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马赛老港索菲特酒店 5 星

客户意见评级 4.5/5 8,068 评论

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酒店其他优惠

  • 已获得必维国际检验集团“安心悦界”认证

  • 马赛神奇的阳光景色!

  • 光顾具有当地特色的太阳能餐厅 Effet Mer

  • 在索菲特水疗中心尽情享受令人放松和焕发活力的护理

  • 获 Villégiature 最佳酒店服务及露台奖提名

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店及周边服务

从 16h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 可携带宠物 付费服务
  • 按需婴儿看护
  • 全禁烟宾馆
  • 使用空调
  • 酒店使用的语言
  • 接待处全天候开放
  • 提前入住/延迟退房 付费服务
  • 干洗/熨烫
  • 美容院
  • 行李员
  • 礼宾服务
餐饮
  • 早餐 付费服务
  • 2 餐厅
  • 1 酒吧
  • 客房服务
休闲和活动
  • 海水保健中心 (附近)
  • 健美中心
  • 护理
  • 按需婴儿看护
  • 高尔夫
  • 海滩和水上运动
  • 其他体育活动
商务服务
  • 9 会议室
  • 会议中心
  • 自助商务中心
  • 提供复印/打印服务

酒店位置

马赛老港索菲特酒店

36, boulevard Charles Livon
13007 马赛
法国

电话: +33491155900

传真: (+33)4/91155950

从 16h00 办理登记入住手续

从 12h00 办理退房手续

  • Vieux port(老港)公交站 :  83路 LIVON / ST MAUR公

  • 乘飞机

    MARSEILLE PROVENCE 达到 30公里 / 18.75 英里

  • 乘船

    PORT MARSEILLE 达到 3公里 / 1.88 英里

  • 乘直升机

    AEROPORT MARSEILLE PROVENCE 达到 30公里 / 18.75 英里

  • 乘火车

    MARSEILLE ST CHARLES 达到 3公里 / 1.88 英里

GPS :43.292332, 5.361028

我们的客房

我们拥有 134 间客房,包括 3 间套房和 24 间带阳台的客房。光线明亮,宽敞豪华,采用海洋风格的装饰。浴室配有双人浴缸或水压按摩淋浴。

酒店餐厅和酒吧

LES TROIS FORTS

美食类型: 地中海

Les Trois Forts 主打主厨 Dominique Frerard 精心烹制的精致地中海菜肴,供应采用当地食材烹制的赫赫有名的早餐。体验口感与文化美的完美融合,在露天露台上尽情享受。周日和周一关闭。

LE CARRE

美食类型: 地中海

Carré Bistromanie 和露台:新开的啤酒馆,既别致又时尚。一日三餐都可尽情享用我们的奢华法国菜,您可在午餐时段享用大餐,在两餐之间享用糕点。

LE DANTES SKYLOUNGE

Dantès Skylounge 拥有 150 平方米的露台,可以欣赏包括 Mucem 和 Bonne Mère 在内的马赛美景。您可以坐在舒适的扶手椅上,欣赏迷人的景色,其他事情交给我们的专业调酒师来完成。

非合约照片

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

您的会议和活动

我们的会议室

  • 会议室数量:9

  • 最大面积:193 平方米

  • 最大容量:200 个人

  • 最大宴会容量:160 个人

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马赛老港索菲特酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.5/5

8,068 评论

TripAdvisor 评级 4.5/5

3,114 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

位置超级好

客户意见评级 4.5/5

Stella H. 情侣住宿 - 04/08/2021 所有已确认评论

位置好、有车库和代客泊车、早餐景观好,其他方面符合常规5星水准

Dear Kui H., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nassima A. Directrice Hébergement

Could do better!

Tripadvisor 评级 3.0/5

Eme L 03/08/2021 经 TripAdvisor 认证的评论

Before our trip, I wrote an email which hadn't been taken notice of or read by management. Although German, I do my correspondence with the Sofitel Marseille in French and got a bunch of emails before arrival in ... English! And it was always about the same subject (Covid), as if we were idiots and didn't know about masks and distances. The hotel's garage is too small, very difficult to manoeuvre the car. As for us, there were not enough towels, we had to ask a second one every day. THE SPA employee told us that there was just their jacuzzi for swimming, but later we realized quite a big swimming pool that was shared with a neighbour hotel. Crazy! The handbasin's drain pipe was congested (which might happen), but to ask four (!) times to fix the problem, is a little bit too much!

quick discovery of Marseille

Tripadvisor 评级 3.0/5

Tac85 02/08/2021 经 TripAdvisor 认证的评论

My husband and I stayed 2 nights at Sofitel. We wanted to be downtown to discover around the old harbour. The Sofitel is very well located for that. It has a magnificent view from the restaurant deck on the old harbour. The room was in a quiet zone but too far to get the wifi correctly and it was an inconvenience for my husband who needed it for business. They were no reception number on the phone so we had to get to the lobby to ask for it and for some pillows. The ones in the room were not what you expect in a 5 stars hotel. Because of the covid situation, the number of people in the spa was restricted to eight which turned out to be nice because the place is very small! then the open hours of the spa should be longer to accommodate more people. The breakfast buffet is very good. The staff recognise some of our complains and did some gesture when we left.

Business trip in Marseille

Tripadvisor 评级 5.0/5

FredV1295 Business - 18/10/2020 经 TripAdvisor 认证的评论

Beautiful location and service on top ! My first choice when I’m going to Marseille. Love it so much The room are great especially with view on the « vieux Port » Thanks at all the Sofitel Vieux port for making the stay a perfect moment.... Fred

great restaurant les trois forts

Tripadvisor 评级 5.0/5

roberta909 Business - 21/01/2020 经 TripAdvisor 认证的评论

I think this restaurant is one of the best in Marseille. The food is absolutely delicious . the flavours were intersting and original. The service was extremely professional. I would personally like to thank Anthony who looked after us exceptionally. He is a great asset to the Sofitel and looked after us in every detail. We will definitely return and do not understnad this restaurant does not have a michelin star.

stuck in the European past

Tripadvisor 评级 3.0/5

janH02 Family - 30/12/2019 经 TripAdvisor 认证的评论

The hotel has a splendid location, but if you are not European and have electronic equipment, beware. Our suite had a nice desk, but both electric sockets for the desk were occupied by lamp and phone, so there was nowhere to plug in a laptop. One could plug into a wall socket 8 m away to use at a table, but that required the cord to stretch dangerously across the floor. All electric sockets are for only European plugs. there is no USB connection to charge a cell phone. There is no phone in the bathroom. One needs to log into the Wifi fresh each time - it does not stay connected even for a day, let alone a stay.

Dear Client, Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations in terms of electronic equipment. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nassima A, Room Division Manager
客户意见评级 2.0/5

W. 商务住宿 - 06/12/2019 所有已确认评论

我們一直在房間內丟掉東西,皮夾,很確定在飯店內,可是卻怎麼都找不到!再來我們也反應紅酒開瓶器不見了,也沒用,沒人回覆,最後連刮鬍刀都被拿走了!

Dear Mr Chao-Chuan W., Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Sofitel Marseille Vieux Port. Sincerely, Nassima.A Room Division Manager

暖心的服務搭配無敵的美景

客户意见评级 5.0/5

Grant L. 情侣住宿 - 10/11/2019 所有已确认评论

服務人員非常重視我們訂房時提出的要求, 進房收到飯店人員寫的卡片, 令人感動。無論是開車或走動進出都有非常積極的服務。

与马赛旧港相得益彰的住宿体验

客户意见评级 4.0/5

L. P. 情侣住宿 - 27/10/2019 所有已确认评论

位置很好,步行去奥菲渔港十分轻松惬意,早餐厅俯瞰整个旧港的view也堪称无敌。酒店的装饰优雅而不浮夸,海洋主题表现得很轻快活泼。早餐丰富美味。房间里工作人员调频的古典音乐氛围绝佳。不足:给的露台房间在一楼,阳台望出去景观有部分被树遮挡,且靠近spa区域,走道里空气比较潮湿闷热。前台接待时正逢大团队入住,略有点混乱。不过瑕不掩瑜,仍是马赛很值得推荐的酒店。

perfect

Tripadvisor 评级 5.0/5

852didierr Couples - 18/08/2019 经 TripAdvisor 认证的评论

Everything was perfect, the room, the staff, the breakfast, the view from the rooftop.... All you can expect from a Sofitel can be provided by the Vieux port hôtel. It will be our choice of destination if we come back again to Marseille.

Dear Client, First of all, we would like to thank you for taking the time to share your experience at the Sofitel Marseille Vieux Port. We are delighted to hear that you enjoyed your stay with us and that you felt looked after. Your satisfaction is by far, our priority and nothing could make us happier than a satisfied customer. I will be very happy to share your comment with all your team. We sincerly hope to have the opportunity of seeing you again in Marseille. Best regards, Nassima.A Room Division Manager.

Disappointing for a Sofitel

Tripadvisor 评级 3.0/5

johnm986 Couples - 26/07/2019 经 TripAdvisor 认证的评论

Stayed here in a nice terrace room for the Bastille day weekend, the room phone did not work and could not be fixed over the weekend, the communications regarding the weekend travel disruption were extremely poor and access to the pool (owned by the Novotel) was blocked necessitating a journey via the basement, the road, and car park to get there.the attitude to these problems was dismissive for a hotel of this price (the concierge said, 'we are not 5 star only 4 star')

Dear JohnM, First of all, thank you for taking the time to share with us you experience at Sofitel Marseille Vieux Port. We are very sorry to read about your experience with us and find out we did not answer to all of your needs. Your feedback is very important to us and gives us the opportunity to become better. Please rest assured that your comment has been shared within our team and we are taking all the measures necessary to improve the points mentionned. We hope that it did not affect your entire stay and that you will have another opportunity to stay with us again in the future, in order to offer you a better experience. Kind regards, Nassima A, Room Division Manager

MARSEILLES FABULOUS VIEW

Tripadvisor 评级 5.0/5

Mary W Couples - 18/05/2019 经 TripAdvisor 认证的评论

My husband and I stayed at the Sofitel Marseille Vieux-Port for two nights from the 13th to 15th May. We had an fabulous stay at the hotel. The service from out arrival, check in and check out was faultless. Our large room had a terrace which looked directly toward the Marseille Port, which is stunning. An excellent breakfast was served on the 7th floor which has a spectacular view of the Port area this included the cruise liner and ferry area.. We ate at the restaurant on the 3rd floor next to the lobby and again enjoyed wonderful views. The food was delicious and the service very professional. We were also lucky with the weather, sunshine and blue skies. It was an all together perfect stay. If we were to visit Marseille again in the future this would be our first choice of hotel to stay.

Dear Mary W, Many thanks for this wonderful comment about our hotel. We are more than happy to hear that you had a great time with us and that we have fulfilled most of your expectations. Your satisfaction is by far our main priority and we are glad to have achieved it with you. We hope to have another opportunity to welcome you again soon in Marseille, Best regards,

还不错

客户意见评级 3.5/5

许. 家庭住宿 - 16/01/2019 所有已确认评论

除了楼层不满意 未能看到港口景色

服务非常好,设施也很棒

客户意见评级 5.0/5

匿名 情侣住宿 - 05/12/2018 所有已确认评论

印象非常好,酒店的服务非常周到,也很热情,并且硬件设施也很不错。

Dear guest, We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille. V Guest experience manager

Our 3rd stay

Tripadvisor 评级 5.0/5

bishop16 Couples - 25/08/2018 经 TripAdvisor 认证的评论

Returned with friends this time and had enjoyable stay. Only criticism was the disorganised and unfriendly staff in Dante’s who overcharged us. Thanks to reception this was corrected. Also wish to complement the lady concierge who sorted out the taxi issue so humorously.

very pleasant stay for a short week-end

Tripadvisor 评级 4.0/5

cowboy83110 Couples - 01/08/2018 经 TripAdvisor 认证的评论

We were offered 2 days holiday by our son & it was very pleasant - unfortunately we had chosen to have a balcony which we did not use - far too hot & too many mosquitos !! One small comment - for the toast - it would be useful to have bamboo tongs to extract the toast from the toaster.

Wonderful stay

Tripadvisor 评级 5.0/5

leaurelie Couples - 26/07/2018 经 TripAdvisor 认证的评论

Superb stay, the view on the port is really nice. The staff is nice and welcoming and will strive to meet all your requests. A lot of very nice personal attentions throughout the whole stay which made it very enjoyable. The restaurant is great, food and wine were really nice. The room itself was super spacious, and as usual, the bed is so comfy you would not want to leave it. All in all, a super relaxing stay, would definitely come back

服務極佳

客户意见评级 5.0/5

Teri 商务住宿 - 20/07/2018 所有已确认评论

非常好,服務特佳,房間舒適,早餐很好。

Dear Ko Yi C., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Relax in Marseille

Tripadvisor 评级 5.0/5

richawk Couples - 14/07/2018 经 TripAdvisor 认证的评论

Marvellous location with wonderful views of Vieux Port and Marseille. Fantastic views from our room terrace overlooking the harbour. A very comfortable and relaxing hotel with very attentive and friendly staff.

Dear Robhawketts, Thank you very much for wanted to discover the Sofitel Marseille Vieux Port. We are delighted to read that you enjoyed the wonderful view from our hotel and that you had the opportunity to fully relax and enjoyed your stay among us. We hope to welcome ou back very soon under the beautiful sun of Marseille. Best regards, Camille V, Guest Experience Manager

Could have been better

Tripadvisor 评级 3.0/5

LewisL132 Couples - 12/06/2018 经 TripAdvisor 认证的评论

The hotel was very nice, but it could have been a lot better. The A/C in the hotel lobby was poor. I started to sweat every time I spent more than a few minutes there. The room was okay, but there was no storage at all. Maybe that's okay for a solo business traveler who is staying one night and living out of his suitcase, but it was totally inadequate for a couple there for a few nights. The bathroom especially could have benefited from a shelf under the sink on which to store one's toiletries. And would it have hurt to have a dresser in the room with a few drawers? As usual the hotel eating options were very expensive. On the plus side, the concierges were very helpful in telling us how to get around and in directing us to terrific, non-touristy restaurants. The views of the harbor from the hotel were beautiful. Weirdly, the Sofitel is intertwined with a Novotel and share some amenities, namely the swimming pool, which was lovely.

Dear Lewis L, Thank you for choosing the Sofitel Marseille Vieux Port and for taking the time to share your experience on TripAdvisor. I will share your good feedbacks with the concierge team, I am sure they will be delighted to read your compliments. Your feedback regarding the improvements to bring to the room,.. were considered with the greatest attention and communicated to our management. We sincerely thank you for having shared it with us. We sincerely hope that this situation did not affect the quality of your stay and we deeply look forward to welcoming you soon. Best regards, Camille V, Guest Experience Manage

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