Novotel Frankfurt City 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.5/5 1.463 beoordelingen

Beste prijs
garantie
Novotel Frankfurt City - Image 1
Novotel Frankfurt City - Image 2
Novotel Frankfurt City - Image 3
Novotel Frankfurt City - Image 4
Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Duitsland

Omschrijving

Extras van het hotel

  • Ideale locatie voor de beurs van Frankfurt en het centraal station

  • Grote kamers met Novotel Live'N'Dream-bed, 55" TV en WiFi

  • NOVO² lounge, bar & eetgelegenheid - gesprek en ontspanning in een woonkamersfeer

  • Gezinsvriendelijk: Kid's corner, Familie kamer en nog veel meer

  • Vergaderruimten voor max 250 personen

Onze accommodaties

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Hotel locatie

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Duitsland

Gps:50.115482, 8.642122

Telefoon
Fax +49 69 79303930

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren welkom
  • Restaurant
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

NOVO² RESTAURANT

Wij serveren stedelijke specialiteiten uit de hele wereld in ons restaurant met airconditioning. Ons terras is een populaire plek om te genieten van heerlijk eten en verfrissende drankjes als het lekker weer is.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.5/5  1.463 beoordelingen

Avis-klantbeoordeling 4.5/5

Mohammed S. E. K. Gezinnen - ALL bevestigde berichten

Prima locatie, alles ligt dichtbij het hotel. De kinderen hebben ook genoten van het verblijf. Enige wat we jammer vonden is dat de prijs voor het ontbijt richting de prijzige kant was en al helemaal omdat hrt per dag 25 euro is. All in all hebben wij genoten van ons verblijf. De medewerkers waren heel vriendelijk en begrijpelijk.

Dear Mr E. k., thank you very much for your positive feedback and for taking the time to share your experience with us. We are delighted to read that you and your children felt comfortable during your stay and that our central location helped make your visit convenient and enjoyable. It is especially nice to hear that your children also enjoyed the stay and that our team was perceived as friendly and understanding. I will be very happy to share your kind words with the team. Regarding the breakfast price, thank you for addressing this openly. I would like to add an important point here, especially for families. Children up to the age of 15 have breakfast free of charge when staying and dining together with their parents. For families, this significantly reduces the effective breakfast price per person and is one of the areas where many families particularly benefit from staying with us. Nevertheless, we fully understand that the headline price can still appear high at first glance, and your feedback helps us reflect on how we communicate this benefit more clearly. We are very pleased that, overall, you enjoyed your stay with us. It would be a pleasure to welcome you and your family again at the Novotel Frankfurt City in the future. Kind regards Lars Paschold Service Operations Manager

Avis-klantbeoordeling 4.0/5

Ronald V. D. P. Zaken - ALL bevestigde berichten

Een goede locatie en net hotel.

Hello Ronald V. D. P., thank you for your feedback! 😊 We’re happy to hear you found the hotel nice and well located, and it’s especially great that the friendliness of our bar and restaurant team stood out to you. We hope to welcome you back to Novotel Frankfurt City soon. Kind regards, Lars Paschold Service Operations Manager

Avis-klantbeoordeling 4.0/5

Maria A. A. V. D. M. Zaken - ALL bevestigde berichten

prima hotel, schone kamer maar niet super comfortabel. uiteraard ligt het aan d. locatie in beurstijd, maar d. prijzen zijn echt bizar hoog voor wat je krijgt.

Hello Maria A. A. v. d. M., thank you for your honest feedback. We’re glad you liked the location and found your room clean. At the same time, we understand your point about comfort and especially about the price during trade fair periods. Frankfurt fairs can strongly influence demand across the whole city, and rates rise accordingly. Still, we take it seriously when the value doesn’t feel right for the price paid. Even in peak periods, the overall experience should feel consistently comfortable. Thank you again for sharing this. Kind regards, Lars Paschold Service Operations Manager

Avis-klantbeoordeling 1.0/5

Christian D. Stellen - ALL bevestigde berichten

Kamer mer twee eenpersoonsbedden was kamer met een bed en een sofa opgesteld als bed en veel te hard. Badkamer, spiegel op buikhoogte, bad en douche meer voor kinderen dan volwassen mensen. Hotel speciaal geboekt omdat ons klein hondje in het restaurant mocht na bevestiging via telefoon, echter ter plaatse verboden toegang tot restaurant. Buffet eerste avond aan 39 Euro per persoon was gewoon niet goed. Geen fles water op de kamer zoals verwacht van een 4-sterren hotel.

Hello Mr. D., thank you for your detailed feedback. We are very sorry that your stay did not meet your expectations. For your specific room request, we truly did everything that was possible. Due to hygiene reasons and to guarantee allergy-friendly rooms, dogs are only permitted on our 1st floor, while all regular twin rooms are located on the 7th floor. To accommodate both needs, we assigned you one of our accessible and significantly larger corner rooms on the 1st floor. Since this room does not include a second standard bed, we prepared one of our new, more comfortable sofa beds instead. We regret that the sleeping comfort was not what you had hoped for. The combination of a twin room booking with a dog is extremely uncommon for us, and I will have our system reviewed so that this combination can be blocked entirely for future bookings to ensure full transparency. I sincerely apologize that the information you received by phone regarding both the room setup and the restaurant policy was not clear enough. Since the summer, dogs are no longer permitted inside the restaurant due to several problematic situations. As an alternative, and depending on availability, our Novo² area may be used; breakfast there is almost always possible with a dog, and guests may still use the main breakfast buffet as usual. I have once again instructed our team to communicate this accordingly. I am also sorry to hear that you did not enjoy the dinner buffet. With regard to water in the room: in Germany, complimentary bottled water is not part of the official 4-star standard. Our tap water is fully safe to drink and of excellent quality, equal or superior to bottled water. Those who prefer mineral water can purchase it at any time from our 24/7 lobby kiosk. Thank you again for sharing your experience with us. Your feedback helps us to improve our communication and processes for future stays. Best regards Lars Paschold Service Operations Manager

Avis-klantbeoordeling 2.5/5

Elham B. Gezinnen - ALL bevestigde berichten

laat in de avond aangekomen met een baby (was al aangegeven bij de boeking), we kregen alleen sleutels uitgereikt en verder geen info mbt ontbijt/tijden enzovoort. Totaal niet gastvrij en vriendelijk. Vervolgens hebben wij late check out aangevraagd welke goedgekeurd was bij de boeking maar alsnog stonden de schoonmakers om 11 uur in de ochtend midden in de kamer.

Dear Ms. B., thank you for taking the time to share your feedback. Please accept my apologies that you did not feel warmly welcomed upon arrival, especially after a long trip with your baby. This is not the impression we want to leave, and I will address this with my reception team to ensure information is shared more proactively and with a friendlier approach. I am also sorry about the disturbance on your departure day despite your confirmed late check-out. This should not have happened, and I will review our coordination with the housekeeping team so that we handle such requests more reliably in the future. I truly hope you will give us another chance to provide you with the hospitable service you should always expect from us. Best regards Lars Paschold Guest Experience Assistant

Andere internetgebruikers beoordelen ons hotel

  • 525 beoordelingen 8.5/10 Locatie
  • 761 beoordelingen 7.5/10 Kamer
  • 714 beoordelingen 8.8/10 Service
  • 19 beoordelingen 8.5/10 Wifi
  • 427 beoordelingen 8.9/10 Ontbijt
  • 363 beoordelingen 7.9/10 Netheid
  • 36 beoordelingen 7.9/10 Bar en Dranken

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