Novotel Lille Centre Grand-Place 4 gwiazdki
Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 137
116 rue de l'Hopital Militaire
CHR B CALMETTE 4 CANTONS: 1 RIHOUR
CHR B CALMETTE 4 CANTONS.: 1 REPUBLIQUE
FORT DE MONS: 2/1 LILLE FLANDRES
LILLE LESQUIN W 11km / 6,84 mil
FLANDRES / EUROPE W 1km / 0,62 mil
Pozycja GPS:50.637001, 3.058622
Zameldowanie od: - Wymeldowanie do:
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Opinie naszych gości
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Good stay but will not remain in memories
Ocena na stronie TripAdvisor 4.0/5
477Inspire598854 Opinia zatwierdzona w TripAdvisor
Very good location but standard Novotel with no surprise (neither good or bad). Good: location breakfast Bad: pillows are so uncomfortable. Sink partially plugged. Good for the value but not unforgettable.
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ
Booked for March
Ocena na stronie TripAdvisor 1.0/5
RedRob49 Solo travel - Opinia zatwierdzona w TripAdvisor
Stay cancelled by hotel due to Covid19, kept my money and refused refund and won't tell me if/when will reopen. Communication from hotel and HQ customer services poor. Claimed there is no address in UK to send legal papers.
Newly renovated and spotlessly clean
Ocena na stronie TripAdvisor 3.0/5
K1369QHrichardp Opinia zatwierdzona w TripAdvisor
Great location in centre of Lille. Room newly renovated and spotlessly clean. Was very quiet with no noise from street or corridor. Second bed in room was a sofa bed but still very comfortable. Bar was really good for a late night drink before bed. Large public car park a couple of minutes away (parking - Nouveau Siècle). The only downside was breakfast. In hindsight we should have taken them up on the offer of room service breakfast. The buffet was run down well before end of service - e.g on Saturday bacon was gone by 9.50 and not restocked despite breakfast ending 10.30 and staff periodically looking at the empty dishes. Sunday we went earlier but was still a bit hit and miss. The various warnings placed around the hotel (including on the beds) advising you to go to breakfast super early were not conducive to a relaxed weekend away. Not critical - but takes the shine off an otherwise good hotel. In a 4* hotel I hope to have breakfast when I choose not when the hotel wants me to! Would happily stay in the hotel again but probably skip the breakfast.
Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Ange Sagniez
Helpful and attentive staff
Ocena na stronie TripAdvisor 5.0/5
twofrancophiles Couples - Opinia zatwierdzona w TripAdvisor
Located approximately 10 minutes walk from the Grand Place and from the Vieux Lille district, the hotel offers comfortable accommodation. Meals in the hotel, are copious and good value for money: we had an excellent evening meal on Christmas Day! The staff at Reception and in the Restaurant are extremely welcoming, friendly, helpful and efficient. This was our third stay and we hope to return.
We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Ange SAGNIEZ
Ocena na stronie TripAdvisor 3.0/5
David P Opinia zatwierdzona w TripAdvisor
Stayed here 4 nights with Flanders/Somme Battlefields tour. Were kept waiting as room was not ready for over half an hour, given we arrived mid-afternoon this was annoying and staff/management, whilst apologetic, blamed late-leaving guests for the delay. Rooms comfortable and quite spacious with a decent bathroom, inclusive safe, fridge and tea/coffee making facilities (handy supermarket, left out of hotel, right at traffic lights 5-10 mins walk away, sells fresh milk). Bed is fairly rigid but we slept ok. For a City centre hotel traffic noise was minimal. Breakfast includes hot as well as continental. Drink prices are expensive, as they tend to be in Metropolitan France and if the bar is busy you may be waiting a while. Overall decent enough hotel with the main attraction being the proximity to Lille's Grande Place and city centre.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Just for your information the check-in for groups is between 15h and 17h. Indeed, our customers can stay until noon in their rooms. Sincerely, Marie Ange SAGNIEZ
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