阿姆斯特丹西部美居酒店 4 星

客户意见评级 (ALL 评级) 3.7/5 268 评论

保证最优惠房价
阿姆斯特丹西部美居酒店 - Image 1
阿姆斯特丹西部美居酒店 - Image 2
阿姆斯特丹西部美居酒店 - Image 3
阿姆斯特丹西部美居酒店 - Image 4
Oude Haagseweg 20, 1066 BW 阿姆斯特丹, 荷兰

描述

酒店其他优惠

  • 距离被称为"strand het nieuwe meer"的小湖滨只有 200 米。

  • 驾车和乘坐公共交通工具都可方便抵达

  • 酒店提供自助早餐、酒吧和餐厅

  • 设有 14 间会议室

  • 接待处全天候为您提供服务

我们的客房

酒店位置

阿姆斯特丹西部美居酒店

Oude Haagseweg 20
1066 BW 阿姆斯特丹
荷兰

GPS:52.337578, 4.817787

电话
传真 +31 20 615 9027

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 酒吧
  • 100% 无烟酒店
  • 客房服务

WINES & DISHES

最近翻新的 Wines & Dishes 餐厅提供由~各种新鲜食材烹饪而成的各式健康、美味便餐。 每道菜均由简单、天然的食材制作而成。 您将品尝到与众不同之处。 ~

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.7/5  268 评论

TripAdvisor 评级  3.7/5  1,418 评论

Unfair Cancellation Experience

Tripadvisor 评级 1.0/5

Andres C 经 TripAdvisor 认证的评论

Horrible experience. Canceling a room through their service via Booking was extremely frustrating. I strongly do not recommend this company—they treated their client unfairly and offered no proper support.

Dear Andres, Thank you for sharing your experience. We are sorry to read that your experience with the cancellation process was frustrating. Please note that cancellations made via Booking.com are handled in accordance with the conditions selected at the time of reservation, and our team is bound by those policies. We regret that you felt unsupported and will take your feedback into account to improve our communication with guests. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

3/5

Tripadvisor 评级 3.0/5

ebI9720IQ 经 TripAdvisor 认证的评论

The location was convenient, about a 10-15 minute drive from the city center, but I had a few issues: 1. The room was extremely cold. Even with the thermostat turned all the way up, it was quite uncomfortable. The receptionists kindly provided an extra duvet when I requested one, but it still remained quite chilly. 2. The WiFi was terrible. It didn’t work on any of my devices, which was very inconvenient and a massive nuisance. 3. After a cold afternoon outside, I wanted to make a cup of tea when I got back to my room, but there was no milk and only two small sachets of sugar. When I asked at reception, they said they either didn’t have any milk or they don’t give it (I can’t remember which). I ended up having to go to a nearby petrol station to buy milk. It’s hard to understand how they can’t provide such a basic amenity. Aside from that, the room was okay, and the hotel looked decent, but I wouldn’t choose to stay there again.

Dear ebI9720IQ, Thank you for sharing your feedback with us. We're glad our prime location met your needs and you appreciated our clean, modern facilities. We sincerely apologize for the heating and connectivity challenges during your stay. Please know these have been addressed through system upgrades and staff retraining. We do hope that you will return on another occasion. Best regards, Mercure Hotel Amsterdam West

Can not recommend this one

Tripadvisor 评级 1.0/5

Filip M 经 TripAdvisor 认证的评论

My fully paid in advance room, booked for two days was handed over to other customer without any notice from staff. Can not recommend this one.

Dear Filip, Thank you for taking the time to share your experience. We’re sorry for the misunderstanding. The room was automatically released after no arrival on the first night and no notice of delay was received. Please note that if we had been informed, we would have gladly held the room for your arrival the next day. Best regards, Mercure Hotel Amsterdam West

Don't book this hotel. Terrible!

Tripadvisor 评级 1.0/5

marcosagois 经 TripAdvisor 认证的评论

My experience at this hotel was disastrous. I chose the hotel because it's an Accor hotel and I bitterly regretted it. I initially made two reservations, one for myself and one for a friend. When my friend arrived, the receptionist (who was quite rude, by the way) informed him that there was no reservation under his name. He had to wait for 6 hours until I arrived. When I arrived, the receptionist (again, quite rude) said there was nothing he could do and that I should make a new reservation. I asked him to do it, and he told me that "it would be too much work for him" and told me to do it online. Since there was nothing else I could do, I did it. They gave me a very cramped, bad room, even though I had reserved a room with a larger bed and even though I am a Gold member with Accor, nothing changed. After all the trouble, they sent me a NO SHOW charge for a reservation that I was told wasn't there, causing me the headache of creating a new one. If you're looking for a quiet place near that location, I recommend the Coredon. I stayed there for one day and regretted choosing the Mercure because it's an Accor hotel. Same price and 10 times better.

Dear Jose Marcos Vinicius, Thank you for taking the time to share your feedback. We sincerely regret to read about your experience and we fully understand how frustrating this must have been, especially after a long journey. We apologize that we missed the mark during your stay and didn't provide the high standard of service you expected. As an Accor Gold member, your loyalty is truly valued, and we are sorry that you did not feel recognised during your stay. Thank you again for your feedback. While we regret that your stay did not meet expectations, we appreciate the opportunity to improve and hope you may give us another chance in the future. Best regards, Mercure Hotel Amsterdam West

Terrible experience

Tripadvisor 评级 1.0/5

acirrincione76 经 TripAdvisor 认证的评论

Very bad experience Check-in super slow Room uncomfortable Ac not working properly All hotels offer a bottle of water complementary not this one Staff not friendly and not able to provide suggestions The bed was kind of broken

Dear Guest, Thank you for your observations about your recent stay. We sincerely apologize that your experience fell short of our usual standards in multiple aspects. Our reception team is available 24/7 to assist with room adjustments, and we regret this opportunity wasn't utilized to address comfort concerns during your stay. Facility maintenance and staff conduct are priorities we continuously monitor through guest feedback. We've shared your comments with relevant departments for immediate review while maintaining our established operational standards. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 386 评论 6.8/10 位置
  • 509 评论 6.3/10 房间
  • 382 评论 7.3/10 服务
  • 17 评论 4.4/10 上网
  • 235 评论 5.7/10 清洁度
  • 154 评论 3.7/10 性价比
  • 139 评论 6.6/10 早餐
  • 112 评论 6.1/10 食物

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。