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Hotel Novotel Lille Centre Grand-Place 4 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 6.534 comentários

Hotel aprovado por ALLSAFE

Novotel Lille Centre Grand-Place
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+ 18 Serviços

Extras do hotel

  • Hotel de charme no centro da zona histórica

  • Restaurante elegante com terraço

  • Quartos familiares grandes e tranquilos

  • Ponto de aluguer de bicicletas e transporte de ligação para a baixa nas proximidades

  • Parque de estacionamento público Nouveau Siècle perto do hotel.

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Lille Centre Grand-Place

116 rue de l'Hopital Militaire
59000 lille
frança

Tel: +33328385353

Fax: (+33)3/28385354

Check-in desde as 15h00

Check-out até às 12h00

  • CHR B CALMETTE 4 CANTONS :  1 RIHOUR

  • CHR B CALMETTE 4 CANTONS. :  1 REPUBLIQUE

  • FORT DE MONS :  2/1 LILLE FLANDRES

  • De avião

    LILLE LESQUIN A 11 km / 6,84 milhas

  • De comboio

    FLANDRES / EUROPE A 1 km / 0,62 milhas

GPS:50.637001, 3.058622

Serviços do hotel

NOVOTEL CAFE

Jante como e quando quiser. Cozinha simples, saborosa, saudável e equilibrada quando quiser, para satisfazer todos os seus desejos. Pare para descontrair no restaurante, no bar ou na esplanada ou até no seu quarto.

Serviços no hotel e nas proximidades

Check-in desde as - Check-out até às

Em resumo

  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
Serviços de catering
  • Um Restaurante
  • Um Bar
  • Pequeno-almoço
    • Bufete Custo adicional
    • Express Custo adicional
    • Serviço de quartos Custo adicional
  • Serviço de quartos
    • Refeições ligeiras frias
    • Refeições quentes
Reuniões/Eventos
  • 6 Salas de reunião
  • Centro de negócios
    • Centro de negócios com equipa de suporte
    • Centro de negócios self-service
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Equipamentos e serviços do hotel
  • Informações do hotel
    • 104 quartos
    • 4 quartos para pessoas com mobilidade reduzida
    • 12 quartos para famílias
    • 8 quartos contíguos
    • 73 quartos para não fumadores
    • 6 pisos
  • Idiomas falados no hotel
    • Alemão
    • Inglês
    • Espanhol
    • Francês
  • Lavandaria/estacionamento assistido
    • Limpeza a seco/engomadoria
  • Wi-Fi
    • WIFI de alta velocidade
    • Linha de transmissão de alta velocidade
    • WIFI nas áreas comuns
    • WIFI no hotel
  • Ar condicionado
    • Ar condicionado
  • Propriedade 100% não fumadores
  • Check-in e check-out
    • Check-out tardio
    • Check-out expresso
    • Check-in expresso
  • Ferro de passar
    • Ferro de engomar na receção
  • Cofre na receção
    • Cofre na receção
Bem-estar
  • Salle de Fitness
    • No local
Família
  • Serviços para crianças
    • Canais de desenhos animados TV
    • Biblioteca infantil
    • Área de videojogos
    • Área de jogos
    • Parque infantil interior para crianças

As nossas opções de alojamento

Design espaçoso, contemporâneo e totalmente modular. O quarto do Novotel é um verdadeiro espaço para viver, atendendo a todas as suas necessidades. Ecrã gigante com Bein, RMC Sports, canais chineses, japoneses, alemães e muito mais Desfrute de uma ligação WIFI de fibra ótica em todos os quartos para navegar mais rapidamente na Web. Ao escolher um quarto Executive, beneficie de um conforto superior: roupão, chinelos, café Nespresso e minibar grátis.

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 6

  • Tamanho máximo: 100

  • Capacidade máxima: 90 pessoas

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Avaliações dos nossos clientes sobre o
Novotel Lille Centre Grand-Place

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Saber mais

Classificação ALL 4.3/5

6.534 comentários

Classificação do TripAdvisor 4.0/5

1.235 comentários

Good stay but will not remain in memories

Nota Tripadvisor 4.0/5

477Inspire598854 24/08/2021 Avaliação com certificação TripAdvisor

Very good location but standard Novotel with no surprise (neither good or bad). Good: location breakfast Bad: pillows are so uncomfortable. Sink partially plugged. Good for the value but not unforgettable.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ

Excelente

Nota clientes Avis 5.0/5

Anónimo Negócios - 02/10/2020 Comentários confirmados de ALL

Upgrade de quarto graças ao status Platinum All. Um quarto excelente com um bom equilíbrio decorativo que dava um ar de P. e conforto ao quarto. Bem servido em amenities. Minibar ok

Exmo Senhor P., Agradecemos os seus comentários no seguimento da sua estada no Novotel Lille Centre Grand-Place. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Marie Ange SAGNIEZ Responsable Réception

Helpful and attentive staff

Nota Tripadvisor 5.0/5

twofrancophiles Couples - 31/12/2019 Avaliação com certificação TripAdvisor

Located approximately 10 minutes walk from the Grand Place and from the Vieux Lille district, the hotel offers comfortable accommodation. Meals in the hotel, are copious and good value for money: we had an excellent evening meal on Christmas Day! The staff at Reception and in the Restaurant are extremely welcoming, friendly, helpful and efficient. This was our third stay and we hope to return.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Ange SAGNIEZ
Nota clientes Avis 4.5/5

Anónimo Amigos - 02/05/2019 Comentários confirmados de ALL

Otima localização e excelente café da manhã .

Exmo Senhor B., Agradecemos os seus comentários no seguimento da sua estada no Novotel Lille Centre Grand-Place. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Marie Ange SAGNIEZ Responsable Réception

Good stay

Nota Tripadvisor 4.0/5

Roam34920222226 Business - 25/03/2019 Avaliação com certificação TripAdvisor

Close to city center, same layout of Novotel rooms - happy with this as it very much resembles other Novotel hotels in which I stayed - homey feeling :) I very much enjoyed my stay and if I go back to Lille I will choose Novotel again.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange Sagniez

Weekend away

Nota Tripadvisor 4.0/5

ashleyd709 Couples - 05/12/2018 Avaliação com certificação TripAdvisor

We had a lovely stay in Lille. The hotel was ideally located it was really qiuet and the rooms were clean. Our only criticism was that the drain in the bathroom was really smelly. We did not use the restuarant so cannot comment.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ

Great service, good location

Nota Tripadvisor 4.0/5

Dindu Couples - 04/10/2018 Avaliação com certificação TripAdvisor

Although hotel and rooms are feeling their age, the hotel is welcoming and staff excellent. They didn't have many options for vegans at breakfast, so they duly catered for it without fuss. So for that they get top marks. Hotel is well situated from the main squares and old town. Parking is available behind the hotel in the 'Nouveau Siecle' Car park (doesn't belong to Accor).

Thanks so much for this nice review. Best regards, Marie Ange SAGNIEZ

Wonderful hotel close to the Grand Place

Nota Tripadvisor 5.0/5

maralap Couples - 27/09/2018 Avaliação com certificação TripAdvisor

The hotel is just the other side of the Grand Place, now the Place Charles De Gaulle. It's about a 20 minute walk from the Lille Europe Railway station. The hotel is easy to find. Reception was expecting us and the person behind spoke English far better than I speak French. We had an executive room and the amount of space that we had was wonderful. The whole place, our room, the corridor, the central area and the café is kept up to a very high standard. We didn't have breakfast in the café but we did have a drink in there. The staff are very friendly and reception is manned 24 hours a day. Lille is lovely and I can't imagine that we could have had a better time in any other hotel. highly recommended.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not great!

Nota Tripadvisor 3.0/5

chrissyb161 Couples - 22/06/2018 Avaliação com certificação TripAdvisor

Not as clean and professional as the Novotels I've stayed at in the UK. I had paid for an executive room. When we arrived our room wasn't ready and my partner and I were put in a standard room which was awful. I complained and they put us in an

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marie Ange SAGNIEZ

Serviço e instalações perfeitas

Nota clientes Avis 5.0/5

Nanci B. Negócios - 25/02/2018 Comentários confirmados de ALL

O atendimento dos vossos colaboradores foi excelente. Ajudaram-nos em todas as questões e dúvidas colocadas, tanto na recepção como na zona de restauração. O quarto muito bom-

Exmo Senhora De B., Agradecemos os seus comentários no seguimento da sua estada no Novotel Lille Centre Grand Place. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Marie Ange SAGNIEZ Responsable Réception

Good base for a tourist weekend in Lille

Nota Tripadvisor 4.0/5

Chrissie F Family - 24/01/2018 Avaliação com certificação TripAdvisor

Great location near the Grand Place, charming, helpful staff, thank you for the restaurant recommendations, both were excellent, a practical room, with a comfy bed, funny oiled pillows though, and importantly, a very good breakfast with good coffee! All in all, a very good base for a most enjoyable tourist weekend in Lille.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ

Location in city center but not really clean rooms.

Nota Tripadvisor 2.0/5

bart754 Couples - 29/12/2017 Avaliação com certificação TripAdvisor

Located in the city centre. Rooms are old/aged and stains on the carpet. They need a deep cleaning. Breakfast isn't special and overpriced. You can better eat next door at a local place. When you put the sign don't disturb at the door. Forget it, they still enter your room while you are having a nap. They don't offer all the perks for Accor members. No room upgrades. Their slogan feel welcome, that doesn't count for the hotel.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marie Ange SAGNIEZ

Another enjoyable stay

Nota Tripadvisor 5.0/5

markjL7611IH Business - 31/10/2017 Avaliação com certificação TripAdvisor

I have stayed at the Novotel Lille Centre Grand Place several times and always had a good experience. This trip was no exception. The rooms were well maintained, the staff courteous and the location is excellent.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ

Sofrível

Nota clientes Avis 2.5/5

Orlanda C. Negócios - 31/05/2017 Comentários confirmados de ALL

Condiçoes de alojamento velho e com pouco conforto. Má Internet. Mais adequado a hotel de 3 *. Mau colchão e má almofada. Má insonorização.

Very good location, delicious breakfast

Nota Tripadvisor 5.0/5

715marionh Couples - 21/12/2016 Avaliação com certificação TripAdvisor

The hotel is in the center of Lille, which is really convenient, you can walk to all shops and center of interests. The rooms are a bit old, but have double bed, couch, bathroom, separate toilets and desk, so everything you need. We were offered 2 tickets for the Ferris wheel in the center, which was really nice. The breakfast is simply gorgeous, you have everything you can think of, even local specialties, one of the best breakfast I had in an hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie Ange SAGNIEZ

Not up to usual Accor Standard

Nota Tripadvisor 3.0/5

derekh117 Couples - 11/09/2016 Avaliação com certificação TripAdvisor

Overnight stay on return from 3 weeks in France and 3 other stays in Accor (Novotel or Mercure) hotels on journey. First time to Lille, picked this hotel as being in centre of city, good to get the feel of the place. First disappointment was lack of prior directions to car park, which is separate to hotel. Also car park is very tight for larger cars so beware and be careful. Luckily it was not raining and we had limited overnight bags but not good if you are here for a longer stay. Executive room was OK but bed tucked away around corner in room not getting full benefit of air conditioning. Bed comfort was worst of the Accor stays, very hard and no topper on, so for us older types not the best. Chose to dine in the hotel, worst mistake. Table booked, arrived right on time, nobody in restaurant and no staff to greet. Eventually found someone, taken to our table. Fairly small capacity but area overtaken by large TV screen blaring out music from a Pop Music Channel. Asked why this had to be and answer came back it was the staffs favourite channel. Was changed but to something only slightly better. Food was below average, entrecote steak was warm and over fatty, lettuce looked like it had come out of a bag, dressing sparse. Service levels very poor. Obviously we dined in on a bad night, less than 10 covers but that should make it better for customers as should get more attention. Disappointing as have 6 more nights booked with Accor in October and this place rocked my confidence.

Dear Derek H Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Ange SAGNIEZ

Decent hotel, but it did not meet our expectations

Nota Tripadvisor 3.0/5

Filippos K Couples - 01/09/2016 Avaliação com certificação TripAdvisor

In general it was a good stay, however, in comparison to other Novotels we have stayed at, it left something to be desired. On the positives, we liked the proximity to the centre, the staff was nice and polite and the breakfast was good. Actually, while we enjoyed breakfast and the products were very tasty, we were expecting a larger selection of products. Especially for the hot choices, there were only scrambled eggs, sausages and bacon, which were fewer than expected. On the other hand, bread choices were many and very good. We also observed that sometimes product dishes were not re-filled often enough. Also, at some point there were no coffee mugs and it took some time to get new ones in. The breakfast hall was nice and warm. The room was smaller than expected and the property did show its age. We were also expecting a room upgrade, given our platinum status, which we did not get. We appreciate that this is subject to availability, so we did not complain for that. We liked the fact that there was both a bathtub and a shower, but the shower head of the bathtub had cracks (or some other fault) and was spraying water in every direction, making the bathtub practically unusable. The water pressure was also quite low. In terms of cleanness we did spot some minor spots on the toilet, but nothing serious. Sleep quality was pretty good - pillows were great, better than most Novotels we have been. What disappointed us was the restaurant. Food was definitely below Novotel standard. We tried chicken and codfish, neither was well cooked. Chicken was undercooked, codfish was tasteless, and french fries were frozen pre-fried potatoes. The dining experience was very different from what we have come to expect from Accorhotels and there is definitely lots of room for improvement on that. The internet connection was very good and stable, no problems with that. As other reviewers are reporting, if you choose the Fast Check-out service you WILL be charged for breakfast by default, so if you do not want that, do not make use of Fast Check-out.

Dear Filippos.k Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Ange Sagniez

Good value for money

Nota Tripadvisor 4.0/5

629arnaultp Solo travel - 27/07/2016 Avaliação com certificação TripAdvisor

Very well located hôtel in the heart of Lille close to Vieux Lille Very welcoming staff Convenient room with very pleasant bed Gréât breakfast with local food speciality Good for business or week-end escape

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Marie Ange Sagniez
Nota clientes Avis 2.0/5

Anónimo Casais - 05/07/2016 Comentários confirmados de ALL

Achei este hotel abaixo do nível da categoria. Carpete muito velho. Sem local para estacionar, mesmo que provisoriamente (descer as malas).

Nota clientes Avis 2.0/5

Anónimo Casais - 15/05/2016 Comentários confirmados de ALL

Infelizmente a rede accor continua com problemas com ar condicionado . Ao reservar o quarto há a confirmação de ar condicionado , mas isto não é verídico . Seria mais honesto que constasse no site do hotel o período real que existe refrigeração e o período que existe só climatização .

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