Novotel Maastricht 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,385 件のレビュー

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Novotel Maastricht - Image 1
Novotel Maastricht - Image 2
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Sibemaweg 10, 6227 AH MAASTRICHT, Netherlands

説明

ホテルのその他の情報

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

当ホテルの客室

ホテル所在地

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

GPS:50.84499, 5.718246

電話番号
ファックス +31 43 361 6044

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

WINNERS

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,385 件のレビュー

トリップアドバイザーの評価  4.0/5  1,275 件のレビュー

2024エクセレンス認証

Excellent customer care by exceptional staff

トリップアドバイザーの評価 5.0/5

johns6581 トリップアドバイザー認証口コミ

We found that all the staff were extreemely polite, patient and very helpful without exception. The receptionist allowed us to checkin early without any prior arrangement and we were allowed to checkout 30 mins later than normal as we had a child who wasnt feeling well. The breakfast staff allowed breakfast to run over the normal closing time as well for us owing to our poorly child. Special mention to Veronika and Anouk at reception who helped us enormously to find and keep safe our passports which we left in the safe by mistake and only found out when we were in Amsterdam. Thanks again for all your help and for the lovely stay.

Dear Guest, Thank you for this great review. We are truly delighted to hear about your fulfilling stay at Novotel Maastricht. It warms us to know that you experienced the courtesy and patience our staff strives to provide. Our team takes great pride in going above and beyond for our guests, and it is rewarding to hear that Weronika, Anouk, and the rest of our staff made such a wonderful impression on you. We understand how stressful misplaced personal items can be, especially while traveling, and we're glad we could assist in safely retrieving your passports. Flexibility is key to a comfortable stay, and we're pleased that we could accommodate your needs with an early check-in, a grace period during check-out, and breakfast timing that suited your situation. We aim to ensure every guest leaves with positive memories, and your experience epitomizes the service we wish to offer. We look forward to welcoming you back soon. Kind regards, Team Novotel Maastricht Tel +31 43 361 1811 frontoffice@novotelmaastricht.com

Good stay

トリップアドバイザーの評価 4.0/5

Velvon A Couples - トリップアドバイザー認証口コミ

Stayed for 2 nights. Reception staff is helpful and welcoming. Room was good and comfortable bed. Window opens full (this was an advantage for us) and a fan was provided on request. Clean room and bathroom. Size of the room and bathroom is decent. Bathroom and toilet are separate. Jay Jay at restaurant is super amazing and loved his service. Hotel is slightly away from the city centre (about 1.5kms) and nothing around the hotel. Enjoyed our stay.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that our reception staff made a good impression with their helpful and welcoming demeanor, and it's wonderful to know that the comfort of your room and bed contributed positively to your experience with us. While we are pleased that you enjoyed the option to fully open the window and the additional fan provided, we regret to hear that our location did not fully meet your expectations. Novotel Maastricht is indeed a short distance from the city center and we hope this allowed you a pleasant opportunity to explore the surrounding areas. We also take pride in the cleanliness of our accommodations, ensuring that every guest has a tidy and well-maintained space throughout their stay. It is particularly gratifying to learn that Jay Jay's service at our restaurant left a lasting positive impact on your dining experience. We strive to offer exceptional service and it seems we have succeeded on this occasion. Although our hotel is set a bit away from the hustle and bustle, we trust that the tranquility of our location contributed to an overall enjoyable stay. We hope to welcome you back. All the best. Team Novotel Maastricht Tel +31 43 361 1811 frontoffice@novotelmaastricht.com

必要な物は揃っている

お客さまの声 5.0/5

M ファミリー - 確認済みレビュー すべて

気持ちの良い滞在でした。

様、 この度はNovotel Maastrichtをご利用いただきまして、ありがとうございました。 お客様にシルバーステータスのALLメンバーとしてご満足いただき、私たちは大変嬉しく思っております。ノボテルマーストリヒトでは、常にお客様に最高の体験を提供できるよう努めております。 お客様の清潔感に対する高い評価も、私たちのホテルの品質への取り組みが認められたことを示しており、スタッフ一同励みになります。日本とオランダでの清潔の基準が異なるかもしれませんが、お客様の期待に応えられたことを嬉しく思います。 お客様からの肯定的なフィードバックに感謝し、これからも快適なご滞在を提供できるように努力して参ります。 またのお越しをお待ちしております。 Team Novotel Maastricht Tel +3… fr…

Bad service and staff.

トリップアドバイザーの評価 1.0/5

johnandersson2019 ビジネス - トリップアドバイザー認証口コミ

Extremely bad service! This hotel is below standard because some staff not all are very bad. This place is not worth to stay in. Stay somewhere else. This hotel need to change a lot to make it better.

Dear Nander, Thank you that you have taken the time to write a review about your stay with us. We would like to know more about the stay and your experience with our staff. As we can not find a booking that has been made under your last name, please help us to understand your experience in our hotel and get in contact with us through: frontoffice@novotelmaastricht.com. Hope to hear from you soon. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Team Novotel Maastricht.

Its ok...

トリップアドバイザーの評価 3.0/5

Travelchick20 トリップアドバイザー認証口コミ

A one night stop over with a 20 min walk from the train station. Check in was easy, room comfortable enough. I would say it needs a bit more attention on cleaning and a fresh coat of paint would not hurt. I chose this hotel as the car rental agency was right around the corner and I was leaving early the next day.

Dear Guest, We are grateful to you for taking the time to send us this review. We appreciate your positive remarks about our convenient location and the ease of check-in. It's great to hear that our proximity to the car rental agency was beneficial for your early departure. We note your comments on room cleanliness and décor. Please rest assured that we take the upkeep of our rooms seriously, and we will address these points with our housekeeping and maintenance teams to ensure our standards are fully met. We're glad you found the room comfortable for your stay and hope you had a restful night before your onward journey. We hope to welcome you again in the future. Best wishes, Team Novotel Maastricht Tel +31 43 361 1811 frontoffice@novotelmaastricht.com

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 393 件のレビュー 6.2/10 清潔さ
  • 276 件のレビュー 5.4/10 料理
  • 269 件のレビュー 3.4/10 お値打ち度

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