Novotel Frankfurt City 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 1.368 görüş

En iyi fiyat
garantisi
Novotel Frankfurt City - Image 1
Novotel Frankfurt City - Image 2
Novotel Frankfurt City - Image 3
Novotel Frankfurt City - Image 4
Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Almanya

Açıklama

Otel ekstraları

  • Frankfurt ticaret fuarı ve ana tren istasyonu için ideal bir konum

  • Novotel Live'N'Dream yatak, 55" TV ve WiFi bulunan geniş odalar

  • NOVO² salon, bar ve restoran: Oturma odası atmosferinde iletişim ve dinlenme

  • Aile dostu: Çocuk Köşesi, aile odası ve çok daha fazlası

  • 250 kişi kapasiteli toplantı odaları

Konaklama olanaklarımız

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Otelin konumu

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Almanya

GPS:50.115482, 8.642122

Telefon
Faks +49 69 79303930

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

NOVO2 RESTAURANT

Klimalı restoranımızda dünyanın dört bir yanından yerel lezzetler sunuyoruz. Hava güzel olduğunda kaliteli yemeklerin ve ferahlatıcı içeceklerin keyfini çıkarmak için popüler terasımızı ziyaret edebilirsiniz.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  1.368 görüş

TripAdvisor Derecesi  3.7/5  1.201 görüş

Unprofessional hotel staff. A very good example of a very bad hotel

Tripadvisor puanı 1.0/5

Khabbaz TripAdvisor onaylı yorum

Below international standards for 4-star category. Staff: Reception was indifferent and slow to respond. Some staff members were rude and unhelpful. Overall: The hotel is poorly managed, and the experience was so bad that it ruined the vacation. I would not recommend this hotel to anyone and will never stay here again. Location: Very bad, the hotel is quite difficult to see from main road as it is located below the road level. Did not sight any sign board in the main road to reachable. The hotel seriously needs to evaluate options for improving general cleanliness. Had one of the worst experience in my life. Unpleasant smell coming from the bathroom. The hotel do not provide any amenities such as; bathrobes, slippers, toothbrush kits or shaving kids, there is no complaint mineral water and no iron/table.

Dear Mr. Khabbaz, thank you for taking the time to share your feedback. I am truly sorry to hear that your stay did not meet your expectations. Providing warm hospitality and professional service is our top priority, and I regret that we were unable to deliver the experience you expected from us. Just to clarify, our hotel is located at street level and can be easily found using all common digital map services. We also feature clearly visible exterior signage to help guests identify the property upon arrival. Regarding your other points: complimentary bottled water is not part of our standard room setup but can be purchased 24/7 in our hotel lobby. Upon request, we are also happy to refill guests’ own bottles with filtered water. Bathrobes and slippers are available depending on the booked room category; in standard rooms, they can be requested anytime at reception. In line with our environmental certification and sustainability commitment, single-use products such as shaving kits, toothbrushes, combs, and other disposable amenities are no longer placed in the rooms but are available on request at reception or via our hotel app. For fire safety reasons, ironing is only permitted in our designated ironing room, which is accessible to all guests free of charge. I truly regret that your stay left you disappointed, as our entire team strives daily to ensure a comfortable and pleasant experience for every guest. We would appreciate another opportunity to welcome you back and provide you with the high level of service that Novotel is known for. Best regards Lars Paschold Service Operations Manager

Perfectly average business trip hotel.

Tripadvisor puanı 3.0/5

emma123xyz TripAdvisor onaylı yorum

Perfectly average business trip hotel. Room adequate, reasonably clean (other than the large dead bee left in the middle of the floor for 4 days, even though I left a sign pointing it out, I was interested to see if they would clean it, dear reader....they did not). Air conditioning poor, mini fridge also not great (Mercure hotel 3 mins away better). Both very much needed in 35 degree heat. Bed comfortable, other expected facilities i.e. toilet, shower, safe, desk, available and functional. Nothing particularly spectacular but close to my office. Staff were very nice.

Gayet yeterli

Avis müşterileri puanı 4.5/5

Anonim Aileler - ALL için doğrulanmış yorumlar

Temiz, sade, rahat ve çok şık bir otel

Thank you very much, Mustafa, for your great feedback! We’re happy to hear that you appreciated the clean and stylish atmosphere of our hotel and that you found your stay to be both comfortable and sufficient. It’s always a pleasure to welcome guests who value simplicity and elegance – we hope to see you again on your next trip to Frankfurt! 😊 Warm regards Anja Kögl Front Office Manager

A Disappointing Experience

Tripadvisor puanı 2.0/5

Walther P TripAdvisor onaylı yorum

My recent stay at Novotel was far below expectations and the worst experience I’ve had at any Novotel. Upon arrival at 8:30 p.m., the hotel was in total chaos, with large tourist groups pouring in from tour buses. I asked at check-in if I could still have dinner at the restaurant and was assured I could—only to find it completely packed. Room service was also unavailable, leaving no option for an evening meal. The following day, breakfast at 6:30 am resembled a war zone. The restaurant was overflowing, there were no available seats, and the staff was overwhelmed and unhelpful. In the end, I had to skip breakfast altogether. On my second day, I had breakfast... which was nice. The rooms are outdated, and the bathrooms lack heating and require renovation. My colleague’s room faced the railway, resulting in noise throughout the night. The so-called gym was equally disappointing—just three machines, hardly what you'd expect from a hotel of this brand. Overall, the hotel did not feel welcoming or relaxing. I would not recommend this location.

Dear Vanamstel, Thank you for taking the time to share your detailed feedback. I am genuinely sorry to read that your stay did not meet your expectations, and I would like to offer you my sincere apologies for the inconvenience you experienced. Your comments regarding the overwhelming number of tour groups during your arrival and at breakfast are absolutely valid. On the morning in question, we experienced an unusually high volume of departures from multiple groups, all with the same schedule. This led to a level of crowding we ourselves had not encountered before. We have already begun reviewing measures to better handle such situations in the future—for example, by opening breakfast earlier on high-volume days to ease the pressure and improve the overall guest experience. I also regret that you were unable to enjoy dinner or order room service on your first evening. While we do our best to accommodate every guest, capacity limits can unfortunately be reached during peak times. We're actively working on improving communication and guest flow, especially in situations involving large group check-ins. As for your remarks on the rooms and gym: we understand that the overall comfort and quality of facilities are essential. At our property, various areas are regularly renovated or renewed, and we hope to further improve our rooms in the future as well. Our fitness area is designed for basic workouts, though we understand it may not meet the expectations of guests seeking a more extensive gym setup. Regarding the bathroom, please allow me to clarify that it is heated through our central ventilation system, which is regulated by the temperature settings in the main room. This setup eliminates the need for a separate heating unit in the bathroom. Once again, I’m truly sorry that your stay with us did not reflect the standards you rightfully expect from a Novotel. We appreciate your honest feedback—it helps us continue to improve—and we hope to have the chance to restore your trust in the future. Warm regards Lars Paschold Guest Experience Assistant

İyi konum merkezi durumda

Avis müşterileri puanı 4.0/5

Celalettin Aileler - ALL için doğrulanmış yorumlar

Temizlik,konum,gületyüzlü personel genel olarak iyi

Hi Celalettin, Thank you for your kind feedback! 😊 We’re delighted to hear that you appreciated the central location, cleanliness, and the friendly attitude of our team. Your positive comments motivate us to continue providing excellent service to all our guests. We look forward to welcoming you back to Novotel Frankfurt City in the future for another pleasant stay. 🌟 Best regards, Lars Paschold Guest Experience Assistant

ile iş birliği içinde TripAdvisor

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