Novotel Paris Charles-de-Gaulle Airport

This has been our go to place to stay at Roissy for flights back to the states. Unfortunately, quality has gone downhill. A/C was present in lobby and main floor but had been SHUT DOWN to all rooms due to time of year (September). Our room, 604 (22 Sept 2022), on the top floor was about 80F. The windows could not be opened because the handles had been removed for security. Hotel assistance insisted that if we turned off the A/C unit and restarted it that cold air would commence. On multiple attempts, the little green light next to the snow flake would not illuminate. Housekeeping was dispatched to take us on a tour of 6 other rooms, all with the same issue. The hotel was half empty due to price/demand and there were multiple rooms, all with defunct A/C. The housekeeper finally admitted that hotel management had shut down the A/C for all rooms in the building due to time of year with no regard for actual temperature inside the building or customer comfort. This is a relatively expensive hotel with many options in this price range available with working climate control. After wasting 25 minutes touring rooms on the 6th floor and the 3rd floor, we resigned ourselves to a poor night of sleep. After a second request, house keeping brought a handle to open our window. With it open, the room was cooler but we were subject to merciless aircraft noise. Note to Novotel corporate- A/C is vital for airport hotels because opening windows isn't practical with the noise. At minimum, have a thermostat in rooms set to a min temp like 75F rather than hot box your clients. If you are shutting down A/C, make certain your minsplits are ducted to draw cooler outside air to your upper floors. We noted that A/C was working fine in the lobby and restaurant to keep staff cool. It was only in the rooms that it was shut down. Running the fan on full simply pulled additional warm air into our room as it was obvious the AC mini-splits are not ducted outdoors. This issue was brought to the attention of hotel staff with no acceptable solution. Hotel staff are located in a very informal space at desks more suited to an office share than a hotel. Staff were often roaming around the space and it was difficult to ascertain who was actually in charge. The popup drain for the bathroom sink was stuck down and could not be opened. The pop up lever had become detached which was not identified by housekeeping before our room was occupied. There was soap scum from previous occupants that had never drained. There was a general lack of quality control or consideration for guest comfort. Bathrobes and two types of water in the mini-bar are a nice touch, but what we really want is to sleep in a temperature-controlled space and have basics like working sinks. Sleep is the primary goal! We will be staying at the Hilton or a competitor from now on.

Hotel bom, próximo ao transporte e ao comércio, principalmente de alimentação. Os quartos são espaçosos e bem equipados, mas a geladeira não funcionava. Pessoal atencioso.

Gostamos muito da localização, acesso facílimo , o trem do aeroporto para na porta do hotel , é só subir as escadas . O quarto é silencioso, a cama boa, chuveiro idem , o café da manhã sortido no restaurante, bem decorado e de bom gosto

Ótimo local para ficar. Porém, o hotel não condiz com a rede Novotel. Mais apropriado para um da rede Íbis.

Fiz reserva apenas para passar 8 horas no hotel, entre 2 vôos. Cheguei às 12:30 horas do dia 7 de setembro, portanto no horário mais quente do dia. Após uns 20 minutos no quarto que me foi alocado, o calor estava insuportável, ar condicionado claramente não funcionava. Encontrei um funcionário da manutenção no corredor, ele verificou que, de fato, havia um problema e ficou de resolvê-lo. Meia hora depois minha paciência se esgotou, dirigi-me à recepção, esperei mais uns 15 minutos até que a única recepcionista terminasse de atender a um outro cliente e ela concordou em transferir-me. Nesse novo quarto o ar condicionado funcionava mas de forma claramente insuficiente. Conclusão, se o calor é muito a infraestrutura do hotel, bem como o conjunto do pessoal de serviço, são ambos insuficientes.