イビスアーヘンマーシアトル (エクスラシャペル) 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 972 件のレビュー

ベストレートをお約束
イビスアーヘンマーシアトル (エクスラシャペル) - Image 1
イビスアーヘンマーシアトル (エクスラシャペル) - Image 2
イビスアーヘンマーシアトル (エクスラシャペル) - Image 3
イビスアーヘンマーシアトル (エクスラシャペル) - Image 4
Friedland Strasse 6-8, 52064 アーヘン, ドイツ

説明

ホテルのその他の情報

  • グリーンサインとALL Safe認定ホテル

  • ホテルの専用駐車場

  • 全館禁煙

  • 全館で無料Wi-Fiをご利用いただけます

  • 「スカイスポーツ」バー

当ホテルの客室

ホテル所在地

イビスアーヘンマーシアトル (エクスラシャペル)

Friedland Strasse 6-8
52064 アーヘン
ドイツ

GPS:50.767747, 6.085763

電話番号
ファックス +49 241 4788110

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

IBIS KITCHEN RESTAURANT

Indulge yourself at our ibis kitchen Restaurant, open daily from 6pm. Whether you enjoy international dishes or regional specialties, our restaurant offers a wide selection to satisfy virtually all culinary tastes.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  972 件のレビュー

トリップアドバイザーの評価  3.9/5  793 件のレビュー

Find somewhere better

トリップアドバイザーの評価 3.0/5

Peter b トリップアドバイザー認証口コミ

We visited as part of a bus tour. The reception dealt with the coach influx quickly and proficiently and the staff was very helpful. The room was quite comfortable, but the bed was a bit on the soft side for us. There are no tea/coffee making facilities in the room. There are soap dispensers in the bathroom by the sink and bath. We asked for a slip mat, which was quickly supplied. Breakfast - fantastic choice of breads, croissants, danish pastries, fresh and tinned fruit, cheeses, yoghurt, some salad and help yourself hot/cold drinks. There were hot options, the bacon can only be dscribed on all three occasions as very well done - crisp. Evening meal - horrendous. We were sat for a half hour before being offered a soup. It was a further half hour before it was cleared and we were invited to help ourselves to the main meal which was take it or leave it. The amount was what they thought would be sufficient for the whole coach, it wasn't. the desert was vailla sauce with berry fruits. It was custard with a spoonful of defrosted berry fruit for the whole coach tohelp themselves from. The majority of the coach visitors ate out the following night in disgust. The third night we at in with the same routine. The main was a pan of cooked chicken pieces about 3" x 2" for the whole coach in a cream sauce. The desert was apple streudel which was obviously frozen and cooked accompaniedwith the vanilla custard. My piece of steudel was still frozen on the outside despite being very brown on the outside. It was replaced without question. We felt sorry for the staff. We tried to purchase a meal off the menu on the night of arrival(no meal supplied on the arrival night) because of our late arrival. We were told by a member of staff not take any food orders from anyone in the coach party!!!!!!!!!! Apart from B&B I would not recommend staying here.

Dear Mr. Peter b, thank you very much for taking the time to share such detailed feedback about your stay. We truly appreciate both your positive remarks and your honest criticism. We are pleased to hear that you found the group check-in well organised, the staff helpful, the room comfortable and the breakfast selection to your satisfaction. At the same time, we sincerely regret that the evening dining experience caused such disappointment and frustration. We would like to apologise for the quality and organisation of the group dinners during your stay. It is clear from your feedback that the evening meals did not meet your expectations in terms of variety, quantity and overall experience. This is certainly not the impression we want our guests to take away, and we are very sorry that this negatively impacted your stay. Regarding the first evening, the group arrived very late, and it had been communicated in advance to the tour operator that no dinner could be offered on the arrival day. However, we fully understand that many guests still hoped to receive a meal after a long journey. Unfortunately, with only one staff member scheduled at the bar that evening, it was not operationally possible to prepare or take food orders for a group of this size. We regret that the communication of this came across as unwelcoming or abrupt and apologise sincerely for this experience. For the following evenings, dinner service was arranged and staffing was increased to three team members to accommodate the group. Nevertheless, we regret that the meals provided did not meet your expectations in terms of quality and presentation. Your detailed comments regarding the dishes and service are taken very seriously and will be reviewed internally to help us improve our group catering standards going forward. Thank you again for your open feedback. It is invaluable in helping us identify where we need to improve, especially for group stays. We are truly sorry that this aspect of your visit overshadowed the otherwise positive elements of your stay. Kind regards, Your team ibis Aachen Marschiertor

Good location, comfortable room, very quiet

トリップアドバイザーの評価 5.0/5

RalphGMWilliams トリップアドバイザー認証口コミ

I only stayed here for one night. It was a good location, ten minutes easy walk from the railway station. Very nice room, no noise, a good buffet breakfast. On a hot day I appreciated the water available in the reception.

Dear Mr. W, Thank you very much for your positive feedback. We are pleased to hear that you enjoyed the location of the hotel as well as our quiet room and the breakfast. We place great importance on providing our guests with a pleasant experience, and we greatly appreciate your compliments regarding the water at the reception. We hope to welcome you back with us soon. Best regards, Your Team ibis Aachen Marschiertor

Inefficient check-in, otherwise OK

トリップアドバイザーの評価 3.0/5

NautiusMaximus トリップアドバイザー認証口コミ

I didn't get off to a great start at this hotel. They seemed to be having a problem with not one, but both of their card machines at reception, so it took ages to pay for my room. Eventually we managed by the receptionist doing a manual over-ride and getting me to sign for the transaction (nothing wrong with my card, it worked fine everywhere else before and after this hotel on my trip). But apart from that, I have no complaints. The room, as your would expect for a hotel in this price range, is not the greatest luxury, but it is clean, adequate, and everything works. Breakfast was similarly perfectly good for a hotel of this class. I stayed here to break a long train journey, and the location was good for that, only about a 5 minute walk from the station.

Dear NautiusMaximus, Thank you for taking the time to evaluate your stay at our hotel. We are sorry to hear that you encountered technical difficulties during check-in. We understand that a smooth arrival is important for the first impression, and we regret that the issues with our card devices led to delays. Your feedback is extremely valuable to us, and we will address it in our internal meetings to improve our processes. We are pleased to hear that you were satisfied with the cleanliness and amenities of your room, as well as with the breakfast. Our goal is to provide our guests with a pleasant and comfortable experience, and we are glad that we were able to achieve this in your case. Your positive remarks are a wonderful confirmation of our team's efforts. We are also delighted to hear that the location of the hotel was suitable for your travel plans. The proximity to the train station is a significant advantage for many of our guests, especially during longer journeys. We hope that you will visit us again in the future to gain an even better impression of our service. Thank you once again for your valuable feedback. Sincerely, Your Team ibis Aachen Marschiertor

快適な滞在

お客さまの声 4.0/5

Mike ビジネス - 確認済みレビュー すべて

朝ごはんおいしかったです。立地もよい。

Dear Mike, Thank you very much for your positive feedback! We are delighted to hear that you enjoyed our delicious breakfast and central location. Your praise motivates us a lot. We hope to welcome you back soon. With kind regards Your team ibis Aachen Marschiertor

立地はよい

お客さまの声 3.5/5

Yumiko 一人 - 確認済みレビュー すべて

Ibisならではの寝るだけなら効率の良い簡素な部屋であるが、中央駅に非常に近く立地はよかった。

Yumiko S. 様 この度は、ibis Aachen Marschiertor でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 敬具 イビスチーム Dear Yumiko S., Thank you very much for your valuable feedback regarding your stay at ibis Aachen Marschiertor . We will use your feedback to further improve our services. We look forward to welcoming you again. Sincerely your Ibis Team

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 610 件のレビュー 9.1/10 ロケーション
  • 640 件のレビュー 6.5/10 客室
  • 571 件のレビュー 8.8/10 サービス
  • 11 件のレビュー 5.3/10 インターネット
  • 446 件のレビュー 8.7/10 朝食
  • 383 件のレビュー 4.8/10 快適さ
  • 262 件のレビュー 8.8/10 清潔さ
  • 157 件のレビュー 5/10 お値打ち度

Powered by Trustyou

周辺の他の施設

アーヘンのすべてのホテル