拉罗谢尔老港美居酒店 4 星

客户意见评级 (ALL 评级) 4.7/5 3,434 评论

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拉罗谢尔老港美居酒店 - Image 1
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Quai Louis Prunier, 17000 拉罗谢尔, 法国

描述

酒店其他优惠

  • 酒店位于拉罗谢尔市中心，靠近 SNCF 火车站和水族馆

  • 小酒馆风格的餐厅，可欣赏全景

  • 室外温水游泳池和大露台

  • 提供私人付费停车场，需视空位情况而定，不接受提前预订。

  • 面积超过 100 平方米，专为您的研讨会和鸡尾酒会活动而设计

我们的客房

酒店位置

拉罗谢尔老港美居酒店

Quai Louis Prunier
17000 拉罗谢尔
法国

GPS:46.153824, -1.149509

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

GAEE

GAÉE 是拉罗谢尔的一家全景小酒馆餐厅。餐厅的名字是我们主厨想出来的，对于他来说，这个名字代表着对深海女神的想象。GAÉE 源于主厨对大海的热爱

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  3,434 评论

TripAdvisor 评级  4.3/5  105 评论

卓越奖 2025

客户意见评级 5.0/5

Jiawen D. 商务住宿 - 所有已确认评论

酒店很清洁

尊敬的丁佳雯女士： 感谢您对本酒店给予的积极评价。我们非常高兴您享受了此次住宿体验，并对酒店的整洁度表示满意。期待不久的将来再次为您服务！ 此致 路易丝 前台接

Nice hotel with some room for improvement

Tripadvisor 评级 3.0/5

timd63 Couples - 经 TripAdvisor 认证的评论

This hotel is modern, clean and very well located for most things to do in central La Rochelle. The breakfast is excellent with a good choice of fresh food. The car park seems to be over subscribed and inexplicably there is quite a high fee for it. It’s unclear why guests cannot simply park there for free. We paid over €1000 for our room for three nights (excluding parking) which, given the size of the room, did not feel like good value for money. We are deducting a star because the breakfast room was full of dogs, which we found extremely unhygienic.

Good standard hotel in a good location

Tripadvisor 评级 4.0/5

Shantele72 经 TripAdvisor 认证的评论

We spent our first two night in La Rochelle here, as we wanted a bit of luxury with a pool. Its a typical Mercure high standard hotel. Rooms are on the small side, but with everything you need. My only bug bear was that there wasn't a fridge to keep water or drinks in. We had a terrace room, which gave us this weird long outside space with chairs and a table overlooking the area by the pool. It seems poorly designed because the inside was small and yet we had this almost unusable space outside. The pool is small, but welcome relief from the heat. There are not enough sun beds though around it and yet right beside it is an outside area with seating that is rarely used, so would have made sense to make the pool area bigger and the outside seating area smaller. Again poor design. Be careful getting into the pool as well, as its got steps inside the pool to get in, rather than a ladder down into the pool. I noticed a few people struggling with that, although the hotel has put a cover on the top step to aid sight and purchase on the floor (you can't see the steps clearly as you get in). Location wise, its a 5 minute walk from the train station and right by the old port. There is however a lot more to La Rochelle than the port - but everywhere in La Rochelle is really a maximum of 30 minutes. Main area is a 5-10 minute walk. We were really happy with the location. We enjoyed our stay and would have stayed longer if the price wasn't so high over the weekend period.

Dear Shantele72, Thank you for your feedback regarding your recent stay at Hôtel Mercure La Rochelle Vieux-Port. We are delighted to hear that you appreciated our location and the overall high standard of our services. We understand your concerns regarding the absence of a fridge in your room. This decision was made as we have replaced the minibar with micro-filtered water fountains located in the corridors for your convenience. We appreciate your comments on the terrace room design and the pool area. Your insights are valuable as they help us improve our facilities. We regret that the pool's dimensions and the availability of sunbeds did not meet your expectations. Space constraints limit our ability to expand these areas. Your observation regarding the pool steps is noted, and we are always looking for ways to enhance guest safety and comfort. We hope to welcome you back for another visit, perhaps during a quieter period. Sincerely, Gwenaëlle

Dishonesty about ‘deposit’

Tripadvisor 评级 1.0/5

Marie J 经 TripAdvisor 认证的评论

The stay was fine and we wrote a positive review; but it was the unnecessary deduction of 100 euros as a ‘deposit’. Our friends checked in at the same time and did not have to do this. Normally a credit card is taken as security for money owed for breakfast, drinks etc but we have never had any money actually deducted. On checking out we were assured the 100 euros would be credited back the next day. However this only happened today, nearly 4 weeks later and after a lot of emails and telephone calls. We are very unhappy with this disservice.

Dear Mrs Jones, Thank you for sharing your experience with us. We sincerely apologize for any confusion regarding the deposit process and the delay in the reimbursement of the amount. As we have explained to you several times via email, the reimbursement timeframe depends on the banks. The maximum period is one month. We suggested placing a stop payment to expedite the situation, but we are confident in our procedure. This procedure is the same for all our clients, and while there may occasionally be slight delays, there has never been any issue, and we guarantee that. Sincerely, Gwenaëlle Head of Reception

Mostly good

Tripadvisor 评级 3.0/5

crawford g 经 TripAdvisor 认证的评论

Stayed here 1 night on the journey North back home. Hard one not to give it 4 but some issues spoiled a great stay. We were checked in by 2 guys, one of whom was super cool (or so he thought) and didn't appear to be able to smile, and the other who when asked to mark on a map where we were couldn't do it as his nail polish was drying and so got his trainee to do it. Our room was lovely and comfortable and had a great balcony overlooking the vieux port. Housekeeping was somewhat lacking, and there were no cups in the room, and no milk for the coffee. We phoned down to reception to sort this but with no result, after 20 minutes I went down. With no apologies, the supercool receptionist reluctantly went to bring me milk and a couple of paper cups. Forget the eco nonsense, but in a hotel of this category I don't expect paper throw away cups! As the web photos showed glass cups, I pointed this out, only to be told that if I wanted anything different I had to go upstairs to the bar and get them myself! After a significant wait I got my 2 cups. The following morning on passing and on check out, the situation was totally different, with 2 very friendly and helpful female reception staff who went the extra mile. While La Rochelle is an upmarket trendy resort, I would suggest that staff selection and training be looked at carefully, as the status of Mercure within the Accor range would suggest better.

Dear Crawfie, Thank you for taking the time to share your feedback regarding your recent stay at Hôtel Mercure La Rochelle Vieux-Port. We are pleased to hear that you enjoyed your room and the beautiful view from your balcony. However, we sincerely apologize for the lack of housekeeping and the inconvenience caused by the absence of cups and milk in your room. We appreciate your patience in this matter, and I assure you that we will address the service shortcomings you experienced during your check-in. It is our priority to provide a welcoming atmosphere, and I regret that your initial interactions did not reflect that commitment. The person who could not indicate the places on the map was not kept at the hotel. We value your comments on staff training and will certainly take them into consideration to enhance our team’s service standards. We hope to have the opportunity to welcome you back in the future for a more seamless experience. Sincerely, Gwenaëlle Cheffe de réception

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其他网络用户评价我们的酒店

  • 1,347 评论 9/10 位置
  • 1,506 评论 7.8/10 房间
  • 1,720 评论 9.5/10 服务
  • 17 评论 5.9/10 上网
  • 833 评论 9.3/10 早餐
  • 430 评论 9.6/10 氛围
  • 405 评论 8.9/10 清洁度
  • 367 评论 8.5/10 设施

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