鹿特丹布莱恩公园诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,505 评论

保证最优惠房价
鹿特丹布莱恩公园诺富特酒店 - Image 1
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K.P.Van Der Mandelelaan 150, 3062 MB 鹿特丹, 荷兰

描述

酒店其他优惠

  • 酒店拥有 210 间客房，均在 2023 年进行了翻修。

  • 驾车或乘坐公共交通工具即可轻松抵达。乘坐地铁仅需 10 分钟即可抵达市中心。

  • 2 名 16 岁及以下儿童可享受免费住宿和早餐* 以及低价停车。

  • 靠近鹿特丹 AHOY、海事博物馆、Plaswijckpark 游乐场和 Diergaarde Blijdorp 动物园

  • 请注意，我们是一家无现金酒店。我们不接受任何现金支付。

我们的客房

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客房 1

酒店位置

鹿特丹布莱恩公园诺富特酒店

K.P.Van Der Mandelelaan 150
3062 MB 鹿特丹
荷兰

GPS:51.915489, 4.52958

电话
传真 +31 10 253 2571

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Restaurant The Bridge

我们将随时满足您的任何用餐要求，可随时享用简单、可口、健康且营养均衡的美食。您可以到餐厅、阳光明媚的露台甚至您的客房内稍作休息。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,505 评论

TripAdvisor 评级  4.0/5  1,396 评论

Poor selection of evening meal

Tripadvisor 评级 3.0/5

Craig W 商务住宿 - 经 TripAdvisor 认证的评论

Dear Craig, Thank you for taking the time to share your review. We are pleased that you found the room to your liking, with its comfortable furnishings and amenities designed to make your stay enjoyable. Our accommodations are thoughtfully equipped to provide both relaxation and functionality. We also acknowledge your concern regarding the desk space in the room, and we appreciate you bringing this to our attention. We strive to provide a complete work environment for all our guests and provide rooms with a desk in our executive and long-stay rooms. However, we regret to hear that our evening meal selection did not meet your expectations, and that you encountered delays with our room service. We understand how important timely and satisfying dining experiences are for our guests, and we apologize for any inconvenience this may have caused. Additionally, we are sorry to learn that the communication with our staff was not as attentive as we aim for it to be. Finally, it is great to hear that our breakfast was to your satisfaction. Our extensive breakfast buffet is crafted to offer a wide variety of choices to start the day right. We all hope that we will have the chance to welcome you back on another occasion. Kindest regards, Ryan Lala, Front Office Manager

房间很大

客户意见评级 5.0/5

Bg4aoo 情侣住宿 - 所有已确认评论

Dear guest, Thank you very much for your kind words! We are glad that you were satisfied with our spacious room and the convenient location of the hotel. However, we noticed that you mentioned that there was no refrigerator in the room. We understand that this may have caused you inconvenience and we apologize for it. Please understand that although our standard rooms do not have refrigerators, our executive rooms do have a refrigerated minibar. We hope to provide you with more considerate services in the future. Finally, we are also glad that you appreciate our parking fee discount and the cleanliness of the room. Next time you visit, we hope you can also enjoy Kralingse Bos Park or other attractions in the city, which are just a few steps away from the hotel. With warm regards, Oguz | Novotel Rotterdam Brainpark

To be avoided

Tripadvisor 评级 1.0/5

K9500JNarnaudl 商务住宿 - 经 TripAdvisor 认证的评论

Dear Arnaud, Thank you for taking the time to share your feedback. We are deeply concerned to read about the challenges you faced during your stay. Our goal is to provide a warm and welcoming environment, and it is apparent that we fell short in delivering this experience to you. Regarding the interaction with our staff, we are sorry to hear that you felt your presence was not properly acknowledged, particularly during breakfast and at the bar. We take pride in our service standards and what you describe is not reflective of our usual guest experience. Additionally, we would like to extend our apologies for the inconvenience you experienced with the room furnishings and the absence of a desk in your room. Our Longstay and Executive rooms typically feature a work-friendly environment, and we regret any oversight in this area. Your feedback as a Platinum guest is invaluable, and we are truly sorry that we did not meet your expectations for loyalty recognition including an upgrade or flexible check-in and check-out options. We appreciate your loyalty and it is disappointing to learn that we did not convey this during your visit. Furthermore, the disturbance from our housekeeping team, especially when the 'Do Not Disturb' sign was displayed, is a matter we take seriously. Please accept our sincerest apologies. We will review your comments thoroughly with our team to enhance our service and ensure that our guests feel valued and supported throughout their stay. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Ryan Lala, Front Office Manager

If you need a desk book somewhere else

Tripadvisor 评级 2.0/5

Usually C 经 TripAdvisor 认证的评论

Dear Professor, Thank you for taking the time to share your feedback. We are sorry to hear about your dissatisfaction regarding the work amenities in our standard rooms. The table in the standard room is not ideal to work on for prolonged time. Our executive and long stay rooms only offer a full desk for those who require a dedicated workspace. We understand how important a comfortable and functional working area is for our business travelers. Your public feedback helps to inform guests who may not be aware or do not have access to more detailed information. Furthermore, we strive to offer competitive rates and amenities that cater to the needs of all our guests, whether they are staying for business or leisure. We regret that this aspect of your stay did not meet your expectations. Your personal email was well received and do not hesitate to contact us if we can offer assistance. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Ryan Lala, Front Office Manager

Strongly recommended

Tripadvisor 评级 5.0/5

Noides76 家庭住宿 - 经 TripAdvisor 认证的评论

Dear Guest, Thank you for this great review. We are truly delighted that your stay at Novotel Rotterdam Brainpark was marked by comfort and satisfaction. We are pleased that the spaciousness of our rooms, the comfort of our beds, and the range of amenities provided contributed positively to your experience. It is wonderful to hear that our staff's friendliness made a lasting impression and that the variety and quality of our breakfast buffet met your expectations. Your commendations are highly appreciated and serve as a testament to our dedication to service excellence. We look forward to welcoming you back soon. Kind regards, Ryan Lala, Front Office Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 861 评论 8/10 位置
  • 1,857 评论 7.3/10 房间
  • 1,138 评论 8.2/10 服务
  • 20 评论 7.9/10 上网
  • 854 评论 8.3/10 早餐
  • 706 评论 7.7/10 清洁度
  • 343 评论 8.7/10 氛围
  • 31 评论 2.9/10 运动休闲

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