Mercure Hotel & Residenz Frankfurt Messe 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.2/5 491 görüş

En iyi fiyat
garantisi
Mercure Hotel & Residenz Frankfurt Messe - Image 1
Mercure Hotel & Residenz Frankfurt Messe - Image 2
Mercure Hotel & Residenz Frankfurt Messe - Image 3
Mercure Hotel & Residenz Frankfurt Messe - Image 4
Voltastr. 29, 60486 Frankfurt Am Main, Almanya

Açıklama

Otel ekstraları

  • Restoranımız ve geniş bahçe lounge'ımız sizi rahatlamaya davet ediyor

  • Messe Frankfurt'a en uygun konum ve en iyi ulaşım bağlantıları

  • Rahatlayın - Yiyecek İçecek ve Siz - Sıcak Konukseverlik Konseptimiz

  • Frankfurt'ta uzun konaklamalarınız için mini mutfaklı 88 daire

  • Otelde kolay park imkanı için 450 araçlık kapalı park alanları (ücretlidir)

Konaklama olanaklarımız

Otelin konumu

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 Frankfurt Am Main
Almanya

GPS:50.116781, 8.638955

Telefon
Faks +49 69 79261606

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

RELAX FOOD DRINKS AND YOU

Kozmopolit bir tasarıma sahip olan "twenty9" adlı restoranımızda, bölgeye özgü lezzetler ve uluslararası klasiklerin tadını çıkarın. Bağlantılı, bahçe içindeki dinlenme salonu, iş çıkışı yeşillikler içinde rahatlamak için idealdir.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  491 görüş

TripAdvisor Derecesi  3.5/5  868 görüş

İyi konum temiz oda

Avis müşterileri puanı 3.5/5

Anonim Aileler - ALL için doğrulanmış yorumlar

Oda mobilyalar biraz eski, balkon zemin için yer döşemesi olabilir. Lokasyon iyi, rezervasyon sisteminde sorun yaşadım. 2 oda olmasına rağmen 3 vardı. Orada düzelttiler

Dear Mr. A., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Frankfurt Messe. Thank you for your positive review, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Mathis Matlé General Manager

Fantastic

Tripadvisor puanı 5.0/5

938joycek TripAdvisor onaylı yorum

My daughter and grandson stayed here for Euros, lovely big room, brekkie was so good. However my grandson took a seizure at the Fanzone, the staff were amazing allowing us a late check out not charging and honestly taking care of us all. Thank you so much, your employers should be so proud.

Dear 938joycek, On behalf of my entire team as well as on a personal note, I would like to thank you for the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome your daughter, your grandson and perhaps you as our guest. Best regards, Mathis Matlé, General Manager

Slow service

Tripadvisor puanı 4.0/5

jean w TripAdvisor onaylı yorum

Last day at this hotel today, the rooms are clean and comfortable, the garden space is lovely, a bit of a walk to town but there are frequent trams, Downside is the bar/restaurant in the evening, not sure if short staffed but the few nights we spent in there were an absolute shambles, slow service, forgetting orders, tables cluttered. Now I know the Euros are on so surely they could have brought in more staff, although the staff who were on were so disorganized it was very poor, letting the hotel down

Dear 90JeanW, I sincerely apologize for the problems regarding the bar and restaurant service that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

Maret is a great staff

Tripadvisor puanı 5.0/5

Jing P TripAdvisor onaylı yorum

The front desk staff are extremely kind and helpful. In particular, Maret is very very kind. As a foreigner who comes to Frankfurt for a conference but does not have an adaptor for chargers, Maret lent his own charger to me several times. I really appreciate it. He is such a kind and hard-working staff.

Lieber jingp911, Ihr Feedback ist eine besondere Auszeichnung und ein Höhepunkt eines Tages, an dem wir Gastgeber sein dürfen. Über die Bestnote freuen wir uns sehr und werden das Lob für unseren Service und insbesondere für den Kollegen sehr gerne weiterleiten. Sie werden sich wie ich darüber sehr freuen. Schön, dass Sie sich bei uns rundum wohl gefühlt haben. Gemeinsam mit meinem Team freue ich mich auf Ihren nächsten Besuch, der hoffentlich nicht allzu lange auf sich warten lässt. Mit besten Grüßen, Mathis Matlé, General Manager

Disappointing Stay

Tripadvisor puanı 2.0/5

evelynmL6913GY TripAdvisor onaylı yorum

I recently stayed at the Mercure Hotel & Residenz Frankfurt Messe and was thoroughly disappointed with my experience. Upon arrival, I encountered a disorganized front desk with no queuing system and I was skipped even though I was waiting patiently. When I was finally attended to, the receptionist informed me that breakfast was not included and quoted 21 euros per day. I decided to eat breakfast elsewhere during my stay. Several issues arose during my stay. The housekeeping dial on the phone didn't work, and when I needed my coffee station replenished, I was sent back and forth between the reception and the restaurant. The staff were unhelpful, particularly one receptionist who was reluctant to assist me and directed me to the restaurant repeatedly. Given that the IMEX tradeshow was in town, I was shocked by the poor level of service. When checking out, I faced further frustration with the billing process and felt disrespected when the card terminal was taken away from me before I had finished. As a loyalty program member and frequent traveler, I have never been treated so poorly. I will avoid Mercure hotels in the future unless necessary. Disappointing is an understatement.

Dear evelynmL6913GY, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

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Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Frankfurt Am Main şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.