O quarto não está em muito bom estado nem muito limpo. Não me parece de todo um hotel 4 estrelas

the room was ok although there was no fridge. at this time it is not acceptable that nobody asked for the pass sanitaire. What is this in an international city as paris, no german tv in the room? very poor. the parking was too difficult to handle. no exact signs where to go. you have always to phone to open a door. metro near by. breakfast ok.

Service was not up to the mark I expected. Menu card was missing in the room so could not order from room and was asked to come downstairs, order myself, where I preferred room service after a tiring day. Also was denied to offer a table fan when the room was overheat somehow and despite the fact the central heating is only available during winters and are not room specific of course.

We stayed for 4 nights. We like this hotel, close to metro and bus station, good breakfast, great view towards the river and Eiffel Tower, very quiet. Toilet (there was no sink) separated from bathroom. I recommend this hotel for family visit to Paris.

impeccable room perfect welcome service .the breakfast is quite varied and the nice bar .I recommanded and the staff will take care of you . THIS IS WHY I OFTEN stay at this hote , it is not far from the metro and Neuilly if you want to go dinner

Estadia em família, bom pequeno almoço, equipa muito simpática, educada e prestável. Muito bem localizado. Relação preco/ qualidade, óptima.

Thank you so much to the entire team for an amazing stay at the hotel. I appreciate the support in the bicycle journey from Paris to Amsterdam to raise awareness of Planet21 sustainability initiative of Novotel. Thank you Michael Peries, Dario Gatto for the support.

Great stay for a unique event, new year eve 2020. Fantastic view on Paris for the firework. Nevertheless, it was a bit too warm in the room and the thermostat didn't work even when having it at the lower temperature. Otherwise all was fine.

Good location, but crowded at the time I stayed, with many groups arriving by bus. Room clean, well equipped, though no bathrobe and slippers despite the advert on the website when I booked (without any change despite the fact I asked at the front desk to get them..). There was cleaning work at the room floor, a fact that was not mentioned at the time of reservation, which resulted in inconvenient noise. Breakfast abondant, with nice staff. To summarize, a good location for staying with a travel group, staff at the front desk not enough attentive. I would not recommend it for romantic stay, or even for individuals in business travel.

The restaurant was very mediocre. The first day the Wi Fi was not working and the second day it was very slow. Some of the people at the front desk were friendly and helpful ,others were extremely hostile and uncooperative. Because our flight was at 6 in the morning we wanted to check out the night before but the lady at the front desk refused and we had to check out very early in the morning.

Comfortable room, good location, comfortable bed. There is no coordination or efficiency of the staff at the reception, and with this i had additional costs. In wanting to make a reclamation staff tell me that this person was a practicant. In my opinion the hotel should not delegate certain responsibilities to a practitioner or if they do not know should ask to another , before making clients lose money.

The location of the hotel is great. Nearest parking is Indigo Season. The room in not to big and looks a little bit obsolete but it is ok. The staff is really nice. The hotel is near to a metro station .

Great bar, good food, the rooms are very tired and shabby. Family rooms are way too small. The rooms are very stuffy, dusty and warm with no air to circulate unless you switch the fans on which blow hot air. We asked for fans, but they never materialized. On a positive, good location for La Defense and Neuilly.

Air Con does not work and I wake up perspiring every morning. I check in late night and I wait 1 hour and AC does not work and then I am told weird logic how AC should work. Even after making to 5 degrees it does not work. Then I change room after repeated requests and then same problem. I think they control centrally and the room control is just for fun! Not acceptable. No one smiles at reception and 300 EUR deposit per night even without asking me is a shock. Even if large 5 stars it is NOT common and not acceptable.

I stayed here on business as convenient for La Defense. Bedroom was of good size very comfortable, quiet and well appointed with a great panoramic view of Paris. Service was a little impersonal and the restaurant service not up to usual Accor standards. Would stay here again if in the area, but not my favourite hotel in Paris.