Hotel NOVOTEL PARIS LA DEFENSE ESPLANADE 4 estrelas

Great stay for a unique event, new year eve 2020. Fantastic view on Paris for the firework. Nevertheless, it was a bit too warm in the room and the thermostat didn't work even when having it at the lower temperature. Otherwise all was fine.

A principal crítica é a falta de segurança da rede de internet, que não permite o acesso de certos sistemas mais exigentes.

Good location, but crowded at the time I stayed, with many groups arriving by bus. Room clean, well equipped, though no bathrobe and slippers despite the advert on the website when I booked (without any change despite the fact I asked at the front desk to get them..). There was cleaning work at the room floor, a fact that was not mentioned at the time of reservation, which resulted in inconvenient noise. Breakfast abondant, with nice staff. To summarize, a good location for staying with a travel group, staff at the front desk not enough attentive. I would not recommend it for romantic stay, or even for individuals in business travel.

The restaurant was very mediocre. The first day the Wi Fi was not working and the second day it was very slow. Some of the people at the front desk were friendly and helpful ,others were extremely hostile and uncooperative. Because our flight was at 6 in the morning we wanted to check out the night before but the lady at the front desk refused and we had to check out very early in the morning.

Com reserva para 2 adultos e 2 crianças, todos os dias, ao fazer quarto, eram retiradas as toalhas, mesmo que mantidas penduradas. E colocavam em número menor do que os ocupantes. O café-da-manhã era bom, mas num espaço muitíssimo menor do que a capacidade de ocupação do hotel, causando desconforto no horário de pico (mesmo com a sugestão e informação sobre os horários mais tranquilos). Estar em viagem de férias e ter que acordar muito cedo para ter tranquilidade no café-da-manhã é muito ruim. A localização é boa, ao lado de uma estação de metrô. A recepção não se preocupou muito com o problema com as toalhas, chegando a justificar que "era porque havia muitas trocas de camareiras durante os dias", o que não justifica.

Comfortable room, good location, comfortable bed. There is no coordination or efficiency of the staff at the reception, and with this i had additional costs. In wanting to make a reclamation staff tell me that this person was a practicant. In my opinion the hotel should not delegate certain responsibilities to a practitioner or if they do not know should ask to another , before making clients lose money.

Hotel muito confortável, quartos sossegados, vista linda, próximo dos transportes e de fácil acesso.

The location of the hotel is great. Nearest parking is Indigo Season. The room in not to big and looks a little bit obsolete but it is ok. The staff is really nice. The hotel is near to a metro station .

Satisfez necessidades

Great bar, good food, the rooms are very tired and shabby. Family rooms are way too small. The rooms are very stuffy, dusty and warm with no air to circulate unless you switch the fans on which blow hot air. We asked for fans, but they never materialized. On a positive, good location for La Defense and Neuilly.

Equipa muito atenta a satisfação do cliente. Restaurante com prato muito bem confeccionados e serviço muito simpático

Quarto muito bom, limpeza e simpatia de todo o pessoal. Excelente localização.

Air Con does not work and I wake up perspiring every morning. I check in late night and I wait 1 hour and AC does not work and then I am told weird logic how AC should work. Even after making to 5 degrees it does not work. Then I change room after repeated requests and then same problem. I think they control centrally and the room control is just for fun! Not acceptable. No one smiles at reception and 300 EUR deposit per night even without asking me is a shock. Even if large 5 stars it is NOT common and not acceptable.

I stayed here on business as convenient for La Defense. Bedroom was of good size very comfortable, quiet and well appointed with a great panoramic view of Paris. Service was a little impersonal and the restaurant service not up to usual Accor standards. Would stay here again if in the area, but not my favourite hotel in Paris.

A experiencia no hotel foi otima, porém devido a um erro no sistema de reservas fui cobrado 2 vezes pela mesma estadia. Problema que ainda nao foi resolvido pelo sistema de atendimento ao consumidor.