머큐어 호텔 암스테르담 웨스트 4성

고객 평점 (ALL 평가) 3.7/5 272 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
머큐어 호텔 암스테르담 웨스트 - Image 1
머큐어 호텔 암스테르담 웨스트 - Image 2
머큐어 호텔 암스테르담 웨스트 - Image 3
머큐어 호텔 암스테르담 웨스트 - Image 4
Oude Haagseweg 20, 1066 BW 암스테르담, 네덜란드

호텔설명

호텔 추가 정보

  • 200m 거리에 '스트란트 헷 뉴어 미어(strand het nieuwe meer, 새로운 호수 해변)'라고 불리는 해변 겸 호수가 있습니다

  • 자가용 및 대중 교통을 이용한 뛰어난 접근성

  • 호텔 내 조식 뷔페, 바 및 레스토랑

  • 이용 가능한 회의실 14개

  • 24시간 서비스를 제공하는 리셉션

숙박

호텔 위치

머큐어 호텔 암스테르담 웨스트

Oude Haagseweg 20
1066 BW 암스테르담
네덜란드

GPS:52.337578, 4.817787

전화
팩스 +31 20 615 9027

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 바
  • 100% 금연 호텔
  • 룸 서비스

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.7/5  272 리뷰

TripAdvisor 평가  3.7/5  1,417 리뷰

3/5

트립어드바이저 평점 3.0/5

ebI9720IQ TripAdvisor 인증 리뷰

The location was convenient, about a 10-15 minute drive from the city center, but I had a few issues: 1. The room was extremely cold. Even with the thermostat turned all the way up, it was quite uncomfortable. The receptionists kindly provided an extra duvet when I requested one, but it still remained quite chilly. 2. The WiFi was terrible. It didn’t work on any of my devices, which was very inconvenient and a massive nuisance. 3. After a cold afternoon outside, I wanted to make a cup of tea when I got back to my room, but there was no milk and only two small sachets of sugar. When I asked at reception, they said they either didn’t have any milk or they don’t give it (I can’t remember which). I ended up having to go to a nearby petrol station to buy milk. It’s hard to understand how they can’t provide such a basic amenity. Aside from that, the room was okay, and the hotel looked decent, but I wouldn’t choose to stay there again.

Dear ebI9720IQ, Thank you for sharing your feedback with us. We're glad our prime location met your needs and you appreciated our clean, modern facilities. We sincerely apologize for the heating and connectivity challenges during your stay. Please know these have been addressed through system upgrades and staff retraining. We do hope that you will return on another occasion. Best regards, Mercure Hotel Amsterdam West

Can not recommend this one

트립어드바이저 평점 1.0/5

Filip M TripAdvisor 인증 리뷰

My fully paid in advance room, booked for two days was handed over to other customer without any notice from staff. Can not recommend this one.

Dear Filip, Thank you for taking the time to share your experience. We’re sorry for the misunderstanding. The room was automatically released after no arrival on the first night and no notice of delay was received. Please note that if we had been informed, we would have gladly held the room for your arrival the next day. Best regards, Mercure Hotel Amsterdam West

Don't book this hotel. Terrible!

트립어드바이저 평점 1.0/5

marcosagois TripAdvisor 인증 리뷰

My experience at this hotel was disastrous. I chose the hotel because it's an Accor hotel and I bitterly regretted it. I initially made two reservations, one for myself and one for a friend. When my friend arrived, the receptionist (who was quite rude, by the way) informed him that there was no reservation under his name. He had to wait for 6 hours until I arrived. When I arrived, the receptionist (again, quite rude) said there was nothing he could do and that I should make a new reservation. I asked him to do it, and he told me that "it would be too much work for him" and told me to do it online. Since there was nothing else I could do, I did it. They gave me a very cramped, bad room, even though I had reserved a room with a larger bed and even though I am a Gold member with Accor, nothing changed. After all the trouble, they sent me a NO SHOW charge for a reservation that I was told wasn't there, causing me the headache of creating a new one. If you're looking for a quiet place near that location, I recommend the Coredon. I stayed there for one day and regretted choosing the Mercure because it's an Accor hotel. Same price and 10 times better.

Dear Jose Marcos Vinicius, Thank you for taking the time to share your feedback. We sincerely regret to read about your experience and we fully understand how frustrating this must have been, especially after a long journey. We apologize that we missed the mark during your stay and didn't provide the high standard of service you expected. As an Accor Gold member, your loyalty is truly valued, and we are sorry that you did not feel recognised during your stay. Thank you again for your feedback. While we regret that your stay did not meet expectations, we appreciate the opportunity to improve and hope you may give us another chance in the future. Best regards, Mercure Hotel Amsterdam West

Terrible experience

트립어드바이저 평점 1.0/5

acirrincione76 TripAdvisor 인증 리뷰

Very bad experience Check-in super slow Room uncomfortable Ac not working properly All hotels offer a bottle of water complementary not this one Staff not friendly and not able to provide suggestions The bed was kind of broken

Dear Guest, Thank you for your observations about your recent stay. We sincerely apologize that your experience fell short of our usual standards in multiple aspects. Our reception team is available 24/7 to assist with room adjustments, and we regret this opportunity wasn't utilized to address comfort concerns during your stay. Facility maintenance and staff conduct are priorities we continuously monitor through guest feedback. We've shared your comments with relevant departments for immediate review while maintaining our established operational standards. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

Atmosphere and Security questions

트립어드바이저 평점 2.0/5

Jodi589 TripAdvisor 인증 리뷰

I have recently stayed in the hotel and like others mention it has benefits being close to the airport. As others have mentioned the lift in the hotel does not work, and during my stay I never saw anyone put a sign up which I saw increased frustration of other guests. I suspected as well that the travel is used to temporary house people. As a solo traveller, I felt slightly uneasy about the situation. There was security called to one of the rooms as I passed and although nothing specific happened to me, I was not completely relaxed during my stay.

Dear Jodi, Thank you for the feedback regarding your stay. Our proximity to transportation hubs remains a valued feature we're glad you acknowledged. We regret the service shortfalls you experienced and assure you our staff remains committed to addressing such matters promptly while upholding our security standards. We hope we can provide you with an improved stay in the future. Kind regards, Mercure Hotel Amsterdam West

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 386 리뷰 6.7/10 위치
  • 510 리뷰 6.3/10 객실
  • 383 리뷰 7.3/10 서비스
  • 17 리뷰 4.2/10 인터넷 가격
  • 238 리뷰 5.7/10 청결도
  • 152 리뷰 3.6/10 가격 대비 가치
  • 140 리뷰 6.8/10 조식
  • 113 리뷰 6.2/10 레스토랑

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암스테르담 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.