Sofitel Paris Le Faubourg 5 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 1 829

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Opis

O hotelu

  • Hotel z certyfikatem ALLSAFE, wydanym przez Bureau Veritas

  • W pobliżu prestiżowych muzeów: Louvre, Orsay, Orangerie, Grand + Petit Palais

  • Odkryj samo serce Paryża

  • Spotkanie pełne szyku i nie do przeoczenia

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Lokalizacja hotelu

Sofitel Paris Le Faubourg

15, rue Boissy d'Anglas
75008 PARYŻ
Francja

Pozycja GPS:48.868528, 2.321506

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.7/5  Liczba opinii: 1 829

Ocena TripAdvisor  4.5/5  Liczba opinii: 1 409

Certyfikat Doskonałości 2024

A great location to discover Paris with the very best service.

Ocena na stronie TripAdvisor 4.0/5

Matt L Couples - Opinia zatwierdzona w TripAdvisor

Just a short taxi ride from Gare du Nord through the bustling streets of Paris. Almost there, but then we negotiate the armed checkpoint which sounds more dramatic than it actually was, realising later that the hotel is close to a US government building . A friendly doorman greeted us and helped us with our bags, we were very early, reception was calm and welcoming we checked in knowing our room was not yet ready, time for a stroll. One of the reasons for choosing this hotel was its location, from here there are plenty of sights within walking distance, oh and wife wants to do a bit of shopping, and oh dear me there is a lot of shops within walking distance. I could not fault the friendliness and helpfulness of all the staff, a bottle and sweeties welcomed us to a very clean suite on two levels. The bed extra comfy and there were all the amenities you expect in a five star room. I so wanted this hotel to score a five from me, and the staff certainly did but there were just a few things holding me back. Our room had a fairly average shower over the bath, at the rate per night I expect a better and separate shower. There was a smart minibar fridge in the room but it would be a good idea to leave a space so the guests could chill there bottled water, just moving the contents of the mini bar to make room runs the risk of a charge. Other reviews mention the great breakfast, but I have to say I was a little disappointed, the service was second to none but I thought the buffet breakfast was mediocre in its choice and ambience and someone really needs to improve the quality of the coffee. There was nothing really to make me want to complain but you can’t help comparing it to other five stars.. if I could give it 4.5 I would. I would imagine competition is very strong in Paris and if it is service you want then this Hotel will not disappoint, I just think there is a little room for improvement.

Dear Matt, Many thanks for taking the time to share your experience! It makes us truly happy to see you overall enjoyed your stay with us, and especially the hospitality of our teams, and our personalised attentions. It is also nice to see you were able to take advantage of our prime location at the heart of Paris for your shopping and visits! We are thankful as well for the precious insights you shared on your stay. Your comments are truly important to us as thy help us continuously improve the quality of our services. We were delighted to welcome you for this stay, and we hope to have the opportunity to host you again in the future. Kind regards, Valentine Guest Relations

Hotel Needs A Thorough Clean, Stay Away

Ocena na stronie TripAdvisor 1.0/5

nteam_newyork Opinia zatwierdzona w TripAdvisor

Perfect location near Place de la Concorde and shopping on Rue Saint-Honore. Pretty, though compact, rooms. Professional front desk staff. Friendly and attentive restaurant staff. Breakfast buffet w/ fresh squeezed orange and other juices, but unremarkable options for fresh fruit, cheese, pastries. The huge problem at Sofitel Le Faubourg is cleanliness or rather the lack thereof. Our bathroom — the shower, walls, sink, toilet, floor, and hair dryer — had not been properly cleaned in a very, very long time. This clearly was not a one off, isolated, housekeeping's having a bad day thing. We honestly dreaded taking a shower. There was a dirty ring and staining around the sink, and a pattern of aging stains in the shower. The toilet seat was broken and the bathroom floor soiled. In the room, the scuff marks were everywhere and all the doors were visibly dirty. And this was our second room -- we asked to be moved out of the first one because the shower rod was broken and the shower unclean (visible organic matter). Difficult to believe that this was bad luck with 2 separate luxury rooms, the hotel clearly has a housekeeping and maintenance problem. There were a few additional, lesser issues. The main lobby is beautiful, but the guest elevators and room floors look tired and in need of updating. There is a large, active construction site next door that is not mentioned on the hotel website or by the staff. We were also right above the Buddha-Bar Paris, a club that stays open very late. We live in NYC and city noises generally don’t bother us, but the construction and/or club noise woke us up every night. Also, the main hotel entrance is through Rue Boissy d’Anglas, which is ramped off and guarded (US Embassy?). You can drive through only if your name matches the guest list, which means that an Uber cannot pick you up at the hotel and you must meet them somewhere in the vicinity – rain or shine, luggage or not. Again, no mention of this on the hotel's website. Our 3 nights here were ruined and we certainly did not have the "extraordinary and luxurious experience" that Sofitel Le Faubourg advertises and charges for. A generous rating for this property would be 2* -- all else aside, cleanliness simply cannot be an issue at a luxury hotel.

Chère Nteam_NewYork, Thank you for taking the time to share your experience. Allow me to express once again our most sincere apologies for the disappointment you had with your last stay. I would like to assure you that this is not representative of the quality of service we are used to deliver at Sofitel. The complete satisfaction of our guests is our priority. We have duly noted all the comments made upon checking-out, and trust that they have all already been shared to the concerned departments so appropriate measure can be followed. We were very surprised by this experience, and it felt like the right thing to do to contact you straight away with a solution. We are sorry to learn you declined our offer. The location of our hotel is quite exceptional, but being at the heart a capital city there can occasionally be some nuisance with the noise. There is indeed the US Embassy at the end of our street. The security and measures associated are independent of the hotel. For security reasons, services such as Uber are not allowed in the street. They can however easily stop around the corner on Faubourg Saint Honoré. Though Ubers are not allowed in, regular taxis and chauffeurs are as long as you are a guest of the hotel. We are happy to know you enjoyed the hospitality of our staff, and we do hope to have the opportunity to welcome you back in our couture property and offer you a seamless experience. Kind regards, Valentine Guest relations

Stay here!

Ocena na stronie TripAdvisor 5.0/5

lindseyblades Opinia zatwierdzona w TripAdvisor

Amazing stay highly recommend! Very safe, clean and helpful staff! Close to everything. Breakfast is AMAZING! Wish I had purchased the breakfast package. Staff was helpful and always available. Bed is comfortable, windows open to the street. Booked last minute and never happier for it.

Chère madame Glades, Thank you so much for taking the time to share your wonderful experience at Sofitel Paris Le Faubourg on TripAdvisor! We are thrilled to read that you had an incredible stay with us. We are delighted to know that you found our hotel to be very safe, clean, and that our staff was helpful. Your kind words about our breakfast mean the world to us, we hope you can enjoy the package on your next stay! Thank you again for choosing Sofitel Paris Le Faubourg and for sharing your positive experience. We hope to welcome you back soon! Sincerely, Manon, Guest Relations

they made me feel like an extremely special customer

Ocena na stronie TripAdvisor 5.0/5

Andrea B Opinia zatwierdzona w TripAdvisor

spectacular service and care. Especially by Mrs. Alícia and Florência. from early check-in, upgrading my room and a delicious cappuccino while I waited. the Ladies are amazing. Breakfast is first class. Very good located Hotel . Thank you for everything.

Chère Andrea, Thank you so much for sharing your experience. We are delighted to read you had a wonderful stay with us! Your kind comments are truly a reward for our teams, and you can be sure that they are shared. It would be our pleasure to welcome you back anytime you are in Paris! Kind regards, Valentine Guest Relations

Avoid

Ocena na stronie TripAdvisor 1.0/5

paulbK1954IK Opinia zatwierdzona w TripAdvisor

Ordered breakfast for 9.00 am in the morning. It came after chasing at 9.40 am so we missed an exhibition we had booked. Phone in room didn’t connect to front desk or concierge. Had to chase for removal of dirty coffee cups and the provision of hand towels. Smug self satisfied staff. I was really disappointed given price point. Avoid.

Cher Monsieur Baker, Thank you for taking the time to share your experience with us. I would like to renew our most sincere apologies for the disappointing experience you had during your recent stay with us. Again, we would like to assure you that this is not at all the level of service we pride ourselves in delivering. I am sorry that the interactions following your feedback did not contribute to meet your expectations before your departure, and that the solutions offered were not satisfactory. We hope you were still able to enjoy the prime location of our hotel and the beautiful sights of the City of Light. It is our hope that you will give us the opportunity to welcome you again in our property, and our Guest Relations team will be delighted to personally welcome you and follow your stay to ensure you have a most seamless experience. Should you decide to trust us with your next trip to Paris, please contact us at h1295-gr3@sofitel.com and we will gladly assist you with your booking. Respectfully, Valentine Guest Relations

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 511 Liczba opinii 9.7/10 Lokalizacja
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  • 961 Liczba opinii 9.4/10 Obsługa
  • 264 Liczba opinii 7/10 Komfort
  • 230 Liczba opinii 8.9/10 Śniadanie
  • 173 Liczba opinii 8.5/10 Jedzenie
  • 123 Liczba opinii 8/10 Czystość
  • 50 Liczba opinii 9.2/10 Napoje

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