蒂尔堡中心美居酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,156 评论

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Heuvel 37, 5038 CP 蒂尔堡, 荷兰

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酒店其他优惠

  • 设有游泳池和红外线桑拿房，让您尽情放松身心

  • 获得绿钥匙黄金级认证

  • 艾夫特琳合作伙伴酒店

  • 位于市中心

  • 设有几间家庭房

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酒店位置

蒂尔堡中心美居酒店

Heuvel 37
5038 CP 蒂尔堡
荷兰

GPS:51.557116, 5.090865

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
酒店附近
  • 停车

Bar Mercure Hotel

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我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,156 评论

TripAdvisor 评级  4.0/5  900 评论

Convenient but I hated check-in process

Tripadvisor 评级 3.0/5

colbuck 经 TripAdvisor 认证的评论

The hotel's location on Tilburg's main square is both nice and convenient, and our room's view of the square was definitely a plus. However, a few issues made our stay less enjoyable than we had anticipated. Firstly, the check-in process was more stressful than necessary. I received at least three emails requesting that I pre-checked in online and downloaded an app for the key. After completing the process, I was given a code to use at a self-service counter to obtain the key cards, too. I prefer physical key cards over a digital key since my phone's battery can easily run out while traveling, so downloading the app was useless. The room itself was nice, clean, and well-equipped. However, the mattress cover seemed too small for the mattress, and by morning, it had shifted halfway off, leaving me sleeping directly on the mattress topper. While the window could be opened and almost no noise came from the busy square when closed, the soundproofing of the room was not very effective. We could hear noises from adjacent rooms and doors slamming at all hours of the night. Additionally, there is a stand next to the entrance door with umbrellas available for borrowing at 2 euros each. While the umbrellas are sturdy, I find it petty to charge a non refundable deposit for them in a place as rainy as Tilburg.

Dear, Thank you for sharing your detailed feedback. We’re glad you appreciated our convenient location, the view of the main square, and the cleanliness and amenities of your room. We apologize for the issues you experienced during check-in. Please note that we do offer physical key cards as well as the digital option, and this is clearly explained at the kiosk. Guests are welcome to use either option. We’re very sorry about the mattress cover shifting. Could you let us know which room you stayed in? This will help us address the issue more effectively. Regarding noise from adjacent rooms, our reception is available 24/7, so please don’t hesitate to inform us during your stay – we are always happy to find a suitable solution immediately. Concerning the umbrellas, these are provided by an external company and unfortunately we have no control over their pricing. We truly appreciate your comments and hope to have the opportunity to welcome you back for a more seamless and comfortable experience. Kind regards, Ganna El Khatib, Customer Service

客户意见评级 2.5/5

Jiayi Z. 家庭住宿 - 所有已确认评论

我分开定了两个订单，到达酒店生意工作人员称无法将两个订单合并，一开始还说我们需要换房。我表达拒绝换房才说可以不换房，但必须第二日再来check in，其实主要目的是交城市税，这个我能理解，但我不能理解为何不能合并订单，以至于我的房间第二天根本没人来打扫和补充用品，对于这点我是非常不满意的。。。不过其他方面还算过得去，也就算了，勉强合格吧。

Great Visit

Tripadvisor 评级 5.0/5

Saeed M 家庭住宿 - 经 TripAdvisor 认证的评论

The service at this hotel has been fantastic. After booking the hotel we contacted them for advice about our trip. They couldn’t have done more to assist us. We purchased theme park tickets through them. They helped with planning transport and they upgraded our room booking. From check in to check out we had a great time. Breakfast was good with a great selection

Dear Saeed, We thank you for this positive feedback. We're delighted you chose Mercure Hotel Tilburg Centrum for your stay. We highly appreciate your lovely words on our staff. I am sure that this feedback will serve as an encouragement as we all strive to continuously improve the quality of our services. We hope to see you for another enjoyable stay, Kind regards, Özge Tunc Customer Service

Amazing centrally located hotel, very welcoming.

Tripadvisor 评级 5.0/5

Steve S Friends getaway - 经 TripAdvisor 认证的评论

From the beginning to the end very welcoming. We arrived three hours before official time of arrival.... The lady on the desk Rosa greeted us and was extremely welcoming and gave us a good overview of the hotel. The hotel was centrally located for the event that we were attending. The room was comfortable and inviting with soft drinks and water included. There was a good coffee machine, water and tea facilities downstairs for anyone as well as available in your room. I enjoyed the swimming pool and sauna. The breakfast was amazing with freshly squeezed orange juice to greet you with a huge selection of hot and cold foods, everything you would need for breakfast. Thought the cava to mix with orange juice was a nice touch.

Dear Steve, Thank you very much for your wonderful review and kind words! We are delighted that your experience at Mercure Hotel Tilburg Centrum exceeded your expectations. Your warm reception by our team member Rose sets the perfect tone for what we aim to deliver. The comfort of your accommodation, enhanced by complimentary refreshments, reflects our dedication to hospitality. The wellness facilities provided relaxation opportunities, while the morning feast featuring freshly pressed citrus juice and sparkling wine demonstrates our commitment to starting each day memorably. The strategic position of our establishment in the heart of Tilburg proved beneficial for your event attendance, and we trust this convenience added value to your stay. We look forward to welcoming you again soon. Best wishes, Özge Tunc, Customer Service

Bit expensive ?

Tripadvisor 评级 4.0/5

354huguess 经 TripAdvisor 认证的评论

This is the only 4 star hotel located in the middle of the town and that's the reason, of from side, a to high price for a Mercure. For the rest no complain everything was fine.

Dear Hugues, Thank you very much for sharing your feedback. As the only 4-star hotel located right in the heart of the city, our prime location offers unique added value. The central position and high level of service are factors that influence our pricing. We are committed to providing a good price-quality balance and always strive to offer our guests the best value for their stay. Since demand can fluctuate due to seasons, events, and availability, we do not offer fixed pricing. This flexibility allows us to provide each guest with the most suitable offer possible. We’re glad to hear that overall you had a pleasant stay and we hope to welcome you again in the future to experience what makes our hotel so special. Kind regards, Ganna El Khatib, Customer Service

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其他网络用户评价我们的酒店

  • 875 评论 8.9/10 位置
  • 1,106 评论 6.4/10 房间
  • 882 评论 8.1/10 服务
  • 15 评论 7.7/10 上网
  • 592 评论 8.2/10 早餐
  • 556 评论 5.1/10 舒适度
  • 420 评论 6.4/10 清洁度
  • 207 评论 2.4/10 性价比

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