Novotel Brugge Centrum 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 1.077 görüş

En iyi fiyat
garantisi
Novotel Brugge Centrum - Image 1
Novotel Brugge Centrum - Image 2
Novotel Brugge Centrum - Image 3
Novotel Brugge Centrum - Image 4
Katelijnestraat 65B, 8000 BRUGGE, Belgium

Açıklama

Otel ekstraları

  • Modern, spacious rooms, perfect for all family needs

  • Creative, gourmet cuisine inspired by local product

  • Outdoor heated swimming pool, open from April to October

  • Varied and healthy all-you-can-eat buffet breakfast

  • Nearby, affordable parking in Bruges city centre

Konaklama olanaklarımız

Otelin konumu

Novotel Brugge Centrum

Katelijnestraat 65B
8000 BRUGGE
Belgium

GPS:51.201848, 3.227073

Telefon

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Kahvaltı
  • Bar
  • %100 Sigara İçilmeyen Otel

NovoMe

We're guided by a simple belief: your home is our home. Savour a delicious, balanced menu and carefully crafted drinks, in spaces that are designed around you it's the 'me' in Novo-me. Perfect if you're looking to unwind or connect.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  1.077 görüş

TripAdvisor Derecesi  4.0/5  3.604 görüş

Lovely Room and amenities, have never experienced worse service

Tripadvisor puanı 2.0/5

CareyDP Couples - TripAdvisor onaylı yorum

The location, room and room amenities were excellent but our impression of the service was the worst I have ever experienced from the moment we arrived. We checked in late afternoon on Tuesday 17th. On arrival we proceeded to reception where 2 staff were sitting chatting and there were no other guests around. When we advised we were checking in, the male referred us to a self serve kiosk where we had to check in ourselves, we must have interrupted them in the middle of a much more important conversation which they continued while we were checking ourselves in. Just as we finished checking in ourselves via the kiosk, another couple arrived who were given a more personalised check in. We then managed to find the lifts ourselves (after initially walking in the wrong direction) and located our room. Later we ordered some extra coffee sachets and milk via the app (we were very familiar with the app as we used it at the Novotel Paddington in London) and after waiting over an hour we received a reply to come to the bar downstairs where we could collect it ourselves. I went to the bar downstairs and neither of the gentleman there had any idea what I was talking about. He checked with the fellow at Reception who came over, went to a room and got some coffee sachets while the gentleman at the bar managed to get some milk and a couple of tea bags for us. I asked the Receptionist politely if this is standard practice (as the bar staff had no idea) and he said in a stern tone “ I was the one who replied to your message, we do not do room service!”. I queried if this was considered room service to which he just replied “we don’t do room service”. It appears plain “service” is something this Hotel doesn’t offer. Needless to say we decided not to eat or drink or spend any more time at the Hotel than we needed to, but did enjoy the room. Anyway, just as a comparison, when we ordered some replacement coffee via the app in the London Paddington Novotel it was brought to our room in less than 5 minutes and the staff there were incredibly helpful and polite. That was our second stay at that Hotel and we will be back next year. Our next stay at the INK Hotel in Amsterdam (also Accor) was perfect and like the Novotel London, the staff couldn’t have been more courteous or helpful from the moment we arrived to the moment we checked out.

Dear Carey, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you enjoyed the comfort and amenities of your room, following our extensive renovations that included new bedding and modern room features designed for convenience and relaxation. However, we apologize that your experience with our service fell short of expectations. It is certainly not the standard we aim to uphold, and we deeply regret any inconvenience you faced. Our self-service kiosk is intended to streamline the check-in process, and we are sorry if this was not communicated effectively at the time of your arrival. Additionally, we understand that timely and clear communication regarding service requests, such as additional coffee sachets and milk, is paramount, and we regret the confusion that occurred during your interaction with our staff. We are sincerely sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve our service. Nonetheless, we are pleased to hear that the room itself provided a pleasant backdrop to your stay. Situated in the heart of Bruges, our hotel offers easy access to the city's historical landmarks and vibrant cultural scene, all within walking distance. We are glad that you could take advantage of our prime location to explore the charming city center. We hope to have the pleasure of welcoming you back on a future visit. Best wishes, Petra DE MEYERE, General Manager

Pretty good

Tripadvisor puanı 5.0/5

Odyssey05230491443 Couples - TripAdvisor onaylı yorum

Great location, secure parking, modern/newly renovated and priced very well. Bar/Restaurant reasonably priced and good selection. City center is right there and staff were lovely. Only little thing would be that the Aircon was a little intermittent.

Dear Guest, Thanks for your review about our hotel. We are thrilled to hear that your stay with us was up to your satisfaction. We are delighted that you found our hotel's location convenient, appreciated the security of our parking facilities, and felt that we provided good value for your stay. It is gratifying to know that our efforts to create a modern and welcoming environment have not gone unnoticed. However, we regret to hear that there were moments when the air conditioning did not function as seamlessly as expected. Please accept our apologies for any discomfort this caused. We are attentive to such details and wish to ensure every aspect of our guest's experience is pleasant. Nonetheless, we are pleased that our bar and restaurant offerings met your expectations and that our staff contributed positively to your visit. Our hotel's central position in the beautiful city of Bruges makes it an ideal spot for guests to explore the surrounding attractions. We hope to have the opportunity to welcome you back and provide you with another enjoyable stay. Best wishes, We are hoping to welcome you back in the future. All the best. Petra DE MEYERE, General Manager

Location, comfort and staff.

Tripadvisor puanı 5.0/5

Compass01399977059 Friends getaway - TripAdvisor onaylı yorum

A group of us came to this hotel 2 years ago and were made very welcome. Forward to 2024 and the same group plus 2 more returned to a transformed hotel. The outside might look the same but inside, wow, it’s fantastic. The reception is very open, but works really well. The rest of the reception floor acts as breakfast, longe and meeting area. New bar is great with reception staff stepping in when barman has finished for the night. The bedrooms have been totally redecorated very stylishly, although some drawer space would’ve been nice. The staff were very friendly. Although we were a large group the two guys on reception got everyone checked in efficiently but with good humour (more hotels need staff with a sense of humour) The buffet breakfast was well catered for with hot and cold choices (the only issue with breakfast was the toaster was extremely slow no matter what setting it was on) Again it was nice to be greeted by amiable staff at breakfast time. Will definitely use this hotel again for its location, comfort and the wonderful staff. Thank you for a great stay

Dear Guest, Thanks for your review about our hotel. It is heartening to know that your stay at Novotel Brugge Centrum left such a lasting impression. We are thrilled that the transformation of our hotel, our welcoming reception area, and the new bar resonated so well with you and your group. Our staff takes great pride in creating a friendly and efficient check-in process, and it's rewarding to hear that their sense of humor was appreciated. The enjoyment of our redesigned bedrooms and the variety served at our buffet breakfast are aspects we love to see our guests relish. However, we acknowledge that the toaster's speed was not up to the mark and regret that the lack of drawer space in the rooms posed an inconvenience. We value your feedback and are looking into these concerns to enhance our guest experience. Finally, the comfort of our accommodations and the amiable nature of our team are paramount to us. We are also glad that you took note of our central location, which allows guests to explore the historic city center with ease. We are hoping to welcome you back in the future. All the best. Petra DE MEYERE, General Manager

Good location, quiet and modern rooms

Tripadvisor puanı 4.0/5

Brixtonmarty2019 Friends getaway - TripAdvisor onaylı yorum

Looks as if had just opened, looks fresh after a thorough refurb. Friendly and efficient staff. Nice to have a pool esp in summer. Breakfast has a good variety and quality. Very Belgium to have a waffle maker.

Dear Marty, Thank you very much for this kind review of your recent stay. We are delighted that you enjoyed our serene ambiance, recent refurbishments, and the presence of our outdoor pool, especially in the summer months. It is wonderful that you appreciated the variety and quality of our breakfast offerings, including the quintessentially Belgian waffle maker. We look forward to seeing you again soon. Best regards, Petra DE MEYERE, General Manager

Terrible hotel

Tripadvisor puanı 2.0/5

MCG C Aileler - TripAdvisor onaylı yorum

There was 4 main things about this hotel which was horrible. 1. In the room mosquitos were flying around and buzzing in our faces and ears during the night and day. 2. The beds felt rock hard and personally it was hard to sleep on. 3. In the bar the Bartenders broke a glass and the broken pieces flew and hit our friends eye but luckily wearing glasses and the person who’s fault it was didn’t apologise at all and didn’t offer any support. They were also eating chips and going on cigarette breaks during their work leaving the bar unattended sometimes and on top of that didn’t do a good job cleaning the glass up as someone in our group cut their hand. 4. Finally our last morning i was awakened with a very loud drill above our room or beside not sure where but it was very loud and this went on for at least an hour making it impossible to fall asleep again. The only good thing about this hotel is the location and the car park price.

Dear Guest, Thank you for taking the time to provide this feedback. We are delighted that you found our central location and the pricing of the nearby public parking to be convenient for your needs. Our hotel strives to provide a perfect starting point for exploring the beautiful city of Bruges, and we are glad you could benefit from this. We are sorry that your stay did not fully meet your expectations. We understand that the presence of mosquitos can be quite bothersome, and we aim to ensure a comfortable environment for all our guests. Concerning the discomfort you experienced with the beds, we would like to note that all our mattresses were carefully selected for quality and comfort, and we regret that they did not align with your personal preference. Regarding the situation at the bar, we sincerely apologize for the unfortunate incident involving the glassware and the subsequent service you received. This does not reflect our usual standards, and we will address this directly with our staff to prevent such occurrences in the future. Lastly, we regret the disturbance caused by the noise during your stay. We typically ensure that any necessary maintenance work is conducted during appropriate times to minimize inconvenience for our guests. Nonetheless, we are pleased that you appreciated the practicalities of our location and parking facilities. We understand how important a seamless experience is to our guests, especially when it comes to accessibility and convenience. We hope to welcome you back on future occasions. Best regards, Petra DE MEYERE, General Manager

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