Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Lieber Frau, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihre empfangs team

Dear Guide16095715155, Thank you for taking the time to leave a comment on Trip Advisor. Prices were probably in Euro as you booked in your country but you have always the option to choose another currency. And see the currency exchange. Even though our prices here will be in Swiss Francs as we are in Switzerland, but then again you have the option to pay us either in Swiss Francs or in your own currency. Prices changes will depends on the exchange rate of the day, if you pay cash we do take a commission, if you pay with a credit card either your bank or the TPE will charge you a commision fee. To avoid any misunderstanding always compare the prices in the currency of the country you are staying in. I do hope I have been able to give you a clear explanation, and we will be able to count you among our guests. Kind regards, Olivier Serror and his team

Dear Guest, Thank you for taking the time to leave a comment on Trip Advisor. We are sorry that you were a little bit disapointed with our staff at the bar, and you would have prefered to have the service opened longer than midnight. Unfortunately we cannot sell alcohol after midnight at the bar. Regarding the staff behaviour the message has been adressed to the right department. We do hope that we ll have the pleasure of welcoming back in a near future. Kind regards, Olivier Serror