Dear Sir, We very much appreciate your comments regarding your stay at the Sofitel Paris Arc de Triomphe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Haegeman Guest Experience Manager Sofitel Paris Arc de Triomphe

Dear Madam, Thank you for taking the time to tell us about your experience at the Sofitel Paris Arc de Triomphe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cedric Haegeman Guest Experience Manager Sofitel Paris Arc de Triomphe

Geachte Minke B., Wij stellen uw opmerkingen over uw verblijf in Sofitel Paris Arc de Triomphe erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Amine LEKBED Guest Relation Manager Sofitel Paris Arc de Triomphe Tel : +33 1 53 89 50 50 Mobile : +33 6 15 68 54 86 Mail : h1… 14 Rue Beaujon 75008 Paris, France www.sofitel.com

Dear Sir, We thank you for sharing your experience following your stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you greatly enjoyed it and look forward to welcoming you back soon. Very best, Laurence Seguin Directrice de la Communication Sofitel Paris Arc de Triomphe 14, rue Beaujon - 75008 Paris

Dear guest, We carefully read your comments following your recent stay at the Sofitel Paris Arc de Triomphe and are deeply sorry that this one did not meet your expectations. First of all, we would like to offer our most sincere apologies for the broken door in your bathroom. Be assured that your remark was immediately transmitted to our Maintenance department so as to fix it. We duly took note of your feedback regarding our breakfast and of course we will share it with our Food and Beverage Manager. Despite these points, we thank you for your kind words regarding our teams who will be definitely touched by them. May we precise that the above mentioned inconveniences do not reflect at all the standards of comfort of our property. Therefore, we do hope that we will have the opportunity to welcome you back so as to restore your confidence. Awaitng this pleasure, Best regards, Laurence Seguin Communication Director Sofitel Paris Arc de Triomphe 14, rue Beaujon - 75008 Paris