Novotel Porto Gaia 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 1.197 görüş

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Açıklama

Otel ekstraları

  • Close to the Port Wine Cellars and the Serralves Foundation

  • Close to many wine cellars and Arrábida Shopping

  • Children's play area, gardens, outdoor pool and terrace

  • 5 meeting rooms equipped for a capacity of 200 people

  • In summer there are barbecues on the terrace

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Otelin konumu

Novotel Porto Gaia

Rua Martir São Sebastião, Afurada
4400-499 VILA NOVA DE GAIA
Portugal

GPS:41.144019, -8.640998

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

STREET FOOD TERRACE

The hotel restaurant "Street Food Terrace" serves modern cuisine with regional snacks and appetizers. In summer, don't miss the barbecues on the terrace by the pool!

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

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Daha fazla bilgi edinin

ALL Puanlama  4.4/5  1.197 görüş

TripAdvisor Derecesi  4.0/5  1.363 görüş

Restaurant

Tripadvisor puanı 2.0/5

Papito1 TripAdvisor onaylı yorum

Ate at the Novotel restaurant one night, directly across from the Ibis. Restaurant and bar was serviced by one waitress, needless to say, service was terrible. The pork 'cheeks' (as per menu) were good, but my veal steak was tough, ordered the veal precisely because it's not supposed to be tough. Meal was to come with fries and a vegetable. Fries were Novotel's version of potato chips and did not get my vegetable until after finishing my veal and chips. Saw the assistant manager walking around told him what I thought of the service/food and he said they only had one server, exactly the problem, perhaps instead of walking around with his hands in his pocket he should have pitched in serving customers. Extremely poor customer service.

Dear Papito, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Outstanding! Best stay ever! Claudia UK 🇬🇧

Tripadvisor puanı 5.0/5

ClaudiaUnitedKingdom Solo travel - TripAdvisor onaylı yorum

Forever grateful for the amazing stay @ Novotel Porto Gaia Portugal, congratulations are in order to Mr Pedro (Novotel General Manager) and his entire team! They are all amazing! Professional, courteous but above all incredible human beings! Not just a memorable stay, having a disability and severe health issues, all of them, went above and beyond to take very good care of me. Thank you ever so much, forever grateful! An hidden gem for your perfect Porto getaway! Highly recommended! Claudia UK 🇬🇧

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedro Gageiro General Manager

Rude managers

Tripadvisor puanı 2.0/5

richaturn TripAdvisor onaylı yorum

This hotels food is very expensive and some of the staff are very rude, I will not be coming here again. The pool was cloudy and ground floor rooms are noisy and outdated .Guests are constantly being told of for eating or drinking water not purchased at extortionate rates from the hotel

Dear {guest_first_name} {guest_last_name}, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro

Good Hotel for the price

Tripadvisor puanı 4.0/5

claremR8154ZE İş - TripAdvisor onaylı yorum

This hotel was the one of the cheapest when I booked, and for the price I would say it is very good. It is a bit dated, but it is clean, well maintained with good quality shower and kettle, fridge and safe in the room. The staff are very friendly and helpful. I did find my room to be quite warm, despite it being October, and the air conditioning was not very effective, I wouldn't want to stay here in the summer! I found the prices for dinner reasonable, perhaps more expensive than you can get elsewhere in Porto, but the food was very nice and it serves some authentic local dishes. However I did find that the buffet was overpriced.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pedro Gageiro General Manager

Practical hotel

Tripadvisor puanı 3.0/5

679ssaml TripAdvisor onaylı yorum

The hotel is clean and has friendly staff , especially at the reception desk . The rooms are basic and needs a bit of freshening up . The pillows were not fit for purpose. Swimming pool was not usable and there is no gym. The breakfast spread is alright but becomes monotonous. I was disappointed by the bar as they had run out of draught beer by 8 pm in the evening. Location is not bad and is easily accessible from airport , motorway . There is no metro connection but there is a bus stop with regular buses to town. There is a big shopping centre nearby and a good fish restaurant in the village nearby. To summarise the Novotel is basic and needs some renovation.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manage

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 472 görüş 8.2/10 Konum
  • 736 görüş 6/10 Oda
  • 814 görüş 9.1/10 Hizmet
  • 9 görüş 6.7/10 Wifi
  • 575 görüş 9.1/10 Kahvaltı
  • 422 görüş 5/10 Konfor
  • 304 görüş 7.3/10 Hijyen
  • 213 görüş 3.9/10 Otel Ambiyansı

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