メルキュール ホテル アムステルダム ウェスト 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.7/5 271 件のレビュー

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Oude Haagseweg 20, 1066 BW アムステルダム, オランダ

説明

ホテルのその他の情報

  • オランダ語で「新しい湖のビーチ」と呼ばれる小さなビーチや湖から 200 mの場所に位置します

  • お車や公共交通機関で簡単にアクセスできます

  • 朝食ビュッフェ、ホテルのバー、レストラン

  • 14 室のミーティングルーム

  • フロントデスクは24時間いつでもご利用いただけます

当ホテルの客室

ホテル所在地

メルキュール ホテル アムステルダム ウェスト

Oude Haagseweg 20
1066 BW アムステルダム
オランダ

GPS:52.337578, 4.817787

電話番号
ファックス +31 20 615 9027

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 全館禁煙
  • ルームサービス

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.7/5  271 件のレビュー

トリップアドバイザーの評価  3.7/5  1,417 件のレビュー

3/5

トリップアドバイザーの評価 3.0/5

ebI9720IQ トリップアドバイザー認証口コミ

The location was convenient, about a 10-15 minute drive from the city center, but I had a few issues: 1. The room was extremely cold. Even with the thermostat turned all the way up, it was quite uncomfortable. The receptionists kindly provided an extra duvet when I requested one, but it still remained quite chilly. 2. The WiFi was terrible. It didn’t work on any of my devices, which was very inconvenient and a massive nuisance. 3. After a cold afternoon outside, I wanted to make a cup of tea when I got back to my room, but there was no milk and only two small sachets of sugar. When I asked at reception, they said they either didn’t have any milk or they don’t give it (I can’t remember which). I ended up having to go to a nearby petrol station to buy milk. It’s hard to understand how they can’t provide such a basic amenity. Aside from that, the room was okay, and the hotel looked decent, but I wouldn’t choose to stay there again.

Dear ebI9720IQ, Thank you for sharing your feedback with us. We're glad our prime location met your needs and you appreciated our clean, modern facilities. We sincerely apologize for the heating and connectivity challenges during your stay. Please know these have been addressed through system upgrades and staff retraining. We do hope that you will return on another occasion. Best regards, Mercure Hotel Amsterdam West

Can not recommend this one

トリップアドバイザーの評価 1.0/5

Filip M トリップアドバイザー認証口コミ

My fully paid in advance room, booked for two days was handed over to other customer without any notice from staff. Can not recommend this one.

Dear Filip, Thank you for taking the time to share your experience. We’re sorry for the misunderstanding. The room was automatically released after no arrival on the first night and no notice of delay was received. Please note that if we had been informed, we would have gladly held the room for your arrival the next day. Best regards, Mercure Hotel Amsterdam West

Don't book this hotel. Terrible!

トリップアドバイザーの評価 1.0/5

marcosagois トリップアドバイザー認証口コミ

My experience at this hotel was disastrous. I chose the hotel because it's an Accor hotel and I bitterly regretted it. I initially made two reservations, one for myself and one for a friend. When my friend arrived, the receptionist (who was quite rude, by the way) informed him that there was no reservation under his name. He had to wait for 6 hours until I arrived. When I arrived, the receptionist (again, quite rude) said there was nothing he could do and that I should make a new reservation. I asked him to do it, and he told me that "it would be too much work for him" and told me to do it online. Since there was nothing else I could do, I did it. They gave me a very cramped, bad room, even though I had reserved a room with a larger bed and even though I am a Gold member with Accor, nothing changed. After all the trouble, they sent me a NO SHOW charge for a reservation that I was told wasn't there, causing me the headache of creating a new one. If you're looking for a quiet place near that location, I recommend the Coredon. I stayed there for one day and regretted choosing the Mercure because it's an Accor hotel. Same price and 10 times better.

Dear Jose Marcos Vinicius, Thank you for taking the time to share your feedback. We sincerely regret to read about your experience and we fully understand how frustrating this must have been, especially after a long journey. We apologize that we missed the mark during your stay and didn't provide the high standard of service you expected. As an Accor Gold member, your loyalty is truly valued, and we are sorry that you did not feel recognised during your stay. Thank you again for your feedback. While we regret that your stay did not meet expectations, we appreciate the opportunity to improve and hope you may give us another chance in the future. Best regards, Mercure Hotel Amsterdam West

Terrible experience

トリップアドバイザーの評価 1.0/5

acirrincione76 トリップアドバイザー認証口コミ

Very bad experience Check-in super slow Room uncomfortable Ac not working properly All hotels offer a bottle of water complementary not this one Staff not friendly and not able to provide suggestions The bed was kind of broken

Dear Guest, Thank you for your observations about your recent stay. We sincerely apologize that your experience fell short of our usual standards in multiple aspects. Our reception team is available 24/7 to assist with room adjustments, and we regret this opportunity wasn't utilized to address comfort concerns during your stay. Facility maintenance and staff conduct are priorities we continuously monitor through guest feedback. We've shared your comments with relevant departments for immediate review while maintaining our established operational standards. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

Atmosphere and Security questions

トリップアドバイザーの評価 2.0/5

Jodi589 トリップアドバイザー認証口コミ

I have recently stayed in the hotel and like others mention it has benefits being close to the airport. As others have mentioned the lift in the hotel does not work, and during my stay I never saw anyone put a sign up which I saw increased frustration of other guests. I suspected as well that the travel is used to temporary house people. As a solo traveller, I felt slightly uneasy about the situation. There was security called to one of the rooms as I passed and although nothing specific happened to me, I was not completely relaxed during my stay.

Dear Jodi, Thank you for the feedback regarding your stay. Our proximity to transportation hubs remains a valued feature we're glad you acknowledged. We regret the service shortfalls you experienced and assure you our staff remains committed to addressing such matters promptly while upholding our security standards. We hope we can provide you with an improved stay in the future. Kind regards, Mercure Hotel Amsterdam West

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 386 件のレビュー 6.7/10 ロケーション
  • 510 件のレビュー 6.3/10 客室
  • 383 件のレビュー 7.3/10 サービス
  • 17 件のレビュー 4.2/10 インターネット
  • 238 件のレビュー 5.7/10 清潔さ
  • 152 件のレビュー 3.6/10 お値打ち度
  • 140 件のレビュー 6.8/10 朝食
  • 113 件のレビュー 6.2/10 料理

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周辺の他の施設

アムステルダムのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。