노보텔 아테네 4성

고객 평점 (ALL 평가) 4.2/5 1,793 리뷰

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호텔설명

호텔 추가 정보

  • 아테네와 아크로폴리스 언덕의 파노라마 360° 전망을 감상할 수 있는 루프탑 수영장

  • 가장 가까운 지하철역에서 도보로 5분 거리에 있으며 공항과 피레우스 항구로 쉽게 이동할 수 있습니다.

  • 호텔 내 실내 주차장 및 피트니스 센터

  • 세계 각국의 지중해 풍미를 담은 식음료 옵션

  • 최대 1,300명을 수용할 수 있는 8개의 인체공학적 회의실(10~620m²)을 갖춘 콩그레스 호텔

숙박

호텔 위치

노보텔 아테네

4 Michail Voda Str
104 39 아테네
그리스

GPS:37.989586, 23.724928

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  1,793 리뷰

TripAdvisor 평가  4.0/5  3,033 리뷰

Hotel of horrors with aggressive staff

트립어드바이저 평점 1.0/5

IsobelGP TripAdvisor 인증 리뷰

Our recent stay at Novotel Athens, part of an organised group traveling for work on Athens' financial ecosystem for tech, was profoundly disappointing. We had previously enjoyed excellent accommodations in corporate hotels in Prague and Warsaw. Unfortunately, our experience at Novotel Athens was quite the opposite. Upon arrival, my partner attempted to check us in, as we had done at all previous hotels. However, just as the receptionist was about to give him the key, another receptionist, who was aggressive, rude, and condescending, abruptly intervened and told him to sit down (witnessed by other members of our group). Our event organiser eventually handed out the keys. When we reached our room, we were met with a stale cigarette smell and a door that had clearly been previously damaged through force. I stayed with the luggage while my partner requested a room change. The second room we were assigned smelled of drains and dampness. My partner once again requested a room change. Finally, in our third room, I attempted to connect to the Wi-Fi but couldn't find an access code. When I called reception, I was curtly told to check the key card. After finding no code, I called back and was told I needed to come to reception. When I did, the receptionist aggressively insisted the code had been provided and blamed the room changes for the issue. She then diverted the request stating that our booking was for only one person, despite our group lead verifying that my name was indeed on the reservation, she continued to be unhelpful and dismissive. The situation escalated when I asked to speak with a manager. The receptionist smirked and claimed no manager was available. After insisting, she finally called someone and then stated that nobody was available. Someone then came, who then revealed themselves as the manager in an aggressive manner. His behavior was threatening, and he even falsely claimed to call the police when I tried to record the interaction for my safety. This distressing encounter left me in tears and feeling threatened. Over 20% of our group left the hotel within 24 hours due to the unsanitary conditions and the hostile behavior of these two staff members, which overshadowed the efforts of the more courteous staff. I will never stay at this hotel again and will be lodging a formal complaint with Novotel's CEO. This experience was beyond comprehension and unacceptable by any standard of hospitality. Furthermore the surrounding area is awful.

Dear IsobelGP, We would like to express our deepest apologies for the inconvenience you experienced. Our goal is to provide a pleasant and convenient stay for all of our guests; we are sorry that in your case we did not manage to do that. Please be assured that this is not reflective of the high standards we strive to uphold. All the members of our team who are involved in the incident you describe want, once again, to express their sincerest apologies; we regret that we did not manage to meet your expectations. We remain at your disposal, Georgios KRITIKOPOULOS, General Manager

Old, small, smelly rooms

트립어드바이저 평점 3.0/5

Daydream293813 TripAdvisor 인증 리뷰

I stayed two separate occasions because it was paid for by my work. The first stay there were bath robes and slippers with a large glass bottle of water the second stay didn’t have anything except a small glass bottle of water. I don’t use hotel robes or slippers but it was interesting that it was not consistent. The rooms are old, small and have an unpleasant smell. The carpet feels dirty but it’s probably just old. I don’t know how clean it is. The bathroom has a bad smell and at night, to mitigate the smell, I had to close the bathroom doors which are two panels of glass that don’t really give you privacy if you’re sharing with a friend or someone you don’t want hearing what you’re doing in there. I didn’t mind the neighborhood. It's old like the whole city. Didn’t feel unsafe. We had gotten in late and went to eat nearby and walked back around 11pm. No one bothered us. We packed our car for free in the garage, which was nice. The breakfast buffet is not that impressive. The free coffee is not good. Coffee from the espresso machine is extra. Would not stay here if I had to paid for it. After the work event, I stayed somewhere else closer to the Acropolis.

Dear Daydream293813, Thank you for taking the time to share your feedback with us. We appreciate your detailed comments and value your input as it helps us improve our services. We are sorry for any inconvenience, please accept our sincere apologies. We would like to inform you that depending of the type of the room of your reservation, the amenities inside each room may differ. In addition, we take the cleanliness and comfort of our hotel very seriously and will have our housekeeping and maintenance teams investigate the remarks you mentioned. Thank you once again for your feedback. We hope to give us the opportunity to welcome you back in the future and provide you with an improved experience. We remain at your disposal, Georgios KRITIKOPOULOS, General Manager

Quiet location. Rooms a bit old

트립어드바이저 평점 3.0/5

NicoF1977 Couples - TripAdvisor 인증 리뷰

Quiet location 10 minutes walk from 2 metro stations. Very friendly, professional and helpful staff. Rooms and bathrooms are a bit outdated and would need a refurbishment. Breakfast could also be improved as it has little choice. The hotel is doing a lot in order to protect the planet, for example no single use plastic, which is a real problem in Greece.

Dear NicoF1977, Thank you for taking the time to share your experience upon your recent stay at Novotel Athens. We're glad to read that you appreciated the location, the friendly, professional staff and the no-use-of-plastic of our hotel. Your comments about the rooms and bathrooms being outdated are duly noted. In addition, the F&B department takes your feedback about breakfast into account to improve the choices available. We hope to have the opportunity to welcome you back in the future and enhance your experience. Sincerely, Georgios KRITIKOPOULOS, General Manager

Hotels fine, grotty area

트립어드바이저 평점 3.0/5

howardd847 Couples - TripAdvisor 인증 리뷰

Two nights at the hotel. Very happy with the hotel Rooms immaculate and clean, breakfast room good, roof top bar with a great view of the Acropolis Staff very on the ball. The hotel is in a very scruffy area. Not comfortable to walk after dark Get a taxi to the area around the Parliament building is my recommendation

Dear howardd847, We appreciate you sharing your feedback regarding your experience at Novotel Athens. First of all, we would like to thank you for choosing us for your stay in Athens. We are happy to know that you were satisfied with our hotel and that you enjoyed the cleanliness of the rooms and the breakfast. Also, we are thrilled to know that you liked the Acropolis' view of our rooftop bar. Your positive comments about our staff have been shared to my colleagues and we are all grateful since we all try to provide our guests with a pleasant stay. However, please accept our apologies for any inconvenience. In our Front Desk we can 24/7 assist our guests with any information they may need regarding the transportation and even help them to get a taxi, in case they want so. Please, feel free to ask us anything you want to. We hope you give us a chance to serve you again in Novotel Athens and enhance your experience. We remain at your disposal, Georgios KRITIKOPOULOS, General Manager

Excellent stay.

트립어드바이저 평점 5.0/5

kevinbB7462UH Couples - TripAdvisor 인증 리뷰

First time we've stayed and was very impressed. The desk staff were very friendly, efficient and helpful. Checkout was midday, but because our flight was not until the evening, they changed out checkout time to five in the afternoon for a small fee. Room staff and dining room staff were excellent. Very good location close to several hop on, hop off bus routes. Local cafes are just near the hotel. Read a previous review about cockroaches, but no evidence of then at all now. A credit to the cleanliness of the hotel. Highly recommended.

Dear kevinbB7462UH, Thank you so much for taking the time to share your detailed review upon your recent stay at Novotel Athens. We're pleased that you found the location of our hotel convenient and the cleanliness to your liking; it is very important for us to maintain a clean and comfortable environment for all our guests. We are also grateful for your kind comments about our staff. Your review has made our day. We appreciate you recommending us and hope to have the pleasure of welcoming you back for another pleasant stay in the future. Sincerely, Georgios KRITIKOPOULOS, General Manager

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그 외 웹 사용자 평가 등급

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  • 1,043 리뷰 6.7/10 객실
  • 1,046 리뷰 8.7/10 서비스
  • 33 리뷰 3.8/10 인터넷 가격
  • 501 리뷰 7.8/10 조식
  • 431 리뷰 6.8/10 청결도
  • 416 리뷰 5.1/10 안락함
  • 212 리뷰 5.3/10 분위기

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