Novotel Sheffield Centre bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 1.194 ulasan

Jaminan Harga
Terbaik
Novotel Sheffield Centre - Image 1
Novotel Sheffield Centre - Image 2
Novotel Sheffield Centre - Image 3
Novotel Sheffield Centre - Image 4
50 Arundel Gate, S1 2PR SHEFFIELD, Britania Raya

Deskripsi

Keistimewaan hotel

  • Central location, with plenty of nearby transport links, Free WiFi, large ergonomic workspace

  • Leisure facilities, including indoor heated pool and steam room Pre-booking required

  • Elegant restaurant, relaxed modern dining. Hot breakfast buffet, till 11am on weekends

  • 7 versatile meeting rooms which can hold up to 220 people

Akomodasi kami

Lokasi hotel

Novotel Sheffield Centre

50 Arundel Gate
S1 2PR SHEFFIELD
Britania Raya

GPS:53.379081, -1.46742

Telepon
Fax +44 114 278 7744

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Dapat diakses kursi roda
  • Wi-Fi
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

BAR

Foto non-kontrak

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

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Cari tahu selengkapnya

Peringkat ALL  4.1/5  1.194 ulasan

Peringkat TripAdvisor  3.9/5  2.167 ulasan

Not great give it a miss !!

Catatan Tripadvisor 2.0/5

emmar815 Ulasan TripAdvisor tersertifikasi

We booked as a late decision the day before I broke my own rules of not checking Trip advisor first !!! So 😂😂 We arrived into Sheffield and went straight to the hotel (11:30am) we parked in the secure car park, we were lucky enough to get a space. We went up into the hotel it’s very strange the pool and gym are downstairs but you have to go up into a lift or two flights of stairs to get to reception. The lady was polite and explained where the shops were and the attractions we had come to see. The hotel is really well located for the Christmas market the cathedral. That however is where the good things stop. We came back to the hotel at 2:10pm and the lady that was on the desk was rude and unhelpful he said we wouldn’t be able to check in until 3. That’s fine no issue HOWEVER while we sat in reception waiting for 3pm to come round several other people arrived and checked in and at2:45 2 families were called forward to check in but we were ignored !! At 3pm we went and checked in a lady served us she was pleasant. We were in room 535 and it was not great it looked like a budget hotel see pictures, their were places where the wall paper (1980’s woodchip)had come of and it had been painted over. The vent in the separate tiny toilet was hanging of and sharp. The sofa bed had a rip on the end that was sharp and dangerous we had to put a towel over it. The carpet was filthy. They had put a dog bed in for our dog but it was old and vile. The main bed was rock hard and we had to ask for more pillows as there were 2 !!!! The breakfast was average me and my daughter enjoyed it but my husband had the full breakfast and he said it was not great it was all at very different temperatures and the bacon was nearly cold, no fried eggs. The final thing that was not great when you go out the back way of the hotel to the shops theirs broken glass we did mention it to the staff but it was never swept up.

2 start hotel with appalling customer service

Catatan Tripadvisor 1.0/5

Renata J Ulasan TripAdvisor tersertifikasi

Lamentable. following our recent stay at your hotel — our third and, regrettably, our last. Unfortunately, the overall experience fell well below expectations and did not reflect the standards one would anticipate from a four-star property. To begin with, the steam room was not operational during our stay, which was disappointing given it is one of the advertised amenities. Furthermore, the quality of breakfast has noticeably declined with each visit; this time, it was particularly poor and far from what we had previously enjoyed. To make matters worse, despite having breakfast included in our booking, staff repeatedly asked whether we had paid for it, which suggests a serious lack of internal communication and attention to guest details. The service attitude was concerning, with staff appearing largely indifferent to guest needs. The handling of our late check-out request was especially unsatisfactory. As a Gold Status member, a late check-out is a guaranteed benefit, yet we were refused on the grounds that the hotel had already granted four late check-outs that day — an explanation that is both unprofessional and inconsistent with loyalty program commitments. Additionally, the Executive Room we booked bore no resemblance to the “executive” standard it claims to represent. The facilities were ordinary at best, failing to justify the higher category or the hotel’s four-star rating. Finally, the EV chargers have reportedly been out of service since December 2024, which is unacceptable in today’s hospitality environment and reflects a clear lack of maintenance and guest consideration. Overall, the experience was deeply disappointing. What was once a hotel we enjoyed returning to has become one we will unfortunately not be visiting again. I sincerely hope you take this feedback seriously and address the significant operational and service shortcomings outlined above.

Nice enough

Catatan Tripadvisor 3.0/5

L889YNbrianj Ulasan TripAdvisor tersertifikasi

The hotel itself is nice enough and it is well located. However there were a few issues. 1) We were looking after our grandson on the last night so our son and daughter in law could go out. We just got him to sleep when the phone in our room rang waking him up. The call seemed to come from reception 2) There was an odd smell from the sink 3) I went to ask for some more milk and teabags from reception on the first morning to be told "Housekeeping will top them up". I was not even offered a couple of teabags

Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found our hotel to be nice and well-located. However, I regret to learn about the inconveniences you experienced during your visit. I sincerely apologize for the disturbance caused by the phone call from reception, especially during such a critical time for your grandson's sleep. It is unfortunate to hear about the unpleasant odor from the sink, and I appreciate you bringing this to our attention. Regarding your request for additional tea and milk, I understand how disappointing it can be not to receive immediate assistance. Our policy is for housekeeping to replenish supplies, but I recognize that our staff could have been more accommodating in this instance. Thank you once again for your insights. We value your comments as they help us improve our guest experience. Best regards, Karen Coy, Rooms Division Manager, Novotel Sheffield Centre

Needs a refurb

Catatan Tripadvisor 2.0/5

bevelledge Ulasan TripAdvisor tersertifikasi

Stayed for one night and wished I'd booked the Premier Inn! Room and corridor to it had both seen better days. Carpets worn, net curtain torn, lighting insufficient. Decor dated. Room was cold because window had been left open and the heating system is so old and slow that it took ages to warm up. Asked if I could get a better room, but was told hotel full and anyway, "all the rooms are the same and all need a refurb".

Thank you for sharing your feedback regarding your recent stay. I sincerely regret to learn that your experience did not meet your expectations. We appreciate your comments about the condition of the room and corridors, as well as the heating issues you encountered. Please rest assured that we continually assess our facilities for improvements. I understand your request for a room change was not accommodated, and I apologize for any inconvenience this may have caused. Your insights are invaluable as we strive to enhance our guests' experiences. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future. Best regards, Karen Coy, Rooms Division Manager, Novotel Sheffield Centre

Birthday celebration

Catatan Tripadvisor 5.0/5

Zoe R Ulasan TripAdvisor tersertifikasi

Had a lovely one night stay an thankyou to the hotel staff for the birthday buns and card in the room on arrival, the pool was lovely and warm an the staff are friendly and helpful

Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your birthday celebration and appreciated the thoughtful touches from our staff. Your feedback about the pool and our team's friendliness is greatly appreciated. Best wishes, Karen Coy, Rooms Division Manager, Novotel Sheffield Centre

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.045 ulasan 9.2/10 Lokasi
  • 1.479 ulasan 5.3/10 Kamar
  • 1.077 ulasan 7.3/10 Pelayanan
  • 28 ulasan 4.9/10 Internet
  • 735 ulasan 5.6/10 Kenyamanan
  • 551 ulasan 4.8/10 Kebersihan
  • 544 ulasan 6.4/10 Sarapan
  • 468 ulasan 5.2/10 Fasilitas

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