美居阿姆斯特丹城市酒店 4.5 星

客户意见评级 (ALL 评级) 4.4/5 3,515 评论

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Joan Muyskenweg 10, 1096 CJ 阿姆斯特丹, 荷兰

描述

酒店其他优惠

  • 阿姆斯特丹的一家四星级酒店，提供停车场和自行车租赁服务

  • 带露台的餐厅，可俯瞰阿姆斯特尔河

  • 提供康体设施，包括桑拿房、土耳其蒸汽浴和健身房

  • 宽敞时尚的客房，部分客房带小厨房或可欣赏河景

  • 距离斯希普霍尔机场 20 分钟车程，靠近 2 个地铁站

我们的客房

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酒店位置

美居阿姆斯特丹城市酒店

Joan Muyskenweg 10
1096 CJ 阿姆斯特丹
荷兰

GPS:52.335579, 4.913228

电话
传真 +31 20 694 8735

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

FLOOR RESTAURANT & LOUNGE

我们的餐厅主打当地食材和地方特色菜，绿荫露台就在运河边。室内装饰以阿姆斯特丹联排住宅景致展示地域特色，创意灯光与错落有致的镜子更添视觉趣味。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  3,515 评论

TripAdvisor 评级  4.0/5  2,941 评论

Enjoyable

Tripadvisor 评级 4.0/5

Lyn B 经 TripAdvisor 认证的评论

We enjoyed our 3 night stay here.The hotel is situated on the outskirts of Amsterdam, so nice and quiet. Don't let the distance from the city centre put you off as transport links are excellent with trains running every 10 mins or so. Takes around 10 mins to get to the centre. Train station is about a 5 minute walk away from the Hotel. The hotel is modern and stylish, clean and comfy. The only real issue we had is that I booked what I thought was a double double. So, two double beds. Upon check in I was advised that we had a king-size bed and a sofa bed. My son is 6ft 3 and dangled off the edge of the sofa bed. If I had know the double double was a sofa bed I would not have booked the hotel in the first instance. However, we didn't let it bother us but just be aware if you are booking for more than two people. We didn't challenge it as we were told that this was all they had so changes couldn't be made anyway. Overall, a lovely hotel, very relaxed and in a nice area.

Dear Guest, Thanks for taking the time to share your opinions on your visit to our hotel. We’re glad you enjoyed our peaceful location and modern, comfortable rooms. Sorry for the confusion about the room setup; we’ll improve how we present this info. It’s good to hear you found our transport links efficient and the area relaxing. We look forward to seeing you on your next visit. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Poor management and interpersonal skills.

Tripadvisor 评级 2.0/5

Kayla J 经 TripAdvisor 认证的评论

My partner and I recently stayed at the Mercure Amsterdam City Hotel and were unfortunately very disappointed with the service. We had booked a Classic Double Room which clearly stated it included a queen bed. Upon arrival, we were told there were no such rooms available and were initially given a room with one single bed for the two of us. When we went back to reception to explain this wasn’t acceptable, we were then offered a room with two single beds, which we were told was the final offer. The attitude from staff was essentially “take it or leave it,” with no apology or attempt to resolve the issue properly. On top of this, the bar staff were rude on multiple occasions — both when we tried to get drinks on our first evening and again the following day when ordering coffees. It felt unwelcoming and uncomfortable. The only positive from our stay was the housekeeping lady, who was genuinely lovely and friendly — a rare bright spot in an otherwise frustrating experience. Overall, the lack of professionalism and poor customer service really overshadowed the stay. We wouldn’t choose to stay here again.

Dear Kayla, Thank you for taking the time to share your feedback. We are delighted that our housekeeping team made a positive impression with their attentive and friendly service during your visit. However, we sincerely apologize that your experience fell short in some areas. While we always aim to provide comfortable accommodations matching guest preferences, we regret any inconvenience caused by availability. Our team is available 24/7 to address such matters directly and will reinforce communication protocols to improve clarity. Regarding the interactions at the bar, this does not reflect our usual standards of hospitality, and we will review this with the department concerned. Nevertheless, we are glad you appreciated the cleanliness of your room and the quality of our facilities. Your feedback helps us maintain these standards while addressing areas needing attention. We do hope to be able to welcome you back for a better experience. Wishing you a happy new year, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Excellent Service and Modern Property

Tripadvisor 评级 5.0/5

Roywidjaja 经 TripAdvisor 认证的评论

Very professional front desk staffs. Check in and check out were a breeze, all the front desk staffs were always eager to assist visitors in anything. Room was a good size, and the extra bed was ready and neatly made when we got into the room. This professional housekeeping has been a consistent hallmark of the ALL.Com properties during our trip since Brussels, Cologne and Amsterdam.

Dear Guest, Thank you for taking the time to review your stay. We’re glad our team made your arrival and departure seamless and that your room and extra bed met your expectations. Your praise for our consistent housekeeping across locations motivates us to maintain high standards. We look forward to seeing you again in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Great stay in Amsterdam

Tripadvisor 评级 5.0/5

Michael F 经 TripAdvisor 认证的评论

good day, i was really impressed with the hotel. the staff were so friendly, the breakfast was great and also the bar good. i stayed there for 3 nights and it was really great. yes, it was a bit out of the center of town but with 2 different metro stations near, it was easy to communicate. regards

Dear Michaelfx, Thank you for sharing your feedback about your recent stay. We're glad you enjoyed our breakfast, bar, and friendly service. It's great the nearby Overamstel and Spaklerweg metro stations made getting around easy. We appreciate you finding our location convenient despite being outside the city center. We hope that we have the pleasure of welcoming you back. With very best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Fab stay

Tripadvisor 评级 5.0/5

Journey38793444066 经 TripAdvisor 认证的评论

We stayed here for a birthday trip to Amsterdam. The guy who checked us in was amazing, gave us lots of food recommendations and a map with a full breakdown of where everything was, he also told us how to get to the metro! We then got a free room upgrade to the top floor which had amazing views of the Amstel River. The room had everything we needed, including a fridge, hairdryer, coffee machine, TV (which you could cast to) & and ironing board/iron. The hotel itself is so secure you need your key to use the lifts and enter after a certain time of night. There is also a shop downstairs with drinks/snacks/alcohol for when the restaurant and bar is closed. The metro is a 7 mins walk from the hotel, maps say this is 16 mins but it’s a lot shorter walk if you’re a quick walker. The hotel is so quiet and clean, the staff are so friendly and the cleaning staff are so helpful. We had a great stay and will 100% stay at a Mercure again!

Dear Guest, Thank you for sharing such a positive review! We're thrilled you enjoyed your birthday celebration at Mercure Amsterdam City. Our team takes pride in offering personalised recommendations to enhance stays, and we're delighted you appreciated your upgraded room with river views. It's great our amenities like the coffee machine and secure access contributed to your comfort. We're also pleased you found our 24-hour shop convenient and the metro connection quicker than expected. Your recognition of our peaceful environment and dedicated staff means everything to us. We look forward to seeing you again. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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其他网络用户评价我们的酒店

  • 1,509 评论 7.4/10 位置
  • 2,121 评论 7.4/10 房间
  • 1,850 评论 8.4/10 服务
  • 40 评论 7.1/10 上网
  • 967 评论 6.5/10 清洁度
  • 942 评论 8.5/10 早餐
  • 517 评论 4.7/10 性价比
  • 457 评论 9.3/10 氛围

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