Mercure Joinville Prinz Hotel 4 estrelas

Unprepared staff. Very old and smelly rooms. Charger me for a bucket of Ice. The location of very good but it is as if the hotel stayed freezed on the 90’s. Sincerely it does not fita into Mercure standards.

I have been in the hotel for two nights with my wife and daughter. The check in was ok. But the room was old and the air conditioning device was terrible, badly located above and directed to the bodies on the bed. But the worse reason is the lack of reliability. At the check out I asked to the recepcionist guy to check the room's bar to make sure what I had consumed. My family and I wait for minutes and we paid for all and each item that we took. However, I had bought some drinks and let at the room's bar fridge. And I forgot 'em inside the minibar. As I live far away from the city, I just remembered the drinks when I was too far away to come back. But, I trust that the honesty and profissionalism should be observed by the hotel employes. They checked the room consume, I waited for it, and they did not warned me about the drinks that I've forgotten in there. This action in a hotel makes the experience very unconfortable, cause it's hard to trust people that take guests' stuff for them. I hope I never need to stay in this hotel anymore.

Mercure Prinz Joinville is near downtown. There are several restaurants, bakery, drugstores, hair dresser and shops around. Room was very clean and general hotel services was very good. Breakfast was tasty.

3rd time I've been there. As already mentioned, the hotel has serious issues in services. Wi-fi is definitively useless, and nothing has been done since 1st time (simple solutions, always promised but never considered).

To replace a nice Nespresso by a humble coffee machine is something that I really did`t understand... Besides, I made a reservation for 2 pax and my room was absolutely prepared to receive just 1. The air conditioning bit all night long every time it reached the temperature set, disturbing a lot our sleep.