诺富特安特卫普酒店 3 星

客户意见评级 (ALL 评级) 3.9/5 511 评论

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Luithagen Haven 6, 2030 安特卫普, 比利时

描述

酒店其他优惠

  • 客房、大堂、酒吧和会议室刚刚翻修一新

  • 毗邻 LEZ 区，驱车几分钟即可搭乘公共交通工具

  • 供应美式自助早餐，设有酒吧餐饮美食广场、会议室

  • 提供免费无线网络、免费停车、免费室外游泳池和免费健身

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酒店位置

诺富特安特卫普酒店

Luithagen Haven 6
2030 安特卫普
比利时

GPS:51.267251, 4.400705

电话
传真 +32 3 541 70 93

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

FOODSQUARE BAR AND BRASSERIE

酒吧餐饮美食广场远离现代生活的喧闹，是聚会或放松的理想场所。菜单上的时令菜肴、全球经典菜肴和本店特色菜肴如同安特卫普这座城市本身一样丰富多样、创意无穷。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.9/5  511 评论

TripAdvisor 评级  3.5/5  732 评论

No restaurant or bar on a Sunday

Tripadvisor 评级 2.0/5

Sparklejellybean 经 TripAdvisor 认证的评论

We have stayed in many Novotels before and have found that standards in each hotel are not similar.This Novotel is on an industrial park and without a car your are isolated.The rooms are ok however, the cleaning needs to be more thorough.Toothpaste marks all over the wall by the sink in both rooms.Mirrors on the bathroom doors dirty.No proper mattress protector just a sheet that did not fully cover the mattress then another sheet that didn’t fit well placed loosely on top.In addition,having the cleaner knock on the door at 8am is a first!No restaurant or bar on a Sunday is also a first for us.We we’re shocked and surprised as it is so inhospitable . Only positives are the pool and the staff are friendly.However, it was shocking to note that only member of staff was on duty in the whole hotel.She was very helpful but this Novotel is definitely cutting corners.

Dear Guest, Thank you for your feedback. We are glad that you found your room satisfactory and we aim to provide a comfortable experience for our guests. However, we are sorry that your stay did not fully meet your expectations. While our restaurant and bar services are indeed limited on Sundays, snacks are available 24 hours for our guests' convenience. Regarding the location, we are situated near the harbour and offer a unique garden terrace with an outdoor swimming pool, providing a tranquil escape despite our proximity to the industrial park. We understand that without a car, transportation can be challenging, but we are just a short drive from the Antwerp city centre with a tram stop nearby for easier access. Moreover, we acknowledge the importance of cleanliness and apologise for any oversight. Our housekeeping team is dedicated to maintaining high standards, and we welcome guests to inform us of any deficiencies so we can address them promptly. Concerning the timing of our cleaning services, we strive to ensure that they are conducted at convenient times for our guests and regret any disturbance caused. Nonetheless, we are glad to hear that the pool was a highlight of your stay. Our outdoor swimming pool is a cherished feature among guests, open during the summer for everyone's enjoyment. We are committed to providing a welcoming and accommodating service, and we are immensely thankful for your kind words about our team. We certainly hope that we can welcome you back again. Best regards, Marc Martens, General Manager

Room is fine but location awful

Tripadvisor 评级 2.0/5

Compass43913813365 商务住宿 - 经 TripAdvisor 认证的评论

The staff were kind and helpful and the room clean and comfortable. But the location only works if you have a car. Surroundings are grim and getting there from central Antwerp was pure hell. The error was made by my travel agent so I do not fault Novotel. Only upside was nearby Hechi restaurant the only eatery within many kilometers which offers a fixed price buffet that is very good if you are very hungry.

Dear Guest, Thank you for your review. We're delighted to hear that you found the room clean and comfortable and our staff kind and helpful. Our team takes pride in providing excellent service and it's heartening to know this was evident during your stay. We understand that our location posed a challenge for you without a car, and we appreciate your feedback on this matter. It's important to us to ensure all our guests have a pleasant experience, and we're glad you enjoyed the convenience of the nearby Hechi restaurant. For future visits, please note we are just a short drive from Antwerp city centre and have a tram stop nearby, offering a 20-minute journey to the city. We hope to welcome you back on another stay. Best wishes, Marc Martens, General Manager

Tired Hotel

Tripadvisor 评级 2.0/5

Matt D 家庭住宿 - 经 TripAdvisor 认证的评论

Out of the city a fair way. Old and tired and in need of a renovation. Booked for 2 adults and 2 teenagers and room was way too small and one of the teens had to sleep on the floor as fold out bed was a single. Staff were good and parking was free. Restaurant wouldn’t give me a proper knife and fork to take back to my room as I might steal it…..

Dear Matt, We thank you for taking the time to send us your feedback. We're glad to hear that you found our staff accommodating and that the complimentary parking was a plus for your stay. It's unfortunate to hear that the room size did not meet your expectations, especially with teenagers in tow. Our rooms are designed to accommodate families comfortably, with sofabeds intended primarily for younger children. However, we understand that comfort is paramount, and we regret any inconvenience caused. Regarding the restaurant utensils, our policy aims to ensure all our guests have access to our facilities, and we apologize if this caused any frustration. Our team is always on hand to assist with dining needs within the restaurant. The whole team hope to have the pleasure of seeing you again. Best wishes for the New Year! Marc Martens, General Manager

停車免費，交通便利

客户意见评级 3.0/5

Jerry 情侣住宿 - 所有已确认评论

整體還行，但是居然網路大部分時間都不能使用，我無法相信NOVOTEL這種等級的飯店居然會有網路問題

尊敬的客人，感謝您撥冗撰寫評論。 我們很高興聽到您對我們免費停車和便利的交通給予正面評價，這證明了我們在為客人提供方便的同時，也確保了他們的舒適體驗。 對於您提到的網路問題，我們感到非常遺憾。我們有專業的團隊一直致力於保障酒店網絡的穩定性，並且我們也提供了技術支援服務，以幫助客人解決任何連接問題。此外，對於您對早餐的失望，我們也感到非常抱歉。我們自豪於提供多樣化的早餐選擇，並始終致力於維持高品質的食物和服務標準。 我們期待您的再次光臨，以便為您提供更加滿意的體驗。祝您萬事如意。 Marc Martens, General Manager

Terrible beyond limit

Tripadvisor 评级 1.0/5

Olumide J 经 TripAdvisor 认证的评论

Extremely poor service right from coming inside the reception. Never been to hotel where receptionist will look at you because we are black family she decided to give nasty attitude towards my family. No communication or whatsoever regarding the hotel or how operate the electricity in the hotel. What a racist hotel and nasty behaviour from the receptionist.

Dear Olumide, We appreciate feedback from our guests, however, we absolutely cannot accept your comment. We must respectfully disagree with the characterization of our team as racist. We take great pride in our efforts to ensure a welcoming environment for all guests. In the case of your reservation, there was a discrepancy in the number of expected guests upon your arrival. Our dedicated reception team member made every effort to accommodate you without imposing additional charges, even though this went against our safety protocols. We believe that the actions taken reflect our commitment to providing excellent service to every guest. We kindly request you reconsider your comment, as such serious accusations can have legal implications. Regards, Marc Martens, General Manager

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其他网络用户评价我们的酒店

  • 289 评论 7.5/10 位置
  • 760 评论 5.2/10 房间
  • 515 评论 7.6/10 服务
  • 20 评论 5/10 上网
  • 385 评论 5/10 舒适度
  • 324 评论 4.4/10 清洁度
  • 286 评论 6.6/10 早餐
  • 199 评论 4.5/10 食物

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