Novotel Cairns Oasis Resort 4,5 estrelas

Nota clientes Avis (Classificação ALL) 4.5/5 3.064 comentários

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Novotel Cairns Oasis Resort - Image 1
Novotel Cairns Oasis Resort - Image 2
Novotel Cairns Oasis Resort - Image 3
Novotel Cairns Oasis Resort - Image 4
122 Lake Street, 4870 CAIRNS, Austrália

Descrição

Extras do hotel

  • Generoso pequeno-almoço de bufete quente e frio

  • Gastronomia contemporânea no descontraído Mizuna

  • WiFi gratuito de alta velocidade no átrio

  • TVs LCD de 55" com Chromecast em todos os quartos

  • 5 espaços flexíveis para eventos que funcionam

As nossas opções de alojamento

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Localização do hotel

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Austrália

GPS:-16.918613, 145.772766

Telefone
Fax +61 7 4080 1847

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Serviço de quartos

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.5/5  3.064 comentários

Classificação do TripAdvisor  4.5/5  466 comentários

Certificado de excelência 2024

We will definitely be back, but a few tips on how to improve!

Nota Tripadvisor 4.0/5

264fionam Avaliação com certificação TripAdvisor

I stayed here for 4 nights with my 2 kids aged 5 & 7 in the July school holidays and it was incredible!! I have no doubt we will be back, so thank you. PROS: Rooms were clean and big (though also some cons to do with this) Pool - this is a win for everyone! It was VERY cold in July, but I still swam every day once I’d warmed up enough. My kids were in there all day, no trouble! The sandy part on one end was so perfect…my son just loves playing in the sand - it was wonderful. And the swim up bar is always a win (though also a con re wait times). Location - a block away from the main drag with endless restaurants, night market, ferris wheel. About 10 mins walk to the marina if taking a boat School holiday activities - they had organised activities over the weekends during school holidays. We stayed Tuesday to Saturday, so only had a brief glimpse of the fun, but it was the hi light for my kids (and me seeing them having so much fun with all the other kids). Staff - huge shout out to Mimi for the kids activities and Melanie at breakfast….they are amazing humans! CONS: Pool bar - the swim up bar is obviously a huge attraction, but gets very busy, and it’s very cold waiting in the water to be served. My biggest tip to the hotel is to have 2 staff serving the pool side, and 2 at the back, during the busiest hours. It was only ever 2 or 3 people, to serve both sides….and most people seemed to be ordering cocktails. I think the best way to do it is to have a designated cocktail line on both sides, so the others - who just want an ice cream, or a beer / lemonade, don’t have to wait for an endless order of cocktails ahead of them. Pillows - they were all the feather down pillows, and I got a very sore neck. Admittedly I didn’t ask if there were any other types, but I didn’t see any signage telling me it was an option. Maid service: there were no toilet brushes in the room, and even after the room had been serviced - dirty toilets prevailed. I would have cleaned them properly myself, if a toilet brush was provided. Staff at reception: I was given incorrect information relating to the cost of breakfast, and my Accor membership benefits, and how to obtain these…though Melanie at breakfast helped me understand it, and also helped me get the maximum benefits for my stay (seeing the misinformation passed on to me on check in). I had been told it was cheaper for me to pre book breakfast on check in, but in doing so this voids your ability to get the 50% discount if you’re an Accor member. You need to show your accor card every morning at breakfast, and they apply the discount then and there. If it’s booked at reception, you save $5, but this voids the 50% discount.

Thank you so much for taking the time to share your detailed feedback about your recent stay with us. We are thrilled to hear that you and your kids had an incredible experience and plan to return. Your positive comments and constructive feedback are both greatly appreciated as they help us improve our services. We are delighted that you found the rooms clean and spacious, and It’s wonderful to know that the pool was a highlight, especially the sandy area for your son and the swim-up bar. In regards to your Cons, we understand the importance of efficient service at the swim-up bar, especially during peak times. Your suggestions will be shared with the team for improvement. Also We apologize for the oversight regarding the toilet cleanliness. We will address this with our housekeeping team to ensure rooms are properly serviced. We regret that the pillows caused you discomfort. We will ensure that information about alternative pillow options is made more accessible to guests. Lastly we are sorry for the misinformation regarding breakfast costs and Accor membership benefits. We will review our training procedures to ensure that all staff provide accurate information. We’re glad Melanie was able to assist and clarify the benefits for you. Thank you for recognizing Mimi and Melanie for their exceptional service. We will make sure to pass on your kind words to them. Thank you again for your valuable feedback. We look forward to welcoming you and your family back for another memorable stay. If you have any further suggestions or concerns, please feel free to reach out to us directly. Safe travels!

We loved our time at Novotel Cairns Oasis.

Nota Tripadvisor 5.0/5

ladybeetles Avaliação com certificação TripAdvisor

We loved out stay at Cairns Novotel. The staff were friendly and helpful. The room was neat and clean. A highlight was the pool. Our kids loved it. The beach section is such a great feature. If I can flaw a couple of things which aren’t hugely major they would be the birds on the outdoor area. We ordered food which was delivered to our table which we weren’t at at the time, the pigeons got to it before we did and made a lovely mess as they devoured our food. Thankfully it was replaced for us. My other issue is the fragrance in the main foyer area. It’s quite powerful and I could even small it outside. The location is great. I wish we’d discovered the back gate entrance sooner as it made getting to the esplanade a little quicker. The buffer breakfast was great, catering to kids and adults. I liked the different options available for now eggs were cooked. My kids loved the pancake station. Overall a really great stay. If we’re ever able to we will be back.

Thank you for sharing your wonderful experience at Novotel Cairns Oasis! We are delighted to hear that you and your family had such an enjoyable stay. It’s great to know that the friendly and helpful staff, neat and clean rooms, and the pool, especially the beach section, were highlights of your visit. We appreciate your feedback regarding the birds in the outdoor area and the strong fragrance in the main foyer. We apologize for any inconvenience these issues caused and will look into ways to address them. We’re glad to hear that your food was replaced promptly after the incident with the pigeons. It's fantastic that you found the location convenient, especially with the back gate entrance to the esplanade. We’re also pleased to hear that you enjoyed the buffet breakfast, with its variety of options and the pancake station being a hit with your kids. Thank you again for your kind words and valuable feedback. We look forward to welcoming you and your family back for another great stay in the future!

würde nicht wiederkommen

Nota Tripadvisor 1.0/5

Carlo66666 Romântica - Avaliação com certificação TripAdvisor

erstes Zimmer hat sehr stark gestunken, wir nehmen an , dass es Desinfektionsmittel war zweites Zimmer hat die Dusche , warm Wasser, nicht funktioniert, Hotel wurde am Morgen informiert, am Abend war das Problem nicht behoben, Hotel hat sich nicht ma entschuldigt dass die Dusche nicht funktioniert nach Diskussionen, haben wir ein neues Zimmer bekommen, und mussten während einer Stunde unsere Koffer wieder packen um in ein neues umzuziehen Hotel ist feucht, und riecht sehr moderig Ist verwohnt und müsste dringend renoviert werden Hotel wenn man kann vermeiden!!!

Dear Carlo66666, Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you experienced during your stay at our hotel. Your feedback is essential to us, and we want to assure you that we take it seriously. We are sorry to hear about the issues you encountered with the initial room's smell, the non-functioning shower, and the inconvenience of having to change rooms. It is not the experience we aim to provide our guests, and we understand the frustration these issues caused. Rest assured, we will investigate the matters you raised and your feedback will be shared with our team to ensure that we learn from this experience and improve our services. We apologize for any shortcomings in communication and the lack of timely resolution. It is our goal to provide a comfortable and pleasant stay for our guests, and we regret that we fell short of meeting your expectations on this occasion. Once again, we apologize for the inconveniences, and we hope to have the opportunity to welcome you back in the future to provide a better and more positive experience. Warm regards, Kim Front Office Manager

Bom hotel, Bom Serviço, Boa Localização

Nota clientes Avis 5.0/5

Vitor S. Casais - Comentários confirmados de ALL

Everything went smooth

Dear Vitor, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kim Hiddink Front Office Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Novotel Cairns Oasis Resort

Nota Tripadvisor 5.0/5

dannykronstrom Avaliação com certificação TripAdvisor

Le Novotel Cairns Oasis Resort est un véritable havre de paix au cœur de Cairns. Cet établissement offre une expérience relaxante et mémorable à ses visiteurs. L'ambiance paisible et les jardins luxuriants créent un cadre paradisiaque, idéal pour se ressourcer. Les chambres sont spacieuses, modernes et offrent tout le confort nécessaire pour un séjour agréable. La vue depuis certaines chambres sur la piscine ou les jardins est tout simplement magnifique. De plus, la propreté et l'entretien des installations sont exemplaires. La piscine est l'un des points forts de ce resort. Son cadre tropical, entouré de palmiers et de végétation luxuriante, crée une atmosphère apaisante. Les espaces de détente autour de la piscine sont parfaits pour se relaxer et profiter du climat tropical de Cairns. Le personnel est accueillant, professionnel et toujours prêt à répondre aux besoins des clients. Leur service est impeccable, ce qui contribue grandement à l'expérience globale offerte par le Novotel Cairns Oasis Resort. L'emplacement central de l'hôtel est un avantage supplémentaire, permettant un accès facile aux principaux sites touristiques, restaurants et boutiques de Cairns. En résumé, le Novotel Cairns Oasis Resort est un choix idéal pour ceux qui recherchent confort, tranquillité et hospitalité lors de leur séjour à Cairns.

Cher DannyKronstrom, Nous vous remercions sincèrement d'avoir partagé votre expérience au Novotel Cairns Oasis Resort. Nous sommes ravis d'apprendre que notre établissement a contribué à rendre votre séjour à Cairns relaxant et mémorable. Votre éloge de la propreté et de l'entretien des installations, ainsi que des points forts tels que la piscine tropicale, nous réjouit. Nous sommes également ravis que notre personnel ait répondu à vos attentes en termes d'accueil, de professionnalisme et de service impeccable. Nous vous remercions d'avoir choisi le Novotel Cairns Oasis Resort et espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Cairns. Bien a vous, Kim Responsable de l'accueil

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 941 comentários 9.5/10 Localização
  • 1.471 comentários 7.1/10 Quarto
  • 1.845 comentários 8.9/10 Serviço
  • 20 comentários 7.6/10 Internet
  • 912 comentários 8.9/10 Piscina
  • 651 comentários 7.3/10 Comida
  • 648 comentários 7.2/10 Limpeza
  • 532 comentários 5.6/10 Conforto

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (IVA e taxa turística incluídas) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.