이비스 스키폴 암스테르담 에어포트 3성

고객 평점 (ALL 평가) 4.1/5 3,917 리뷰

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Schipholweg 181, 1171 PK 바드후베도르프, 네덜란드

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이비스 스키폴 암스테르담 에어포트

Schipholweg 181
1171 PK 바드후베도르프
네덜란드

GPS:52.325325, 4.795116

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팩스 +31 20 657 0199

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ALL 평가  4.1/5  3,917 리뷰

TripAdvisor 평가  3.7/5  5,273 리뷰

OK for arriving late and flying early. Not 4 starts worthy, but fair enough considering the price.

트립어드바이저 평점 3.0/5

elim968 Solo travel - TripAdvisor 인증 리뷰

Arrived at Schiphol late and flying early next day. Choose the Ibis because of price, it is a bit cheaper than the others with walking distance from the terminal. Shuttle bus free of charge departs outside Schiphol Plaza ever 15 min. or so, look for a bus with the Ibis logo. Also same in the morning. The hotel is huge, it even has escalators inside, which I have never seen before in a hotel. The reception area is also the biggest ever with a snack bar and even a small turist shop. Its hip and cool, with plenty of seating area. From here, it looks like a 4 star hotel. Then up the escalators you go and enter the corridor to the rooms. The carpets are from another time and the hotel stop being hip and funky. You can see its a bit old and its like entering another time zone from the reception area. There is no minibar (and I had some cheese I’d like to store in a fridge) and no water boiler. The bathroom is also from another day. Dont get me wrong, the room is ok, just old. The bed is comfy. In contrast to the reception area. The restaurant was not open, only the buffee. Didnt have a look there, but went to the small burger shop in the 2nd floor. Brought some dirty fries to my room, which was OK, I guess. Did not have breakfast. All in all an OK hotel for one night with the shuttle. But if I were to stay longer or bring a family, I’d stay somewhere else. But this is an airport hotel, so fair enough. If I could save €100, its good enough.

Dear Guest, Thanks for your review about our hotel. We are delighted that you found our shuttle service convenient and our reception area impressive. It's great to hear that the price point was satisfactory and that you enjoyed the comfort of our beds. However, we understand that the ambiance of our rooms did not meet your expectations. While some parts of our hotel have been updated, we are in the process of renovating other sections to ensure a consistently modern and inviting atmosphere throughout. We regret that the lack of minibar and water boiler posed an inconvenience, and we would like to remind our guests that refrigeration requests can be accommodated at reception, and kettles are available upon request for future visits. Additionally, we are sorry to hear that the bathroom did not fully meet your standards; we aim to maintain a balance of simplicity and functionality in our accommodations. Finally, we hope that the strategic location of our hotel, close to Schiphol Noord bus station for direct access to Amsterdam's city centre, contributed to the convenience of your stay. Should you choose to stay with us again, we have a variety of rooms with different views and amenities that might better suit your preferences, including rooms with air conditioning, laminate flooring, and our restaurant options which offer a range of dining experiences. We are hoping to welcome you back in the future in our 3 stars hotel! All the best. IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20 5025106 H0649-GR@accor.com ibis.com - all.accor.com

Avoid this Hotel

트립어드바이저 평점 1.0/5

Venture58776489512 Couples - TripAdvisor 인증 리뷰

This Hotel has very poor standards and Ibis needs to review it and correct it. Upon checkin, staff were clueless on how to checkin a tour group and were obviously frustrated and even became rude. Rooms - poor as there are no hand towels, no face washers, no tea/coffee making facilities. The worst part is the terrible and un-hygienic bed system where the bottom sheet is too small and gets tucked under their mattress topper. When you sleep the sheets ride across and you wake up on the mattress topper. Food was good.

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry we fell short in meeting your expectations and would love to know what we could have done to improve your experience. We look forward to welcoming you very soon. Best regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20 5025106 H0649-GR@accor.com ibis.com - all.accor.com

Unerwhelmed and Gouged.

트립어드바이저 평점 2.0/5

Loveshawaii3 TripAdvisor 인증 리뷰

I waited 45 minutes for the shuttle and was at least able to stand for the ride. The room was clean except the fan in the bathroom looked like it had been sprayed by something, maybe coke? There is nothing near this hotel, no stores, restaurants, nothing. I felt like they gouge customers as a result. 21.40 Euros for a hamburger and fries and small beer. I thought I was being charged 3.50 euros for a coffee in their cafeteria, but it shows up as 5 Euros on my visa. Very underwhelming experience. The store in the lobby, with no staff features a broken coffee machine and things like a small one inch chocolate bar for 3.9 Euros!!!! This was a pricey hotel and not worth it at all. Difficult to get to, gouged while there, not a comfortable bed, awful food choices that you will pay a lot for.

Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. We’re sorry for the delay you experienced with our shuttle service and any inconvenience it caused. We also apologize for the condition of the bathroom fan and will ensure our housekeeping and maintenance teams review this immediately. Regarding pricing and amenities, we understand your frustration. Our team strives to offer value, but we recognize that the options and pricing may not have met your expectations, particularly given the location and limited nearby alternatives. Your comments about the self-service area, food and beverage pricing, and the condition of the coffee machine have been noted and will be shared with the relevant departments for review and improvement. We’re truly sorry that your stay was underwhelming. Guest satisfaction is very important to us, and your feedback will help us to identify areas where we need to do better. Kind regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20 5025106 H0649-GR@accor.com ibis.com - all.accor.com

Illegal Prostitution Activities being monitored by Local law enforcement. Will search guest ID. Uncaring staff n mgmnt

트립어드바이저 평점 1.0/5

Dean L Solo travel - TripAdvisor 인증 리뷰

1. I was advised by the reception staff when I arrived at the hotel that check in was not until 4:00 pm. I ended up spending my first afternoon of the tour sitting at the hotel lobby waiting for my room. At 4:15pm I inquired the front desk about my room and was told that they will let me know soon. When pressed for estimate time they said we will let you know. At 5:30 pm after no one at the hotel checked up on me I had to inquire again about my room. It took them awhile to find my name and gave me the key to my room. 2. As I was stepping away from the reception desk 2 plain-clothes individuals immediately approached me, identifying themselves as “law enforcement”, and demanded to see my ID. In shock, I gave them my US Passport. Upon reviewing my document they realized that I am a US citizen and gave me back my passport. They said I can go but gave no explanation for the reason for their inquiry. No hotel staff members came to my assistance or bothered to see what was happening to me. I proceeded to the front desk to speak to a supervisor regarding the incident and demanded an explanation. The 2 law enforcement individuals spoke to this supervisor in Dutch then proceeded to explain to me that they were there to monitor and investigate an illegal PROSTITUTION SITUATION at this hotel. Apparently me being around the hotel lobby on my cellphone is reasonably suspicious enough for them to think that I’m somehow involved in this situation. I told them that I am here with a reputable organized tour company and this is my first day here. They told me, and I quoted: “This has nothing to do with you”. I corrected them and said that THIS has everything to do with me when you’re discriminated me as an individual that you deemed is a suspect of a possible crime. I told them that this is my first time visiting Amsterdam and what was happening to me is NOT a good experience and impression of the city. They finally gave me an insincere apology and let me proceed with my check in process. In the meantime no one in the hotel staff bothered to follow up or expressed any concerns for my welfare. In short I feel that I am unjustly being treated like a criminal while no one at this hotel establishment bothers to care. As a member of your All Accor Loyalty program I have stayed at many different locations worldwide that belong to your group. I can honestly say this particular establishment has been the WORST. The lack of caring from your team here is unacceptable. A written complaint to manager came back with insincere apologies and in essence telling me to deal with law enforcement myself. Never again Ibis

Good - depending on your expectations

트립어드바이저 평점 4.0/5

Kramskoi TripAdvisor 인증 리뷰

The first thing to make clear is that there are two adjacent Ibis hotels at Schiphol – there’s ‘Ibis’ and then there is ‘Ibis Budget’ which is just behind it and served by the same shuttle bus. I stayed at the ‘Ibis’ and that’s the one I am reviewing. There’s also an ‘Ibis Styles’ nearby, but I’m not quite sure where. I stayed three nights, which is quite a long time to stay at an airport hotel, but it was much cheaper than staying in the centre of Amsterdam, where accommodation is insanely expensive. In fact, getting into the city is no problem, especially if you buy a 2 or 3-day travel card which gives you access to all buses, trams, metro and also the airport train. The bus stop for the 397 into the city is literally a five minute walk from the hotel. Alternatively, use the shuttle to the airport and take the train. For late night return from the city, take the train to the airport and either get on the hotel shuttle bus, if it is waiting, or the 397 which stops opposite the hotel and runs frequently, even late at night. They go from adjacent stands at the airport. My room was a ‘Superior’ room, located in the incomprehensibly-named ‘Sweet Wing’ (presumably a play on words that got lost in the translation). The room was simple and essentially fine because it satisfied the three basic criteria: it was spotlessly clean, it was extremely quiet at night, and the large double bed was comfortable. If you want a hotel with a nice view to enjoy on a city break, you’ll be disappointed. But if you want something functional while you spend your money on other things, it’s perfectly adequate. There is also a huge pond at the front of the hotel and lots of rabbits in the green spaces around the hotel, which are fun to watch. Breakfast is rather pricey (18 Euros), but there’s a fair amount of choice and you can have as much as you like. On the first night, I tried their a la carte restaurant, l’Estaminet, which I found to be ludicrously over-priced for fairly unspectacular food. The fish curry I had was rather dry, had zero heat for a curry and came with a strange sort of bean/potato salad rather than rice. At 27 Euros, that’s frankly a bit of a joke, so I can’t recommend the restaurant. Other minuses about the hotel. - There’s no tea/coffee making facility in the rooms. If you are a keen tea drinker like me (to the point of bringing your own teabags), having to pay 3 Euros in the reception area for a cardboard cup of hot water isn’t good. In fact, for two of the three days of my stay the machine was broken anyway and the bar didn’t serve tea or coffee. - Navigating the hotel is astonishingly confusing. The signage is awful. When I arrived the first day, it literally took longer to find my room than it did to get from the airport to the hotel on the shuttle bus! This is because the rooms are located on several ‘wings’ (with unfortunate overtones of a prison or a hospital), with various corridors branching off from each wing. Entering the ‘Sweet Wing’, I had to find the second floor, but repeatedly walked past the lift until one of the staff kindly directed me to it; it’s camouflaged because it is covered with enormous images advertising the breakfast buffet, and there is no actual sign pointing to it. To get to the breakfast buffet or the restaurant from Floors 2 – 4 in the ‘Sweet Wing’ you have to get the lift to the ground floor, go out to the reception area at the front and then go up the escalator to Floor 4. That said, there are lots of pluses about Ibis Schiphol. - the room, though not huge, was perfectly adequate, and the bathroom used the space ingeniously, so it wasn’t too cramped. It also had a good shower. - my bed was very comfortable. One recent review describes the mattress as ‘two inches thick’. Mine was indeed two inches thick: it was a topper placed on a six inch mattress, so it was absolutely fine. - the room was very quiet indeed. A review on this site describes the walls as ‘paper thin’. This was certainly not my experience: it’s a modern airport hotel, so of course everything is soundproofed. I literally heard no extraneous sound at all during the three nights I slept there. - the free wi-fi was absolutely outstanding. Probably the best I have experienced in any hotel. - the shuttle bus to the airport is very good. It has to be: the hotel is too far away from the airport to walk to it, so the shuttle service is absolutely essential. But you can use it as much as you like and it’s really easy to take the shuttle to the airport and then transfer to the the train if you want to go into Amsterdam. - The staff were all friendly and helpful, especially considering how busy the hotel constantly is. It must be high pressure working on the reception desk. When I was checking in, I did encounter rudeness, but only from another guest who was checking in at the desk next to me. I can only commend the member of staff for dealing with the obnoxious behaviour of the guest with courtesy and professionalism. It does make me wonder whether complaints on this site about the attitude of the hotel staff sometimes say more about the attitude of the people writing the review, but I guess everyone’s experience is different. As I said at the start of the review, there is an ‘Ibis Budget’ hotel just behind. It’s much smaller and I have to say that it looked a bit grim from the outside, though I didn’t go in. But do make sure you know which one you are staying at. Weirdly, the room rates advertised during my stay were higher for the Ibis Budget hotel than for the Ibis. Go figure…! Would I stay again? If it was just overnight, yes absolutely. For a few days, I might see whether I could get a deal in the city centre, because it is nice just to be able to walk out of your hotel straight into the city, but it comes at a cost – and Amsterdam is really expensive. For the money, Ibis Schiphol seems to me to represent good value.

Dear Kramskoi, Thank you for your thorough and thoughtful review. We truly appreciate the time and detail you put into sharing your experience. It’s great to hear that you found your room clean, quiet, and comfortable, and that our shuttle service, Wi-Fi, and staff left a positive impression during your stay. We’re pleased our location and connectivity to both the airport and the city added value to your visit. It’s also encouraging to know that despite the challenges, such as confusing signage and limited in-room amenities, you still saw the overall value in staying with us. That said, we sincerely regret the inconvenience caused by the lack of tea/coffee facilities, the signage issues within the hotel, and your restaurant experience. Your feedback on these points is very helpful and has been shared with the relevant teams for review and improvement. We're glad you would consider staying with us again for a short visit and hope that, should you return, we can provide an even more seamless and comfortable experience. Kind regards, IBIS SCHIPHOL AMSTERDAM AIRPORT

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