이비스 브뤼셀 오프 그랑 플라스 3성

고객 평점 (ALL 평가) 4.5/5 2,592 리뷰

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Grasmarkt 100, Rue du Marché aux Herbes 100, 1000 브뤼셀, 벨기에

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  • 위치: 유명한 브뤼셀 그랑 플라스에서 도보로 2분 거리

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이비스 브뤼셀 오프 그랑 플라스

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 브뤼셀
벨기에

GPS:50.846767, 4.355081

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ST MICHEL

바: 하루 중 언제든지 함께 할 수 있는 친근한 공간입니다.

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ALL 평가  4.5/5  2,592 리뷰

TripAdvisor 평가  4.0/5  3,864 리뷰

2024으뜸 시설

Perfect options for a few nights stay in Brussels. Rooms are 1.5X in size of IBIS STANDARDS…

트립어드바이저 평점 5.0/5

rohankamra90 Couples - TripAdvisor 인증 리뷰

Perfect location Clean rooms Courteous staff Opt in for breakfast during checking to save some €€€. If you opt in before 12 midnight for the next day is €3 cheaper Large rooms, enough space for two people Decent size washrooms Go for it without second thoughts..

Dear Rohan, Thank you very much for this kind review of your recent stay. We're overjoyed to hear that your stay at ibis Brussels Off Grand Place was to your satisfaction. We are delighted that you appreciated the spaciousness of our rooms, the pristine condition of our accommodations, and the warm service provided by our staff. Opting for our breakfast deal is indeed a savvy choice, and we're glad you found it to your advantage. It's great to know that the size of our washrooms also contributed to a comfortable experience. Your mention of the convenience of our location underscores our commitment to ensuring guests have easy access to the heart of Brussels, with numerous attractions just a stroll away. We look forward to seeing you again soon. Best regards, Jurgen Van der Haegen, General Manager

Dirty, Noisy, Arrogant Staff

트립어드바이저 평점 2.0/5

Ivo C 비즈니스 - TripAdvisor 인증 리뷰

Location is super good, right at the heart of the action. That is this hotel’s saving grace. Otherwise the worse IBIS experience I ever had. Would totally put me off the IBIS brand. First assigned room had a terrible excrement smell. Hotel still had some 10 rooms empty so they switched rooms no questions asked. Paper thin walls means you can hear the other people in other rooms and in corridor just as if you are part of the action. No tea and coffee facilities in room. Basic thin and harsh towels. Zero minutes grace for a free late checkout. On the positive a decent buffet breakfast.

Dear Ivo, Thank you for taking the time to share your feedback. We are pleased that you found our location to be excellent, situated right in the heart of Brussels, providing convenient access to the city's historic and cultural attractions. However, we regret to hear that your initial room did not meet our standards of cleanliness and that the sound insulation did not provide the peace and comfort we aim to offer. We understand the importance of a restful environment and apologize for any inconvenience caused. Additionally, we acknowledge your disappointment regarding in-room amenities and the absence of tea and coffee facilities in standard rooms. We offer these conveniences in our premium rooms, along with other enhanced features, for those who value these additional comforts. As for the towels, we strive to balance guest comfort with environmental considerations, providing extra towels upon request to align with our Planet 21 initiative. Regarding the late checkout policy, we aim to accommodate our guests' needs while managing the availability of our rooms, and we are sorry if this policy did not meet your expectations on this occasion. We also take note of your comments regarding our team's service and apologize for any perception of arrogance; this is certainly not the standard we strive for, and we will address this feedback internally. Finally, we are delighted that you enjoyed the buffet breakfast, which is a point of pride for us in offering a variety of delicious options to start the day. We hope that despite the issues encountered, the positive aspects of your stay will encourage you to return, giving us another opportunity to better serve you. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Jurgen Van der Haegen, General Manager

poor service at Frontdesk. unfriendly and unhelpful.

트립어드바이저 평점 2.0/5

Lim S TripAdvisor 인증 리뷰

FD guy not at counter. chit-chating in room. Unfriendly and unhelpful. Room booked by my son. an Accor good member. We had to ASK the guy for welcome drink. No coffee in the room - again had to ASK. No bottled water. Second day, wanted to charge 6EUR for water. FD staff at Ibisoff Grand Place Brussels are really poor. Bad attitude or badly trained Contrast with the great Ibis FD staff at Ibis Paris Rue Lafayette (Merriam).

Dear Guest, Thank you for taking the time to provide this feedback. We regret to hear that your interactions with our front desk staff did not meet the exceptional standards we strive to uphold. Creating a welcoming and helpful atmosphere for our guests is a top priority, and it is disappointing to learn that we fell short of these goals during your visit. Furthermore, it is our policy to provide a complimentary welcome drink to our valued Accor members, and we apologize for any oversight in extending this courtesy to you without prompt. We understand that the availability of in-room amenities such as coffee and bottled water can significantly enhance the comfort of your stay. We offer these conveniences in our premium rooms, and we apologize if this was not clearly communicated to you upon your arrival. Additionally, we are sorry to hear about the confusion regarding the water charge on the second day of your stay. Our intention is always to provide transparent and fair pricing for all additional services. We appreciate your acknowledgment of the positive experiences you've had with our ibis family at the Ibis Paris Rue Lafayette. It is clear that we have areas to improve upon to ensure that our service consistently reflects the high standards of the ibis brand. We look forward to welcoming you very soon. Best regards, Jurgen Van der Haegen, General Manager

Great hotel in the heart of downtown Brussels

트립어드바이저 평점 4.0/5

Gregory H TripAdvisor 인증 리뷰

We just returned home from a Brussels mission trip with our church where we stayed for seven nights in the Ibis Hotel off Grand Place. The location of the hotel is fantastic...close to Grand Place, the Brussels Central Station, a great waffle shop, and many streets to explore great food, shopping and Belgian beers. The rooms were more than adequate for our stay. The pillows were fantastic. The bed was comfortable and firm. Bathroom and shower were all we needed. There are no drawers in which to unpack, if desired. We had no AC, but we could open the window and try to sleep with the street noise, which can be quite a bit since it's just off a park with a lot of partying going on at night. So, without an AC and with windows closed to shut out street noise, the rooms got a bit stuffy and warm (yes, even in Brussels). There was no option for just a fan unless you turned on the heat, which defeated the purpose of cooling down the room. The breakfast service was really better than expected with both hot options, along with meats, cheeses, very good breads and croissants and coffee, but after a few days it became routine. All-in-all, I have no reservations about recommending the Ibis when in Brussels AND, prior to moving into this hotel with our group, my wife and I stayed three nights in the Hilton close by and for the money, the Ibis was better.

Dear Guest, Thanks for your review about our hotel. We are thrilled that you enjoyed the comfort of our Sweet Bed by ibis, the cleanliness and functionality of our bathroom facilities, and the variety of options provided in our breakfast service. Our team takes great pride in ensuring a pleasant stay for our guests, and it is rewarding to know these aspects were highlights of your visit. However, we apologize for any inconvenience you experienced due to the lack of drawers in the room and the absence of AC. We understand the importance of a comfortable room environment, and while our air conditioning is regulated automatically for environmental reasons, we do have extra fans available upon request to ensure our guests' comfort. Additionally, we recognize the importance of a peaceful night's rest. Although our central location is perfect for exploring the city, it can bring the vibrancy of urban life closer to your stay. For future visits, we can offer rooms facing the quieter side of the hotel or provide separate heaters upon request to tailor your room's climate to your preferences. Finally, we are delighted to hear that you found our location to be fantastic, with easy access to Grand Place, Brussels Central Station, and local delights such as waffles and Belgian beers. Our central location is indeed a highlight for many of our guests, and we are glad it contributed positively to your mission trip. We are hoping to welcome you back in the future. All the best. Jurgen Van der Haegen, General Manager

Bring your own towels!

트립어드바이저 평점 1.0/5

David H TripAdvisor 인증 리뷰

Given that this stay was very expensive it was outrageous that (1) no towels were provided in the room, and (2) no kettle was provided. I went to reception and was given 4 face flannels and 1 hand towel. I was told that my standard room did not have a kettle and that I would have had to book an Executive room to get a kettle. Hilariously, the hotel advertises on booking.com showing a picture of a bathroom with towels.

Dear David, Thank you for taking the time to share your feedback. We regret to hear that certain aspects of your stay at ibis Brussels Off Grand Place did not meet your expectations. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we apologize if we fell short in this regard. Regarding the towels, our policy is to change them daily unless they are hung up, as part of our commitment to environmental sustainability. However, it seems there was a misunderstanding, and we apologize for any inconvenience this caused. Fresh towels are always available upon request at the reception. In relation to the kettle, these are indeed provided only in our premium rooms. We understand the convenience a kettle can bring, and we are sorry for any confusion caused by the room amenities listed. We will review our communication to ensure our guests have a clear understanding of the amenities associated with each room type. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Jurgen Van der Haegen, General Manager

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그 외 웹 사용자 평가 등급

  • 2,724 리뷰 9.8/10 위치
  • 2,369 리뷰 6.1/10 객실
  • 1,802 리뷰 9/10 서비스
  • 36 리뷰 8.9/10 인터넷 가격
  • 1,369 리뷰 4.5/10 안락함
  • 1,147 리뷰 8.9/10 조식
  • 830 리뷰 7.4/10 청결도

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