Novotel Frankfurt City 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.5/5 1.529 beoordelingen

Beste prijs
garantie
Novotel Frankfurt City - Image 1
Novotel Frankfurt City - Image 2
Novotel Frankfurt City - Image 3
Novotel Frankfurt City - Image 4
Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Duitsland

Omschrijving

Extras van het hotel

  • Ideale locatie voor de beurs van Frankfurt en het centraal station

  • Grote kamers met Novotel Live'N'Dream-bed, 55" TV en WiFi

  • NOVO² lounge, bar & eetgelegenheid - gesprek en ontspanning in een woonkamersfeer

  • Gezinsvriendelijk: Kid's corner, Familie kamer en nog veel meer

  • Vergaderruimten voor max 250 personen

Onze accommodaties

Boek dit hotel
Kamer 1

Hotel locatie

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Duitsland

Gps:50.115482, 8.642122

Telefoon
Fax +49 69 79303930

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren welkom
  • Restaurant
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

NOVO² RESTAURANT

Wij serveren stedelijke specialiteiten uit de hele wereld in ons restaurant met airconditioning. Ons terras is een populaire plek om te genieten van heerlijk eten en verfrissende drankjes als het lekker weer is.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.5/5  1.529 beoordelingen

Avis-klantbeoordeling 4.5/5

El K. I. Gezinnen - ALL bevestigde berichten

Dear Mr. El K., thank you very much for your kind feedback and for sharing your positive experience with us. We are delighted to read that you enjoyed our convenient location, the cleanliness of the hotel, and especially the friendly service provided by our team. Your words are a great motivation for all of us and encourage us to continue delivering the level of service our guests expect and deserve. We truly appreciate your support and would be very happy to welcome you back again soon at Novotel Frankfurt City. Warm regards Lars Paschold Service Operations Manager

Avis-klantbeoordeling 4.0/5

Jeroen B. Gezinnen - ALL bevestigde berichten

Hello Mr. B., thank you very much for taking the time to share your experience with us. We are delighted to read that you enjoyed your stay and that you found our hotel and service to be of a high standard during your three nights with us. At the same time, we appreciate your honest comment regarding the price level. We understand that this is an important aspect when choosing a hotel. Our pricing reflects factors such as location, room size, service standards, and the overall comfort we aim to provide, but we fully respect that value is always perceived individually. Your feedback is very valuable to us, as it helps us maintain a realistic and transparent picture for future guests. We are pleased that, overall, you had a positive experience and hope to have the pleasure of welcoming you again on a future visit to Frankfurt. Kind regards Lars Paschold Service Operations Manager

Avis-klantbeoordeling 2.0/5

Frieda R. Alleen - ALL bevestigde berichten

Dear Mrs R., thank you very much for taking the time to share your experience with us. I am truly sorry to read that your stay did not meet your expectations and that several issues overshadowed your visit. The situation you describe upon arrival, where your assigned room was already occupied, should never happen and I sincerely apologize for the inconvenience and frustration this caused. This is clearly not the level of organization and care we aim to provide our guests. I am equally sorry to hear that the restaurant experience did not meet your expectations. Feedback like yours is taken very seriously and helps us to review processes and quality together with our kitchen and service teams. Regarding the parking situation, I understand how confusing and annoying this must have felt, especially after already having settled your bill. I regret that this was not communicated clearly and that you were confronted with this discussion at departure. Even if the issue was resolved in the end, this should have been handled in a much smoother and more transparent way. It is particularly disappointing to read that, despite appreciating our location, you would not consider staying with us again. Please be assured that your feedback has been shared internally and is seen as an opportunity to improve our service and procedures. Thank you again for your openness. I am sorry that we were not able to leave you with a better impression this time. Kind regards Lars Paschold Service Operations Manager

Avis-klantbeoordeling 4.5/5

Mohammed S. E. K. Gezinnen - ALL bevestigde berichten

Dear Mr E. k., thank you very much for your positive feedback and for taking the time to share your experience with us. We are delighted to read that you and your children felt comfortable during your stay and that our central location helped make your visit convenient and enjoyable. It is especially nice to hear that your children also enjoyed the stay and that our team was perceived as friendly and understanding. I will be very happy to share your kind words with the team. Regarding the breakfast price, thank you for addressing this openly. I would like to add an important point here, especially for families. Children up to the age of 15 have breakfast free of charge when staying and dining together with their parents. For families, this significantly reduces the effective breakfast price per person and is one of the areas where many families particularly benefit from staying with us. Nevertheless, we fully understand that the headline price can still appear high at first glance, and your feedback helps us reflect on how we communicate this benefit more clearly. We are very pleased that, overall, you enjoyed your stay with us. It would be a pleasure to welcome you and your family again at the Novotel Frankfurt City in the future. Kind regards Lars Paschold Service Operations Manager

Avis-klantbeoordeling 4.0/5

Ronald V. D. P. Zaken - ALL bevestigde berichten

Hello Ronald V. D. P., thank you for your feedback! 😊 We’re happy to hear you found the hotel nice and well located, and it’s especially great that the friendliness of our bar and restaurant team stood out to you. We hope to welcome you back to Novotel Frankfurt City soon. Kind regards, Lars Paschold Service Operations Manager

Andere internetgebruikers beoordelen ons hotel

  • 522 beoordelingen 8.6/10 Locatie
  • 765 beoordelingen 7.5/10 Kamer
  • 709 beoordelingen 8.9/10 Service
  • 19 beoordelingen 8.9/10 Wifi
  • 428 beoordelingen 8.7/10 Ontbijt
  • 357 beoordelingen 8.1/10 Netheid

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