Novotel Strasbourg Centre Halles 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.2/5 1.329 beoordelingen

Beste prijs
garantie
Novotel Strasbourg Centre Halles - Image 1
Novotel Strasbourg Centre Halles - Image 2
Novotel Strasbourg Centre Halles - Image 3
Novotel Strasbourg Centre Halles - Image 4
Quai Kleber, 67000 STRASBOURG, Frankrijk

Omschrijving

Extras van het hotel

  • 10 min lopen van het TGV-station en de Notre-Dame

  • Familie kamers, 2 kinderen tot 16 jaar gratis

  • In winkelcentrum Place des Halles

  • Ondergrondse openbare parkeerplaats bij het hotel, via de Rue de Sébastopol

  • Vergaderruimte voor maximaal 100 personen

Onze accommodaties

Boek dit hotel
Kamer 1

Hotel locatie

Novotel Strasbourg Centre Halles

Quai Kleber
67000 STRASBOURG
Frankrijk

Gps:48.586125, 7.74299

Telefoon
Fax +33 3 88 21 50 51

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren welkom
  • Restaurant
  • Rolstoeltoegankelijk
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

Ici&là - Restaurant

Onze chef bereidt smakelijke authentieke gerechten in het Ici&là - concept. Gezonde, evenwichtige catering op alle uren om aan al uw wensen te voldoen. Geniet van een escape moment in het restaurant, bar of op de kamer.

Boek

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.2/5  1.329 beoordelingen

Avis-klantbeoordeling 3.5/5

Sabine T. W. Gezinnen - ALL bevestigde berichten

Dear Guest, Thank you for taking the time to share your experience. We are delighted to hear that you appreciated the quick check-in and found your room comfortable. We are, however, sorry that you found the breakfast area somewhat cramped and that moving around the buffet was not as comfortable as it should have been. We fully understand that this can be inconvenient, especially during busy periods when several guests are serving themselves at the same time. We have taken note of your comment and will pay particular attention to ensuring smoother circulation around the buffet area. We hope to have the pleasure of welcoming you back during a future stay in Strasbourg. Sincerely, Charlène ZAEGEL Front Office Manager

Avis-klantbeoordeling 3.0/5

Martijn* V. R. Gezinnen - ALL bevestigde berichten

Dear Guest, Thank you for taking the time to share your detailed experience. We are delighted to hear that you enjoyed your stay at the Novotel Strasbourg Centre Halles, particularly the view from the 7th floor, the quiet air conditioning, and the location of our hotel. Regarding the refrigerator, we would like to clarify that it is a mini-bar rather than a standard refrigerator. Its size is therefore intentionally limited and it is primarily designed to keep a few drinks cool. Nevertheless, we are pleased that it was able to meet your needs during your stay. We are, however, sorry for the noise disturbances you experienced, particularly on the night from Saturday to Sunday. As our hotel is located right in the city centre, close to public transport, shops and nightlife venues, we are unfortunately exposed to various types of external noise, especially at weekends and during peak hours. We fully understand that this can affect the quality of sleep and regret that these disturbances affected your stay. We hope to have the pleasure of welcoming you again during a future stay in Strasbourg. Sincerely, Charlène ZAEGEL Front Office Manager

Avis-klantbeoordeling 3.5/5

Eric* V. L. Stellen - ALL bevestigde berichten

Dear Guest, Thank you for taking the time to share your experience. We are delighted to hear that you appreciated the effectiveness of our air conditioning, which is particularly welcome during periods of hot weather, as well as your stay at our hotel. Regarding your breakfast experience, we are sorry that the presence of children disturbed this moment. Novotel is a brand particularly well suited to family stays, so we naturally welcome more families, especially during school holidays. As a result, breakfast can sometimes be livelier during these periods. We fully understand that the behaviour of some children may have affected your peace and quiet. However, we cannot unfortunately be held responsible when certain parents do not supervise their children, and our team cannot directly intervene in this type of situation, as the responsibility for supervising children lies with their accompanying adults. Nevertheless, we are sincerely sorry that this situation disturbed your breakfast and we hope to have the pleasure of welcoming you again under better circumstances. Sincerely, Charlène ZAEGEL Front Office Manager

Avis-klantbeoordeling 4.5/5

M* T. Gezinnen - ALL bevestigde berichten

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlène ZAEGEL Front Office Manager

Avis-klantbeoordeling 0.5/5

Xavier* D. Zaken - ALL bevestigde berichten

Dear Guest, We are sorry for the situation you experienced and fully understand your disappointment regarding this duplicate booking. After reviewing your reservation, we can confirm that two separate bookings were made through two different channels, one of them via Expedia. Both reservations were booked under prepaid, non-refundable rates, and we are therefore required to apply the terms and conditions that were accepted at the time of booking. Furthermore, this duplicate booking was only brought to our attention upon your arrival at the hotel and not prior to your stay. Unfortunately, this late discovery did not allow us to anticipate the situation or consider a commercial solution beforehand, as both rooms had remained blocked until your arrival. However, in our effort to make your stay as pleasant as possible, we upgraded you to an Executive Room while also accommodating your request for a quiet room. While we fully understand that the duplicate booking was an unintentional mistake, we are unfortunately unable to issue a refund, including as a goodwill gesture, due to the applicable booking conditions and the circumstances under which the issue was brought to our attention. We are sincerely sorry that the absence of a refund contributed to your dissatisfaction with your stay. Nevertheless, we hope that the efforts made by our team during your visit were appreciated, and we would welcome the opportunity to regain your trust during a future stay in Strasbourg. Sincerely, Charlène ZAEGEL Front Office Manager

Andere internetgebruikers beoordelen ons hotel

  • 991 beoordelingen 8.8/10 Locatie
  • 979 beoordelingen 5.6/10 Kamer
  • 729 beoordelingen 8.3/10 Service
  • 18 beoordelingen 4.1/10 Wifi
  • 526 beoordelingen 8.2/10 Ontbijt
  • 472 beoordelingen 5.2/10 Comfort
  • 407 beoordelingen 5/10 Netheid
  • 312 beoordelingen 4.9/10 Sfeer

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