Hotel Mondial am Dom Cologne MGallery 4,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 2 282

Гарантия
лучшей цены
Hotel Mondial am Dom Cologne MGallery - Image 1
Hotel Mondial am Dom Cologne MGallery - Image 2
Hotel Mondial am Dom Cologne MGallery - Image 3
Hotel Mondial am Dom Cologne MGallery - Image 4
Kurt-Hackenberg-Platz 1, 50667 КЕЛЬН, Германия

Описание

Особенности отеля

  • Эксклюзивный отель в старом городе Кельна, недалеко от кафедрального собора и Рейна

  • Современные номера, из окон некоторых открывается вид на Кельнский кафедральный собор

  • Два эксклюзивных частных обеденных зала с открытой террасой

  • 5 конференц-залов с естественным освещением, некоторые - с открытой террасой

  • Сытный завтрак (шведский стол), до 12 по выходным

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Расположение отеля

Hotel Mondial am Dom Cologne MGallery

Kurt-Hackenberg-Platz 1
50667 КЕЛЬН
Германия

GPS:50.94009, 6.960014

Телефон
Факс +49 221 2063527

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 2 282

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 767

Сертификат качества 2024

A convenient city centre hotel

Примечание: Tripadvisor 5.0/5

Paul C Couples - Реальные отзывы TripAdvisor

A well run city centre hotel. It is within walking distance of the station and close to the cathedral, museums and numerous eating places. We were very impressed with the buffet breakfast which had every possible choice that we could think of! We just stayed for one night as we were passing through the city. However we would certainly return when visiting Cologne again.

Dear Paul C, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Hans Schultheis Guest Relation & Quality Manager

Good hotel, but not great if you have bad hips!

Примечание: Tripadvisor 4.0/5

Maxine C Couples - Реальные отзывы TripAdvisor

Lovely hotel with good soundproofing because the city at night is noisy! The breakfast was lovely with a really good selection of different items. The mushrooms and fruit were really good. The bed was comfy, but rather high. I have a dislocated hip with some arthritis in it and a total hip replacement on the other side, the shower was hard to get in to with the high bath side and rather dangerous to get out of.

Dear Maxine, thank you for your feedback. We're glad to hear that you enjoyed the soundproofing, breakfast, and comfort of the bed. However, we're sorry to learn about the difficulties you had with the high bath side and shower, especially given your health situation. For your next reservation, we will make sure to offer you a room with a shower to improve your experience. Your comfort and safety are very important to us, and we hope to have the opportunity to better accommodate you in the future. Greetings from Cologne, Alexandra Riedinger Sales Manager

A place to avoid

Примечание: Tripadvisor 1.0/5

christianstaf Деловые путешественники - Реальные отзывы TripAdvisor

I have written a lengthy review to their website before complaining with the hotel, this led to no where, only a promise that “we will be looked after on our next stay”, which will obviously not happen, here an excerpt: Check-in took very long, due to a member of the check-in staff explaining (which was not prompted by the customer) the whole town of Cologne and places to go. Staff was generally dismissive and not friendly at all - only at check out I met a nice person - too little, too late. (Only offered something free in the kiosk, no thanks) There was a sewer smell on the Ground floor, which was horrible and very concerning. It was acknowledged by the staff, but brushed off. There was also a smell in the shower of stagnant water, which was more than unpleasant. In my opinion, these foul smells are possibly a health hazard and concerning, definitively not acceptable for a four star rated hotel in Germany. To top it all off: there was a punctured pillowcase on my bed and the towels smelled horrible. The room was tired and extremely noisy, so sleep was hard to come by, on top of that a false alarm at 7AM was triggered by someone und the whole hotel had to be evacuated.

Dear Christian, thank you for taking the time to share your feedback about your recent stay with us at Hotel Mondial am Dom Cologne-MGallery. We genuinely value our guests' experiences and are sorry to hear that we did not meet your expectations. We apologize for the prolonged check-in process and the lack of attentiveness from our staff. It is our goal to provide efficient and friendly service, and we regret that this was not your experience. Your feedback has been shared with our team to ensure improvements are made. We are also very sorry to hear about the unpleasant odors you encountered. The health and comfort of our guests are of utmost importance, and we will investigate these issues further to address any underlying causes. Regarding the condition of your room and the towel quality, we are disappointed to hear that these did not meet our standards. Please rest assured that we will review our housekeeping procedures to prevent such issues in the future. We understand how disruptive the early morning alarm must have been and apologize for the inconvenience caused. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Alexandra Riedinger Sales Manager

Perfect stay, highly recommend the Mondial

Примечание: Tripadvisor 5.0/5

pooksgirl Реальные отзывы TripAdvisor

Stayed here during our trip to cologne before moving to Essen to attend a gig. We were meant to leave from Essen to Köln airport to come home however our flight was cancelled and we managed to book back at the Mondial until our rebooked flight. Staff were fantastic throughout both stays. Lovely spacious and comfortable rooms. I don't think I've ever slept as well in a hotel. We ended up in a Dom view room during our flight cancellation, what a view to wake up to. Highly recommend and we will definitely be back

Dear pooksgirl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Hans Schultheis Guest Relation & Quality Manager

A pleasant hotel but one where practicality is not the top priority

Примечание: Tripadvisor 3.0/5

Kirk123456 Couples - Реальные отзывы TripAdvisor

The Hotel Mondial am Dom Cologne MGallery suffers from the same affliction as many hotels do these days - spending too much time and effort on the design and not enough on the hotel parts. Consequently, our stay here would have been first massively improved by the addition of working air conditioning. When you came back to the room, it was clear that it had attempted to work, but the humidity climbed as soon as you got in the room and wouldn’t recover. We just kept the window open. Secondly the shower. Very few people want to be watched in the shower through a halftone version of the Dom. But here you have no choice. There are no curtains or blinds around the shower, and it looks out into the rest of the room. Odd. Aside from that, we asked to have the shower gel filled up and they just added about enough for a couple more showers, which seems stingy to say the least. The conditioner bottle was also “conveniently” placed outside the shower cubicle. The bed was also incredibly squeaky! Some of the legs were not straight and it seemed the ones in the middle of the bed didn’t touch the floor. On the good side, everything was clean and all the staff we spoke to were friendly and helpful. But please next time think about how your guests use the hotel, not just what they see.

Dear Kirk123456, Thank you for sharing your feedback regarding your recent stay at Hotel Mondial am Dom Cologne MGallery. We appreciate your kind words about the cleanliness and the friendly staff. Your comments about the air conditioning, shower setup, and bed quality have been duly noted. We apologize for any inconvenience caused and will review these aspects to ensure a more comfortable experience for our guests. Your insights are valuable to us as we continuously strive to improve our services. We hope to welcome you back in the future for an enhanced stay. Warm regards Hans Schultheis Guest Relation & Quality Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 661 Отзывов 9.7/10 Расположение
  • 1 567 Отзывов 7.7/10 Номер
  • 1 519 Отзывов 9/10 Сервис
  • 15 Отзывов 6.9/10 Интернет
  • 1 126 Отзывов 9/10 Завтрак
  • 630 Отзывов 8.2/10 Чистота
  • 402 Отзывов 9.1/10 Атмосфера
  • 293 Отзывов 7.8/10 Еда

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