Mondial Am Dom Hotel Cologne - MGallery Collection 4,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 2 592

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Kurt-Hackenberg-Platz 1, 50667 КЕЛЬН, Германия

Описание

Особенности отеля

  • Эксклюзивный отель в старом городе Кельна, недалеко от кафедрального собора и Рейна

  • Современные номера, из окон некоторых открывается вид на Кельнский кафедральный собор

  • Два эксклюзивных частных обеденных зала с открытой террасой

  • 5 конференц-залов с естественным освещением, некоторые - с открытой террасой

  • Сытный завтрак (шведский стол), до 12 по выходным

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Расположение отеля

Mondial Am Dom Hotel Cologne - MGallery Collection

Kurt-Hackenberg-Platz 1
50667 КЕЛЬН
Германия

GPS:50.94009, 6.960014

Телефон
Факс +49 221 2063527

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Mondial 1516

Приглашаем вас в гастрономическое путешествие в ресторан Mondial 1516 в самом центре Кельна. У вашего оконного стола вас ждет уникальный и увлекательный вид на Кёльнский собор.

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Рейтинг ALL  4.6/5  Отзывов: 2 592

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 811

Сертификат качества 2025

Terrible Stay

Примечание: Tripadvisor 1.0/5

andy e Реальные отзывы TripAdvisor

Booked two rooms, On arrival 11:30 our rooms unavailable which was not a problem, we went back at 14:40 and told very firmly “you can’t have the rooms until 15:00 as not ready and hotel policy “ wow that’s a first. At 15:00 everyone who had been told started queuing along with new arrivals!! Massive queue. Eventually got our keys, complained and told had upgraded rooms, I would hate to see the ones we booked because this was no upgrade! After an evening out looked for the complementary water, not in show. Opens fridge to find half a pizza from previous person!! Complained next morning said cleaner could enter in 30 mins once we had changed to go out but found them standing at the door wanting to go in, clearly not happy we said wait. So room was sorted but when my wife had shower the shower had been left on maximum rather than the safety setting!! I guess the cleaners really weren’t happy with us!! On a positive location, bar staff, breakfast all great. Reception staff not always customer friendly and certainly don’t like complaints, which is why maybe this is the first hotel not to email me asking for feedback!

Dear Andy, Thank you for taking the time to share your experience during your recent stay with us. I am sincerely sorry to learn about the inconveniences you faced upon your arrival and during your stay. We understand how important it is for our guests to access their rooms promptly, and I regret that a queue formed at check-in time, which is not the standard we strive for. The cleanliness of your room and the unexpected contents of the fridge certainly do not reflect our commitment to maintaining high hygiene standards. Your feedback regarding the interaction with our cleaning staff is noted, and we appreciate your understanding in that situation. I already talked to our Housekeeping-manager to discuss the situation with her colleagues. I am pleased to hear that you enjoyed our location, breakfast, and the bar service. However, I will ensure that your comments regarding our reception staff and overall communication are addressed internally to enhance our guest experience moving forward. I talked to my colleagues from reception and train them again regarding guest-orientation. Also complaints are important to us to improve our standards. Thank you once again for your valuable feedback, and I hope you will consider staying with us in the future. Best regards, Max Ormanns Front Office Manager Mondial Am Dom Hotel Cologne - MGallery Collection

Weekend of Christmas Markets

Примечание: Tripadvisor 4.0/5

ssumart Реальные отзывы TripAdvisor

Stayed 2 nights over a weekend to visit the Christmas barkers with friends . This hotel was booked quite last minute so not our first choice. We had booked room only as we prefer to get out and enjoy brunch and dinner in different restaurants within the city. Upon checking in we received a friendly welcome , and was given an upgrade to a business room which was located on the 2nd floor overlooking the central courtyard. The room was clean, bed comfortable (albeit a firm mattress ) air con, tea/coffee, a safe, very small fridge, desk, water bottles, toiletries, freeview tv, free wifi ( logged into Accor account) bathroom was a toilet, a sink, a great shower and a hairdryer. Location was ideal, as walkable to the train station, cathedral, the river and all the Christmas markets. There are plenty of pubs, cafes and restaurants nearby and also the shopping with high end street brands. We felt safe and enjoyed the carols and festival feeling surrounding the beautifully decorated markets ! And city ! Definitely recommend visiting! The only negative is probably that the hotel doesn’t have a bar for a night cap but a restaurant on the ground floor alongside reception and small lounge area. And if you are sensitive to noise, the cathedral, as beautiful as it is, has its bells chiming !

Dear ssumart, Thank you for sharing your experience with us regarding your recent stay during the Christmas Markets. We are delighted to hear that you enjoyed your visit and appreciated the warm welcome upon check-in, as well as the upgrade to a business room. It is rewarding to know that our location met your expectations, allowing you to explore the city's festive offerings easily. We appreciate your feedback about the absence of a bar for evening relaxation. While our hotel focuses on providing a restaurant and lounge area, we understand that some guests may prefer a bar setting. Additionally, we acknowledge the potential noise from the nearby cathedral bells, which may affect sensitive guests. We strive to create a comfortable atmosphere for all our patrons and value your input. Thank you for recommending our hotel, and we hope to welcome you back in the future for another enjoyable stay. Hans Schultheis Guest Relation & Quality Manager

Perfect location for Xmas markets

Примечание: Tripadvisor 5.0/5

justfortrademail Реальные отзывы TripAdvisor

Great hotel in a perfect location for us. Visiting for the amazing Xmas markets and we are a 5 minute walk from 2 of the biggest and best. Also only 5 mins to the main railway station. We paid a little extra for a cathedral view. Room very comfy with coffee machine and kettle available from reception on request. Bathroom has everything needed including handwash, shower gel, shampoo, tissues and other bits. Lacks drawer space, but fine as we are only here for a couple of nights. Free safe and in-room mini fridge too. TV with some uk channels - BBC1 & 2. Free hotel WiFi. Lovely gift shop in atrium selling drinks, snacks and a range of souvenirs. Opens from 7-23h - self service and pay at reception. Reception team friendly and helpful too. Breakfast was good, but probably too expensive for what we actually ate, so would probably give it a miss next time. However, we plan to come to the markets again and would book here without a second thought. Overall great experience and look forward to next visit

Dear Guest, Thank you for taking the time to share your experience at Mondial Am Dom Hotel Cologne - MGallery Collection. We are delighted to hear that you found our location ideal for visiting the Christmas markets and that you enjoyed the comfort of your room with its amenities. We appreciate your feedback regarding the drawer space and the breakfast pricing. Your comments are invaluable as they help us identify areas for potential improvement. It is gratifying to know that despite this, you had a wonderful experience and found our team friendly and helpful. We look forward to welcoming you back for your next visit to the markets and appreciate your intention to stay with us again. Hans Schultheis Guest Relation & Quality Manager

Do not recommend this hotel

Примечание: Tripadvisor 1.0/5

Odyssey25582571028 Реальные отзывы TripAdvisor

When checking in the front desk was very rude and dismissive of me. Then on our second day of stay 2 hotel workers walked straight into our room at 9am, with cause or reason. When calling the front desk to complain,they did not even apologize, they told us to hang the do not disturb sign on the outside of the door, which we had already done the day before and told them that, it was there when the 2 employees walked into our room, they completely dismissed our complaint and said if the the sign is on the door it should be fine. The room needed to be cleaned better, we had a dirty towel and hair in the bed. Would not recommend this hotel.

Dear Nessa, Thank you for taking the time to share your feedback regarding your recent stay at Mondial Am Dom Hotel Cologne - MGallery Collection. I am truly sorry to hear about the experiences you encountered during your visit. I sincerely apologize for the lack of courtesy you experienced at the front desk upon your arrival; this is not reflective of the service standards we strive to uphold. Additionally, I regret the intrusion you faced in your room. Our team should always respect guests' privacy, and I appreciate you bringing this matter to our attention. I understand the frustration you felt when your concerns were not addressed satisfactorily. Please know that guest comfort and satisfaction are of utmost importance to us. Furthermore, I am sorry to learn that your accommodations did not meet our cleanliness standards. Your comments will be reviewed with our housekeeping team to ensure improvements are made. Thank you once again for your valuable insights. Hans Schultheis Guest Relation & Quality Manager

By the cathedral with style

Примечание: Tripadvisor 5.0/5

Getaway46231163831 Реальные отзывы TripAdvisor

Very comfy modern hotel by Cologne's cathedral. Every main site in the city is reachable by foot while you enjoy the city life. Conviniently located for a night stroll and to take some great pictured of Cologne's skyfall. Breakfast has a big range of food, that suits all tastes and needs.

Dear Van Essa, Thank you for your kind words regarding your recent stay at Mondial Am Dom Hotel Cologne. We are delighted to hear that you appreciated our prime location near the cathedral, as well as the comfort of our modern accommodations. It is also wonderful to know that you enjoyed our breakfast offerings. We look forward to welcoming you back for another memorable experience. Hans Schultheis Guest Relation & Quality Manager

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Другие интернет-пользователи оценили наш отель

  • 1 812 Отзывов 9.7/10 Расположение
  • 1 664 Отзывов 7.8/10 Номер
  • 1 624 Отзывов 9/10 Сервис
  • 10 Отзывов 7.4/10 Интернет
  • 944 Отзывов 8.7/10 Завтрак
  • 659 Отзывов 8.4/10 Чистота
  • 395 Отзывов 9.2/10 Атмосфера
  • 271 Отзывов 7.4/10 Еда

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