Hotel Mercure Lille Centre Grand-Place

Hotel Mercure Lille Centre Grand-Place 4 estrelas

Nota clientes Avis (Classificação ALL) 4.4/5 1.375 comentários

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Extras do hotel

  • Aprovação ALLSAFE pelo Bureau Veritas

  • Hotel boutique no centro de Lille

  • Estações de comboio a 10 minutos a pé

  • Cozinha lounge: catering para se sentir em casa.

  • Parque de estacionamento público da ópera perto do hotel.

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Hotel aprovado por ALLSAFE

Localização do hotel

Hotel Mercure Lille Centre Grand-Place

2 boulevard Carnot
59000 LILLE
França

GPS:50.638104, 3.065183

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

LE ROYAL

Relaxe no bar acolhedor e descontraído e escolha entre a seleção de vinhos Mercure. Experimente os nossos cocktails e vinhos gourmet ou partilhe uma tábua de charcutaria com os amigos. A nossa equipa está sempre presente para recebê-lo com um sorriso!

As nossas opções de alojamento

Escolha de entre diferentes categorias de quartos: Normal ou Superior para usufruir de vários serviços.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.4/5  1.375 comentários

Classificação do TripAdvisor  4.0/5  1.509 comentários

Central & quiet friendly hotel

Nota Tripadvisor 5.0/5

DeirdreW1 Famílias - Avaliação com certificação TripAdvisor

Great hotel just off Grand Place. Comfortable rooms with great shower & huge towels (unusual for many hotels). The rooms were super quiet even though on a reasonably busy road. A bit warm for me but my husband loved it! The staff were very helpful & friendly. Breakfast was very good with lots of choices and you could cook your own egg. Recommended as a great place to stay.

A Poor version of 'Privilege'. Overall lacking in quality.

Nota Tripadvisor 2.0/5

guillaume_du_ninian Avaliação com certificação TripAdvisor

I had specifically booked a ‘Privilege’ room as a treat for myself at the end of a long cycling trip around the WW1 battlefields and war cemeteries in Flanders. At check in the lady suggested a ‘bigger’ Privilege, which was a ‘wheelchair accessible’ room. I declined, but she insisted, it was a ‘better’ room and I relented. I unloaded my panniers and when I got to the room, I instantly went for a shower to ease my aching muscles of 3 days of cycling. It was only in my refreshed state I noticed the flaws in this so-called Privilege room. The only size different in my room (based on the floor plan map) was a nasty ‘accessible shower/toilet’. It had a dangling light fitting and a ceiling panel which ‘flapped’ (probably caused by air pressure changes in the ceiling). The most irritating flaw was the toilet flush. So much for the Accor environmental policy of saving water. Water poured continuously from the flush but with no pressure. The view from the room, which had a small balcony, was wonderful. I’d go so far as to say it had a ‘Paris feel about it’. This great window and balcony did not make up for the other flaws. According to Accor, a Privilege room should provide specific extras. An expresso machine (the same one I have at home) which did not work and was not emptied after the previous occupants. The coffee pod was not being punctured and just dropped into the bin box. There was no docking station (as advertised) and the cupboards in the room were old chip board units which had previous uses in other room, with cut out holes in them. One reason I like a Privilege room is that it caters for business users and provides a working desk and space. I had planned to use this to download all my photos and videos from my trip. My ‘accessible’ room with no additional space as promised had an awful plastic (waiting room) chair and a hospital table which you would use to serve patients their meals. As an Accor member I went to the bar to receive my free welcome drink and was asked if I would like some nuts. I said yes and was offered a communal basket of broken little biscuit nibbles. Suffice to say I declined this offer of an unhygienic trough. Even before covid, I don’t think there is anyone who has never heard of the Readers Digest of the bowl of peanuts on the bar. As a member you are entitled to late check out – this was declined. Breakfast was limited. There was a lack of utensils and napkins so people used their hand to pick up things and cut bread etc. It’s frustrating paying extra for a benefit which is essentially not provided. When I checked out, I told the reception of all of my issues and the various faults and poor cleaning in my room. I did comment that they must have a good memory, as they made no attempt to note any of the details down. As a final note. When I returned from dinner there was dog mess just outside the entrance. I mentioned this to the staff thinking, they would not want their customers bringing it in on their shoes. The next morning this mess was spread out by many footsteps entering and leaving the hotel. This scenario sums up my opinion on this hotel.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine Wattellier - General Manager Mercure Lille Centre Grand Place

Excellent staff make this hotel SO GOOD!

Nota Tripadvisor 5.0/5

jillyhilly Friends getaway - Avaliação com certificação TripAdvisor

Stayed here for 3 nights with a friend. Excellent breakfast, great choices. Room perfectly ok and very clean. Staff brilliant...they may remember me as the older lady who always wanted to speak French and not English! My French improved 100%, so thank you. Staff were great especially very pretty lady with long dark hair, on reception and all others working the reception area. Please give them a well done!

Dear Guest, What a pleasure to start the day by discovering your comment so complimentary and friendly ! The whole team, and in particular Carine, thanks you for your kindness and is waiting for you very soon for a new French lesson! Sincerly, Delphine Wattellier - General Manager Mercure Lille Centre Grand Place

excellent location but much more...

Nota Tripadvisor 5.0/5

gillegsparis Solo travel - Avaliação com certificação TripAdvisor

Mercure Lille Centre has a wonderful location but the building itself is amazing : a pure joy of Beaux Arts style matching with the near by Opera. Rooms are large and very comfortable, the buffet very generous and the staff always very helpfull!

Dear Gilles, Many many thanks for your wonderful review !!! We hope to see you again very soon ! Best Regards Delphine Baudry - General Manager Mercure Lille Centre Grand Place

Great Central Hotel

Nota Tripadvisor 4.0/5

Cooperclubman Couples - Avaliação com certificação TripAdvisor

A one night stop between the eurostar and tgv. Chose this hotel as very central. Was a great hotel in a historical building. Room was extremely comfortable with a very small balcony that was nice to step out onto. Bed was comfortable and had a good night sleep. Bar was good with a very generous helping of gin. Would give a shout out to Hugo in reception who was very informative and helpful during our stay

Dear Guets, Hugo and all the team join me to thank you for your very nice review ! We will glad to welcome you again very soon :) Yours, Delphine Baudry - General Manager Mercure Lille Centre Grand Place

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 427 comentários 9.5/10 Localização
  • 604 comentários 6.4/10 Quarto
  • 644 comentários 9.5/10 Serviço
  • 300 comentários 7.2/10 Pequeno-almoço
  • 142 comentários 6.7/10 Limpeza
  • 128 comentários 5.7/10 Atmosfera
  • 123 comentários 5.4/10 Comodidades
  • 15 comentários 8.6/10 Bar

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