Novotel Lille Centre Grand-Place

Very good location but standard Novotel with no surprise (neither good or bad). Good: location breakfast Bad: pillows are so uncomfortable. Sink partially plugged. Good for the value but not unforgettable.

Stay cancelled by hotel due to Covid19, kept my money and refused refund and won't tell me if/when will reopen. Communication from hotel and HQ customer services poor. Claimed there is no address in UK to send legal papers.

Great location in centre of Lille. Room newly renovated and spotlessly clean. Was very quiet with no noise from street or corridor. Second bed in room was a sofa bed but still very comfortable. Bar was really good for a late night drink before bed. Large public car park a couple of minutes away (parking - Nouveau Siècle). The only downside was breakfast. In hindsight we should have taken them up on the offer of room service breakfast. The buffet was run down well before end of service - e.g on Saturday bacon was gone by 9.50 and not restocked despite breakfast ending 10.30 and staff periodically looking at the empty dishes. Sunday we went earlier but was still a bit hit and miss. The various warnings placed around the hotel (including on the beds) advising you to go to breakfast super early were not conducive to a relaxed weekend away. Not critical - but takes the shine off an otherwise good hotel. In a 4* hotel I hope to have breakfast when I choose not when the hotel wants me to! Would happily stay in the hotel again but probably skip the breakfast.

Located approximately 10 minutes walk from the Grand Place and from the Vieux Lille district, the hotel offers comfortable accommodation. Meals in the hotel, are copious and good value for money: we had an excellent evening meal on Christmas Day! The staff at Reception and in the Restaurant are extremely welcoming, friendly, helpful and efficient. This was our third stay and we hope to return.

Stayed here 4 nights with Flanders/Somme Battlefields tour. Were kept waiting as room was not ready for over half an hour, given we arrived mid-afternoon this was annoying and staff/management, whilst apologetic, blamed late-leaving guests for the delay. Rooms comfortable and quite spacious with a decent bathroom, inclusive safe, fridge and tea/coffee making facilities (handy supermarket, left out of hotel, right at traffic lights 5-10 mins walk away, sells fresh milk). Bed is fairly rigid but we slept ok. For a City centre hotel traffic noise was minimal. Breakfast includes hot as well as continental. Drink prices are expensive, as they tend to be in Metropolitan France and if the bar is busy you may be waiting a while. Overall decent enough hotel with the main attraction being the proximity to Lille's Grande Place and city centre.