阿姆斯特丹西部美居酒店 4 星

客户意见评级 (ALL 评级) 3.8/5 316 评论

保证最优惠房价
阿姆斯特丹西部美居酒店 - Image 1
阿姆斯特丹西部美居酒店 - Image 2
阿姆斯特丹西部美居酒店 - Image 3
阿姆斯特丹西部美居酒店 - Image 4
Oude Haagseweg 20, 1066 BW 阿姆斯特丹, 荷兰

描述

酒店其他优惠

  • 距离被称为"strand het nieuwe meer"的小湖滨只有 200 米。

  • 驾车和乘坐公共交通工具都可方便抵达

  • 酒店提供自助早餐、酒吧和餐厅

  • 设有 14 间会议室

  • 接待处全天候为您提供服务

我们的客房

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客房 1

酒店位置

阿姆斯特丹西部美居酒店

Oude Haagseweg 20
1066 BW 阿姆斯特丹
荷兰

GPS:52.337578, 4.817787

电话
传真 +31 20 615 9027

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

WINES & DISHES

最近翻新的 Wines & Dishes 餐厅提供由~各种新鲜食材烹饪而成的各式健康、美味便餐。 每道菜均由简单、天然的食材制作而成。 您将品尝到与众不同之处。 ~

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  316 评论

TripAdvisor 评级  3.7/5  1,404 评论

Don’t book this hotel

Tripadvisor 评级 2.0/5

peterpJ948RG 经 TripAdvisor 认证的评论

Dear Peter, Thank you for sharing your experience. We are pleased that you found our staff to be friendly, as we strive to provide welcoming and attentive service to all our guests. However, we apologize for the inconvenience you experienced with the position of our hotel and your travel to the city centre. We understand that the location, while convenient for airport access and close to natural park areas, may not be ideal for every guest's needs. Regarding the car park fee, we aim to provide secure parking for all our visitors and we regret that the cost did not meet your expectations. We are sorry to hear about the cleanliness of the windows in your room and the issue with the flooding. We take pride in our housekeeping standards and it is disappointing to learn that we fell short in this instance. Furthermore, we are sorry that our variety of guestrooms did not meet your expectations. We recognize that the speed at which we addressed the flooding was not satisfactory and we will look into improving our responsiveness to such unexpected incidents. We hope that you will allow us the opportunity of providing you with an improved stay in future. Kind regards, Mercure Hotel Amsterdam West

Affordable but be cautious

Tripadvisor 评级 2.0/5

Evie G 经 TripAdvisor 认证的评论

Dear Evie, Thank you for sharing your feedback. We are pleased that you found our hotel facilities to your liking. At Mercure Hotel Amsterdam West, we strive to provide a comfortable environment, equipped with contemporary rooms, a large parking area, and a serene garden within a stone's throw from a pleasant lakeside beach. However, we are truly sorry for the confusion and anxiety caused regarding the payment and tourist tax upon your arrival and during your stay. We understand how distressing unexpected charges can be, and we apologize for not communicating clearly that your card would be kept on file. Moreover, we regret that the unsatisfactory interaction with our staff did not align with the high level of service we aim to provide. We want to assure you that it is never our intention to pass blame or deliver anything less than a genuine apology when we fall short. We value your feedback and will use it to review our procedures and training to enhance our guest experience moving forward. We hope to see you again in the future. Kind regards, Mercure Hotel Amsterdam West

The location is excellent and the outside of the hotel is charming, the service, attitude, and lack of transparency

Tripadvisor 评级 1.0/5

reereelim Friends getaway - 经 TripAdvisor 认证的评论

Dear Reereelim, Thank you for sharing your experience with us. We are pleased that you appreciated the charming natural surroundings and peaceful atmosphere of our hotel’s exterior. It is great that you found the location convenient, with its close proximity to both Schiphol Airport and the city center, as well as the frequent direct bus service that connects our hotel to Amsterdam. With regard to the check-in process, we would like to clarify that, according to our records, there was no delay and no need to contact anyone for assistance. Check-in was completed shortly after your arrival. We are, however, sorry to learn that your experience at reception did not meet your expectations. Please accept our sincere apologies for any shortcomings in communication or attitude you encountered, as we strive to provide a warm and informative welcome to every guest. As for the city tax, please note that it is a standard requirement across all municipalities and is collected at check-in in accordance with local regulations. Concerning the room amenities, items such as bottled water, slippers, and dental kits are included in our superior room category. The raised shower is in line with local building standards, though we apologize for any inconvenience caused by water overflow. We are also sorry to hear about your housekeeping experience. Our team is trained to respect "Do Not Disturb" signs and to balance timely service with guest privacy. We will follow up internally to ensure these standards are consistently upheld. Late check-out is available upon request for a small fee. Regarding the additional service package fee, please note that this is related to the use of a third-party booking website. These fees are clearly outlined in the booking terms provided during the reservation process, and are common practice in the hotel industry when bookings are made via external platforms. Finally, we appreciate your recognition of our hotel’s strategic location and the natural environment nearby, which many guests find ideal for relaxation and easy access to Amsterdam’s attractions. We hope that these positive aspects will encourage you to consider staying with us again under improved circumstances. Best regards, Mercure Hotel Amsterdam West

Please know in advance that this is a temporary shelter for 100+ asylum seekers / refugees.

Tripadvisor 评级 2.0/5

Sarah7540 Couples - 经 TripAdvisor 认证的评论

Dear Sarah, Thank you for letting us know your opinion of your stay. We regret to hear about the aspects of your stay that did not meet your expectations. As a hotel, we are dedicated to providing a welcoming environment for all our guests. Regarding the transportation to the airport, we understand the inconvenience caused by the absence of a shuttle service. As more economical alternatives, we recommend the local bus service. We apologize if the dining options available after 9pm did not meet your expectations. We aim to offer a variety of dining experiences, and although our restaurant hours end at 9 pm, we do provide alternative options such as the 24-hour Grab & Go shop. Besides that, we are sorry to hear about the inconsistency with the information provided about the food delivery service and the inconvenience it caused. We will address this internally to ensure clear and accurate information is communicated to our guests. Finally, guest comfort is of utmost importance to us, and we will review your other comments with our team to ensure our usual high standards going forward. Additionally, while our king size beds are designed to provide a restful sleep, we understand that pillow preferences vary, and we are more than willing to provide extra pillows upon request to enhance your comfort. We hope to welcome you back for an improved experience next time. Kind regards, Mercure Hotel Amsterdam West

Bad service

Tripadvisor 评级 1.0/5

Resort50366721797 经 TripAdvisor 认证的评论

Dear Guest, Thank you for taking the time to provide this feedback. We understand that waiting can be frustrating, and it is never our intention to inconvenience our guests. We aim to provide prompt and courteous service at all times. Moreover, we are also deeply apologetic for the impression you received. Regarding the hotel's rating, our commitment to offering quality accommodation and service is unwavering, and we take your observations seriously. We regret that your overall service experience did not reflect the level of excellence we endeavor to uphold. We value your input and will use it as an opportunity to improve our guest experience. We hope to welcome you back on future occasions. Best regards, Mercure Hotel Amsterdam West

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其他网络用户评价我们的酒店

  • 452 评论 6.7/10 位置
  • 588 评论 6.5/10 房间
  • 437 评论 6.9/10 服务
  • 15 评论 7.5/10 上网
  • 275 评论 6/10 清洁度
  • 172 评论 7.1/10 早餐
  • 169 评论 3.4/10 性价比
  • 128 评论 5.5/10 食物

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。