诺富特安特卫普酒店 4 星

客户意见评级 (ALL 评级) 3.9/5 376 评论

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Luithagen Haven 6, 2030 安特卫普, 比利时

描述

酒店其他优惠

  • 露台和室外游泳池位于广阔而美丽的花园中。

  • 优质的休闲设施：室外游泳池、乒乓球台、儿童角和健身器材。

  • 酒店设有私人停车场（额外收费）。

  • 位于低排放区之外，靠近主干道和公交站点。

  • 4 间会议室，最多可容纳 100 人。

我们的客房

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酒店位置

诺富特安特卫普酒店

Luithagen Haven 6
2030 安特卫普
比利时

GPS:51.267251, 4.400705

电话
传真 +32 3 541 70 93

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

FOODSQUARE BAR AND BRASSERIE

酒吧餐饮美食广场远离现代生活的喧闹，是聚会或放松的理想场所。菜单上的时令菜肴、全球经典菜肴和本店特色菜肴如同安特卫普这座城市本身一样丰富多样、创意无穷。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.9/5  376 评论

TripAdvisor 评级  3.5/5  744 评论

Shocking

Tripadvisor 评级 1.0/5

leon b 经 TripAdvisor 认证的评论

The people who work here are so rude , they have a really bad attitude and the service for food is shocking , if I wasn’t here for work I wouldn’t of stayed here at all I don’t know how it’s a 4 star

Dear Leon, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of the standards we strive to maintain. Our team receives comprehensive training to deliver professional service, and we regret if this was not reflected during your stay. While we maintain 24-hour reception availability to address any immediate concerns, we acknowledge we missed opportunities to improve your experience. Your feedback will be reviewed with our staff to prevent recurrence. We hope to be able welcome you back on a future visit. Kind regards, Marc Martens, General Manager

Far from the city and transit - you need a car to stay here

Tripadvisor 评级 3.0/5

Sam837250 经 TripAdvisor 认证的评论

The hotel is far from the city. You need a car to get around. If you take the bus, the closest bus stop is almost 2 km (over a mile) away, and the buses are not scheduled regularly. As other reviewers note, the hotel can face an upgrade. It is not modern. I can understand that Novotel may not want to invest further, because of the location. Better to open in a new location in the city. One benefit is that the parking is free. I only found out after I checked in. I sent an email earlier to ask about parking, but they did not reply. The breakfast was better than I expected. The hotel staff was friendly, especially the person who managed the breakfast, dining room and bar. He was very helpful.

Dear Sam, Thank you for taking the time to provide your feedback. We're pleased you appreciated our complimentary parking and found our breakfast offerings exceeded your expectations. Our team takes pride in providing diverse options, including gluten-free alternatives upon request, to ensure a satisfying start to the day. We sincerely regret some aspects of your stay fell short of expectations. While our location near Antwerp's port offers green spaces and convenient highway access, we understand the distance from the city center can pose challenges. Our team is always available to provide transport suggestions, including tram connections 20 minutes from the city center, and we appreciate your feedback regarding communication responsiveness which we'll address through additional staff training. Finally, we're heartened our breakfast team's warm service stood out during your visit. Their dedication to creating welcoming moments reflects our commitment to guest satisfaction, and we'll gladly share your compliments with them. We hope to welcome you on another occasion. Best wishes, Marc Martens, General Manager

Very Bad Experience worst hotel in Town

Tripadvisor 评级 1.0/5

N I 经 TripAdvisor 认证的评论

I stayed in this hotel with my family for a night thought would be the good option 4* hotel in Antwerp. But when i reached in hotel room it's doesn't look like 4* hotel from no where very old fashioned and nasty room alot things was broken door need to be paint entrance light doesn't work bed sheet was old and stained on them. Bed Mattress and baby bed matters was worst in there last moment bed was sounds alot shower gel was empty carpet was stinking like dead animal. Our stay was trauma staff was cooperative try best to calm us down but they know there product so can't lie with us but not there fault. Management need to take serious action and make some decisions to start renovation in hotel. Spoke to GM wasn't cooperative at all was offended don't like that attitude being general manager he's should learn customer service from reception staff atleast more training need. Being Hotel Manager knows things better how you behave won't suggest this property to any tourist at all if they want toxic free stay...!!

Dear Guest, Thank you for sharing your feedback regarding your recent visit to Novotel Antwerpen. We are sorry that your stay did not fully meet your expectations. We take your remarks about the state and upkeep of your room, comfort of the beds and general appearance seriously. Your description of the room condition and the inconvenience with the facilities, as well as discomfort due to the room odor, is disappointing to read and does not reflect the level of service we aim to provide. Our team at reception is available 24 hours a day and ready to help address any concerns immediately, and we wish we could have improved your experience during your visit. Kindest regards, Marc Martens, General Manager

Cozy bed, fantastic staff!

Tripadvisor 评级 4.0/5

Sammypla Solo travel - 经 TripAdvisor 认证的评论

Stayed here just for one night. What impressed me was that the night receptionist was VERY friendly. He understood the fact that the receptionist is the ambassador of thr hotel! He let feel you home as soon as you enter the hotel. Also the other staff in the morning, receptionist and breakfast staff were really warm and friendly! Novotel her in Antwerpen Noord, near the industrial harbour is not really the "wow" factor hotel, but the rooms were comfy, so I had a good sleep. Amenities in the room are limited, but I guess you can request at the lobby if you are in need of anything. I needed needle and thread to sew something, and got it with a smile at the reception. Breakfast was nice set up, enough delicious choices! And in summer time you can take a dive in their open air swimming pool.

Dear Sammy, Thank you for taking the time to review your stay. We are delighted that you enjoyed the comfort of our beds, the warmth of our staff, and the delightful breakfast offerings. Our team strives to provide a welcoming atmosphere, and it is great to hear that our receptionist made you feel at home upon your arrival. We are also thrilled that you appreciated the open-air swimming pool during the summer months, a refreshing addition to our amenities. We look forward to welcoming you back. Best regards, Marc Martens, General Manager

No restaurant or bar on a Sunday

Tripadvisor 评级 2.0/5

Sparklejellybean 经 TripAdvisor 认证的评论

We have stayed in many Novotels before and have found that standards in each hotel are not similar.This Novotel is on an industrial park and without a car your are isolated.The rooms are ok however, the cleaning needs to be more thorough.Toothpaste marks all over the wall by the sink in both rooms.Mirrors on the bathroom doors dirty.No proper mattress protector just a sheet that did not fully cover the mattress then another sheet that didn’t fit well placed loosely on top.In addition,having the cleaner knock on the door at 8am is a first!No restaurant or bar on a Sunday is also a first for us.We we’re shocked and surprised as it is so inhospitable . Only positives are the pool and the staff are friendly.However, it was shocking to note that only member of staff was on duty in the whole hotel.She was very helpful but this Novotel is definitely cutting corners.

Dear Guest, Thank you for your feedback. We are glad that you found your room satisfactory and we aim to provide a comfortable experience for our guests. However, we are sorry that your stay did not fully meet your expectations. While our restaurant and bar services are indeed limited on Sundays, snacks are available 24 hours for our guests' convenience. Regarding the location, we are situated near the harbour and offer a unique garden terrace with an outdoor swimming pool, providing a tranquil escape despite our proximity to the industrial park. We understand that without a car, transportation can be challenging, but we are just a short drive from the Antwerp city centre with a tram stop nearby for easier access. Moreover, we acknowledge the importance of cleanliness and apologise for any oversight. Our housekeeping team is dedicated to maintaining high standards, and we welcome guests to inform us of any deficiencies so we can address them promptly. Concerning the timing of our cleaning services, we strive to ensure that they are conducted at convenient times for our guests and regret any disturbance caused. Nonetheless, we are glad to hear that the pool was a highlight of your stay. Our outdoor swimming pool is a cherished feature among guests, open during the summer for everyone's enjoyment. We are committed to providing a welcoming and accommodating service, and we are immensely thankful for your kind words about our team. We certainly hope that we can welcome you back again. Best regards, Marc Martens, General Manager

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其他网络用户评价我们的酒店

  • 246 评论 7.5/10 位置
  • 615 评论 5.6/10 房间
  • 438 评论 7.3/10 服务
  • 21 评论 5.1/10 上网
  • 276 评论 4.8/10 清洁度
  • 226 评论 6.1/10 早餐
  • 157 评论 5/10 食物
  • 127 评论 4.5/10 氛围

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