Novotel Suites Paris CDG Airport Villepinte

Novotel Suites Paris CDG Airport Villepinte 4 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 759 comentários

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Extras do hotel

  • HOTEL com certificação ALLSAFE

  • A 10 minutos do Aeroporto CDG e do parque de exposições de Villepinte

  • Suites amplas e confortáveis de 98 m² com kitchenette

  • Transporte de ligação (ida/volta) para o aeroporto (3 EUR/viagem/pessoa). Consulte os horários

  • A Boutique Gourmande e a área de fitness encontram-se disponíveis 24 horas/dia

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Hotel aprovado por ALLSAFE

Localização do hotel

Novotel Suites Paris CDG Airport Villepinte

335 Rue de la Belle Etoile
95700 ROISSY-EN-FRANCE
França

GPS:48.989437, 2.512914

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Transporte de ligação
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar

BAR

No Novotel, o tempo está do seu lado: relaxe, descomprima e divirta-se! Desfrute de um momento de convívio enquanto toma uma bebida e partilha uns pratos deliciosos.

As nossas opções de alojamento

Os nossos 30 metros quadrados acomodam 1 a 4 pessoas e são personalizáveis para atender às suas necessidades. Incluem as comodidades necessárias, como internet de alta velocidade, uma área de mesa, sofá conversível, TV HD c/ Canal+ e BEIN SPORTS. As nossas suites dispõem de micro-ondas, frigorífico, chaleira e cafeteira Nespresso. Desfrute da liberdade do seu espaço. Chuveiro ou banho? Não há necessidade de escolher, oferecemos as duas opções!

Quarto

Suite Executive - 1 cama de casal e 1 sofá-cama

  • Número máx. de pessoas: 2
  • Superfície: Desde 30 / 322 sq ft
  • Vistas: Lado do jardim
  • Internet sem fios no quarto
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Utensílios para chá/café(...)

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.3/5  759 comentários

Classificação do TripAdvisor  4.0/5  417 comentários

Beware of the shuttle bus and taxis arranged by the Novotel staff

Nota Tripadvisor 1.0/5

R1640BDmatthewl Famílias - Avaliação com certificação TripAdvisor

We stayed at this hotel at the beginning and end of our holiday and both times had trouble with the shuttle bus from the airport. The first time we went to the place the bus was supposed to arrive about 5 minutes ahead of time, but the bus never came. We waited about 40 minutes with another family who were also waiting for the same bus. They tried calling the hotel, but got no useful help. In the end, we persuaded another bus to take us to the hotel, but they took us to a different Novotel. The Novotel staff then hired us a taxi to Novotel Villepintes - only 2.1km away - and the taxi drivers charged us 25 Euros per taxi. This was the last thing we needed after a 14 hour flight from Japan with two small children. When we finally arrived at Novotel Villepintes, we were offered no apology or explanation for why the bus hadn’t come. At the end of our holiday the shuttle bus did actually turn up (about 10 minutes late). We were lucky enough to get on, but another family were unable to as there was not enough room and the hotel would only send one bus (I noted that other hotels send multiple buses to the same bus stop). The family had had assurances from the hotel that they would be picked up and had been waiting for some time, but in the end they were left stranded at the airport. In the morning after we arrived at the beginning of the trip, we asked the reception staff to book a taxi to Paris Montparnasse Station. They told us if we booked with them in advance, it would be 65 Euros, implying that this was a good rate. In the end, the taxi was 75 Euros. On our way back at the end of the trip, we did the same journey in reverse in an official taxi, and the rate was 58 Euros. Frankly, we felt misled and cheated. Whether or not you can blame the hotel for the taxis they called for us is perhaps debatable. However the awful shuttle bus service they provide from the airport is entirely on them. It’s a shame, because other aspects of the hotel are basically fine (although it is in the middle of nowhere with only one restaurant close by). Unless they dramatically improve their shuttle bus service, though, I would not recommend anyone to stay here.

Dear Matthew ! Following your stay amongst us and your review, we would like to thank you for selecting our hotel and detailing what happened. We are sorry to read that your stay was not what you expected. We indeed encountered a few issues in the daily management of our airport shuttles including an incredible increase in the demand for this type of services. At the same time, some of the travelers carried up to 16 suitcases at the same time which made some of the seats inaccessible. The only way to satisfy the demand was to only take several passengers at a time instead of driving all of them on the same ride. It generated important delays. Please be sure that these situations are very rare and that we are doing everything in our power to reinforce this service as much as possible. We thank you for understanding and hope to have the pleasure to hear from you very soon. With our warmest regards Christophe Prigent Directeur Général

Comfortable, perfect location close to CDG airport, super friendly staff!

Nota Tripadvisor 5.0/5

Mel M Famílias - Avaliação com certificação TripAdvisor

First make sure you are going to the correct Novotel in Paris proper there are like 4 of them - so double check addresses. We accidentally went to the one attached to the airport when this one is actually located about 10 miles away. We took a taxi (via Free Now app) and it was about 14 Euros. There are also taxis readily available around the airport terminals wherever you end up, we just prefer the app - it's helpful if you don't speak the language well - you can drop pins on maps and pay via the app. Rooms were clean, bathroom portions were separated, toilet in one room, bath, sink and shower in another room. The toilet was about the size of an airport lavatory (maybe a bit bigger) so it is smaller if you are a larger person - though my 6'5 husband did not have an issue using it, so if you are tall should be fine. Very clean room. Power is supplied by putting your key into the slot provided. Good air-conditioning/temperature control. Nespresso provided with some pods and two tiny cookies which my 6 yo promptly ate. Beds are comfortable. We were in a room on the 3rd floor, it was quiet. Make sure you have a converter if you have devices requiring power and you don't have the same connector end, the outlets are for plug in, I did not see any USB connections in the room. They do provide family rooms (ours had 1 large bed and a smaller couch/small-twin-sized bed that our child could sleep on, it was perfect. Breakfast buffet (can be included in your stay if you add that on) was great, good diversity of food and coffee/tea options. For dinner options their bar area which also doubles as a restaurant (and breakfast buffet area in the morning) or you can go across the street to the steakhouse which has great food and good beer/wine - good option if you are just laying over with a flight the next day (which we were) - they are open until 11pm (serve food until 10:30pm I believe). Very content with our stay!

Dear Traveler ! Wonderful ! We are pleased to hear that you loved your stay amongst us ! It was a pleasure for us to receive you too. We are especially thankful for sharing this review which really motivated our teams. They are quite passionate about making our guest's stay a success ! We are glad to notice that you enjoyed your room's cleanness. Meryem, our house keeping manager, will be happy to see that everything went ok and that she contributed to the success of your stay. We are happy that you loved your suite. For our guests, our 30m2 fully equipped suites (kitchen, ..) which structures can be adapted to their needs are one of the main advantages of our hotel. We hope that you enjoyed the results of our renovations especially with the new Food Bar which was added. It offers international dishes. We hope that you had a nice way back home and that you will enjoy coming back. With our friendliest regards

Boa localização e staff muito profissional e prestativo.

Nota clientes Avis 4.5/5

Cristina L. Negócios - Comentários confirmados de ALL

Muito positiva.

Dear Cristina ! Thank you so much for these moments spent together during your times in France. We are proud to be aware of your taste for our location. We sent your feedback to our team which enjoyed knowing that they participated to the success of your trip and that you found them very professional & helpful ! We hope to have the pleasure of welcoming you back very soon. Until then, we stay at your disposal and thank you again for your trust ! Yours faithfully ! Christophe Prigent Directeur Général

Irada

Nota Tripadvisor 5.0/5

D8191YQkirillk Negócios - Avaliação com certificação TripAdvisor

I want to say thank you to an employee whose name is Irada. Young, active and always in a good mood. Very responsive and friendly, always ready to help in any matter. She knows 3 languages. Does its job great. my verdict is 10/10

Dear Traveler ! First and foremost, please let us express our gratitude for the selection of our establishment. It was a pleasure to get to know you & to read your review. Irada is very pleased by your feedback, she is in training at the Reception and receiving such feedbacks from our Guest’s is very motivating. It will be a true pleasure to receive you again; until then we stay at your entire disposal. With Our friendliest regards ! Christophe Prigent Directeur Général

Great Staff however the Service of the hotel was sub par

Nota Tripadvisor 3.0/5

sundhew9 Famílias - Avaliação com certificação TripAdvisor

The hotel location is great as it is close to the Airport however the service was sub par as the Business Center was down. There was no bedding on the single beds and the service quality was average. I would not recommend this to anyone staying during the international travel as it is not travel friendly hotel at all. The staff at front desk was on training and even though he was tried a lot to accommodate all the needs he had limited resources. I would recommend the Management to really look into providing better experience at check-in and check out.

Dear sundhew9 Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. It is true that we have currently a lot of new employees and some of them just started some days ago so they are still in training. I am confident that we will get back to our usual high service standards very soon. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in order to better uphold our commitment to deliver exceptional service to every guest I hope you will be giving us another chance and returning to our hotel in the future. Please, feel free to contact me directly before your next stay so that we can engage a total investment making you satisfied. I remain at your entire disposal. Kind Regards, Christophe GM

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 289 comentários 6.9/10 Localização
  • 557 comentários 7.8/10 Quarto
  • 450 comentários 7.3/10 Serviço
  • 12 comentários 6.4/10 Internet
  • 344 comentários 7.7/10 Conforto
  • 205 comentários 7.1/10 Limpeza
  • 165 comentários 6.9/10 Pequeno-almoço
  • 78 comentários 5/10 Comodidades

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