노보텔 브뤼셀 오프 그랑플라우 4성

고객 평점 (ALL 평가) 4.5/5 2,090 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
노보텔 브뤼셀 오프 그랑플라우 - Image 1
노보텔 브뤼셀 오프 그랑플라우 - Image 2
노보텔 브뤼셀 오프 그랑플라우 - Image 3
노보텔 브뤼셀 오프 그랑플라우 - Image 4
120, rue du Marché Aux Herbes, 1000 브뤼셀, 벨기에

호텔설명

호텔 추가 정보

  • 그랑플라스와 중앙역에서 단 몇 걸음 거리에 브뤼셀의 최고의 명소가 모두 가까이 있습니다.

  • 'Green Key' 인증

  • 아이들과 함께 여행하시나요? 우리의 가족 객실(최대 4명)은 노보텔만의 특별한 분위기를 느낄 수 있습니다.

  • 맛있는 조식 뷔페로 하루를 시작해 보십시오.

  • Zinnia가 열려 있습니다. 브뤼셀의 대담한 이벤트를 위한 새로운 공간을 만나보세요

숙박

호텔 위치

노보텔 브뤼셀 오프 그랑플라우

120, rue du Marché Aux Herbes
1000 브뤼셀
벨기에

GPS:50.846302, 4.354746

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  2,090 리뷰

TripAdvisor 평가  4.2/5  3,568 리뷰

2024으뜸 시설

Good hotel

트립어드바이저 평점 4.0/5

Odyssey68153816252 TripAdvisor 인증 리뷰

The hotel itself is very nice and so is it's location. Next to the square. Rooms are not very big, but do the job. All comfort is available. Checkin was fast and everything was clean. More variety for breakfast could be a good idea.

Perfecto!

트립어드바이저 평점 5.0/5

Scenic39932241016 TripAdvisor 인증 리뷰

Amazing hotel. Near everything. Staff exceptional. Beds super comfy and rooms are lovely. Thank you for making our stay so lovely!!!

Dear Guest, Thanks for this glowing review of your recent experience. We’re thrilled you had such a fantastic experience at Novotel Brussels Off Grand Place! It’s wonderful to hear you appreciated our central location, exceptional team, and comfortable accommodations. Our staff takes pride in delivering attentive service, and we’re glad our beds and room amenities added to your comfort. Knowing you found great value and quality throughout your stay truly motivates us. We hope to see you again soon. Best wishes, Jurgen Van der Haegen, General Manager

A deeply disappointing experience at Novotel Grand Place Brussels – zero flexibility in a moment of crisis

트립어드바이저 평점 1.0/5

Tourist16231235448 TripAdvisor 인증 리뷰

A deeply disappointing experience at Novotel Grand Place Brussels – zero flexibility in a moment of crisis What should have been a joyful weekend in Brussels with my Dutch family turned into a distressing situation due to a sudden and serious cardiovascular health emergency involving my stepmother. With no choice but to cancel our plans last minute, I reached out to all parties involved to explain the situation. Every other booking—from excursions to our reservation at the renowned restaurant Aux Armes de Bruxelles—was cancelled without issue. Each provider responded with understanding and empathy, recognizing that health emergencies are unpredictable and deserving of compassion. Unfortunately, Novotel Grand Place Brussels stood in stark contrast. Despite explaining the gravity of the situation and requesting a minimum level of flexibility or empathy, the hotel categorically refused to accommodate or even acknowledge the exceptional circumstances. Their response was rigid, impersonal, and devoid of any human consideration. As I am currently abroad, I was unable to manage the situation in person, which made the lack of support even more difficult. I had hoped for a gesture of goodwill—be it a partial refund, a credit, or even a simple acknowledgment of the situation. Instead, I was met with a cold, bureaucratic stance that felt entirely out of step with the hospitality industry’s values. This experience has left me deeply disappointed—not only because of the financial loss, but because of the missed opportunity for Novotel to show that they care about their guests as people, not just bookings. I sincerely hope the management reflects on this and considers how a touch of empathy can go a long way in building trust and loyalty.

Dear Guest, Thank you for sharing your feedback about your experience at our hotel. We sincerely apologize that your experience fell short of expectations during such a challenging time. While our standard cancellation policies are designed to ensure fairness for all guests, we deeply regret that we couldn't find a more compassionate solution given your exceptional circumstances. Our 24-hour reception team is always available to discuss urgent situations, and we wish we'd been able to connect you with appropriate support while you were abroad. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

Good location but not a lot of heart

트립어드바이저 평점 3.0/5

EugeneB974 TripAdvisor 인증 리뷰

Really recommend this hotel for the central location. Other than that it is a standard business level efficient adequate sufficient base for exploring the Brussels city centre. Breakfast was included and met the familial expectations of the teens present. Cleanliness was more superficial rather than to be remaked upon. Our arrival was probably the highlight as the girl on reception took time to include the junior family members (stuffed teddy greatly appreciated) and set a great tone for the following days. Would defintiely recommend but a bit soulless.

Dear Eugène, Thank you for sharing your review. We're delighted our central location proved convenient for exploring Brussels and that our breakfast offerings met your family's needs. Our team takes particular pride in creating welcoming arrival experiences, and we're thrilled this set a positive tone for your stay. We sincerely regret that some elements of your visit fell short of expectations. While we maintain rigorous cleaning protocols, we acknowledge your observations and will review our procedures. Regarding the atmosphere, we aim to balance efficiency with warmth through personal touches like our staff's attentive service. Finally, our prime location near Grand-Place continues to be a highlight for many guests, offering easy access to Brussels' cultural treasures. We're grateful you recognized this advantage in your recommendations. It would be a pleasure to welcome you back on a future occasion. Kind regards, Jurgen Van der Haegen, General Manager

Great location but just average service

트립어드바이저 평점 3.0/5

Denise L TripAdvisor 인증 리뷰

The location was perfect, which was easy for us to go anywhere. The service was hard to define. The shower couldn't drain at our first night. I called the reception and someone said that they would come to check in 20 minutes. After waited for 45 minutes and none of us could have shower after a long day, I called the reception again and this time they replied that they were too busy and no one would come. I was so angry that they could tell at our first call as they just wasted our time and all of us were so tired. However, we found that they did help to fix the problem when we came back from outsides on second day. The room and the bed were actually comfortable. I just hoped they could be honest at the first place. Overall, the price was reasonable and it was good for city explorer.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We're delighted you found your room comfortable and appreciated our team's efforts to resolve the maintenance concern during your stay. However, we sincerely regret the delayed initial response from our reception team fell short of our usual standards. Please know we've reinforced our protocols to ensure prompt attention to all guest requests. Nonetheless, we're pleased our central location proved convenient for exploring Brussels, and that you found our pricing reflective of the value we aim to provide city explorers. We hope to welcome you again. Best wishes, Jurgen Van der Haegen, General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,981 리뷰 9.8/10 위치
  • 1,543 리뷰 7/10 객실
  • 1,342 리뷰 8.6/10 서비스
  • 18 리뷰 8.1/10 인터넷 가격
  • 872 리뷰 7.5/10 조식
  • 535 리뷰 7.2/10 청결도
  • 253 리뷰 5.5/10 편의 시설
  • 246 리뷰 5.5/10 레스토랑

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브뤼셀 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.