Novotel Cairns Oasis Resort 4,5 estrelas

Nota clientes Avis (Classificação ALL) 4.5/5 3.011 comentários

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Descrição

Extras do hotel

  • Generoso pequeno-almoço de bufete quente e frio

  • Gastronomia contemporânea no descontraído Mizuna

  • WiFi gratuito de alta velocidade no átrio

  • TVs LCD de 55" com Chromecast em todos os quartos

  • 5 espaços flexíveis para eventos que funcionam

As nossas opções de alojamento

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Localização do hotel

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Austrália

GPS:-16.918613, 145.772766

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Serviço de quartos

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.5/5  3.011 comentários

Classificação do TripAdvisor  4.5/5  452 comentários

Certificado de excelência 2023

Beautiful Resort - 100% recommend

Nota Tripadvisor 5.0/5

Suzy R Avaliação com certificação TripAdvisor

Had a lovely stay at the resort. Food at Moku's Bar & Grill was amazing with many healthy options which isn't always easy to find. Pool area including the swim up bar (for delicious cocktails) was so relaxing. Went with friends but they seemed to have a great program for kids. 100% recommend

Best family-friendly place to stay in Cairns city!

Nota Tripadvisor 5.0/5

May A Avaliação com certificação TripAdvisor

All the staff are fantastic from reception to maintenance, but a special shout out to Deborah and the VIK team. Deborah and staff are amazing with the kids. Every day is different and there's something for all ages, from beach sand castle making, garden games, aqua aerobics, reptiles that come to the hotel where you can hold a baby crocodile and have a chat with Captain the Macaw. When the skies open up table tennis competitions and family trivia nights which was a hit with the whole family. The food and drink is always reliably great and serviced by a beautiful team of staff. Keep up the great work and we will be back again soon!

Dear MayaV4058KS, Thank you so much for taking the time to share your feedback of your recent stay with us. I'm thrilled to read you had such a lovely stay and enjoyed all the different activities we had going on during the last school holidays! We have a new program lined up for the upcoming school holidays, with some new activities. Also we do have new ideas lined up for the other school holidays during the year. It's amazing to read you appreciated the service of all team members and I will make sure I'll tell Deb about your special mention. We hope to welcome you back to our lovely resort soon, for some more VIK and VIG fun. Warm regards, Kim Front Office Manager

würde nicht wiederkommen

Nota Tripadvisor 1.0/5

Carlo66666 Romântica - Avaliação com certificação TripAdvisor

erstes Zimmer hat sehr stark gestunken, wir nehmen an , dass es Desinfektionsmittel war zweites Zimmer hat die Dusche , warm Wasser, nicht funktioniert, Hotel wurde am Morgen informiert, am Abend war das Problem nicht behoben, Hotel hat sich nicht ma entschuldigt dass die Dusche nicht funktioniert nach Diskussionen, haben wir ein neues Zimmer bekommen, und mussten während einer Stunde unsere Koffer wieder packen um in ein neues umzuziehen Hotel ist feucht, und riecht sehr moderig Ist verwohnt und müsste dringend renoviert werden Hotel wenn man kann vermeiden!!!

Dear Carlo66666, Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you experienced during your stay at our hotel. Your feedback is essential to us, and we want to assure you that we take it seriously. We are sorry to hear about the issues you encountered with the initial room's smell, the non-functioning shower, and the inconvenience of having to change rooms. It is not the experience we aim to provide our guests, and we understand the frustration these issues caused. Rest assured, we will investigate the matters you raised and your feedback will be shared with our team to ensure that we learn from this experience and improve our services. We apologize for any shortcomings in communication and the lack of timely resolution. It is our goal to provide a comfortable and pleasant stay for our guests, and we regret that we fell short of meeting your expectations on this occasion. Once again, we apologize for the inconveniences, and we hope to have the opportunity to welcome you back in the future to provide a better and more positive experience. Warm regards, Kim Front Office Manager

would stay here agin

Nota Tripadvisor 5.0/5

cameron h Avaliação com certificação TripAdvisor

WE stayed at the novotel for a week. check in was easy. the room was big enough, and the bed was SOO comfy. its located walking distance from everything in the City and we only needed a car the day we visited family in the northern beaches. service is friendly. room 609 has a water view. the balcony is small enough it is not practical to use it as a balcony.

Dear Cameronh459, Thank you so much for taking the time to share your feedback. We are thrilled to hear you had a lovely stay with us and enjoyed the comfy beds. We look forward welcoming you back for another enjoyable stay with us. Warm regards, Kim Front Office Manager

Perfect pool, fantastic location

Nota Tripadvisor 5.0/5

Hollie B Avaliação com certificação TripAdvisor

Fantastic pool and buffet breakfast, worth adding the Buffett on to your room stay! Great location with east access to esplanade and walking distance to marina. The VIK kids activities on weekends were fun for our eldest to join in with as well, Deborah did an excellent job entertaining the kids!

Dear hollieburke, Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed our fantastic pool, buffet breakfast, and the convenient location of our hotel. It's great to know that you found the VIK kids activities enjoyable, and we appreciate your acknowledgment of Deborah's excellent job in entertaining the kids. We will be sure to pass along your compliments to her. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If you have any further comments or suggestions, please feel free to share them with us. Best Regards, Kim Front Office Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 949 comentários 9.4/10 Localização
  • 1.510 comentários 7/10 Quarto
  • 1.865 comentários 8.6/10 Serviço
  • 19 comentários 8.4/10 Internet
  • 927 comentários 8.7/10 Piscina
  • 669 comentários 7.3/10 Comida
  • 632 comentários 7/10 Limpeza
  • 549 comentários 5.3/10 Conforto

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