Good service and quality. Perfect location not far from the centrum that can be reach via the metro 5 minutes walk from the hotel. Close to Rotterdam Eramus university. Hotel service and attention excellent.

We are a family of three and were the second time in this nice hotel. It is not only that the rooms are great and the hotel is ideally located for a trip to Rotterdam, it is the people! There are always smiles, space for talks and a great understanding of hospitality and generousness. We will soon come back. Thank you!

we stay at this hotel at least once a year (for the last 10 yrs) and it's always a pleasure to be here. + the room is really large, almost the equivalent of a SUITE NOVOTEL (w/o the kitchen area). + There's a fridge to keep things fresh during the stay. ++ The buffet-breakfast is just AMAZING. ok, we come here only to benefit from the breakfast ;-) ++ it's a walking distance from the METRO and you can be in the city center within 20'. The Park and Ride parking is free. - some rooms are getting old and would need a little renovation (paint the walls and re-carpet)

The rooms are not up to date. On the carpet there are many stains, and this feels dirty. Broken, rips in curtain, fridge looks broken. So please pay attention to this, it feels like a room in a one or 2 star rated hotel, while you are a 4 star rated hotel.

Unfortunately, this was the most disappointing visit to Novotel so far for us. At 9 p.m. with a child and online check in we had to wait more than 2 hours to be accommodated. While we were waiting at the restaurant, they called us from the reception asking if we would arrive that evening? Communication with the ladies at the reception was disgusting and aggressive. Novotel has been our preferred hotel chain until now.

Fácil acesso aos meios de transporte. Ao lado da Erasmus Universiteit

Nice Hotel with parking and restaurant. The hotel offers a delicious daily breakfast, lunch and dinner in the restaurant and a bar for refreshments. Novotel Rotterdam is easily reachable thanks to its convenient location next to the A16/E19 highway exit 25, and public transport options within walking distance. The Novotel is easy to reach by car and public transport.

Perfect! Very nice team at reception, restaurant and for breakfast Improvements and embellishment will soon be necessary. Rooms became older. Otherwise, everything is fine. Particular welcome to Platinum members

very good hotel in a very good location. rooms are very nice and very spaceful. bathroom clean and nice. bed very large and confortable. the breakfast because of the corona virus limited but still enough selection. big parking place next to the hotel.

My favourite hotel in Rotterdam. Very good rooms, very good and pleasant personal, good fitness room and beautiful breakfast. They have they own free and very big parking. I will come back to you again.

This hotel is great when you are visiting for Erasmus university and even the Centre of Rotterdam. My only major issue was my room was not cleaned, towels, paper cups not replaced - it was irritating to step into an untidy room after a long day of hard work. also, for a 4-star, I would expect earbuds in the bathroom as well.

The bed is confortable , the room is clean,the required equipments are available ,nice staff, free parking is very interesting, near To metro station and it takes 20min To be in the city center.good view on the city.

I was there for a work trip. During check-in, there was only one person at the reception and there was a group of 15 people checking-in at the same time. I had to wait a long time before they all went before me. A second person at the reception would have been nice. I realized that I have booked a single bed, by mistake. I came back to the reception and asked to change the room, the person on the reception said he is not able to dot it for some reason and I can ask his colleague in the morning. But I wasn't gonna unpack and pack again so I just kept the room. However, on a more positive note, amazing breakfast and big rooms and good bathroom.

Previously I stayed at Novotel Eindhoven and, unfortunelly, Brainpark is lower. Quality of service staff reception is not constantly good. In the same day you can encounter different front desk staff ranging from good to almost hilarious.Needs refurbishement in terms of room quality(i.e. carpet).

Mildew spots on the bathtub, I never found in other hotels which I stayed within 20 years. It is unbelievable it happened in 4 stars hotel of Novotel, even I stay in Ibis Munich, a 3 stars hotel which is clean enough. I hope you can clean it and avoid this happen in the future. Others are fine with us. On the other hand, I assume we are a member of Accorplus, so I queue in Priority line, there is no guest in this queue, and one guest in normal check in line, however, after your staff finished to help the guest in normal line, but she didn't come to priority to help me, and continue to serve the normal line guest. I wonder if it is only one line, then you no need to separate priority or normal guest.