鹿特丹布莱恩公园诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,580 评论

保证最优惠房价
鹿特丹布莱恩公园诺富特酒店 - Image 1
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K.P.Van Der Mandelelaan 150, 3062 MB 鹿特丹, 荷兰

描述

酒店其他优惠

  • 酒店拥有 210 间客房，均在 2023 年进行了翻修。

  • 驾车或乘坐公共交通工具即可轻松抵达。乘坐地铁仅需 10 分钟即可抵达市中心。

  • 2 名 16 岁及以下儿童可享受免费住宿和早餐* 以及低价停车。

  • 靠近鹿特丹 AHOY、海事博物馆、Plaswijckpark 游乐场和 Diergaarde Blijdorp 动物园

  • 请注意，我们是一家无现金酒店。我们不接受任何现金支付。

我们的客房

酒店位置

鹿特丹布莱恩公园诺富特酒店

K.P.Van Der Mandelelaan 150
3062 MB 鹿特丹
荷兰

GPS:51.915489, 4.52958

电话
传真 +31 10 253 2571

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Restaurant The Bridge

我们将随时满足您的任何用餐要求，可随时享用简单、可口、健康且营养均衡的美食。您可以到餐厅、阳光明媚的露台甚至您的客房内稍作休息。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,580 评论

TripAdvisor 评级  4.0/5  1,394 评论

房间很大

客户意见评级 5.0/5

Bg4aoo 情侣住宿 - 所有已确认评论

酒店地段不错，房间整洁并且面积很大，停车费也很便宜，唯一的缺点就i是房间没有冰箱

Dear guest, Thank you very much for your kind words! We are glad that you were satisfied with our spacious room and the convenient location of the hotel. However, we noticed that you mentioned that there was no refrigerator in the room. We understand that this may have caused you inconvenience and we apologize for it. Please understand that although our standard rooms do not have refrigerators, our executive rooms do have a refrigerated minibar. We hope to provide you with more considerate services in the future. Finally, we are also glad that you appreciate our parking fee discount and the cleanliness of the room. Next time you visit, we hope you can also enjoy Kralingse Bos Park or other attractions in the city, which are just a few steps away from the hotel. With warm regards, Oguz | Novotel Rotterdam Brainpark

To be avoided

Tripadvisor 评级 1.0/5

K9500JNarnaudl 商务住宿 - 经 TripAdvisor 认证的评论

The entire staff of this hotel needs a training in hospitality. As a guest you always have the feeling that you are bothering them. The breakfast was super stressful, not what you want to start your day. The lady checking your room number even does not answer to your “Good morning” as she is more busy to shout across the room to chase the customers who she thinks have not paid for the breakfast. To be served at the bar, even if the staff clearly sees you, you have to interrupt them in their 15min discussion and you clearly feel that you are not welcomed. The room was furnished with Ibis furniture, not the Novotel standard and, on top of big stains on all of them, there is no desk - not ideal when you stay for business. Lastly, as a Platinum customer, that was the first time that I was not proposed an upgrade, early check-in or late check out - despite them having clearly availability of “executive rooms”. I forgot to mention the cleaning lady, who, despite the do not disturb sign, tries to enter your room 1 hour before check-out time. Awful experience. Never again for me.

Dear Arnaud, Thank you for taking the time to share your feedback. We are deeply concerned to read about the challenges you faced during your stay. Our goal is to provide a warm and welcoming environment, and it is apparent that we fell short in delivering this experience to you. Regarding the interaction with our staff, we are sorry to hear that you felt your presence was not properly acknowledged, particularly during breakfast and at the bar. We take pride in our service standards and what you describe is not reflective of our usual guest experience. Additionally, we would like to extend our apologies for the inconvenience you experienced with the room furnishings and the absence of a desk in your room. Our Longstay and Executive rooms typically feature a work-friendly environment, and we regret any oversight in this area. Your feedback as a Platinum guest is invaluable, and we are truly sorry that we did not meet your expectations for loyalty recognition including an upgrade or flexible check-in and check-out options. We appreciate your loyalty and it is disappointing to learn that we did not convey this during your visit. Furthermore, the disturbance from our housekeeping team, especially when the 'Do Not Disturb' sign was displayed, is a matter we take seriously. Please accept our sincerest apologies. We will review your comments thoroughly with our team to enhance our service and ensure that our guests feel valued and supported throughout their stay. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Ryan Lala, Front Office Manager

If you need a desk book somewhere else

Tripadvisor 评级 2.0/5

Usually C 经 TripAdvisor 认证的评论

This is a business hotel in a so called brain park next to a university. There is no desk to work on in a standard or superior room. To get a desk you need an "executive" room. This is totally riduclous for a business hotel. If I had known I would never have booked it. So I am telling you so you don't make the same mistake as me. Cheaper hotels have desks --> avoid this Novotel if you need to work in the evenings.

Dear Professor, Thank you for taking the time to share your feedback. We are sorry to hear about your dissatisfaction regarding the work amenities in our standard rooms. The table in the standard room is not ideal to work on for prolonged time. Our executive and long stay rooms only offer a full desk for those who require a dedicated workspace. We understand how important a comfortable and functional working area is for our business travelers. Your public feedback helps to inform guests who may not be aware or do not have access to more detailed information. Furthermore, we strive to offer competitive rates and amenities that cater to the needs of all our guests, whether they are staying for business or leisure. We regret that this aspect of your stay did not meet your expectations. Your personal email was well received and do not hesitate to contact us if we can offer assistance. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Ryan Lala, Front Office Manager

Strongly recommended

Tripadvisor 评级 5.0/5

Noides76 家庭住宿 - 经 TripAdvisor 认证的评论

This was a very pleasant experience. The room was big and with comfortable beds, good amenities. Friendly staff everywhere. The breakfast was top notch, awesome variety and quantity of everything. I strongly recommend staying in this hotel!

Dear Guest, Thank you for this great review. We are truly delighted that your stay at Novotel Rotterdam Brainpark was marked by comfort and satisfaction. We are pleased that the spaciousness of our rooms, the comfort of our beds, and the range of amenities provided contributed positively to your experience. It is wonderful to hear that our staff's friendliness made a lasting impression and that the variety and quality of our breakfast buffet met your expectations. Your commendations are highly appreciated and serve as a testament to our dedication to service excellence. We look forward to welcoming you back soon. Kind regards, Ryan Lala, Front Office Manager

客户意见评级 2.5/5

匿名 家庭住宿 - 所有已确认评论

早餐擁擠.房內無冰箱

亲爱的宾客您好！感谢您选择我们酒店并留下反馈！ 我們很遺憾得知您對於早餐體驗的不便，我們會繼續努力提高服務水平，以期達到您的期望。 關於房間冰箱的問題，值得一提的是，我們的行政客房配有小冰箱，您在下次預訂時可以選擇此類型的房間，以便享有更多便利。 我們感謝您對我們可持續發展舉措給予的評分，我們會持續致力於環保實踐。 我们诚挚期盼您再次光临！祝您生活愉快！ Ryan Lala, Front Office Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 820 评论 7.8/10 位置
  • 1,860 评论 7.3/10 房间
  • 1,140 评论 8.1/10 服务
  • 20 评论 8.3/10 上网
  • 825 评论 8.2/10 早餐
  • 678 评论 7.7/10 清洁度
  • 38 评论 2.5/10 运动休闲
  • 25 评论 1.9/10 游泳池

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