Novotel Lombok Resort & Villas Hotel 4 stars

TripAdvisor rating 4.0/5 2,213 reviews
Novotel Lombok Resort & Villas
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Water sports and daily free activities

  • Pamper your kids everyday with MyKids package

  • Choices: Room, Villas, Private Pool Villas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • MATARAMPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort
Pantai Putri Nyale
Pujut Lombok Tengah
83573
lombok
indonesia

Tel: +623706153333

Fax: (+62)370/6153555

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    LOMBOK INTL AIRPORT At 19km / 11.81 miles

  • By plane

    MATARAM At 60km / 37.28 miles - Shuttle paying

  • By boat

    MABUA EXPRESS At 60km / 37.5 miles

GPS :-8.903325, 116.297585

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior King Bed

  • Max. number of persons: 3
  • Area: From 31
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace King Bed

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace Twin Beds

  • Max. number of persons: 3
  • Area: From 37
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family Room

  • Max. number of persons: 6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace Family Room

  • Max. number of persons: 6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Sasak Villa One Bed Room

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Garden Pool Sasak Villa One Bed Room

  • Max. number of persons: 3
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Pool Villa One Bed Room

  • Max. number of persons: 3
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SPICE MARKET

Type of cuisine: International

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Photo non contractuelle / Strictly non binding

Overlooking the beachfront, the uninterruppted ocean view makes the Breeze Bar an ideal place to appreciate a snack, refresh yourself with happy hour time and a wide range of cocktails and juices and enjoy the memorable sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 60

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,928 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,213 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.3/5

J. Couples - 13/01/2020 Confirmed reviews ALL

Short holiday

Dear j., We very much appreciate your feedback regarding your stay recent stay at our resort. We are happy to know that your stay was good. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a longer stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Was very good

Customer review rating 4.3/5

Adam Families - 12/01/2020 Confirmed reviews ALL

Was good helpful staff Throughly enjoyed the stay

Dear Adam, We very much appreciate your feedback regarding your stay at our resort recently. We are delighted to know that your stay experience was very good. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Fantastic!

Customer review rating 4.3/5

Rica S. Families - 11/01/2020 Confirmed reviews ALL

Rooms are clean, all hotel staff are very helpful and professional. Could work more on breakfast buffet menu however overall are great!

Dear Henrica, We very much appreciate your feedback regarding your stay at our resort recently. We are delighted to know that your stay was fantastic. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Lovely resort , clean rooms , good food

Customer review rating 4.3/5

Danielle J. Families - 09/01/2020 Confirmed reviews ALL

Hotel car from airport was great. Arrived late at night, check in was fast and easy. Rooms were clean are very comfortable. Breakfast was organized chaos, we are a family of 5 and they suggested we sit at two tables as there was not sufficient seating. Buffet was not being replenished fast enough, there were lots of staff but they were not being directed. We organized at reception to go to Gili Nanggu for the day , driver Herman was lovely, snorkeling was good, on way back driver suggested we go to weaving village , we didn't really say yes or no , so that is where we ended up. Trying to do the right thing by the village community and buy a piece of fabric I was told that one item was 2 hundred and 35. So , although I did not really want it , we decided on two pieces. In my head , 470 000 IDR and as the man put the numbers into the machine and then turned it around so I could put my PIN number in , the cost amount was gone. It was not until the receipt printed that I saw that he had charged me 4.5 million IDR. This was a problem. And argument then proceeded and he agreed to give me back 1/2 the money and I would only take one piece of fabric. It was all very polite, but I was very unhappy and felt cheated. The driver just sat in the shop and offered no assistance. Understandable , he got no tip . The other driver that took us into Kuta twice was great fun and very friendly. The beach at resort could be beautiful if cleaned properly, the rubbish in Lombok is obviously a huge problem and something drastic needs to be done , it's a disgrace. Tourism Companies like Accor should be leading the changes in the pollution problem. Your staff are all lovely and an asset to you.

Dear Danielle, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your constructive feedback relating to your recent stay at our resort. We are happy to know that you particularly liked and enjoyed our hotel facilities and services. However, we are sorry to read your unpleasant experience at weaving village, ant that your concern in regards to the garbage has been well noted and shared to management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

A very relaxing stay

Customer review rating 4.3/5

Sue Couples - 06/01/2020 Confirmed reviews ALL

We had a lovely time in Lombok. This resort is nice and quiet, far from many places. There is a town nearby with shops and bars, but it was nice to get back to the resort. We stayed in a garden pool villa and loved the pool as it was quieter than the main pool. The bar and the restaurant serve a good range of food and the view from our table at breakfast was very nice. A quiet private beach with plenty to do if you want to. Staff were always very polite, happy, friendly and helpful, nothing was too much trouble. This was one of the most relaxing holidays we have ever had.

Dear Susan, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your overall experience has been a very relaxing one, and that glad to read that you particularly liked and enjoyed our room and other facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Great Family Vacation

Customer review rating 4.3/5

Sheila Families - 06/01/2020 Confirmed reviews ALL

My family and I had a great time in Novotel Lombok. Apart from a few things where I would really like to offer my input to help improve the service and the quality of the next guest who stays at the hotel, overall I am glad to say that it was a wonderful experience.

Dear Sheila, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are glad to read that you had a great family vacation with us, and your feedback relating to service quality and next guest have been well noted. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Clean and comfort.

Customer review rating 4.3/5

Monty A. Families - 06/01/2020 Confirmed reviews ALL

Will visited this year.

Dear Monty, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that you had a great overall experience stayed with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back in the near future. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Great Facilities in quite remote area

Customer review rating 4.3/5

Ita P. S. Families - 06/01/2020 Confirmed reviews ALL

It was 3rd times we staying at Novotel Lombok Resort, we always wanna come back. The beach, the pool, the view, the breakfast, and rooms were awesome. However sadly to say that the room rate is even higher and pricey but the services are not. During breakfast there are so many flies and the candles did not help at all. I am pretty sure Novotel can do better. The staffs are mostly very young, lack of smile, and sometimes we felt underestimated because we are local tourist :(

Dear Ibu Paramita, Greetings from Novotel Lombok Resort & Villas. Thank you for sharing us your valuable feedback, and that it was such an honor to have you here with us for the 3rd times. However, we are really sorry to read that this time our service quality was turning your experience around. Moreover, sorry to read your unpleasant experience due to flies issue. Rest assured, that we have made this feedback as our top priority to solve. Furthermore, please accept our sincere apology for you feeling discriminate among domestic and foreign guests. We will really ensure this won't be occurred in the future. Thank you again for sharing your experience, and we hope to welcome you back again for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

End of year fam trips

Customer review rating 4.3/5

Rully Families - 05/01/2020 Confirmed reviews ALL

Kids very like foods of hotel resto. But they ask why so many dogs near the beach

Dear Bapak Rully, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are glad to know that you had a great family holiday with us, and that your feedback regarding the dogs at the beach already well noted. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Rustic island beach hotel

Customer review rating 4.3/5

Ann Families - 05/01/2020 Confirmed reviews ALL

Enjoyed our stay Staff friendly and accomodating Liked the Indonesian flavour of the hotel setting Prices reasonable for a hotel Not disabled friendly as stairs and no lifts Would love to see the hotel make more of a positive impact on the environment with signs about littering and its effects Employ locals to clean up either end of the beach ( not just bury it) Beach path would be great bonus

Dear Ann, Greetings from Novotel Lombok Resort & Villas. We are delighted to know that your overall stay has been very well, and that glad to know that you particularly liked and enjoyed all the facilities and services provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we h. your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Charming but tired

TripAdvisor rating 4.0/5

danparis2020 Family - 02/01/2020 TripAdvisor review

The Novotel property in Kuta Lombok is a charming property but in need of an upgrade given its age and location on one of Lombok's finest beaches. The team are lovely but I get the impression everyone is tired dealing with an aging property like that

Dear danparis2020, Warn greetings from Novotel Lombok Resort and Villas! We appreciate for sharing us your feedback relating to your recent stay at our resort. We are glad to read that you particularly liked our hotel, and that we are pleased to inform that we are consistently maintaining our property form year to year to keep the quality. However, I will surely share your feedback to entire team and I am sure this feedback will be a great motivation for us to provide an even better service quality. Again we value your feedback and we look forward to welcome you back for an even better experience. Regards, Robby Irawan Front Office and Guest Experience Manager
Customer review rating 4.3/5

Irma Families - 01/01/2020 Confirmed reviews ALL

Great Location and facilities, will be back someday

Dear J., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Nice n good

Customer review rating 4.3/5

Anonymous Families - 31/12/2019 Confirmed reviews ALL

I think all service very good, no problem

Nice hotel with bad food

Customer review rating 4.3/5

ßetiadi U. Families - 30/12/2019 Confirmed reviews ALL

Nice hotel, beautiful beach but the food need improvedment

Dear Bapak Setiadi, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are glad to know that you particularly liked our resort. However, we are sorry to read that our food quality did not meet your expectations. Rest assured, that I will share this feedback to all team concern for our evaluation to be able to improve the quality. Thank you again for sharing your experience, and we hope to welcome you back for a better experience. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Nice place to stay in Kuta Lombok

Customer review rating 4.3/5

Shiraz Business - 30/12/2019 Confirmed reviews ALL

The staffs were friendly and helpful. The room's clean and nice. However, the breakfast meals weren't taste that good, everything was bland. the milk tasted like water. PS. Please have a good live music at the bar/resto. Its too quiet.

Dear Shiraz, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are glad to know that your overall stay was good. However, we are sorry to read that our breakfast quality did not meet your expectation. Rest assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Nice resort

Customer review rating 4.3/5

Jony Families - 29/12/2019 Confirmed reviews ALL

A very nice resort. Only problem is the stale smell in the room when we just checked in. The smell lasted until night time. Probably the room has not been occupied for a while. Other than that, we had awesome time in this resort.

Dear Bapak Jony, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are delighted to know that a great overall experience staying with us, and that glad to read that you particularly liked our resort. However, we are sorry to read about your room experience. Assured, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

tropical paradise

Customer review rating 4.3/5

Felice Families - 28/12/2019 Confirmed reviews ALL

a beautiful and quite unique hotel. very special architecture and landscape on a beautiful beach

Dear Felice, Greetings from Novotel Lombok Resort & Villas. We are delighted to know that you had a great experience stayed with us, and that glad to read that you particularly liked our resort. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Mr

Customer review rating 4.3/5

Yaohan Solo - 26/12/2019 Confirmed reviews ALL

Over all is good , but the breakfast not good at all.

Dear Yaohan, Greetings from Novotel Lombok Resort & Villas. We are pleased to know that you had an overall good stay with us, and thank you for your feedback about our breakfast quality. I will share this to concern department for improvement. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Excellent hotel, friendly staff, nice room

Customer review rating 4.3/5

Zizu Couples - 26/12/2019 Confirmed reviews ALL

Everything is perfect, the room, the spa, tour etc. Just a little suggestion, could you please put some washing water (faucet) in front of resto and bar...so when our slipper and foot full of sand we can wash before entering the resto area.

Dear Zizu, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that your overall experience was perfect, and that glad to read that you particularly liked and enjoyed our services and facilities. Furthermore, your feedback regarding the foot wash is well noted. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Great Stay

Customer review rating 4.3/5

Jamie F. Families - 26/12/2019 Confirmed reviews ALL

Good stay, with the hotel having all on could want. Food was good and staff were really attentive. A daily shuttle bus into nearby Kuta would have been handy, running along the beach road but, apart from that, stay was great.

Dear Mr. Jamie, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, we are glad to know that your stay was great. It is always a pleasure to receive positive feedback. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager
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