Mercure Liege City Centre 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 662 件のレビュー

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Mercure Liege City Centre - Image 1
Mercure Liege City Centre - Image 2
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Quai Saint Leonard 36, 4000 LIEGE, Belgium

説明

ホテルのその他の情報

  • Six impressive historic period rooms with natural daylight

  • Secure paid private parking with direct access to the hotel

  • Beautiful terrace and attractive gardens

  • Enjoy breakfast with healthy options and local specialities

  • Green Key label

当ホテルの客室

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ホテル所在地

Mercure Liege City Centre

Quai Saint Leonard 36
4000 LIEGE
Belgium

GPS:50.6489218, 5.5897098

電話番号
ファックス +32 4 227 45 75

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LA LINIÈRE

Let yourself be charmed by our authentic and seasonal cuisine, served in a friendly bar a manger spirit.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  662 件のレビュー

トリップアドバイザーの評価  4.0/5  910 件のレビュー

Comfortable hotel

トリップアドバイザーの評価 4.0/5

Patricia E トリップアドバイザー認証口コミ

Hotel clean though strange the towels had to be thrown on the bathroom floor to get them changed! No fridge but understand newly renovated rooms will have these. At the back - awful view but didn’t spend much time in the room. Dark too as no ceiling lights! Staff very helpful. Ate in restaurant - a lot of very tasty food ( breakfast and dinner). Twin room- securing the beds needs addressing ( or placing something between them) as if you sat on the edge, the bed slid beneath you as it moved towards the second bed - potentially this could have caused an injury had it been my elderly Mother that sat on it whereas I quickly stood up!

Dear Patricia, We appreciate your feedback. We are delighted that you found our hotel clean and our staff helpful during your stay. It is great to hear that you enjoyed the meals at our restaurant, where we take pride in serving a variety of tasty options for both breakfast and dinner. However, we regret to hear about the issue you had with the towel change policy. Though this is part of our ongoing initiatives as a eco-conscious hotel, we take note of comment. Additionally, our renovated rooms, including our Privilege, Superior, and Family rooms, are equipped with minibars for added convenience. Regarding the view from the backside, some rooms do face the inner courtyard and we always aim to acknowledge our guests' preferences. We also understand that adequate lighting is essential, and we will take your feedback into consideration. As for the twin beds, we apologize for any inconvenience. Our facilities are designed with our guests' safety and comfort in mind and we appreciate you bringing this matter to our attention. We hope to welcome you back. Season's Greetings, Vanessa SARI, General Manager

Nice view of the river in the 7th floor

トリップアドバイザーの評価 4.0/5

rock203 Couples - トリップアドバイザー認証口コミ

The hotel was ok, staff were ok, room was ok, we were in the 7th floor facing the river which was a nice view. The hotel was completely separate from the hotel which was a bit weird but it was a nice bar, the car park had easy access was great as well had a bike with us.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you enjoyed the serene river view from the comfort of your room, found our bar's unique setting to your liking, and appreciated the convenience of our accessible parking facilities. It is wonderful that you felt at ease bringing along your bike and were able to benefit from the easy access our car park provides. We look forward to welcoming you again. Best wishes, Vanessa SARI, General Manager

Rude check-in service. Would not recommend. Management notified - no response received. Very poor.

トリップアドバイザーの評価 1.0/5

Justgo909 トリップアドバイザー認証口コミ

Deep dissatisfaction with the check-in experience at Mercure Liege City Centre. The behavior of the young woman at the check-in desk was extremely rude and unprofessional. Even a colleague in the office opposite the check-in area was visibly shaking her head at the young woman’s behavior, highlighting just how inappropriate it was. Once in my room, I immediately notified management by email and private social media - I am yet to receive a response. This sums up their customer service!

Dear Guest, Thank you for taking the time to share your feedback. Our team strives to provide a warm and efficient service to all our guests, and we are truly saddened to learn that we fell short of our goal during your visit. We take such matters very seriously. Please rest assured that your comments will be shared with our team as an opportunity for us to review our service standards. While we never wish for our guests to have anything less than a stellar stay, we appreciate that you brought these concerns to our attention. We are committed to ensuring our guests experience the high level of hospitality that Mercure is known for, and we are disappointed that we did not meet these expectations on this occasion. We hope you will return for an improved experience in the future. Kind regards, Vanessa SARI, General Manager

Modern hotel in an ancient building.

トリップアドバイザーの評価 4.0/5

jglaw Couples - トリップアドバイザー認証口コミ

Located in a nicely restored monastery the hotel has a good feel, with a modern and attractive lobby. We had a good sized room on the third floor, with a queen size bed and a rather hard mattress. Coffee corner, no slippers no bathrobes. The hotel has an exit on the river boardwalk, makes a nice 20 minutes walk to the city center. Gated paying parking, partly underground, 4 charging points. Breakfast is served in the authentic monastery hall.

Dear Guest, Thank you for taking the time to let us have your feedback concerning your visit to our hotel. We're delighted to hear that you appreciated the unique blend of modern amenities within our historical building and enjoyed your room's generous size. It's also wonderful to know that our location allowed for pleasant riverside strolls into the city center. We take pride in the authentic ambiance our monastery hall provides during breakfast and are glad it added to your experience. Regarding the mattress firmness, we strive to cater to various guest preferences and offer a pillow menu for added comfort. While bathrobes and slippers are a standard provision in our Privilege rooms, we're always happy to supply additional amenities upon request at reception. We hope the secured parking with charging points added a layer of convenience to your visit. We hope to welcome you back on a future occasion. Best wishes, Vanessa SARI, General Manager

Great en route stop over

トリップアドバイザーの評価 5.0/5

226janw トリップアドバイザー認証口コミ

Brilliant hotel as a stop over on our way to Italy on a coach tour. Our rooms were great but could have done with a centre light fitting as a bit dark and dingy. The breakfasts were great. So much choice and all tasted very fresh. The coffee was very good too.

Dear Jan, Thank you for taking the time to share this feedback. We're thrilled to hear that you found our hotel to be a great stopover and appreciated the extensive breakfast options and the freshness of the food. It's wonderful to know that our coffee met your expectations as well. Regarding the lighting in the rooms, we strive to maintain the historical character of our building while providing comfort, and we regret if the ambience was not to your satisfaction. Our team is dedicated to ensuring a pleasant stay, and we'll certainly consider your feedback as we continuously seek to improve our guest experience. We hope to have the pleasure of welcoming you back in the future. With best wishes, Vanessa SARI, General Manager

との提携 TripAdvisor

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