Mercure Hotel Severinshof Koeln City bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 3.378 ulasan

Mercure Hotel Severinshof Koeln City - Image 1
Mercure Hotel Severinshof Koeln City - Image 2
Mercure Hotel Severinshof Koeln City - Image 3
Mercure Hotel Severinshof Koeln City - Image 4

Deskripsi

Keistimewaan hotel

  • Hotel bintang 4 dengan halaman lengang di tengah Südstadt

  • Hotel Mercure di Cologne di Severinstrasse

  • Staf yang sopan dan ramah

  • Sarapan prasmanan berlimpah dengan hidangan dingin dan panas

  • Hotel Mercure di Cologne dengan opsi transportasi umum yang sangat memadai

Akomodasi kami

Lokasi hotel

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Jerman

GPS:50.929514, 6.957017

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok

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Peringkat ALL  4.5/5  3.378 ulasan

Peringkat TripAdvisor  4.0/5  1.591 ulasan

Nice hotel reasonably priced centrally located in an ideal location for exploring the old town

Catatan Tripadvisor 4.0/5

patncolin Ulasan TripAdvisor tersertifikasi

Nice hotel centrally located in an ideal location for exploring the old town. The rooms were fairly standard in nature but well equipped and the staff we had interaction with were all very friendly. The breakfast here were very good too The hotel had parking too which was not too bad , but bee aware if you are driving that Cologne has a clean air zone that requires a badge to be displayed on your vehicle . The process for which is not simple

Central location - good quality hotel

Catatan Tripadvisor 4.0/5

CathYorkshire Ulasan TripAdvisor tersertifikasi

Good location with easy public transport access to and from the airport ( tram stop is literally adjacent to the hotel ) and it is a relatively short walk into the centre of the city. Comfortable rooms and decent buffet breakfast or there are plenty of cafes locally if you prefer to eat out.

Dear Guest, Thank you for your positive feedback! We're delighted to hear that you enjoyed our central location with convenient public transport connections and a short walk to the city center. It’s great to know you found the rooms comfortable and appreciated the breakfast options. We hope to welcome you back for another enjoyable stay! Kind regards, your Mercure Team from Cologne

Decent hotel but awful front desk staff

Catatan Tripadvisor 2.0/5

starflyergold Ulasan TripAdvisor tersertifikasi

This was a rather peculiar stay at a mid level Mercure as Accor Diamond member. Check in I had booked two rooms for one night in my name (with my friend's name entered into the booking as requested on the website). When I arrived they could not find the booking. This never happened to me before. It turned out once the reservation number was dug out, that the Accor system had changed the name of the reservation to my friend's name. Very bizarre, it was clearly booked with my details, being logged into the Accor system. As I said to the front desk agent, nothing surprises me any longer with Accor IT which she wholeheartedly agreed with. So we are not alone battling the idiosyncratic Accor systems. She got it but not everyone in this hotel did, more about that later. The rooms booked were: a suite and a privilege room. They upgraded the second room to a suite too, which was very agreeable. Rooms The suites are all on the fifth floor which is only accessible via stairs from the fourth floor. Somewhat odd but this is a rather old building. The suites (identical) very spacious, with separate bedroom (with those stupid Germanic single duvets), living room with sofa and dining table, a talk area and a kitchen cupboard (mine was locked the other room's wasn't). It also featured a large enough bathroom with a shower only. I thought it was strange that the shower only had a shampoo dispenser but no shower gel. The mini bar was stocked with a solitary small bottle of water. The suites also come with a balcony. Location The hotel is easily located by car (24h = €29). A suburban train station is right next to it and the Cologne cathedral is a brisk 17 minute walk away. Breakfast Not included in the rate (a steep €28 for a Mercure) was decent. Germany does good breakfast usually. Checkout This is where it all fell apart. The front desk agent insisted that the reservation was in my friends' name so those points would not count for me. I tried repeated to explain (and showed him on the app the correct reservation) that he was wrong. He insisted that the name could not be changed (there was nothing to change as I had booked two rooms in my name and just noted my friend's name in the reservation). A manager was requested but refused to talk to me, remaining in the back office. So a lengthy back and forth ensued which was just beyond ridiculous. That Germanic insistence that it is the guest's fault (a premium guest at that) and not theirs does not sit well with me. Especially coming from a staff member who was still in nappies when I was already Platinum member with Accor, then the highest level. Eventually they relented (not without making a big spiel how they were doing me a favour) and a single bill in my name was issued (of course initially with my name being wrong). You could not make this up. A shame that a single ill trained staff member ruined the entire stay.

Dear Guest, Thank you for sharing your detailed feedback regarding your recent stay with us. We greatly value your loyalty as an Accor Diamond member and are genuinely sorry to hear about the challenges you faced during your stay. We are pleased to learn that you appreciated the room upgrade to suites and found the location convenient. It's also good to know that the breakfast met your expectations, though we understand your concerns regarding the price. However, we sincerely apologize for the issues encountered during check-in and, particularly, at check-out. We regret the confusion caused by the reservation system and the difficulties in resolving the matter regarding your loyalty points. Your frustration with the lack of communication from our management and the handling of the situation by the front desk is understandable and does not reflect the high standards of service we aim to provide. Rest assured, your feedback will be shared with our team to ensure better training and support for our staff in handling such situations more efficiently and courteously. We hope you’ll consider staying with us again in the future so we can provide you with the flawless service you deserve. Best regards, your Mercure Team from Cologne

Great hotel, spectacular breakfast

Catatan Tripadvisor 5.0/5

Marcine H Couples - Ulasan TripAdvisor tersertifikasi

Equidistance between both Koln park runs. Well maintained. Spacious. Fridge/tea making faciities in room. Breakfast had a wide range including plant based milks, yoghurt, cheese/ham. Close to some quaint, reasonably priced eateries.

Dear Marcine, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our well-maintained and spacious rooms, complete with the added conveniences like a fridge and tea-making facilities. It’s fantastic that our breakfast selection, including plant-based options, met your expectations—our team takes pride in offering a wide range of choices for all our guests. We’re also glad our central location worked out well for you, especially with the nearby eateries and easy access to both Köln park runs. We hope to welcome you back soon for another memorable stay! Kind regards, your Mercure Team from Cologne

Excellent place to stay in Cologne

Catatan Tripadvisor 5.0/5

gurkpeter Ulasan TripAdvisor tersertifikasi

This is a surprisingly good hotel. It is located conveniently 4 tram stops from both train stations. The young ladies at the reception and the (I guess) manager gentleman were all kind and professional. The gymn is a bit dated but spacious and the sauna is really a nice touch; just ask them to switch it on before you intend to go. Breakfast was quite nice with a few special touches, I would stay German standard (which is quite good). I recommend this place and would return next time I visit Cologne.

Dear Guest, Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay with us and found our location convenient. It's great to know that our reception team and manager made a positive impression with their kindness and professionalism. We appreciate your feedback on the gym and sauna and will certainly take your advice into consideration to improve our facilities. It’s wonderful to hear that you enjoyed the breakfast and found it up to German standards. Thank you for recommending us, and we look forward to welcoming you back on your next visit to Cologne! Best regards, your Team from Mercure Hotel Severinshof Köln City

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.395 ulasan 9.1/10 Lokasi
  • 1.893 ulasan 7.4/10 Kamar
  • 1.657 ulasan 8.4/10 Pelayanan
  • 37 ulasan 7/10 Internet
  • 1.128 ulasan 9.2/10 Sarapan
  • 814 ulasan 6.8/10 Kebersihan
  • 216 ulasan 5.9/10 Fasilitas

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