Mercure Северинсхоф Кельн Сити 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 3 391

Гарантия
лучшей цены
Mercure Северинсхоф Кельн Сити - Image 1
Mercure Северинсхоф Кельн Сити - Image 2
Mercure Северинсхоф Кельн Сити - Image 3
Mercure Северинсхоф Кельн Сити - Image 4
Severinstr.199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 КЕЛЬН, Германия

Описание

Особенности отеля

  • 4-звездочный отель с тихим двориком в центре Зюдштадта

  • Отель Mercure в Кельне на Северинштрассе

  • Приветливый и дружелюбный персонал

  • Сытный завтрак - шведский стол с горячими и холодными блюдами

  • Отель Mercure в Кельне отличается прекрасной транспортной доступностью

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Расположение отеля

Mercure Северинсхоф Кельн Сити

Severinstr.199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 КЕЛЬН
Германия

GPS:50.929514, 6.957017

Телефон
Факс +49 221 2013666

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

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Рейтинг ALL  4.5/5  Отзывов: 3 391

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 586

Сертификат качества 2023

Decent hotel but awful front desk staff

Примечание: Tripadvisor 2.0/5

starflyergold Реальные отзывы TripAdvisor

This was a rather peculiar stay at a mid level Mercure as Accor Diamond member. Check in I had booked two rooms for one night in my name (with my friend's name entered into the booking as requested on the website). When I arrived they could not find the booking. This never happened to me before. It turned out once the reservation number was dug out, that the Accor system had changed the name of the reservation to my friend's name. Very bizarre, it was clearly booked with my details, being logged into the Accor system. As I said to the front desk agent, nothing surprises me any longer with Accor IT which she wholeheartedly agreed with. So we are not alone battling the idiosyncratic Accor systems. She got it but not everyone in this hotel did, more about that later. The rooms booked were: a suite and a privilege room. They upgraded the second room to a suite too, which was very agreeable. Rooms The suites are all on the fifth floor which is only accessible via stairs from the fourth floor. Somewhat odd but this is a rather old building. The suites (identical) very spacious, with separate bedroom (with those stupid Germanic single duvets), living room with sofa and dining table, a talk area and a kitchen cupboard (mine was locked the other room's wasn't). It also featured a large enough bathroom with a shower only. I thought it was strange that the shower only had a shampoo dispenser but no shower gel. The mini bar was stocked with a solitary small bottle of water. The suites also come with a balcony. Location The hotel is easily located by car (24h = €29). A suburban train station is right next to it and the Cologne cathedral is a brisk 17 minute walk away. Breakfast Not included in the rate (a steep €28 for a Mercure) was decent. Germany does good breakfast usually. Checkout This is where it all fell apart. The front desk agent insisted that the reservation was in my friends' name so those points would not count for me. I tried repeated to explain (and showed him on the app the correct reservation) that he was wrong. He insisted that the name could not be changed (there was nothing to change as I had booked two rooms in my name and just noted my friend's name in the reservation). A manager was requested but refused to talk to me, remaining in the back office. So a lengthy back and forth ensued which was just beyond ridiculous. That Germanic insistence that it is the guest's fault (a premium guest at that) and not theirs does not sit well with me. Especially coming from a staff member who was still in nappies when I was already Platinum member with Accor, then the highest level. Eventually they relented (not without making a big spiel how they were doing me a favour) and a single bill in my name was issued (of course initially with my name being wrong). You could not make this up. A shame that a single ill trained staff member ruined the entire stay.

Great hotel, spectacular breakfast

Примечание: Tripadvisor 5.0/5

Marcine H Couples - Реальные отзывы TripAdvisor

Equidistance between both Koln park runs. Well maintained. Spacious. Fridge/tea making faciities in room. Breakfast had a wide range including plant based milks, yoghurt, cheese/ham. Close to some quaint, reasonably priced eateries.

Dear Marcine, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our well-maintained and spacious rooms, complete with the added conveniences like a fridge and tea-making facilities. It’s fantastic that our breakfast selection, including plant-based options, met your expectations—our team takes pride in offering a wide range of choices for all our guests. We’re also glad our central location worked out well for you, especially with the nearby eateries and easy access to both Köln park runs. We hope to welcome you back soon for another memorable stay! Kind regards, your Mercure Team from Cologne

Excellent place to stay in Cologne

Примечание: Tripadvisor 5.0/5

gurkpeter Реальные отзывы TripAdvisor

This is a surprisingly good hotel. It is located conveniently 4 tram stops from both train stations. The young ladies at the reception and the (I guess) manager gentleman were all kind and professional. The gymn is a bit dated but spacious and the sauna is really a nice touch; just ask them to switch it on before you intend to go. Breakfast was quite nice with a few special touches, I would stay German standard (which is quite good). I recommend this place and would return next time I visit Cologne.

Dear Guest, Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay with us and found our location convenient. It's great to know that our reception team and manager made a positive impression with their kindness and professionalism. We appreciate your feedback on the gym and sauna and will certainly take your advice into consideration to improve our facilities. It’s wonderful to hear that you enjoyed the breakfast and found it up to German standards. Thank you for recommending us, and we look forward to welcoming you back on your next visit to Cologne! Best regards, your Team from Mercure Hotel Severinshof Köln City

Great hospitality

Примечание: Tripadvisor 5.0/5

Samet K Реальные отзывы TripAdvisor

I had a fantastic stay at Mercure Cologne. The room upgrade was perfect, exceeding all my expectations. The service and cleanliness were impeccable. As someone working in the hotel industry, I know how challenging it is to maintain this level of excellence, and I truly commend the team. I will definitely choose this hotel again:)

Dear Samet, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a fantastic stay and that the room upgrade exceeded your expectations. It’s especially gratifying to receive such high praise from someone with your expertise in the hotel industry. We’re delighted that you found the service and cleanliness to be impeccable, and we truly appreciate your recognition of our team's efforts. We look forward to welcoming you back and providing another excellent experience in the future! Best regards, your Team from Mercure Hotel Severinshof Köln City

Avoid this Hotel at all Costs.- Unprofessional and Disrespectful Management & Staff

Примечание: Tripadvisor 1.0/5

Nael I Реальные отзывы TripAdvisor

Shockingly unprofessional management, particularly Mr. Marc Flasche (Director / General Manager), furthermore, the overall service provided by the staff did not meet the standards expected from a Mercure hotel., and the entire experience was a nightmare!

Dear Guest, We appreciate your feedback and understand your concerns. We also acknowledge that you have already been in direct contact with our management team following your stay. As mentioned earlier, despite being fully booked, our Director, Mr. Flasche, made a special effort to accommodate your extended stay and offered you a discounted rate. Our intention was to ensure your comfort during a busy period. We value your input and are committed to continuously improving our services. If there is anything further you'd like to discuss, please feel free to reach out. Kind regards, your Mercure Team from Cologne Severinshof

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Другие интернет-пользователи оценили наш отель

  • 1 365 Отзывов 9.2/10 Расположение
  • 1 858 Отзывов 7.4/10 Номер
  • 1 655 Отзывов 8.5/10 Сервис
  • 38 Отзывов 7/10 Интернет
  • 1 112 Отзывов 9.2/10 Завтрак
  • 816 Отзывов 6.8/10 Чистота
  • 211 Отзывов 6.2/10 Удобства
  • 5 Отзывов 1.4/10 Бассейн

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