호텔 암 곤제르트하우스 - 엠갤러리 컬렉션 4.5성

고객 평점 (ALL 평가) 4.7/5 2,222 리뷰

호텔 암 곤제르트하우스 - 엠갤러리 컬렉션 - Image 1
호텔 암 곤제르트하우스 - 엠갤러리 컬렉션 - Image 2
호텔 암 곤제르트하우스 - 엠갤러리 컬렉션 - Image 3
호텔 암 곤제르트하우스 - 엠갤러리 컬렉션 - Image 4

호텔설명

호텔 추가 정보

  • 새롭게 단장한 객실에서 즐거운 시간을 보내세요.

  • 당사는 EU 에코라벨과 오스트리아 에코라벨의 지속가능성 인증을 받았습니다.

  • 미슐랭 1스타 레스토랑인 에이프런에서 파인 다이닝을 즐겨보세요.

  • 객실 내 무료 생수, WIFI, 커피 및 티.

  • 컨시어지 및 포터 서비스, 구내 지하 주차장을 이용하실 수 있습니다.

숙박

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객실 1

호텔 위치

호텔 암 곤제르트하우스 - 엠갤러리 컬렉션

Am Heumarkt 35-37
1030 
오스트리아

GPS:48.199693, 16.377311

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

APRON

미쉐린 스타 1개와 고 에 미요(Gault et Millau) 토크 4개를 받은 호텔 레스토랑 에이프런(APRON)은 현대적으로 해석한 오스트리아 요리를 선보입니다. 슈테판 스파이저(Stefan Speiser) 셰프는 베스트 셰프 50인 명단에 포함되었습니다. 예약이 필요합니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.7/5  2,222 리뷰

TripAdvisor 평가  4.5/5  310 리뷰

2025으뜸 시설

Very Good

트립어드바이저 평점 5.0/5

Sebastian B TripAdvisor 인증 리뷰

Dear esteemed Guest, Thank you very much for your positive review. We are pleased to hear that you enjoyed so many aspects of your stay. We also appreciate your constructive comments regarding a few details. It is feedback like this that helps us improve. We certainly hope to welcome you again in the future. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

Good for a short stay only

트립어드바이저 평점 4.0/5

Economistmum TripAdvisor 인증 리뷰

Dear esteemed Guest, Thank you very much for your detailed feedback. We're pleased to hear you enjoyed our breakfast and found the team helpful during your stay. We also truly appreciate your comments regarding the Wi-Fi signal and room layout, your input is valuable and helps us improve the guest experience. While our design style is intentionally distinctive, we understand that it may not suit every preference. We’d be happy to welcome you again for a shorter visit. Kind regards, Melanie Front Office Agent

BEWARE Unauthorised and Unexplained Charges to Credit Card

트립어드바이저 평점 1.0/5

R L TripAdvisor 인증 리뷰

Dear Guest, Thank you for your message and for taking the time to express your concerns. Firstly, we would like to clarify that the €100 credit card pre-authorization taken at check-in is a standard policy followed by most hotels globally. It is not a charge but rather a temporary hold intended to cover any incidental expenses during the stay. This is fully refundable upon check-out, provided no extra charges are incurred, which was indeed the case in your situation. Regarding the €294 in question, we would like to clarify again that this was not an additional or unexplained charge. At the time of your check-in, we had no information indicating that your stay had already been prepaid. As a result, payment was processed as per our standard procedure. We previously explained that due to a recent transition to a new operating system, there had been delays and inconsistencies in how transactions, particularly authorizations and releases, were displayed, something we also apologized for in numerous occasions. We understand how this situation may have appeared confusing but we want to emphasize that there were no multiple charges made by our hotel. What you may have seen on your credit card statement were authorizations—not charges—which are often temporarily displayed as pending transactions before being released. Additionally, we have consistently responded to your queries within a few hours each time, ensuring that you were kept up to date at every step. For this reason, we find the characterization of our communication as "suspicious" and lacking "accountability" to be both inaccurate and unfair. We have taken your concerns seriously from the start and have actively worked to resolve the matter as quickly and transparently as possible. Should you require any further assistance, we would be happy to provide it. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

Nice hotel if your room not on the street

트립어드바이저 평점 4.0/5

Dalia R TripAdvisor 인증 리뷰

Dear Dalia, Thank you for sharing your experience. We’re pleased to hear that we could accommodate you with a quieter, more spacious room during your stay. We truly regret the inconvenience caused by the street work and the noise in your original room. Your comfort is very important to us, and we appreciate your understanding. We hope to welcome you back for a much more peaceful stay next time. Kind regards, Melanie Front Office Agent

Great Location, Excellent Service

트립어드바이저 평점 4.0/5

Nadja L 가족 - TripAdvisor 인증 리뷰

Dear esteemed Guest, Thank you very much for taking the time to share your feedback! We are delighted you enjoyed your stay overall and appreciated so many aspects of it. Your comments are very valuable to us and we hope to have the pleasure of welcoming you again in the future. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,252 리뷰 9.5/10 위치
  • 1,402 리뷰 8.2/10 객실
  • 1,579 리뷰 9.2/10 서비스
  • 20 리뷰 5.8/10 인터넷 가격
  • 950 리뷰 9.1/10 조식
  • 470 리뷰 8.8/10 청결도
  • 413 리뷰 9.4/10 분위기
  • 288 리뷰 7.6/10 편의 시설

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