Hotel Sofitel Strasbourg Grande Ile 5 sterren

Avis-klantbeoordeling 4.4/5 9.627 beoordelingen

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Sofitel Strasbourg Grande Ile
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Extras van het hotel

  • Nieuw restaurant voor de beste producten van de Elzas

  • Een cocktailbar en terras met uitzicht op een UNESCO-werelderfgoedlocatie

  • De charme van een wijngaard in Straatsburg

  • Gecertificeerd ALLSAFE door Bureau Véritas

  • Overdekte parkeerplaats en parkeerservice

Dit hotel is onderdeel van Planet 21 en streeft naar Positieve Gastvrijheid.

Diensten in het hotel en in de buurt

Inchecken vanaf 15h00

Uitchecken tot 12h00

Betaalde services

Diensten en praktische informatie
  • Online inchecken
  • Wifi/internettoegang
  • Parkeren
  • Toegankelijkheid voor mensen met beperkte mobiliteit
  • Huisdieren toegestaan
  • Babysitservice op aanvraagBetaalde services
  • Rookvrij hotel
  • Airconditioning
  • In het hotel gesproken talen
  • Receptie 24 uur per dag geopend
  • Batterijlader elektrische auto
  • Wasserij
  • Boetiek/winkelenBetaalde services
  • Portier
  • Conciërge
Catering
  • OntbijtBetaalde services
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Ontspanning en activiteiten
  • Fitnesscentrum
  • MassageBetaalde services
  • Babysitservice op aanvraagBetaalde services
  • Excursies per bootBetaalde services
Zakelijke diensten
  • 16 vergaderruimte(n)
  • Business centre met personeel
  • Kopieer- en printfaciliteiten
Informatiebericht

Hotel locatie

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000
straatsburg
frankrijk

Tel: +33388154900

Fax: (+33)3/88154999

Inchecken vanaf 15h00

Uitchecken tot 12h00

  • SOFITEL STRASBOURG GRANDE ILE :  A, B, C, D et F Homme de Fer

  • Met het vliegtuig

    FRANKFURT op 250 km / 155,36 mijl

  • Met het vliegtuig

    KARLSRUHE BADEN op 60 km / 37,29 mijl

  • Met het vliegtuig

    STRASBOURG ENTZHEIM op 19 km / 11,81 mijl

  • Met de trein

    STRASBOURG op 1,5 km / 0,93 mijl

Gps:48.585184, 7.746356

Onze accommodaties

De gerenoveerde kamers in Straatsburg bieden een warme sfeer. Achter elk bed vertellen de passages uit het "Serments de Strasbourg" de geschiedenis van de stad. Ervaar de traditionele inrichting van dit luxe hotel met verfijnd comfort.

CLASSIC KAMER, 1 Queensize Bed

  • Max. aantal personen: 2
  • Oppervlak: Vanaf 17 / 183 sq ft
  • Uitzicht: Uitzicht op binnenplaats *

* Onder voorbehoud van beschikbaarheid

  • WiFi in de kamer
  • Snel internet
  • Badjas
  • Slippers
  • Koffie- en theefaciliteiten(...)

SUPERIOR KAMER, 1 kingsize bed of 2 eenpersoonsbedden, uitzicht op tuin

  • Max. aantal personen: 2
  • Oppervlak: Vanaf 20 / 215 sq ft
  • Uitzicht: Uitzicht op de tuin *

* Onder voorbehoud van beschikbaarheid

  • WiFi in de kamer
  • Snel internet
  • Badjas
  • Slippers
  • Koffie- en theefaciliteiten(...)

SUPERIOR KAMER met 1 queensize bed, balkon en uitzicht op de tuin

  • Max. aantal personen: 2
  • Oppervlak: Vanaf 20 / 215 sq ft
  • Uitzicht: Uitzicht op de tuin *
  • Pluspunten van de accomodatie: Balkon *

* Onder voorbehoud van beschikbaarheid

  • WiFi in de kamer
  • Snel internet
  • Badjas
  • Slippers
  • Koffie- en theefaciliteiten(...)

LUXURY KAMER, 1 kingsize bed of 2 eenpersoonsbedden, uitzicht op plein of tuin

Toegankelijke kamer
  • Max. aantal personen: 3
  • Oppervlak: Vanaf 24 / 258 sq ft
  • Uitzicht: Uitzicht op de tuin, Uitzicht op de stad *

* Onder voorbehoud van beschikbaarheid

  • WiFi in de kamer
  • Snel internet
  • Badjas
  • Slippers
  • Verschillende kussens(...)
Kamers

Onze restaurants en bars

TERROIR & CO

Soort keuken: Frans

Ontdek de gerechten van chef-kok Mathieu Klein die het culinaire erfgoed van de Elzas verfijnt. Bij Terroir & Co, ontdekt u met onze teams, onze wijngaard en onze delicatessen het beste van de regio Elzas, zoals de 51 Grands Crus.

Lunch

12:00 - 14:00

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  • Wo
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  • Vr
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Diner

19:00 - 22:00

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BAR LE LINK

Niet-contractuele foto

Loop door de glazen deuren van deze Straatburgse bar en ontdek de ongelooflijke atmosfeer van Link. Levendige kleuren, verse bloemen en de stijl van de jaren 40 creëren een gezellige sfeer waarin u kunt genieten van de cocktails van de barman.

Lunch

  • Ma
  • Di
  • Wo
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  • Vr
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Diner

  • Ma
  • Di
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Uw vergaderingen en evenementen

Onze vergaderruimten

  • Aantal vergaderruimten: 16

  • Maximaal formaat: 224

  • Maximum capaciteit: 180 personen

  • Maximale dinercapaciteit: 120 personen

Meer informatie

Onze beoordelingen voor
Sofitel Strasbourg Grande Ile

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling 4.4/5

9.627 beoordelingen

tripadvisor

TripAdvisor score 4.5/5

1.874 beoordelingen

comfortabel hotel in hartje Straatsburg

Avis-klantbeoordeling 4.4/5

Gertrude Stellen - 23/09/2020 ALL bevestigde berichten

Op doorreis vanuit Italie naar nederland hebben we 1 nacht hier verbleven. De badkamer is wat verouderd maar de kamer was, hoewel niet groot, prima met een fijn bed. Het beste aan het hotel was de service van het personeel. Alle complimenten voor de staf.

Prima verblijf

Avis-klantbeoordeling 4.4/5

Petrus M. Stellen - 09/03/2020 ALL bevestigde berichten

Prima locatie en fijn hotel voor doorreis. Behulpzaam en attent personeel welke klaar staan voor iedere vraag of verzoek welke je hebt. Ik kom hier graag nog eens terug.

Dear Guest, I would like to thank you for having chosen to stay with us and for having taken the time to complete our satisfaction survey. I am delighted to read that your sojourn at Sofitel Strasbourg has been a success ! It is a pleasure to know that you appreciated our ideal location in the heart of the European capital and also the helpfulness and kindess of our staff. Your satisfaction is the greatest reward for them. We would be pleased to welcome you back soon in our Alsatian House, Best regards, Laetitia Arnold Head of Guest Experience

Very nice pet friendly hotel!

Avis-klantbeoordeling 4.4/5

Jonathan Vrienden - 05/03/2020 ALL bevestigde berichten

Fijne kamer, lekker ontbijt en een pluim voor het huisdierenbeleid zonder meerkost. Erg vriendelijk personeel ook.

Dear Guest, Thank you very much for your nice review further to your stay at Sofitel Strasbourg. We are very glad to know that you enjoyed your visit thanks to the kindness of our staff, our breakfast buffet and our privileged location in the heart of our beautiful city. It is a great pleasure to allow our guests to travel with their pets in our hotel. I am delighted to know that you appreciated it. We hope to welcome you back very soon! Sincerely, Laetitia Arnold Head of Guest Experience

goed gelegen kort aan restaurantjes enz

Avis-klantbeoordeling 4.4/5

Johan Zaken - 20/02/2020 ALL bevestigde berichten

Goede en vriendelijke ontvangst aan de receptie en rustige kamers, Enige nadeel aan de kamers is ; de verwarming-koeling is met lucht en dit met 3 standen om het te regelen maar deze luchtventilatie is altijd te horen zelf op minimium dus op stand 1 dus zet ik deze totaal af

Dear Guest, Further to your stay at Sofitel Strasbourg Grande Ile, you took the time to complete our satisfaction survey and I would like to thank you for that. Through your notation, I understand that your sojourn among us did not meet your expectations and I am sorry regarding that. Please be assured of my entire attention concerning the noise of your ventilation system. I have alerted our Technical Director, Julien Stroh, so that the necessary measures will be taken. He joins me to offer you our sincerest apologies. However, I am delighted to read that you enjoyed our ideal location in the heart of our beautiful city and also the friendliness of our staff which is working every day to ensure an outstanding service. I hope that the incident you encountered will not prevent us to welcome you back very soon, Kind regards, Laetitia Arnold Head of Guest Experience

prachtig en aangenaam verblijf in mooie stad

Avis-klantbeoordeling 4.4/5

Bernard Stellen - 18/02/2020 ALL bevestigde berichten

hotel goed centraal gelegen zeer vriendelijk personeel bar super gezellig en lekker eten en cocktails

Dear Guest, Further to your stay at Sofitel Strasbourg, you have taken the time to share with us your experience and I would like to thank you for that. I am very glad to read that your stay among us was wonderful. Your satisfaction is the greatest reward for our team. However, I regret to discover that you did not appreciate your first room, thus requiring you to change. Nevertheless, I am happy to read that our team found a suitable solution for you, and that you appreciated your Suite. Moreover, I am delighted to learn that you enjoyed our ideal location in the heart of the Grande Ile, our bar Le Link, and the kindness of our motivated staff, which is working every day to ensure you an outstanding service. Regarding this, I allow myself to inform you that in Sofitel, only grades from 90/100 permit our team to be truly rewarded on the quality of their labors. We hope to have the pleasure of welcoming you back soon in our Alsatian House, Best regards, Laetitia Arnold Head of Guest Experience

Had een meer upgedate hotel verwacht!

Avis-klantbeoordeling 4.4/5

Leo Gezinnen - 13/01/2020 ALL bevestigde berichten

Service en onthaal zeer goed. Upgegrade suite gekregen waarvan de aankleding niet volgens de luxe normen is maar eerder meubels geplaatst in een kale grote ruimte! Badkamer is qua betegeling versleten en de geluidsoverlast van de liften was zeer sterk hoorbaar zelfs met twee tussendeuren. Het hotel heeft het gevoel van vergane glorie en Straatsburg niet waardig! Wij vergelijken met faubourg Sofitel en andere Sofitel in Parijs en dit geeft een versleten en ongezellige indruk!

Dear Guest, Further to your recent stay at Sofitel Grande Ile, you have taken the time to complete our Guest Satisfaction Survey and we do appreciate it. We are striving to ensure that a stay in our hotel is a pleasure of every moment and I am sorry to discover that yours not fully meet your expectations. I regret to read that you did not like the decoration of your Suite and that the noise of the elevators disturbed you. I already have shared your comments with our General Manager, so that they can be taken into account for our future renovation project. Moreover, I have taken note of your preferences so that in the future we will avoid to propose you a room too close from the elevators. However, I am delighted to learn that you appreciated our welcoming and professional staff, which makes everything possible to offer you an unforgettable experience. We hope to have the opportunity of welcoming you back in our establishment and make you live a genuine Sofitel experience, Sincerely, Laetitia Arnold Head of Guest Experience

Je komt hier goed tot rust en een lekker ontbijt

Avis-klantbeoordeling 4.4/5

Stephane Stellen - 23/12/2019 ALL bevestigde berichten

Goed aangekomen in een overvol kerst Straatsburg, direct geholpen zeer vriendelijk personeel verouderd hotel maar fantastisch beddegoed

Vriendelijk en behulpzaam

Tripadvisor-waardering 4.5/5

Saudibunny Soloreis - 25/11/2019 Gecertificeerde beoordeling door TripAdvisor

Bij aankomst ondervond ik dat alle parkeerplaatsen ontruimt werden voor het jaarlijkse kerstmarkt. De conciërge was heel behulpzaam met het parkeren van mijn auto in de hotel parkeergarage en het meenemen vanmiddag bagage. Inchecken ging super snel en ik was zo in mijn kamer. En fijne aankomst na een lange dag.

Dear Guest, I would like to thank you for taking the time to share on TripAdvisor your experience regarding your sojourn. We are very pleased to know that you enjoyed your stay at Sofitel Strasbourg Grande Ile. It is with a great joy to read that you appreciate our services, in particularly the concierge and the rapidity of your check-in. We are striving to ensure that a stay in our hotel is a pleasure of every moment and your satisfaction is the best reward for us. See you soon in the Capital of Christmas ! Laetitia Arnold Head of Guest Experience

Het grote genieten

Avis-klantbeoordeling 4.4/5

Madelon Stellen - 22/11/2019 ALL bevestigde berichten

Alles klopt, de bar is fantastisch en ook het restaurant. Het ontbijt is heel uitgebreid, dus ook heerlijk. Veel soorten brood, cake en beleg. Maar het belangrijkste in dit hotel zijn de mensen, die maken het echte verschil!

teleurgesteld in kamer

Avis-klantbeoordeling 4.4/5

Erwin Zaken - 21/10/2019 ALL bevestigde berichten

Tegen meerprijs een luxere kamer gereserveerd. Betrof een invalide kamer die je niet verwacht/ niet wilt hebben tegen meerprijs. Beloofd uitzicht op tuin maar in werkelijkheid uitzicht op straat met bijbehorend geluid. Slecht doorgezakt bed. Prijs parkeren auto nog nooit zo belachelijk hoog meegemaakt.

Dear Guest, Further to your stay at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to complete our Guest Satisfaction Survey. We strive to provide every customer a service of excellence, and I am sorry to read that we did not completely meet your expectations. I sadly discover doublon that through your notation one moment of your experience was not fully satisfying, especially at your arrival concerning the room. Please be assured that I have well noted of your preferences. Next time, I can suggest you our luxury room situated face to the Saint Pierre Le Jeune place. As more, I understand your disappointment regarding the parking, our price is slightly more expensive than some parking lots in Strasbourg but we can justify it with a trustworthy valet service and a very secured parking place located just under the hotel and accessible 24h a day. We thank you again for your comments, it contributes to our ongoing pursuit of excellence. I hope that these unfortunate situations will not prevent us from welcoming you back to our hotel and make you live the true Sofitel experience. Best regards, Laetitia Arnold Head of Guest Experience

Goed ligging

Avis-klantbeoordeling 4.4/5

C. Stellen - 24/09/2019 ALL bevestigde berichten

Deze keer was onze kamer niet zoals we gewoon zijn.

perfect

Avis-klantbeoordeling 4.4/5

Gerben Stellen - 03/09/2019 ALL bevestigde berichten

alles naar wens super attent dat er 2 bakken voor de hond op een kleedje klaar stonden de dames op de receptie zijn super beleefd en correct

Dear Guest, Further to your stay at our hotel, I would like to thank you for taking the time to complete our Guest Survey and to share with us your experience. It is a real pleasure to discover that you had an excellent stay at the Sofitel Grande Ile. Every day, our teams are dedicated to serve you in the best possible way, and your very positive notations are a reward for all their efforts. I am delighted to learn that our services made your last stay in Strasbourg a success. Our guests’ satisfaction is our everyday priority! I hope to welcome you back on your next journey to the European capital. Kindest regards, Laetitia Arnold Head of Guest Experience

Top hotel met een top service.

Tripadvisor-waardering 4.5/5

mat008 Gezinnen - 16/08/2019 Gecertificeerde beoordeling door TripAdvisor

Het onthaal was zeer vriendelijk en hadden een super upgrade gekregen van kamer. Guest service heeft ons begeleid naar de kamer dit was zeer persoonlijk. Kamers zien er zeer mooi uit alleen de badkamers wat verouderd. Ontbijt was goed maar beperkter dan andere Sofitel hotels. Parking is zeer duur 39 euro. Voor de rest top 5 sterren hotel in het hart van Straatsburg. We komen zeker terug.

Dear Guest, I would like to thank you for sharing us your feedbacks. I am happy to see that you enjoyed your stay in our Sofitel. Our hotel was built in 1964 and is the first Sofitel in the world. We therefore acknowledge that some refurbishments have always to be done, in order to guarantee our guests the best quality of service. A better room design and decoration are some of our top priorities and we expect to be able to make the changes very soon. Be sure that I took note of your remark about the bathroom. Besides, for your information, we practice parking rates that are lower than those of the city of Strasbourg, and moreover, we also have the valet service always at your disposal to move your vehicle. Yet, I am pleased to discover that our staff and its quality of service succeed in making your stay a memorable moment from start to finish. We would be very pleased to welcome you back in your Strasbourg house. Sincerely,

goed locatie om te meeten en te genieten

Avis-klantbeoordeling 4.4/5

Jan Zaken - 20/06/2019 ALL bevestigde berichten

- aangenaam en efficient ontvangst - kamers zijn in orde en proper - goed en gevarieerd ontbijt

Dear Guest, Following your visit to the Sofitel Strasbourg Grande Ile, you took the time to fill out our satisfaction questionnaire and I thank you for it. We do everything in our power to make a stay in our establishment a pleasure of every moment. I am delighted to read that yours has been satisfactory to you as a whole, thanks to our ideal location close to Strasbourg historical city center, our tasty French breakfast and the efficient service of our reception staff. I have already forwarded your remark concerning the sending of your invoice by email to our Front of the House Director. Also, I personally made sure to send it directly to your email address. We apologize for this inconvenience, this does not reflect the quality of service we usually provide to our customers. In the hope of receiving you again in our Alsatian House, please accept my warmest greetings. Laetitia Arnold Head of Guest Experience

aanradertje

Avis-klantbeoordeling 4.4/5

Guido S. Stellen - 18/06/2019 ALL bevestigde berichten

heel attent en vriendelijk personeel. Pluim daarvoor. restaurant "terroir en co" , lekker,..... maar er is iets mis met de prijs-kwaliteitsverhouding.

Dear Guest, We were happy to welcome you to Sofitel Strasbourg Grande Ile. Thank you for taking the time to answer our satisfaction questionnaire, which contributes to the continuous improvement of our services. Please know that we do everything to offer you pleasant moments among us and I am delighted to discover that you have appreciated the sympathy and the attentive service of our teams. The positive feedback from our guests is our greatest reward. However, I am attentive to your remark concerning the price-quality ratio of our restaurant Terroir & Co. We are committed to offering only local and seasonal products that we promote through inspired cuisine, which can justify the prices displayed. We are nonetheless glad to read that your culinary experience was delicious. Looking forward to seeing you again on your next visit to our beautiful city, I offer you my most sincere greetings. Laetitia Arnold Head of Guest Experience

Heerlijk hotel

Avis-klantbeoordeling 4.4/5

Sylvia Stellen - 09/06/2019 ALL bevestigde berichten

Zeer gastvrij en familiair hotel. Zit vlakbij het centrum wat het makkelijk maakt de stad te verkennen.

Dear Guest, We thank you very much for sending us such a nice comment! All our teams were delighted to welcome you, and we are pleased to discover that you stay was 100% satisfying. Be assured that I forwarded your compliments to all our teams, who are committed to making each of your trips unforgettable. Your satisfaction is our beautiful reward. Moreover, I am glad to read that our privileged location in the heart of the Grande Ile, classified as a UNESCO World Heritage Site, allowed you to discover our magnificent Alsatian capital. We would be very happy to see you again on your next trip to Strasbourg. Best regards, Laetitia Arnold Head of Guest Experience

Prima.

Avis-klantbeoordeling 4.4/5

W. Stellen - 21/05/2019 ALL bevestigde berichten

Vooral de gastvrijheid door de medewerkers, professioneel en vriendelijk.

Dear Guest, Further to your visit at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to complete our Guest Satisfaction Survey. It is a pleasure to know that your stay with us was great, thanks to professionalism and sympathy of our teams. Your comments are a real reward for all of us who love to satisfy our guests even more. However, let me inform you that in Sofitel, only the grades 90/100 and 100/100 allow our collaborators to really be rewarded on the quality of their services. Therefore, I regret to read that your experience has only been up to a 80/100. May I ask you how could we have made your sojourn more pleasant? Your feedback matters to us, in our ongoing quest for excellence. I hope that we will have the occasion to welcome you back soon. Kindest regards, Laetitia Arnold Head of Guest Experience

Een superluxe doorreis belevenis

Avis-klantbeoordeling 4.4/5

Mark Gezinnen - 04/05/2019 ALL bevestigde berichten

De ontvangst en het algehele verblijf was zeer luxueus en comfortabel en alles was naar wens te bestellen. De kamers zijn gezien de prijs wat aan de krappe kant (ruimte). Daarbij liep het badwater niet goed weg en maakte de gootsteen veel lawaai als de kraan open stond. dit had housekeeping kunnen laten verhelpen.

Dear Guest, You took the time to complete our satisfaction survey after your stay at Sofitel Strasbourg Grande Ile, and we are very grateful to you. I am delighted to discover that you had a luxury experience. We do our best to make a sojourn in our establishment a pleasure at all time, consequently, your compliments are a real reward for all our teams. Following your comment regarding the several issues you had in the bathroom, I immediately alerted our Technical Director. He joins me in apologizing for this uncomfortable situation. Be assured that our technician team has already inspected the water flow system of the room you occupied in order to restore optimal functioning and comfort of the stay for our guests. I thank you once again for your feedback, it helps us to increase our quality of service and are precious to go further. We do hope to welcome you back in our Alsatian House, on your next journey to the European capital. Yours sincerely, Laetitia Arnold Head of Guest Experience

Een zeer warm en attent onthaal in een klassevol hotel

Avis-klantbeoordeling 4.4/5

Dirk Gezinnen - 28/04/2019 ALL bevestigde berichten

Het personeel deed er alles aan om ons op ons gemak te stellen. Tegelijk heel professioneel en persoonlijk. Top.

Dear Guest, I would like to thank you for taking the time to share your feedbacks about your stay the Sofitel Strasbourg Grande Ile. We do our best so that every minute spent with us is a delight, and I am glad to read that you appreciated the attentive service and the professionalism of our teams. Your satisfaction is our most beautiful reward! However, I am sensible to the lower you gave us for your diner. Be assured that I already alerted our Food and Beverage Director when reading your comment on the quality of our meals and the courtesy of our staff. We apologize that you did not fully enjoy your dinner with us. Your feedback is important and allows us to improve even more our quality of service. I hope to welcome you back on your next journey to the European capital. Kindest regards, Laetitia Arnold Head of Guest Experience

Aangenaam, zonder problemen

Avis-klantbeoordeling 4.4/5

Anke Zaken - 05/04/2019 ALL bevestigde berichten

De ventilatie in kamer 216 was vrij luid, welk slapen bemoeilijkt. Accomodatie was net en verzorgd. Ontbijt en luch was aangenaam. Fijne en veelzijdige ruimte voor de conferentie.

Dear Guest, You took the time to complete our satisfaction survey after your stay at Sofitel Strasbourg Grande Ile, and I am thankful you for that. We do our best to make a sojourn in our establishment a pleasure at all time, consequently, I was sorry to read that we did not fully meet your expectations. Following your comment regarding the inconvenience encountered due to a malfunction of our heating system, I immediately alerted our Technical Director on this subject. He joins me in apologizing for this uncomfortable situation and its impact on your night’s sleep. Be assured that our technician team has already inspected the general heating system in order to restore optimal functioning and comfort of the stay for our guests. However, I am delighted to read that your seminar was conducted in the best possible conditions and that you appreciated the quality of our Alsatian breakfast and lunch. I do hope to welcome you back in our House, on the occasion of your next journey to Strasbourg. Kind regards, Laetitia Arnold Head of Guest Experience

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