Novotel Toulouse Centre Compans Caffarelli bintang 4

The rooms were of good size as was the bathroom. Good parking space (which was one of the main reasons to select it). Not exactly downtown if you are going to walk around. Specially if you return after 6pm and can not go through the park.

Firstly, probably would have marked this 4* if we hadn't had the bad experience with the taxi. The hotel is quite pleasant and well situated just north of the city centre. We chose it due to a. combination of proximity to centre combined with its own car park (which costs an extra €13 per day). We were with a 90-year old and booked a meal in the centre ville for 1930. Around 1845 we had the hotel order us a taxi for 1905. Well, it never came! After 10 mins we were told it was nearly there (clearly a lie as it never turned up). And after 25 minutes we gave ups and walked the 1.7km to the restaurant which was not ideal for a 90 year old! NOVOTEL - YOU NEED TO CHANGE TAXI PROVIDER AND FIND ONE THAT HONOURS RESERVATION!!!!!! We were told the current provider who let us down was Capitole Taxis.

Lots of reviews said staff are rude at Gourmetbar at Novotel Toulouse, but we still gave it 2 chances. Yet, the rudeness we encountered were appalling. Staff made us feel as if we were meal scavengers and the fact that we spoke French to them only made them felt more arrogant, as we only spoke that as our second language. We noted them being rude to clients who do not speak French too. When we were there, we were made to wait for everything that we needed and the overall rudeness we were subjected to is a disgrace. We told the reception that the attitude displayed at their restaurant was bad, but if Accor group allowed that to persist, may be they simply don't care. In all honesty, the entire restaurant crew need to be well grounded to understand that they are there to provide a service instead of sneering and looking down on their guests. France is a beatiful country with beautiful people, where staff at Gourmetbar should exercise restraint and discipline in not spoling the goodwill of Accor group and in particular not spoiling the goodwill of France and its people. Accor group management who cares to read this is reminded yo stop ignoring complaints at Gourmetbar and really revamp the attitude displayed by the staff there and end the rudeness and disgrace!

Having had a great overnight stay here in 2019 we decided to choose it again as our stop off during our summer holiday this year. The hotel definitely did not disappoint. We were again able to use the secure underground parking, the children enjoyed a lovely swim in the pool to cool off after a long day driving (pool towels provided). The pool area is conveniently place with an out door bar seating area so we were able to enjoy a drink while still watching the children. There is a good choice of drinks and the restaurant menu was also good. The room was perfect for an overnight stay with a clean decent bathroom and nice toiletry products provided. Our only disappointment was regarding the booking process and therefore Accor it's self not the actual hotel. My accor loyalty scheme offered a half board package which as we knew we would want to eat at the hotel we thought would be good to go with. Unfortunately it was not at all clear that the children's meal were not included and that our choices were also limited from the full menu. In the end I think we might have actually paid more taking half board than if we'd just booked bed and breakfast and paid for our meals! Staff were very courteous and pleasant about it but Accor need to sort this out!

I took my young children to the hotel so we could explore Toulouse for three days and it worked very well for us. If I was going on a romantic trip, this would not be my choice though... The rooms are plain, clinical with no style but served the purpose. I did have to ask three times for a child’s bed to be made up though. The corridors are also very grey, dated and depressing! Staff were mostly really friendly but in the evening the service for drinks was quite slow and disorganised. The food was very good with many options for meat eaters and veggies alike. Breakfast was also tasty with plenty of choice. The pool is great for kids and adults alike although slave to sit around it is very limited. The location is great to explore Toulouse (12 mins to Capitole). The Japanese garden at the back of the hotel is also lovely. I would go here again with kids but not if I was looking for a high end break with partner.