Mercure Северинсхоф Кельн Сити 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 3 462

Mercure Северинсхоф Кельн Сити - Image 1
Mercure Северинсхоф Кельн Сити - Image 2
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Mercure Северинсхоф Кельн Сити - Image 4

Описание

сертифицированный отель ALLSAFE

Особенности отеля

  • 4-звездочный отель с тихим двориком в центре Зюдштадта

  • Отель Mercure в Кельне на Северинштрассе

  • Приветливый и дружелюбный персонал

  • Сытный завтрак - шведский стол с горячими и холодными блюдами

  • Отель Mercure в Кельне отличается прекрасной транспортной доступностью

Наши номера

Расположение отеля

Mercure Северинсхоф Кельн Сити

Severinstr.199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 КЕЛЬН
Германия

GPS:50.929514, 6.957017

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

RELAX - FOOD, DRINKS & YOU

RELAX - еда, напитки и Вы. Насладитесь уютной атмосферой нашего бара.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 3 462

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 570

Сертификат качества 2023

Fabulous

Примечание: Tripadvisor 5.0/5

Maps279889 Couples - Реальные отзывы TripAdvisor

Great location in front of metro, bus, tram. Perfect to walk downtown or nearby safe neighbouhood. Great beds and breakfast. FABULOUS STAFF READY TO HELP !!! CONGRATULATIONS! Nice bar with private outside smoking area

Dear Guest, Thank you for sharing your positive experience with us! We are thrilled to hear that you enjoyed our great location with convenient access to metro, bus, and tram services, making it easy to explore the city. It's fantastic to know that you found the beds comfortable and enjoyed our breakfast offerings. A special thanks for your kind words about our fabulous staff. We take pride in providing excellent service, and your recognition means a lot to us. We're also pleased that you appreciated the nice bar and private outside smoking area. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. Best regards, your Mercure Team from Cologne Severinshof

Good value

Примечание: Tripadvisor 5.0/5

ClausH882 Семьи - Реальные отзывы TripAdvisor

Fantastic value for money. Nice room, central location and lovely breakfast. Highly recommended. Will absolut come back again. Breakfast buffet with good selektion. Friendly staff. Spend 3 nights with my daughter and had a good time at the hotel

Dear Guest, Thank you for your positive feedback! We are delighted to hear that you found our hotel to be fantastic value for money and enjoyed the nice room, central location, and lovely breakfast. We appreciate your recommendation and are thrilled to know that you plan to come back again. It's wonderful that you had a good time during your 3-night stay with your daughter. We strive to provide a pleasant and memorable experience for our guests. We look forward to welcoming you back on your next visit. Best regards, your Mercure Team from Cologne

У меня списали 10000 балов

Примечание: отзывы клиентов 0.5/5

Kholmurod Деловые путешественники - Проверенные отзывы - ALL

Отел не плох, но есть нюансы в ресепшене не приняли что приложение списала балы и выставили 100% оплату. Я им показал что приложение списала балы но они не хотели меня слушать.

Dear Mr. D., Thank you for reaching out, and we appreciate your feedback regarding the recent issues you encountered during your stay. Your concerns have been taken seriously, and we have investigated the matter to understand the discrepancy with the points deduction. We hope that the issue has been resolved to your satisfaction in the interim. We genuinely regret any miscommunication at the reception regarding the app's points deduction. Our team is working to address this and ensure that such situations do not occur in the future. Your insights are crucial to us, and we are committed to improving our services based on your valuable feedback. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Christmas Markets stop over

Примечание: Tripadvisor 5.0/5

Bfords Реальные отзывы TripAdvisor

We recently stayed here for three nights to visit the Christmas markets. Hotel was very clean and the room was huge. Check in was busy but standard wait times for arrivals. The hotel is approximately 10 minute walk from the cathedral (Dom) and plenty of shops en route. We did not have breakfast but instead went across the road to a bakery, it is open on Sundays too! 8:00-15:00 Room facilities were good and we had a suite and this included a sofa bed and balcony, room 506. The underground station is literally next door, tickets can be purchased from the machine on the platforms, can change into English on the main screen. We would stay at this hotel again, we didn’t use the sauna but the drinks in the bar were pleasant and the food did smell good.

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your recent stay during the Christmas markets. It's wonderful to know that you found the hotel clean and the room spacious. We appreciate your understanding regarding the check-in process, and we're glad you found the location convenient, with the cathedral and shops in close proximity. We hope to welcome you back on your next visit to Cologne. Safe travels, and we look forward to hosting you again. Kind regards, your Mercure Team Severinshof

one word - Disappointing

Примечание: Tripadvisor 2.0/5

548jason Реальные отзывы TripAdvisor

Stayed two evenings here while attending the Kind und Jugend show in Koln Lets talk about the good first... Convenient. You walk out the door turn right go down the stairs and the 3/4 line whisks you the 3 stops to Koelnmesse in 7 or 8 minutes You can easily walk out the door turn left and walk towards the city centre and be there in 15 minutes Lets speak next about the negatives If you are coming late at night you maybe standing outside in rain pushing the night buzzer for a long time. I know because that happened to me, The cleanliness of this hotel is appalling, its hard to believe this is an Accure hotel Got into our room and the pillows had dirt on them. Its nigh on impossible the cleaners didn't notice, but simply are too busy or don't care. We sought replacements which were grudgingly delivered to us but were given what appeared to be 2 throw pillows that we put into pillow cases 5 times the size. The pillows were.. well disgusting and unhygienic. The curtains in the room were quite literally covered in black marks and dirt. I cannot say if this is normal for the hotel but frankly the cleanliness of our room was a negative 2 on a scale of 1 to 10. Despite the convenience I cannot, in good conscience, recommend this hotel based on my stay

Dear Jason, Thank you for sharing your feedback about your stay. We appreciate your positive comments about the hotel's convenient location. However, we deeply apologize for the disappointing aspects of your stay, especially the cleanliness issues you encountered. his is certainly not the standard we aim to maintain, and we will address these concerns with our housekeeping team to ensure improvements are made. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a better experience in the future. Best regards, your Mercure Team from Cologne

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Другие интернет-пользователи оценили наш отель

  • 1 335 Отзывов 9.2/10 Расположение
  • 1 876 Отзывов 7.4/10 Номер
  • 1 680 Отзывов 8.5/10 Сервис
  • 44 Отзывов 7.6/10 Интернет
  • 1 086 Отзывов 9.1/10 Завтрак
  • 863 Отзывов 6.7/10 Чистота
  • 238 Отзывов 6.3/10 Удобства

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