Novotel Southampton 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 1.155 görüş

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Açıklama

Otel ekstraları

  • City centre location close to Southampton train station and cruise terminals

  • Onsite car park

  • Leisure facilities including a gym

  • Family and pet-friendly room options

  • Modern restaurant serving breakfast, lunch and dinner

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Otelin konumu

Novotel Southampton

1 West Quay Road
SO15 1RA SOUTHAMPTON
İngiltere

GPS:50.904846, -1.414687

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Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening entertainment or relax and unwind.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.3/5  1.155 görüş

TripAdvisor Derecesi  3.8/5  2.547 görüş

An awful experience with terrible customer service

Tripadvisor puanı 1.0/5

Jamie B TripAdvisor onaylı yorum

I had booked for Friday 30th January for 2 nights and arrived at around 4pm. Whilst I have staved there before with each time with an ever worsening service, I will not return. My last stay was blighted by a very rude and discourteous member of staff. I was offered a free upgrade in response to my complaint for this visit but the attitude of the staff was worse than before. There were 2 female members of staff, one Indian and one Polish, at reception who talked down to me and point blank refused to listen to anything I said. The room i had been allocated had no holder for the shower head. I asked politely for another room with a proper shower but I was met with rudeness and an aggressive tone, and the suggestion that I was the aggressor which is totally wrong. All of this made me very upset as they were making me out to be a liar and an inconvenience to them by daring to ask for an appropriate level of customer service. With the intervention of my father I managed to get them to agree to cancel but no apology was made and I made a last minute booking at Voco. The superb treatment I was given there only served to highlight what an awful service I had been given at Novotel.

Home from home.

Tripadvisor puanı 5.0/5

429Happy TripAdvisor onaylı yorum

Such a welcome for sure. Catherine Natasha and Maeve on reception such caring and endearing welcomes. To Colin the father of the hotel and Veronica in the restaurant and bar. Such a special hotel. Home from home. Thank you all from housekeeping to those not mentioned.

Our 'go to' hotel when visiting Southampton.

Tripadvisor puanı 5.0/5

Julie R TripAdvisor onaylı yorum

Our second stay at this hotel. Once again I couldn't fault it. Clean, comfortable room. The staff were lovely, going above and beyond to assist us. The hotel is perfectly located to access the train station, cruise port, and West Quay shopping and restaurant complex.

Lovely Hotel

Tripadvisor puanı 4.0/5

Shiraz C TripAdvisor onaylı yorum

Stayed at Novotel- Southampton for the night. Was checked in by Joyce who was very thorough, kind and helpful for our family. Cant thank her enough for going above and beyond. Room was very spacious and clean. Would recommend highly

Worst Xmas Party & Meal

Tripadvisor puanı 1.0/5

madharrilu TripAdvisor onaylı yorum

Xmas Party worst food ever! Starter warm Camembert on a cold plate with stale bread. Tasted awful. Beef as the main which I could even eat as it was so tough in the horrendous sauce. The roast portages and parsnip if you could even call them that looked anaemic. I opted for cheese and crackers for desert which I thought you couldn’t go wrong. I think even a child could have presented it better. Dried apricots, sultanas, 2 chopped pieces of celery , 3 crackers and some cheese. One of the party had cheese cake which I tried and most probably the best out of all of it. This was £50 head, thankfully the company paid and we only had to pay 5% which was still too much. The DJ was awful it was like a school disco. Even when I asked for a change of music he had no idea. The lobby bar was cheaper than the function room, wine £29 bottle, function room £32. The room was stripped of all decorations off tables by 22.30 felt they wanted us out.

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  • 281 görüş 5.4/10 Yemek

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