ノボテル アムステルダム シティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 4,441 件のレビュー

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Europaboulevard 10, 1083 AD アムステルダム, オランダ

説明

ホテルのその他の情報

  • 広さ約1,300m²のコンベンションセンターと17室のミーティングルーム

  • 鉄道駅と RAI コングレスセンターに隣接

  • 魅力的なレストランと居心地の良いバー

  • 20 meeting rooms

  • 公共交通機関または車でビーチに簡単にアクセスできます

当ホテルの客室

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ホテル所在地

ノボテル アムステルダム シティ

Europaboulevard 10
1083 AD アムステルダム
オランダ

GPS:52.333579, 4.888825

電話番号
ファックス +31 20 646 2823

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT URBN FOOD AND DRINK

We are more than happy to welcome you in our restaurant and bar. Our restaurant is open, relaxed and stylish. The menu is varied and the dishes are pure and honest. We are renewing the menu with every season. Feel welcome.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  4,441 件のレビュー

トリップアドバイザーの評価  4.0/5  3,609 件のレビュー

Incredible rude rude staff

トリップアドバイザーの評価 1.0/5

667erikn ビジネス - トリップアドバイザー認証口コミ

Incredible poor service in the restaurwnt and at the bar. Rude staff that clearly disliked their cusomers. I will never ever come back to this Novotel. Choose something else with a more friendly environment where you will be treated like a valued guest.

Dear Guest, Thank you for taking the time to share your review. We are truly disheartened to learn that your interactions with our staff and the service provided were not up to the high standards we strive to maintain. We pride ourselves on delivering exceptional hospitality and it seems we fell short during your visit. We extend our sincerest apologies for any discomfort or inconvenience you experienced. Understanding your concerns is of utmost importance to us, and while we are deeply sorry to hear that the atmosphere did not meet your expectations, we are committed to providing a welcoming and friendly environment for all our guests. Your comments are taken seriously and will be shared with our team as part of our continuous efforts to enhance our guest experience. We look forward to welcoming you very soon. Best regards, Manager on Duty

Great safe place to stay!!!

トリップアドバイザーの評価 5.0/5

AzharJohar Couples - トリップアドバイザー認証口コミ

Awesome hotel. My first time here In Amsterdam. Chose this hotel as I’m an AllAccors member. Though not very near to the central, but it’s very near to the RAI train station. Only about 8 stops to Amsterdam central. Very privacy place to stay in. Since I hate the bustling areas. Nice clean room too. Special shout out to Martina who checked us in swiftly. Very bubbly and helpful staff. Went to the extend to show us the map and recommended us places to go in Amsterdam. And also to Stephana, on helping us to liase with the housekeeping manager Miss Zorayda with regards to our luggage issues to be shipped back to Singapore. Thanks so much for the great assistance and hospitality. They even have a mini Convenience store and a souvenir shop tag the lobby. Will definitely stay at this hotel when I’m back to Amsterdam. And definitely it’s a safe place to stay in.

Dear Mr. Azhar, We appreciate the time you have taken to share your feedback. We are delighted to hear that your stay at Novotel Amsterdam City was a memorable one. It is with great pleasure that we note your appreciation for our pristine accommodations and the convenience of having a mini convenience store and souvenir shop right in our lobby. Your commendation of our staff's assistance, especially Martina and Stefania, fills us with pride. We take great care to ensure our team is equipped to provide the best service and support to our guests. However, we regret if there were any concerns regarding the handling of your luggage. We always strive for excellence in guest service and it is feedback like yours that helps us maintain and improve our standards. Finally, we are thrilled that you found our location, with its proximity to the RAI train station and the privacy it offers away from the bustling areas, to be ideal for your stay. It is heartening to know that such features have made a positive impact on your visit to Amsterdam. We hope we will have the opportunity to see you again in the future. Best regards, Manager on Duty

少し不満

お客さまの声 2.0/5

Eri ビジネス - 確認済みレビュー すべて

チェックイン時にオンラインチェックインをしているはずなのに、していない人の方が早く部屋に案内されると言うシステムはあんまり見たことがありませんでした。とても長い時間待たされました。チェックインは15分以上待たされました。そして3日目の滞在時に水が補給されてませんでしたので、それもなぜかなと思いました。15階でしたので、取りに行くのも大変ですし、時間もなかったので水道水を飲みましたが残念です。

Eri様。 この度はNovotel Amsterdam Cityにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。 チェックインの際にお待たせしてしまったこと、ならびにスタッフの対応につきましてお詫び申し上げます。お客様には快適で円滑な滞在をご提供することを心がけておりますが、今回のご経験はその基準に達していないことを深く反省しております。 ご滞在中の水の補充が行われなかったことにつきましても、お客様にご不便をおかけしたことをお詫びいたします。当ホテルでは、毎日のハウスキーピングにてアメニティの補充を行っており、お客様が快適にお過ごしいただけるよう努めておりますが、この度はお客様のお部屋でうまく対応できていなかった点は改善する必要があると感じております。 お客様からの貴重なご意見を真摯に受け止め、今後のサービス向上に向けた参考とさせていただきます。再びの機会を頂けますと幸いでございます。 次回のご宿泊がより快適なものとなるよう努めてまいります。 Manager on Duty

A Charming Oasis Just Steps from the Heart of the City

トリップアドバイザーの評価 5.0/5

techtourist007 トリップアドバイザー認証口コミ

I stayed at the Novotel Amsterdam City earlier this year. Initially there were a few hiccups with my check-in and dining experience. The check-in staff were somewhat disinterested and when I asked to speak to management, the situation was exacerbated by the operations manager. Fortunately, Michael, the on-duty and F&B manager was able to sort out the issues the next day and turned my experience around. Michael's professionalism, attention to detail, and genuine care for guests is truly commendable. He took the time to listen to my concerns and made sure that every aspect of my stay from that point onwards was enjoyable. Thanks to Michael, what started as a somewhat rocky experience quickly transformed into a memorable and delightful stay. Michael is undoubtedly a brilliant asset to the hotel, and his efforts significantly enhanced my overall experience. Additionally, I would like to acknowledge Dylan at the bar who provided exceptional service, making my evenings enjoyable with his friendly and professional demeanour. As a bonus he was also able to give good sight seeing tips! I highly recommend this hotel, and I look forward to returning in the future, confident in the knowledge that the staff, led by individuals like Michael and Dylan, will provide an outstanding level of service and over time they would be given the opportunity to train newer team members who do not yet have the requisite customer service and hospitality skills.

Dear Guest, Thank you for the time you have taken to write a review. We are thrilled to hear that your stay with us was ultimately transformed into a memorable and enjoyable experience. We are delighted that the dedicated service provided by Michael and the exceptional bar service from Dylan contributed positively to your stay. It's always encouraging to know that our staff's commitment to service excellence is being noticed and appreciated by our guests. However, we are truly sorry to hear about the initial hiccups you experienced during check-in and with your dining experience. We understand that these aspects are crucial to a comfortable stay and would like to extend our sincerest apologies for any inconvenience caused. We also regret that the interaction with the operations manager did not meet your expectations, and we take this feedback seriously as we continuously aim to improve our services. Finally, it is great that our team members were able to offer valuable sightseeing tips, enhancing your evenings and overall experience. Our location, just a short distance from the heart of Amsterdam, is indeed ideal for exploring the city's attractions, and we hope you had the opportunity to discover the local sights and sounds. We are hoping to welcome you back in the future. All the best. Manager on Duty

More an Ibis than an Novotel

トリップアドバイザーの評価 1.0/5

saad m トリップアドバイザー認証口コミ

Nonchalant staff I'm still waiting for the towels and the laundry bag I asked 2 days ago. Don't get any dîner their if your are more than 6. They don't know how to split the bill. In the check in, they will ask you at what time you want to check out without saying the late check out is not free.

Dear Guest, Thank you for taking the time to share your review. We are sorry to hear that your stay did not meet the high standards we strive to uphold. Regarding the amenities, our team is trained to ensure prompt and efficient service, and we regret any oversight in providing the towels and laundry bag you requested. We understand the importance of these details in creating a comfortable stay and apologize for any inconvenience caused. We also recognize that dining experiences are a significant part of our guests' overall satisfaction. We are disappointed to learn that our billing process during dinner did not meet your expectations. Your feedback is valuable, and we will certainly look into how we can improve the efficiency of our service for groups of guests. Finally, we apologize for any confusion regarding the late check-out policy. Transparency in our communication is important to us, and we regret if this was not properly conveyed at the time of your check-in. We look forward to welcoming you very soon. Best regards, Manager on Duty

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,190 件のレビュー 8.9/10 ロケーション
  • 2,556 件のレビュー 7.1/10 客室
  • 2,313 件のレビュー 7.9/10 サービス
  • 53 件のレビュー 8.4/10 インターネット
  • 1,400 件のレビュー 8.7/10 朝食
  • 1,227 件のレビュー 6.7/10 清潔さ

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周辺の他の施設

アムステルダムのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。