Novotel Cairo Airport bintang 4

Catatan tamu Avis (Peringkat ALL) 3.8/5 586 ulasan

Jaminan Harga
Terbaik
Novotel Cairo Airport - Image 1
Novotel Cairo Airport - Image 2
Novotel Cairo Airport - Image 3
Novotel Cairo Airport - Image 4
Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 CAIRO, Egypt

Deskripsi

Keistimewaan hotel

  • 24-Hours free airport shuttle

  • 2 Swimming pools

  • Free WIFI

  • 10 flexible meeting rooms

  • Fitness centre

Akomodasi kami

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokasi hotel

Novotel Cairo Airport

Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 CAIRO
Egypt

GPS:30.120944, 31.403

Telepon
Fax +20 2 22693530

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  3.8/5  586 ulasan

Peringkat TripAdvisor  4.0/5  2.447 ulasan

Rude receptionists and Terrible Coordinations

Catatan Tripadvisor 1.0/5

Said J Ulasan TripAdvisor tersertifikasi

I was on transit in cairo airport. The Egypt air employees gave me a transit voucher to that terrible hotel. It seems that the employees in the transit desk and the hotel never coordinated, so according the hotel employee (I think his name is Amro), they are full and no longer accepting transit passengers, so they just scribbled another hotel name and said I needed to go there. Needless to say they were extremely rude and they could have handled it in a better way. Of course Egypt Air is also to blame. I am never going to use that airline or that hotel.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDessouky General Manager

Bit of a shambles

Catatan Tripadvisor 3.0/5

Susan L Ulasan TripAdvisor tersertifikasi

We checked in very late but I am platinum and had given plenty of notice. Beware that breakfast unlike every other Novotel I have stayed in is not included and do not expect great service. The Suite was great, bed was very very comfortable but check in and check out and service was chaotic. Its the only Accor hotel where there is no private checkin for Accor, there is no lounge and the staff can be quire surly which is a shame as it's a nice hotel.

Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and sorry that you were unhappy with some areas of the hotel experience, our Executive Team will review your rating and survey to ensure that we are consistently providing the best in terms of product. We hope that you will give us the opportunity to better serve you soon. Best Regards, Atta El Dessouky General Manager

Terrible hotel

Catatan Tripadvisor 1.0/5

353rehama Ulasan TripAdvisor tersertifikasi

The worst service I have ever seen in my life, the staff in the place are not interested in service at all, no one answers the room service, and if someone answers you, they send you to another service, and so on. What a tragedy. It’s really a shame

Dear Valued Guest, We are deeply sorry to hear about your disappointing experience at our hotel. Your feedback regarding the service is concerning, and we will address this internally to ensure such incidents are not repeated. We strive to provide excellent service, and we regret that we fell short during your stay. Your comments are invaluable to us, and we appreciate you bringing this to our attention. Best Regards, Atta El Dessouky General Manager

Good fir our overnight by airport

Catatan Tripadvisor 4.0/5

Ruth P Ulasan TripAdvisor tersertifikasi

The hotel staff were nice.The shuttle to and from the airport was great.. It was very quiet. However, the room that we got 3124 was a little dated. And even though it was very clean there were signs of wear and tear in the bathroom especially. Just needs an update on the rooms and that section of the bathroom.. the soap and shampo dispensers probably need to be changed out with newer bottles and general appearance around the grout areas need to be cleaned up a little bit better.

Dear Valued Guest, We would like to pass you our utmost appreciation and thankfulness for taking the time to publish your fabulous review regarding your recent stay at Novotel Cairo Airport. Our special thanks to you for your lovely, praising words. We are looking forward to welcoming you back in the near future for another unforgettable stay with us at Novotel Cairo Airport. Best Regards, Atta El Dessouky General Manager

Very well

Catatan Tripadvisor 4.0/5

guttur Ulasan TripAdvisor tersertifikasi

We stayed in October, hotel very well located, The service from waitress Mayyer at the Pergola restaurant was exquisite.! She is smiling, super attentive , lovely. Super negative point: the hotel allows smoking inside. The smell of cigarettes is disgusting. People throw smoke in your face all the time. this needs to change Hotel 5 minutes next to the airport, offers free transfer but the timetables are confusing and the boarding point at the airport is not signposted, we had to take taxi.

Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the convenient location of our hotel and the excellent service provided by Mayyer at the Pergola restaurant. Your feedback regarding the smoking policy and the clarity of our airport transfer timetables is duly noted. We strive to create a comfortable environment for all our guests and will address these concerns internally. We apologize for any inconvenience caused and appreciate your valuable input. Best Regards, Atta El Dessouky General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.203 ulasan 9/10 Lokasi
  • 2.456 ulasan 7.2/10 Kamar
  • 5.490 ulasan 8.8/10 Pelayanan
  • 179 ulasan 2.8/10 Internet
  • 1.559 ulasan 8.9/10 Makanan
  • 1.201 ulasan 6.6/10 Kebersihan
  • 511 ulasan 5.2/10 Kenyamanan
  • 404 ulasan 5.8/10 Fasilitas

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Semua hotel kami di Cairo

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.