Dear Madam, Thanks for you review, we are glad that you had a good stay and that we could answer all your needs. We are looking forward to see you again, Kind regards, Célia

Hello, Thank you for your feedback and for sharing your experience. We are delighted that you enjoyed our location, as well as the cleanliness and comfort of your room. We have also taken note of your comments regarding breakfast, which help us continue to improve the quality of our services. We look forward to welcoming you back for a future stay! Elodie

Dear Madam, Thanks for your review. We are glad that you had a nice stay, find the accessibility practical and enjoyed our restaurant. We hope to welcome you again for your next stay, Kind regards, Célia

Madame, Monsieur, Merci beaucoup pour votre agréable retour ! Nous sommes ravis que vous ayez apprécié le confort de nos lits ainsi que le cadre de l’hôtel. Au plaisir de vous accueillir à nouveau prochainement ! Elodie

Dear Sir or Madam, We were surprised to read your comment and are sorry to hear about your negative experience at our hotel. However, I would like to clarify a few points that seem slightly inaccurate to us. Our front desk staff regularly receives praise for their warm welcome and kindness. Since the reception desk is elevated, the staff remains standing for almost the entire shift and therefore cannot be “slumped over” as you mentioned. Regarding dinner: we do not serve soup, and as for the fries you described as burnt or undercooked, they come out of the same fryer equipped with a timer. As for breakfast, we offer a wide range of savory and sweet items, including hot dishes. We can confirm that scrambled eggs and sausages are on the menu. Your comment is therefore very surprising given the quality of our work and the service we provide. However, we would like to reiterate our apologies if your stay did not go as smoothly as it could have. Sincerely, Mathilde, Reception Team.

Dear EDUARD V., We very much appreciate your comments regarding your stay at the ibis Lyon Villefranche-sur-Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team.

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. L'Equipe de la Réception.

Madame, Monsieur, Merci beaucoup pour votre retour et pour cette belle note ! Nous sommes ravis que vous ayez apprécié l’accueil et la gentillesse D. notre équipe. Au plaisir D. vous accueillir à nouveau très prochainement ! Elodie

Dear FREDDY F., We very much appreciate your comments regarding your stay at the ibis Lyon Villefranche-sur-Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team.

Monsieur S., Merci d’avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié le confort de nos chambres ainsi que l’amabilité de notre personnel. Nous sommes en revanche désolés que votre expérience lors du dîner à Courtepaille ait malheureusement terni votre séjour. Nous attachons une grande importance à la satisfaction de nos clients et regrettons sincèrement cette déception. Nous espérons malgré tout avoir le plaisir de vous accueillir à nouveau afin de vous laisser une meilleure impression lors d’un prochain séjour. Bien cordialement, L’équipe de l’hôtel.

Madame, Monsieur, Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié notre emplacement ainsi que l’accueil chaleureux de notre équipe. Nous sommes heureux d’avoir pu contribuer à rendre votre étape dans le Sud agréable. Au plaisir de vous accueillir à nouveau lors d’un prochain passage ! Elodie

Dear, We are sincerely sorry that the quality of your sleep did not meet your expectations. The comfort of the bedding is essential for a pleasant stay, and we regret that you found the mattress too firm. Your comment has been taken into account by our team. We hope to have the opportunity to welcome you again to offer you a more comfortable experience. Elodie

Madam, Sir, A big thank you for this very pleasant feedback! We are delighted that you enjoyed the welcome, even during your late arrival, as well as the cleanliness of the room, the comfort of the bedding and our breakfast. Your satisfaction is a great reward for our entire team. We look forward to welcoming you back during your next stay!

Madame, Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Lyon Villefranche-sur-Saône. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs. L'Equipe de la Réception.

Madame, Monsieur, Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez passé un excellent séjour parmi nous. C'est également un plaisir d'apprendre que vous avez apprécié votre repas au restaurant. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt ! Elodie

Madame, Monsieur V. S., Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié l'accueil de notre équipe, le confort de votre chambre ainsi que notre terrasse pour partager un moment de détente. Nous espérons que votre étape sur la route de l'Espagne a été agréable et aurons grand plaisir à vous accueillir de nouveau lors d'un prochain voyage. À bientôt ! Elodie

Dear, Thank you for taking the time to share your experience. We are sincerely sorry that your stay was significantly disrupted by the air conditioning failure in your room. We fully understand the discomfort this must have caused, especially given that you were in a family room. We also appreciate you highlighting the friendliness of our team and your positive feedback regarding the breakfast. However, we regret that we were unable to provide a satisfactory solution at the time or fully meet your expectations regarding compensation. Your feedback has been shared with our team so that we can address this situation and improve how we handle such incidents in the future. We hope to have the opportunity to regain your trust during a future stay. Elodie

Dear Sir or Madam, Thanks for this nice review. We are happy that you choose our hotel after your long travel to have a nice break before taking the road again to the south of France. We hope to welcome you again, maybe on the way back Kind regards, Célia

Monsieur, Merci pour votre commentaire, Nous sommes ravis de savoir que notre hôtel est une étape récurrentes lors de vos voyages pour l'Espagne, et que vous appréciez y séjourner. Au plaisir de vous recevoir de nouveau. Nolan.