노보텔 브뤼셀 오프 그랑플라우 4성

고객 평점 (ALL 평가) 4.5/5 2,142 리뷰

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노보텔 브뤼셀 오프 그랑플라우 - Image 1
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노보텔 브뤼셀 오프 그랑플라우 - Image 4
120, rue du Marché Aux Herbes, 1000 브뤼셀, 벨기에

호텔설명

호텔 추가 정보

  • 그랑플라스와 중앙역에서 단 몇 걸음 거리에 브뤼셀의 최고의 명소가 모두 가까이 있습니다.

  • 'Green Key' 인증

  • 아이들과 함께 여행하시나요? 우리의 가족 객실(최대 4명)은 노보텔만의 특별한 분위기를 느낄 수 있습니다.

  • 맛있는 조식 뷔페로 하루를 시작해 보십시오.

  • Zinnia가 열려 있습니다. 브뤼셀의 대담한 이벤트를 위한 새로운 공간을 만나보세요

숙박

호텔 위치

노보텔 브뤼셀 오프 그랑플라우

120, rue du Marché Aux Herbes
1000 브뤼셀
벨기에

GPS:50.846302, 4.354746

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  2,142 리뷰

TripAdvisor 평가  4.2/5  3,573 리뷰

One more night in Brussels

트립어드바이저 평점 4.0/5

XavierK807 TripAdvisor 인증 리뷰

Located in the city center with a public parking next to the hotel, you could not be more central! We arrived lately and we were still welcomed with a big smile! Our rooms were directly accessible and we could enjoy a quiet night. The rooms were super clean, big and functional. In the morning we could enjoy a good buffet breakfast buffet with a big selection of food. Nothing to add, just go there and enjoy.

Dear Xavier, Thank you for taking the time to share your feedback. We’re thrilled your arrival went smoothly and our team could welcome you warmly despite the late hour. It’s wonderful your rooms were ready and provided the quiet comfort you needed. Knowing you found the space clean, spacious, and practical means a lot to us. Starting your day with our varied breakfast selection sounds like a perfect way to explore Brussels. We aim to make every stay seamless for our guests. Your kind recommendation is the best compliment we could receive! We would be delighted to welcome you back on another occasion. All the best, Jurgen Van der Haegen, General Manager

고객 평점 5.0/5

Hoihan K. 가족 - 전체(All) 통지 확인

편안함

안녕하세요 Hoihan님, 소중한 후기 공유에 감사드립니다. 브뤼셀 중심부에서의 숙박을 만족스럽게 즐기셨다니 기쁘게 생각합니다. 앱을 통한 간편한 예약과 플래티넘 혜택, 어린이 친화 공간과 방음 시설까지 긍정적으로 평가해 주셔서 감사합니다. 웰컴 드링크와 어메니티 또한 기대에 부응했다니 더욱 뜻깊습니다. 앞으로도 고객님의 편안함을 최우선으로 하는 노보텔 브뤼셀이 되겠습니다. 다시 찾아주실 날을 기다리겠습니다. 감사합니다. Jurgen Van der Haegen, General Manager

Good hotel

트립어드바이저 평점 4.0/5

Odyssey68153816252 TripAdvisor 인증 리뷰

The hotel itself is very nice and so is it's location. Next to the square. Rooms are not very big, but do the job. All comfort is available. Checkin was fast and everything was clean. More variety for breakfast could be a good idea.

Dear Guest, We thank you for taking the time to provide us with your feedback. We're delighted you found our location convenient for exploring the city center and that your check-in process was smooth. Our team takes pride in maintaining high standards of cleanliness and comfort across all rooms. We sincerely regret that some elements of your stay did not meet your expectations. Regarding your breakfast experience, we aim to cater to diverse preferences while keeping our offerings fresh and balanced. Nonetheless, we're thrilled you enjoyed the amenities provided in your room. Should your travels bring you back to Brussels, we would be honored to welcome you again and showcase our ongoing improvements. We look forward to welcoming you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Perfecto!

트립어드바이저 평점 5.0/5

Scenic39932241016 TripAdvisor 인증 리뷰

Amazing hotel. Near everything. Staff exceptional. Beds super comfy and rooms are lovely. Thank you for making our stay so lovely!!!

Dear Guest, Thanks for this glowing review of your recent experience. We’re thrilled you had such a fantastic experience at Novotel Brussels Off Grand Place! It’s wonderful to hear you appreciated our central location, exceptional team, and comfortable accommodations. Our staff takes pride in delivering attentive service, and we’re glad our beds and room amenities added to your comfort. Knowing you found great value and quality throughout your stay truly motivates us. We hope to see you again soon. Best wishes, Jurgen Van der Haegen, General Manager

A deeply disappointing experience at Novotel Grand Place Brussels – zero flexibility in a moment of crisis

트립어드바이저 평점 1.0/5

Tourist16231235448 TripAdvisor 인증 리뷰

A deeply disappointing experience at Novotel Grand Place Brussels – zero flexibility in a moment of crisis What should have been a joyful weekend in Brussels with my Dutch family turned into a distressing situation due to a sudden and serious cardiovascular health emergency involving my stepmother. With no choice but to cancel our plans last minute, I reached out to all parties involved to explain the situation. Every other booking—from excursions to our reservation at the renowned restaurant Aux Armes de Bruxelles—was cancelled without issue. Each provider responded with understanding and empathy, recognizing that health emergencies are unpredictable and deserving of compassion. Unfortunately, Novotel Grand Place Brussels stood in stark contrast. Despite explaining the gravity of the situation and requesting a minimum level of flexibility or empathy, the hotel categorically refused to accommodate or even acknowledge the exceptional circumstances. Their response was rigid, impersonal, and devoid of any human consideration. As I am currently abroad, I was unable to manage the situation in person, which made the lack of support even more difficult. I had hoped for a gesture of goodwill—be it a partial refund, a credit, or even a simple acknowledgment of the situation. Instead, I was met with a cold, bureaucratic stance that felt entirely out of step with the hospitality industry’s values. This experience has left me deeply disappointed—not only because of the financial loss, but because of the missed opportunity for Novotel to show that they care about their guests as people, not just bookings. I sincerely hope the management reflects on this and considers how a touch of empathy can go a long way in building trust and loyalty.

Dear Guest, Thank you for sharing your feedback about your experience at our hotel. We sincerely apologize that your experience fell short of expectations during such a challenging time. While our standard cancellation policies are designed to ensure fairness for all guests, we deeply regret that we couldn't find a more compassionate solution given your exceptional circumstances. Our 24-hour reception team is always available to discuss urgent situations, and we wish we'd been able to connect you with appropriate support while you were abroad. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,999 리뷰 9.8/10 위치
  • 1,558 리뷰 7.1/10 객실
  • 1,365 리뷰 8.6/10 서비스
  • 17 리뷰 8/10 인터넷 가격
  • 874 리뷰 7.6/10 조식
  • 556 리뷰 7.4/10 청결도
  • 254 리뷰 5.8/10 레스토랑
  • 253 리뷰 5.5/10 편의 시설

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