Novotel Frankfurt City 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.5/5 1.576 beoordelingen

Beste prijs
garantie
Novotel Frankfurt City - Image 1
Novotel Frankfurt City - Image 2
Novotel Frankfurt City - Image 3
Novotel Frankfurt City - Image 4
Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Duitsland

Omschrijving

Extras van het hotel

  • Ideale locatie voor de beurs van Frankfurt en het centraal station

  • Grote kamers met Novotel Live'N'Dream-bed, 55" TV en WiFi

  • NOVO² lounge, bar & eetgelegenheid - gesprek en ontspanning in een woonkamersfeer

  • Gezinsvriendelijk: Kid's corner, Familie kamer en nog veel meer

  • Vergaderruimten voor max 250 personen

Onze accommodaties

Boek dit hotel
Kamer 1
Zie beschikbaarheid

Kamer

Superior kamer met tweepersoonsbed en sofa

Foto van de - Superior kamer met tweepersoonsbed en sofa

Onze Superior kamers bieden drie gratis snacks per nacht uit onze Novotel-winkel, gratis roomservice, badjas, toiletartikelen, queensize bed (160 x 200), slaapbank, WiFi, kabel-tv, koffie en thee op de kamer, kluis en airconditioning.

  • Uitzicht:

    Uitzicht op binnenplaats

Max. aantal personen
4
Oppervlak
Vanaf 25 m² / 269 sq ft

Beddengoed

Tweepersoonsbed(den) x1

Extra bed in kamer voor kind op aanvraag

Babybedje op aanvraag

Eten en drinken

Eet- en drinkfaciliteiten

  • Koffie- en theefaciliteiten
  • Waterkoker
  • Minikoelkast

Badkamer

Badkamerfaciliteiten

  • Flexibele douchekop
  • Haardroger in badkamer
  • Make-upspiegel/vergrootspiegel
  • Spiegel
  • Handdoekenrek
  • Universeel stopcontact voor scheerapparaten

Media en technologie

Aanvullende elementen

  • Radio

Internetfaciliteiten

  • WiFi in de kamer

Telefoonfaciliteiten

  • Telefoon met directe buitenlijn
  • Gratis met telefoonkaart

Tv faciliteiten

  • Satelliet-tv/kabelkleuren-tv
  • Scherm van 55 inch/140 cm
  • Flatscreen

Diensten en Apparatuur

Toegankelijkheid en beveiliging

  • Rookmelder met geluid in kamers
  • Nachtslot in de kamer
  • Informatie noodsituatie in kamer
  • Deurslot met sleutelkaart
  • Boodschappenservice
  • Interieur kamer - alleen entree
  • Kluis in de kamer
  • Rookmelder in kamer
  • Sprinkler in kamer

Comfortopties

  • Verduisterende gordijnen
  • Verduisteringsmogelijkheden
  • Dubbel glas
  • Föhn
  • Mogelijkheid tot openen ramen
  • Geluiddichte deuren
  • Geluiddichte kamer

Elektrische faciliteiten

  • 220/240 V wisselstroom

Roomservice

  • Automatische wekdienst
  • Ontbijt op bed
  • Wekdienst via receptie

Kamertemperatuurregeling

  • Airconditioning

Werkgedeelte

  • Bureau
  • Kluis groot genoeg voor een laptop
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Beddengoed 1 x Tweepersoonsbed(den)
  • Uitzicht: Uitzicht op binnenplaats
Zie beschikbaarheid

Onze comfortabele Standard kamers met 2 eenpersoonsbedden volgens het Novotel-concept bieden twee bedden (100 x 200), een minikoelkast, gratis WiFi, werkruimte, koffie en thee op de kamer, föhn, kabel-tv, kluis en airconditioning.

Max. aantal personen
2
Oppervlak
Vanaf 25 m² / 269 sq ft

Beddengoed

Eenpersoonsbed(den) x2

Eten en drinken

Eet- en drinkfaciliteiten

  • Koffie- en theefaciliteiten
  • Waterkoker
  • Minikoelkast

Badkamer

Badkamerfaciliteiten

  • Flexibele douchekop
  • Haardroger in badkamer
  • Make-upspiegel/vergrootspiegel
  • Spiegel
  • Handdoekenrek
  • Universeel stopcontact voor scheerapparaten

Media en technologie

Aanvullende elementen

  • Radio

Telefoonfaciliteiten

  • Telefoon met directe buitenlijn
  • Gratis met telefoonkaart

Tv faciliteiten

  • Satelliet-tv/kabelkleuren-tv
  • Scherm van 55 inch/140 cm
  • Flatscreen

Diensten en Apparatuur

Toegankelijkheid en beveiliging

  • Rookmelder met geluid in kamers
  • Nachtslot in de kamer
  • Informatie noodsituatie in kamer
  • Deurslot met sleutelkaart
  • Boodschappenservice
  • Interieur kamer - alleen entree
  • Kluis in de kamer
  • Rookmelder in kamer
  • Sprinkler in kamer

Comfortopties

  • Verduisterende gordijnen
  • Verduisteringsmogelijkheden
  • Dubbel glas
  • Föhn
  • Mogelijkheid tot openen ramen
  • Geluiddichte deuren
  • Geluiddichte kamer

Elektrische faciliteiten

  • 220/240 V wisselstroom

Roomservice

  • Automatische wekdienst
  • Ontbijt op bed
  • Wekdienst via receptie

Kamertemperatuurregeling

  • Airconditioning

Werkgedeelte

  • Bureau
  • Kluis groot genoeg voor een laptop
Zie beschikbaarheid

Ga met Cindy naar haar favoriete plekken over de hele wereld om te ontspannen en geniet van een rustige vakantiesfeer in het midden van Frankfurt.

Max. aantal personen
2
Oppervlak
Vanaf 25 m² / 269 sq ft

Beddengoed

Tweepersoonsbed(den) x1

Eten en drinken

Eet- en drinkfaciliteiten

  • Waterkoker
  • Minikoelkast

Badkamer

Badkamerfaciliteiten

  • Flexibele douchekop
  • Haardroger in badkamer
  • Make-upspiegel/vergrootspiegel
  • Spiegel
  • Handdoekenrek
  • Universeel stopcontact voor scheerapparaten

Media en technologie

Aanvullende elementen

  • Radio

Internetfaciliteiten

  • WiFi in de kamer

Telefoonfaciliteiten

  • Telefoon met directe buitenlijn

Tv faciliteiten

  • Satelliet-tv/kabelkleuren-tv
  • Scherm van 55 inch/140 cm
  • Flatscreen

Diensten en Apparatuur

Toegankelijkheid en beveiliging

  • Rookmelder met geluid in kamers
  • Nachtslot in de kamer
  • Informatie noodsituatie in kamer
  • Deurslot met sleutelkaart
  • Boodschappenservice
  • Interieur kamer - alleen entree
  • Kluis in de kamer
  • Rookmelder in kamer
  • Sprinkler in kamer

Comfortopties

  • Verduisterende gordijnen
  • Verduisteringsmogelijkheden
  • Dubbel glas
  • Föhn
  • Mogelijkheid tot openen ramen
  • Geluiddichte deuren
  • Geluiddichte kamer

Elektrische faciliteiten

  • 220/240 V wisselstroom

Roomservice

  • Automatische wekdienst
  • Ontbijt op bed
  • Wekdienst via receptie

Kamertemperatuurregeling

  • Airconditioning

Werkgedeelte

  • Bureau
  • Kluis groot genoeg voor een laptop
Zie beschikbaarheid

Kom naar de stadsjungle van Frankfurt op een reis vol contrasten tussen wolkenkrabbers en groene oases.

Max. aantal personen
2
Oppervlak
Vanaf 25 m² / 269 sq ft

Beddengoed

Tweepersoonsbed(den) x1

Eten en drinken

Eet- en drinkfaciliteiten

  • Waterkoker
  • Minikoelkast

Badkamer

Badkamerfaciliteiten

  • Flexibele douchekop
  • Haardroger in badkamer
  • Make-upspiegel/vergrootspiegel
  • Spiegel
  • Handdoekenrek
  • Universeel stopcontact voor scheerapparaten

Media en technologie

Aanvullende elementen

  • Radio

Telefoonfaciliteiten

  • Telefoon met directe buitenlijn

Tv faciliteiten

  • Satelliet-tv/kabelkleuren-tv
  • Scherm van 55 inch/140 cm
  • Flatscreen

Diensten en Apparatuur

Toegankelijkheid en beveiliging

  • Rookmelder met geluid in kamers
  • Nachtslot in de kamer
  • Informatie noodsituatie in kamer
  • Deurslot met sleutelkaart
  • Boodschappenservice
  • Interieur kamer - alleen entree
  • Kluis in de kamer
  • Rookmelder in kamer
  • Sprinkler in kamer

Comfortopties

  • Verduisterende gordijnen
  • Verduisteringsmogelijkheden
  • Dubbel glas
  • Föhn
  • Mogelijkheid tot openen ramen
  • Geluiddichte deuren
  • Geluiddichte kamer

Elektrische faciliteiten

  • 220/240 V wisselstroom

Roomservice

  • Automatische wekdienst
  • Ontbijt op bed
  • Wekdienst via receptie

Kamertemperatuurregeling

  • Airconditioning

Werkgedeelte

  • Bureau
  • Kluis groot genoeg voor een laptop
Zie beschikbaarheid

Hotel locatie

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Duitsland

Gps:50.115482, 8.642122

Telefoon
Fax +49 69 79303930

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren welkom
  • Restaurant
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice
  • 235 kamers
  • 235 familiekamers
  • 7 kamers met tussendeur
  • 235 rookvrije kamers
  • 7 verdiepingen

In het hotel gesproken talen

  • Duits
  • Engels
  • Frans

100% niet-roken accommodatie

Wasservice / parkeerservice

  • Stomerij / strijkservice

Amusement

  • Tischfußball

Lounge

  • Wachtruimte of lounge

Wifi

  • Snel internet
  • Snelle WiFi
  • WiFi in het hotel
  • WiFi in de gemeenschappelijke ruimten

Airconditioning

Bureauapparatuur beschikbaar

  • Schoenpoetsmachine

Kluis bij receptie

  • Kluis bij receptie

Faciliteiten voor in- en uitchecken

  • Snel inchecken
  • Snel uitchecken
  • Laat uitchecken

Bagageruimte

  • Bagageruimte

Huisdieren

Huisdieren toegestaan Toeslag

Catering

Een Restaurant

Een Bar

Roomservice

  • Koude hapjes
  • Warme maaltijden

Ontbijt

  • Buffet Toeslag

Snack- en drankenmachine

  • Snack- en drankenmachine Toeslag

Zaken

14 Vergaderruimten

Businesscentrum

  • Zakencentrum met zelfbediening

Familie

Diensten voor kinderen

  • Speelruimte

Wellness

Wellness- und Fitnesscenter

  • Ter plaatse
  • Sauna
  • Op het terrein
  • Overdekte parkeerplaats
  • Privé
  • 250 parkeerplaatsen
  • Parkeerplaats 24/7 geopend
  • Max beperkte hoogte: 2.1 m / 6.89 ft

  • Parkeerprijzen: 22.00 € 22 EUR Per dag
  • Een maand parkeren
  • Een week parkeren

Diensten & uitrusting

  • Trappen

voertuigen

  • Motorfietsplaatsen

Beveiliging

  • Verlichte parkeerplaats
  • Brandblusser
  • Sprinkler
  • Verlichte parkeerplaats
  • Bewaakte parkeerplaats

Toegankelijkheid

  • Liften

Parking space

Lise-Meitner-Strasse 2, 60486 Frankfurt Am Main, Duitsland

Gps:50.115482, 8.642122

Parkeerinformatie

  • Op het terrein
  • Niet-overdekte parkeerplaats
  • Privé
  • 15 parkeerplaatsen
  • Parkeerplaats 24/7 geopend
  • Max beperkte hoogte: 5 m / 16.404 ft

voertuigen

  • Motorfietsplaatsen
  • Parkeerplaats voor bussen

Beveiliging

  • Verlichte parkeerplaats
  • Verlichte parkeerplaats

NOVO² RESTAURANT

Foto van de - NOVO² RESTAURANT

Wij serveren stedelijke specialiteiten uit de hele wereld in ons restaurant met airconditioning. Ons terras is een populaire plek om te genieten van heerlijk eten en verfrissende drankjes als het lekker weer is.

Type keuken
Internationaal
Chef
Udo HELD
Capaciteit
160
Toegankelijkheid
Toegankelijke dienst
Lise-Meitner-Strasse 2, 60486 Frankfurt Am Main, Duitsland
Telefoon +49 69 793030

Andere inlichtingen

Voordelen

  • Airconditioning
  • Toegankelijk voor rolstoelen
  • Gratis WiFi
  • Stoelverhogers beschikbaar (voor baby)
  • Niet-rokenzone
  • Terras

Betaling

  • Contant
  • Creditcard

Kredietkaarten

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Informatie over wijn en overige dranken

  • Aperitief
  • Cocktail
  • Wijn per glas verkrijgbaar
  • Frisdranken
  • Digestieven

Speciaal menu

  • Kindermenu
  • Licht menu
  • Glutenvrij menu
  • Zoutvrij menu
  • Vegetarisch menu

Wij serveren stedelijke specialiteiten uit de hele wereld in ons restaurant met airconditioning. Ons terras is een populaire plek om te genieten van heerlijk eten en verfrissende drankjes als het lekker weer is.

Novo² biedt een innovatieve combinatie van een loungebar, eetgelegenheid en werkruimte - inclusief een onlangs ontwikkeld modern dinerconcept. Raak geïnspireerd door onze eenvoudige, aantrekkelijke gerechten.

Ervaar de nieuwste ontbijttrend - in ons hotel: Naast het reguliere aanbod kunt u ook een ontbijt met nieuwe en gezonde ingrediënten verwachten. Van yoghurt en fruit tot superfood, we hebben alles wat goed is voor u.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.5/5  1.576 beoordelingen

Avis-klantbeoordeling 5.0/5

Dieter S. Gezinnen - ALL bevestigde berichten

Dear Mr S., Thank you very much for your wonderful review. I am delighted to read that you enjoyed your stay with us and appreciated the cleanliness of our rooms, the atmosphere in our bar, and our convenient location. Feedback like yours is a great encouragement for our entire team and motivates us to continue delivering the best possible experience for our guests. We truly appreciate your kind words and look forward to welcoming you back to Novotel Frankfurt City in the near future. Kind regards, Lars Paschold Service Operations Manager

Avis-klantbeoordeling 4.5/5

Ronald H. Gezinnen - ALL bevestigde berichten

Dear Mr. H., Thank you very much for your kind review and for choosing Novotel Frankfurt City as a stopover during your journey to Austria. We are delighted to hear that you and your family enjoyed a comfortable stay and had a good night's sleep with us. It is especially pleasing to know that the room met your expectations and provided enough comfort for both adults and children. Your positive comments are greatly appreciated and will be shared with our team. Feedback like yours motivates us to continue providing reliable quality and welcoming service to all our guests. We hope your journey continued smoothly and would be pleased to welcome you back again on a future trip. Kind regards, Lars Paschold Service Operations Manager

Avis-klantbeoordeling 2.5/5

Sarne D. V. Gezinnen - ALL bevestigde berichten

Dear Sarne D. V., Thank you for taking the time to share your detailed feedback regarding your stay at Novotel Frankfurt City. We are pleased to hear that you appreciated the cleanliness of our lobby, breakfast area and bar, as well as our location. At the same time, we regret that parts of your stay did not fully meet your expectations. In particular, we would like to address your comments regarding the unpleasant smell in some areas of the hotel. During your stay, we had been testing a modified ventilation setting aimed at reducing energy consumption overnight. Unfortunately, this resulted in reduced air circulation in certain parts of the building and allowed odors to accumulate, especially in the stairwells. Once we recognized the negative impact, we immediately reverted to the previous settings. We hope this has successfully resolved the issue and apologize for the inconvenience. We also appreciate your comments regarding our parking garage. As the garage was built together with the hotel, it naturally differs from the appearance of many modern parking facilities. While a complete visual refurbishment is currently not feasible, we continuously evaluate smaller improvements that can enhance the overall guest experience. At the same time, we try to maintain a very competitive parking rate for Frankfurt, allowing our guests to benefit from convenient on-site parking without significantly higher costs. Thank you again for your honest feedback. It helps us identify opportunities for improvement and ensures that we continue moving in the right direction. We would be delighted to welcome you back in the future and provide an even better experience. Kind regards, Lars Paschold Service Operations Manager

Avis-klantbeoordeling 5.0/5

Ralph W. Gezinnen - ALL bevestigde berichten

Dear Mr. W., Thank you very much for your wonderful feedback and for highlighting the service provided by our team. We are delighted to hear that you experienced our staff as friendly and professional. It is especially rewarding to know that the gentleman with the suspenders at the reception made such a positive impression during your stay. We will gladly share your kind words with the team. Your appreciation means a lot to us and motivates us to continue providing memorable experiences for our guests. We look forward to welcoming you back to Novotel Frankfurt City in the future. Kind regards, Lars Paschold Service Operations Manager

Avis-klantbeoordeling 4.5/5

El K. I. Gezinnen - ALL bevestigde berichten

Dear Mr. El K., thank you very much for your kind feedback and for sharing your positive experience with us. We are delighted to read that you enjoyed our convenient location, the cleanliness of the hotel, and especially the friendly service provided by our team. Your words are a great motivation for all of us and encourage us to continue delivering the level of service our guests expect and deserve. We truly appreciate your support and would be very happy to welcome you back again soon at Novotel Frankfurt City. Warm regards Lars Paschold Service Operations Manager

Dear Mr S., Thank you very much for your wonderful review. I am delighted to read that you enjoyed your stay with us and appreciated the cleanliness of our rooms, the atmosphere in our bar, and our convenient location. Feedback like yours is a great encouragement for our entire team and motivates us to continue delivering the best possible experience for our guests. We truly appreciate your kind words and look forward to welcoming you back to Novotel Frankfurt City in the near future. Kind regards, Lars Paschold Service Operations Manager

Avis-klantbeoordeling 4.5/5

Ronald H. Gezinnen - ALL bevestigde berichten

Kwamen laat aan en gingen weer vroeg weg prima kamer voor 2 volwassenen en 2 kinderen. Goed geslapen. Kamer netjes zoals je kan verwachten van een Accor hotel.

Dear Mr. H., Thank you very much for your kind review and for choosing Novotel Frankfurt City as a stopover during your journey to Austria. We are delighted to hear that you and your family enjoyed a comfortable stay and had a good night's sleep with us. It is especially pleasing to know that the room met your expectations and provided enough comfort for both adults and children. Your positive comments are greatly appreciated and will be shared with our team. Feedback like yours motivates us to continue providing reliable quality and welcoming service to all our guests. We hope your journey continued smoothly and would be pleased to welcome you back again on a future trip. Kind regards, Lars Paschold Service Operations Manager

Avis-klantbeoordeling 2.5/5

Sarne D. V. Gezinnen - ALL bevestigde berichten

Ligging hotel is ok, wel 30 minuten stappen naar centrum. Inkom en ontbijt-/barruimtes netjes en proper, maar D. kamers zijn verouderd, er hangt een onfrisse geur in D. gangen. Garage bij aankomst: dystopisch...

Dear Sarne D. V., Thank you for taking the time to share your detailed feedback regarding your stay at Novotel Frankfurt City. We are pleased to hear that you appreciated the cleanliness of our lobby, breakfast area and bar, as well as our location. At the same time, we regret that parts of your stay did not fully meet your expectations. In particular, we would like to address your comments regarding the unpleasant smell in some areas of the hotel. During your stay, we had been testing a modified ventilation setting aimed at reducing energy consumption overnight. Unfortunately, this resulted in reduced air circulation in certain parts of the building and allowed odors to accumulate, especially in the stairwells. Once we recognized the negative impact, we immediately reverted to the previous settings. We hope this has successfully resolved the issue and apologize for the inconvenience. We also appreciate your comments regarding our parking garage. As the garage was built together with the hotel, it naturally differs from the appearance of many modern parking facilities. While a complete visual refurbishment is currently not feasible, we continuously evaluate smaller improvements that can enhance the overall guest experience. At the same time, we try to maintain a very competitive parking rate for Frankfurt, allowing our guests to benefit from convenient on-site parking without significantly higher costs. Thank you again for your honest feedback. It helps us identify opportunities for improvement and ensures that we continue moving in the right direction. We would be delighted to welcome you back in the future and provide an even better experience. Kind regards, Lars Paschold Service Operations Manager

Avis-klantbeoordeling 5.0/5

Ralph W. Gezinnen - ALL bevestigde berichten

Vriendelijk en professioneel personeel. Vooral de meneer met de bretels aan de receptie

Dear Mr. W., Thank you very much for your wonderful feedback and for highlighting the service provided by our team. We are delighted to hear that you experienced our staff as friendly and professional. It is especially rewarding to know that the gentleman with the suspenders at the reception made such a positive impression during your stay. We will gladly share your kind words with the team. Your appreciation means a lot to us and motivates us to continue providing memorable experiences for our guests. We look forward to welcoming you back to Novotel Frankfurt City in the future. Kind regards, Lars Paschold Service Operations Manager

Avis-klantbeoordeling 4.5/5

El K. I. Gezinnen - ALL bevestigde berichten

Vriendelijk personeel, schoon hotel.

Dear Mr. El K., thank you very much for your kind feedback and for sharing your positive experience with us. We are delighted to read that you enjoyed our convenient location, the cleanliness of the hotel, and especially the friendly service provided by our team. Your words are a great motivation for all of us and encourage us to continue delivering the level of service our guests expect and deserve. We truly appreciate your support and would be very happy to welcome you back again soon at Novotel Frankfurt City. Warm regards Lars Paschold Service Operations Manager

Avis-klantbeoordeling 4.0/5

Jeroen B. Gezinnen - ALL bevestigde berichten

Prima ervaring met 3 nachten bij Novotel Frankfurt City.

Hello Mr. B., thank you very much for taking the time to share your experience with us. We are delighted to read that you enjoyed your stay and that you found our hotel and service to be of a high standard during your three nights with us. At the same time, we appreciate your honest comment regarding the price level. We understand that this is an important aspect when choosing a hotel. Our pricing reflects factors such as location, room size, service standards, and the overall comfort we aim to provide, but we fully respect that value is always perceived individually. Your feedback is very valuable to us, as it helps us maintain a realistic and transparent picture for future guests. We are pleased that, overall, you had a positive experience and hope to have the pleasure of welcoming you again on a future visit to Frankfurt. Kind regards Lars Paschold Service Operations Manager

Avis-klantbeoordeling 2.0/5

Frieda R. Alleen - ALL bevestigde berichten

Niet voor herhaling vatbaar ... bij aankomst was mijn kamer al door Spaanse mensen ingenomen. Eten in restaurant allesbehalve ok. Bij aankomst alles betaald, ook parking en bij vertrek moest ik zogenaamd parking bijbetalen hoewel om 9 H vertrokken ... uiteraard geweigerd en dan toch "vrijgeleide-kaart " gekregen om weg te rijden ....kom vaak nr Frankfurt, niet meer bij jullie, hoewel ligging hotel prima is ...

Dear Mrs R., thank you very much for taking the time to share your experience with us. I am truly sorry to read that your stay did not meet your expectations and that several issues overshadowed your visit. The situation you describe upon arrival, where your assigned room was already occupied, should never happen and I sincerely apologize for the inconvenience and frustration this caused. This is clearly not the level of organization and care we aim to provide our guests. I am equally sorry to hear that the restaurant experience did not meet your expectations. Feedback like yours is taken very seriously and helps us to review processes and quality together with our kitchen and service teams. Regarding the parking situation, I understand how confusing and annoying this must have felt, especially after already having settled your bill. I regret that this was not communicated clearly and that you were confronted with this discussion at departure. Even if the issue was resolved in the end, this should have been handled in a much smoother and more transparent way. It is particularly disappointing to read that, despite appreciating our location, you would not consider staying with us again. Please be assured that your feedback has been shared internally and is seen as an opportunity to improve our service and procedures. Thank you again for your openness. I am sorry that we were not able to leave you with a better impression this time. Kind regards Lars Paschold Service Operations Manager

Avis-klantbeoordeling 4.5/5

Mohammed S. E. K. Gezinnen - ALL bevestigde berichten

Prima locatie, alles ligt dichtbij het hotel. De kinderen hebben ook genoten van het verblijf. Enige wat we jammer vonden is dat de prijs voor het ontbijt richting de prijzige kant was en al helemaal omdat hrt per dag 25 euro is. All in all hebben wij genoten van ons verblijf. De medewerkers waren heel vriendelijk en begrijpelijk.

Dear Mr E. k., thank you very much for your positive feedback and for taking the time to share your experience with us. We are delighted to read that you and your children felt comfortable during your stay and that our central location helped make your visit convenient and enjoyable. It is especially nice to hear that your children also enjoyed the stay and that our team was perceived as friendly and understanding. I will be very happy to share your kind words with the team. Regarding the breakfast price, thank you for addressing this openly. I would like to add an important point here, especially for families. Children up to the age of 15 have breakfast free of charge when staying and dining together with their parents. For families, this significantly reduces the effective breakfast price per person and is one of the areas where many families particularly benefit from staying with us. Nevertheless, we fully understand that the headline price can still appear high at first glance, and your feedback helps us reflect on how we communicate this benefit more clearly. We are very pleased that, overall, you enjoyed your stay with us. It would be a pleasure to welcome you and your family again at the Novotel Frankfurt City in the future. Kind regards Lars Paschold Service Operations Manager

Avis-klantbeoordeling 4.0/5

Ronald V. D. P. Zaken - ALL bevestigde berichten

Een goede locatie en net hotel.

Hello Ronald V. D. P., thank you for your feedback! 😊 We’re happy to hear you found the hotel nice and well located, and it’s especially great that the friendliness of our bar and restaurant team stood out to you. We hope to welcome you back to Novotel Frankfurt City soon. Kind regards, Lars Paschold Service Operations Manager

Avis-klantbeoordeling 4.0/5

Maria A. A. V. D. M. Zaken - ALL bevestigde berichten

prima hotel, schone kamer maar niet super comfortabel. uiteraard ligt het aan d. locatie in beurstijd, maar d. prijzen zijn echt bizar hoog voor wat je krijgt.

Hello Maria A. A. v. d. M., thank you for your honest feedback. We’re glad you liked the location and found your room clean. At the same time, we understand your point about comfort and especially about the price during trade fair periods. Frankfurt fairs can strongly influence demand across the whole city, and rates rise accordingly. Still, we take it seriously when the value doesn’t feel right for the price paid. Even in peak periods, the overall experience should feel consistently comfortable. Thank you again for sharing this. Kind regards, Lars Paschold Service Operations Manager

Avis-klantbeoordeling 1.0/5

Christian D. Stellen - ALL bevestigde berichten

Kamer mer twee eenpersoonsbedden was kamer met een bed en een sofa opgesteld als bed en veel te hard. Badkamer, spiegel op buikhoogte, bad en douche meer voor kinderen dan volwassen mensen. Hotel speciaal geboekt omdat ons klein hondje in het restaurant mocht na bevestiging via telefoon, echter ter plaatse verboden toegang tot restaurant. Buffet eerste avond aan 39 Euro per persoon was gewoon niet goed. Geen fles water op de kamer zoals verwacht van een 4-sterren hotel.

Hello Mr. D., thank you for your detailed feedback. We are very sorry that your stay did not meet your expectations. For your specific room request, we truly did everything that was possible. Due to hygiene reasons and to guarantee allergy-friendly rooms, dogs are only permitted on our 1st floor, while all regular twin rooms are located on the 7th floor. To accommodate both needs, we assigned you one of our accessible and significantly larger corner rooms on the 1st floor. Since this room does not include a second standard bed, we prepared one of our new, more comfortable sofa beds instead. We regret that the sleeping comfort was not what you had hoped for. The combination of a twin room booking with a dog is extremely uncommon for us, and I will have our system reviewed so that this combination can be blocked entirely for future bookings to ensure full transparency. I sincerely apologize that the information you received by phone regarding both the room setup and the restaurant policy was not clear enough. Since the summer, dogs are no longer permitted inside the restaurant due to several problematic situations. As an alternative, and depending on availability, our Novo² area may be used; breakfast there is almost always possible with a dog, and guests may still use the main breakfast buffet as usual. I have once again instructed our team to communicate this accordingly. I am also sorry to hear that you did not enjoy the dinner buffet. With regard to water in the room: in Germany, complimentary bottled water is not part of the official 4-star standard. Our tap water is fully safe to drink and of excellent quality, equal or superior to bottled water. Those who prefer mineral water can purchase it at any time from our 24/7 lobby kiosk. Thank you again for sharing your experience with us. Your feedback helps us to improve our communication and processes for future stays. Best regards Lars Paschold Service Operations Manager

Avis-klantbeoordeling 2.5/5

Elham B. Gezinnen - ALL bevestigde berichten

laat in de avond aangekomen met een baby (was al aangegeven bij de boeking), we kregen alleen sleutels uitgereikt en verder geen info mbt ontbijt/tijden enzovoort. Totaal niet gastvrij en vriendelijk. Vervolgens hebben wij late check out aangevraagd welke goedgekeurd was bij de boeking maar alsnog stonden de schoonmakers om 11 uur in de ochtend midden in de kamer.

Dear Ms. B., thank you for taking the time to share your feedback. Please accept my apologies that you did not feel warmly welcomed upon arrival, especially after a long trip with your baby. This is not the impression we want to leave, and I will address this with my reception team to ensure information is shared more proactively and with a friendlier approach. I am also sorry about the disturbance on your departure day despite your confirmed late check-out. This should not have happened, and I will review our coordination with the housekeeping team so that we handle such requests more reliably in the future. I truly hope you will give us another chance to provide you with the hospitable service you should always expect from us. Best regards Lars Paschold Guest Experience Assistant

Avis-klantbeoordeling 4.0/5

Manca T. Gezinnen - ALL bevestigde berichten

Good option for a short stay if traveling with kids.

Hello Ms. T., Thank you for your feedback and for choosing our hotel for your family stay. I’m glad to hear that you found the value for money good and that we were a suitable option for your trip with kids. I’m truly sorry, however, that the air conditioning in your room didn’t perform as expected — and especially that you felt the issue wasn’t handled with enough care by our reception team. That’s not the level of service we aim to provide, and we’ll be addressing this point internally. During your stay, we were experiencing an extreme heatwave in Frankfurt, with outside temperatures reaching up to 38 °C during the day and staying above 22 °C at night. While our AC systems do function properly, they have technical limits — under such conditions, achieving room temperatures below 25–26 °C can unfortunately be challenging. That said, your experience should still have been handled more attentively, and I appreciate you pointing it out. We’ll work with the team to ensure that every guest feels both supported and heard. We hope to welcome you again soon — under cooler conditions and with the service level you deserve. Best regards Lars Paschold Guest Experience Assistant

Avis-klantbeoordeling 4.5/5

Sarah A. Gezinnen - ALL bevestigde berichten

Easy access to public transports. Good hotel for children, with ice cream as a welcome bonus for children. Close to the supermarket. The room is considerably spatious for family of four.

Dear Sarah A., Thank you so much for your lovely review and great rating! We’re delighted to hear that your family enjoyed the spacious room, our convenient location near public transport and supermarkets, and especially the welcome ice cream for the kids 😊 Creating a comfortable and fun environment for families is something we truly care about. We’d love to welcome you back anytime at Novotel Frankfurt City! Warm regards Lars Paschold Guest Experience Assistant

Prima locatie op loopafstand van Messe Frankfurt

Avis-klantbeoordeling 4.5/5

René Zaken - ALL bevestigde berichten

Nette kamers, prima ontbijt op loopafstand van Messe Frankfurt

Hi René, Thanks a lot for your kind review! Great to hear that you were happy with the cleanliness of the rooms and enjoyed our breakfast. We\'re also pleased that our location near Messe Frankfurt worked out so well for you – it\'s definitely one of our key advantages. We hope to welcome you back soon! Best regards Lars Paschold Guest Experience Assistant

Goed gelegen locatie, prima kamer.

Avis-klantbeoordeling 4.5/5

Martin Stellen - ALL bevestigde berichten

Uitstekend verblijf, prima eten.

Hello Martin, Thank you very much for your great review! 😊 We are delighted to hear that you enjoyed the location of our hotel as well as your room. It’s also wonderful to know that you were satisfied with the food. We hope to welcome you back soon and wish you all the best in the meantime! Best regards, Lars Paschold Guest Experience Assistant

Andere internetgebruikers beoordelen ons hotel

  • 524 beoordelingen 8.3/10 Locatie
  • 771 beoordelingen 7.6/10 Kamer
  • 711 beoordelingen 9/10 Service
  • 18 beoordelingen 9.4/10 Wifi
  • 440 beoordelingen 8.8/10 Ontbijt
  • 362 beoordelingen 8.1/10 Netheid

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