法兰克福埃施博恩东部美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 348 评论

保证最优惠房价
法兰克福埃施博恩东部美居酒店 - Image 1
法兰克福埃施博恩东部美居酒店 - Image 2
法兰克福埃施博恩东部美居酒店 - Image 3
法兰克福埃施博恩东部美居酒店 - Image 4
Helfmann-Park 6, 65760 埃施博恩, 德国

描述

酒店其他优惠

  • 酒店224 间现代化客房，均配备免费无线网络

  • 会议区设有 11 间会议室，拥有自然采光，配备高科技设备

  • 一流的高速公路网，距离最近的 S-Bahn 车站 900 米（984 码）

  • 位于埃施博恩金融中心的中心地带，距法兰克福展览中心 8 公里（5 英里）

我们的客房

酒店位置

法兰克福埃施博恩东部美居酒店

Helfmann-Park 6
65760 埃施博恩
德国

GPS:50.138077, 8.582898

电话
传真 +49 6196 901900

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  348 评论

TripAdvisor 评级  3.7/5  357 评论

5 star service

Tripadvisor 评级 5.0/5

Annette L 商务住宿 - 经 TripAdvisor 认证的评论

This is the second time I have stayed at this hotel this time I was greeted by Jawad who is amazing he goes above and beyond to make sure you have everything you need , he always has a smile on is face and is happy to help with any request - I would come back here again just because of his service .

Dear Annette, Thank you for taking the time to leave a review of your stay with us. We are delighted to read about your recent experience at Mercure Hotel Frankfurt Eschborn Ost. It is wonderful to know our colleague Jawad made such a positive impression through his attentive service and warm hospitality. We are equally pleased this second visit reaffirmed your choice to return, which speaks volumes about the consistent quality we strive to maintain. It would be a pleasure to welcome you for another enjoyable stay. Best wishes, Sarah Herbst & Team

Excellent service by Issam

Tripadvisor 评级 5.0/5

GoPlaces751804 经 TripAdvisor 认证的评论

Issam consistently delivers outstanding service at the front office. He was professional, welcoming, and highly efficient in handling all our inquiries and request. His positive attitude and attention to detail greatly enhance our experience. Thank you! A true asset to your team.

Dear Guest, thank you for sharing your experience at our hotel. We appreciate you taking time to acknowledge the service experience at our hotel. Our team takes pride in delivering professional and welcoming front office service, particularly through efficient handling of guest requests. The positive attitude and meticulous attention to detail demonstrated by our colleagues align with our commitment to creating memorable stays. We value recognition of team members who contribute significantly to our guests' experiences. We look forward to welcoming you back. Kind regards, Sarah Herbst & Team

Appalling Service and Unacceptable Behavior - Not Worth the Rating

Tripadvisor 评级 1.0/5

Getaway29014156063 经 TripAdvisor 认证的评论

I rarely leave reviews, but my experience at this hotel was so dreadful that I feel compelled to share. The room key malfunction that left over 100 of us stranded outside our rooms late at night was just the tip of the iceberg. The real issue was the hotel’s abysmal customer service and the disrespectful behavior of the front desk staff. Despite the inconvenience caused by the key cards, what was truly unacceptable was the staff’s attitude. He claimed that the key card failure was not his or the hotel’s responsibility. Instead of recognizing the urgency of the situation, the staff member accused the guest reporting the issue of being disrespectful to the hotel. Does the hotel not owe respect to the 100+ guests who were unable to rest promptly due to the failed room key cards? From start to finish, the front desk staff didn’t even ask a single question about the problems the guests were encountering, didn’t prioritize the needs of more than 100 affected guests. Instead, he chose to continuously escalate the conflict. First, there were unfounded accusations, and then he attempted to evict the guest and even threating to call the police and bar guests from entering the country. The management’s response to our complaint was lackluster and seemed to dodge the real issues. Their silence on the staff’s conduct implies that such behavior is the norm, which is shocking for a normal hospitality provider. The subpar rating on TripAdvisor is well-deserved. This hotel has a long way to go in terms of customer service and staff training. I cannot in good conscience recommend this hotel to anyone. Save yourself the hassle and choose a place that respects its guests and values their patronage.

Temporary residence

Tripadvisor 评级 5.0/5

Quest01215264832 经 TripAdvisor 认证的评论

The hotel is just a bomb! Everything is very nice, convenient and affordable. Pros. And the restaurant has a very large assortment of food, everything is very tasty. Good and friendly staff, very fast service. Everything is at the highest level which definitely deserved 5 stars!

Getting worse

Tripadvisor 评级 1.0/5

logbaba2009 商务住宿 - 经 TripAdvisor 认证的评论

I only stay at this hotel when there is an exhibition in Frankfurt and the prices of other All hotels is x3. It used to be ok but now the already poor restaurant menu has been reduced to 4 items. Yes only 4 items this is so poor i cannot eat here no more. The bar is still ok but now no football on the tvs. Euro pinching owners not paying for sport channels. The hotel is like a ghost town at night. Breakfast is so so This will definitely be the last time i stay here

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其他网络用户评价我们的酒店

  • 271 评论 7.8/10 位置
  • 434 评论 5.5/10 房间
  • 528 评论 8.9/10 服务
  • 6 评论 5.6/10 上网
  • 225 评论 6.1/10 清洁度
  • 223 评论 8.6/10 早餐
  • 181 评论 4.7/10 舒适度
  • 169 评论 6/10 食物

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