Novotel Brussels Airport

Novotel Brussels Airport bintang 3

Catatan tamu Avis (Peringkat ALL) 4.3/5 435 ulasan

Hotel yang disetujui ALLSAFE

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Deskripsi

Keistimewaan hotel

  • Just 20 minutes from Brussels city centre

  • Modern, spacious and soundproof rooms

  • Delicious breakfast buffet, bar and restaurant

  • Meeting rooms, fitness centre and hammam

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Lokasi hotel

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg
1831 Diegem (Brussels)
Belgium

  • BRUXELLES NORD-BRUSSELS AIRPORT:  LEERLOOIERIJSTR

  • Dengan pesawat

    ANTWERPEN DEURNE Pada 46km / 28 mil

  • Dengan pesawat

    BRUXELLES NATIONAL Pada 2km / 1 mil

  • Dengan pesawat

    LIEGE BIERSET Pada 98km / 61 mil

  • Dengan mobil

    ANTWERPEN / AMSTERDAM Pada 4km / 2 mil

  • Dengan mobil

    GENT / OOSTENDE Pada 3km / 1 mil

  • Dengan mobil

    NAMEN / LUXEMBOURG Pada 8km / 5 mil

  • Dengan kereta

    ZAVENTEM Pada 2km / 1 mil

  • Dengan kereta

    ZAVENTEM AIRPORT Pada 2km / 1 mil

GPS:50.8931, 4.4616

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
Di properti
  • Parkir
  • Antar-jemput
  • Restoran
  • Hotel bisa diakses kursi roda
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat

FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Akomodasi kami

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

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Novotel Brussels Airport

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  435 ulasan

Peringkat TripAdvisor  4.0/5  1.796 ulasan

Great hotel!

Catatan Tripadvisor 5.0/5

sjoerdonline Keluarga - Ulasan TripAdvisor tersertifikasi

Nice hotel located near the airport. Great option to parc your car for 15 days at very low price. A shuttle/taxi will take you to departure hall. Very recommended. The price, service and location is very good.

Dear Guest, Thank you for sharing the review of your stay. We are delighted that you had such a wonderful stay and that our location was to your liking. Our dedicated team members always aim to give the best experience to every guest, so your kind feedback is quite rewarding. We look forward to seeing you again in the future. Best wishes, Sébastien Lesbegueries, General Manager

Great location and price/quality

Catatan Tripadvisor 5.0/5

OlivierD332 Ulasan TripAdvisor tersertifikasi

Booked a park, sleep & fly room. Upgraded to a family room. Received welcome drinks for the 3 of us. The room and mainly bathroom were renovated. Comfortable queen size bed and sleeper sofa with 2 single beds for our son. Only negative remark is that we couldn't board the airport bus as it was full (coming from the Crown Plaza) and we had to wait for another 20 minutes for the next one. Scrambled to board as about 10 other customers wanted to board at the same time ..

Dear Olivier, Thank you for taking the time to share your feedback. Thank you for mentioning our convenient location which is ideal for those travelling to and from the airport. Please rest assured that your comments regarding the shuttle have been duly noted and taken into consideration. We hope to see you again on a future occasion. Best regards, Sébastien Lesbegueries, General Manager

Another old airport Novotel ...

Catatan Tripadvisor 3.0/5

73P-Alex Ulasan TripAdvisor tersertifikasi

The airport bus stop you on the street. Platinum recognition is really at the minimum level. After a week the points are not credited yet and hotel doesn't seem in the rush to reply to email. Basically one of those old style airport hotel...nothing bad, nothing great ...and not even a competitive rate.

Dear Alex, Thank you for your valuable feedback. Thank you for mentioning our convenient location which is ideal for those travelling to and from the airport. Your comments regarding the shuttle have been duly noted. We regret that your messages were not promptly replied to; please accept our sincere apologies and rest assured that we will be looking into this matter. If it's not solved by now, please contact me at e-mail : h0467-gm@accor.com. While we would like to believe that we offer all the necessary modern amenities, we have noted your feedback. We understand that from time to time things do need to be replaced and refurbished and so do carry out maintenance whenever necessary. We have also taken note that you didn’t find our prices as competitive as they might be and will be taking this into consideration. We hope to see you again on a future occasion. Best regards, Christophe LAC, General Manager

Great locations and staff but very old

Catatan Tripadvisor 2.0/5

Erika H Bisnis - Ulasan TripAdvisor tersertifikasi

The hotel has a great location and the navette is very convinrent. The staff is very great and attentive. However, the hotel ans the room is quite old. The springs of the bed are singing as soon as you move…

Dear Erika, Thank you for your valuable feedback. Thank you for sharing your feedback. It is great to hear that our location was convenient for you. We sincerely apologize for the issue with your bed and please rest assured that we have addressed the matter. We would have happily given you another room, but again we are sorry for the inconvenience. Your kind mention of our team's professional service is greatly appreciated and inspires us to constantly improve our performance. We hope to welcome you back in the future. Best wishes for 2022, Christophe LAC, General Manager

Not bad

Catatan Tripadvisor 3.0/5

onur s Ulasan TripAdvisor tersertifikasi

We stayed in this hotel as a family for three nights.. The hotel is well equipped and cleaned generally.. The staff is kindly and helpful.. The breakfast is ok.. Not too good or bad.. The room is little bit small and furniture is not good quality.. Especially bed.. It’s not comfortable..The hotel is located far from everywhere but the parking is not free of charge.. It’s rural area and parking cost is 15€/per night.. Are you curious! We used the village’s parking which is located next to the hotel.. It’s free from 18:00 to 09:00..

Dear Onur, Thank you for reviewing your stay. Your kind words about our team's quality service are much appreciated. However, we are sorry that your room was not entirely to your liking. We have duly noted your remarks and will take this into consideration for future improvements, as the comfort and well-being of our guests are a top priority. We have taken note of your remark about the parking, although we would like to believe that our rate is quite reasonable at 15€ / night for a secured parking space, we do also have a “park-sleep-fly” formula: you can book this in advance at a special rate. We look forward to seeing you again. Best wishes for 2022, Jurgen Van der Haegen, General Manager

Excellent

Catatan Tripadvisor 5.0/5

paul0012014 Bisnis - Ulasan TripAdvisor tersertifikasi

Very good hotel Location very good Free shuttle service to the airport Restaurant very good Cleanness perfect Room quality excellent Bedding perfect Very friendly helpful and effective staff Perfect for business short trip

Restaurant and parking

Catatan Tripadvisor 3.0/5

vmalain Ulasan TripAdvisor tersertifikasi

As I had an early morning flight I booked this hotel for a night. Parking for a night was 12€, which is expensive, as I didn’t leave my car there during my trip. I booked another parking at the airport. So 12€ for overnighting the car is to much. Restaurant was closed but you could eat at the bar. Hamburger, fish and chips… Not what I expected

Good pre flight stay

Catatan Tripadvisor 4.0/5

No1Ma Ulasan TripAdvisor tersertifikasi

Novotel is my go to hotel before flying home from BRU. Closest hotel to the airport (Sheraton is only hotel directly on airport), a few minute ride via free shuttle bus that's shared with the Crowne Plaza down the road. Free shuttle runs every 30 min from 0600-approx 2300 Mon-Fri. I didn't use services at hotel but saw restaurant not open, assume bar also closed right now. There is a pantry set up in the lobby with pre-packaged snacks, sandwiches and an assortment of beverages. Room is fine for short stay with mini fridge and complimentary bottle of water. There are public busses running outside the hotel into Brussels or to train station. I take free shuttle back to airport for train into the city.

Good sleep before traveling!

Catatan Tripadvisor 4.0/5

Sandra H Ulasan TripAdvisor tersertifikasi

Good night's sleep before the start of the trip. The room was spacious, tidy and all necessary bath products were provided. We were taken to the airport at 4 o'clock in the morning with a free taxi (because the shuttle bus only starts at 6 o'clock). Great service!!!

Nice hotel, good location but…

Catatan Tripadvisor 3.0/5

Patrick H Bisnis - Ulasan TripAdvisor tersertifikasi

Nice hotel, good location but… Poor welcome: waiting very long minutes (with a visible leg pain), during a phone call of the "welcome" desk clerk who did not care at all… not a word to apologize after hanging up. He obviously did not care… unacceptable behaviour in this hotel category..

Bad surprise

Catatan Tripadvisor 2.0/5

fredericverbist Bisnis - Ulasan TripAdvisor tersertifikasi

Bad evaluation because they give me a room already with a customer inside the room ... And in the actual period this should not happen ! No feeling that I was welcome despite my Diamond level ...... really disappointing. !

Dear Frederic, Thank you for taking the time to share your review. We are very sorry your experience did not meet your expectations and completely understand your disappointment. We can only apologise for this regrettable error on our behalf and assure you that the health and well-being of our guests are always a top priority. We hope we have the pleasure of seeing you again on a future visit. Best wishes, Fred De Deken, General Manager

Unpleasant stay

Catatan Tripadvisor 2.0/5

Passenger598086 Bisnis - Ulasan TripAdvisor tersertifikasi

We ordered a superior premium room with double bed room and we got room # 408 which is a regular superior room. When we complaint about that, we has been told that the premium rooms are not available. In the room that we reserved was supposed to be equipped with a coffee / tea facility and a coffee machine. In the morning, at 04:00,I went down to the front desk and I asked to have 2 coffees. The lady from the front desk wanted to charge us 6 euros for the coffees!!! I told her that the coffee was supposed to be in the room and I don't understand why she want to charge me. Than she told me that she will me a favor by not charging me for the coffees. Furthermore, the shuttle to the airport was not available and I paid 35 euros for the taxi. I got a downgrade room instead of getting an upgrade room as Accor silver member.

Dear Guest, Thank you for taking the time to share your review regarding your recent stay. We are sorry we fell short in meeting your expectations and would like to offer you our sincere apologies. We regret that due to the new measures and procedures implemented in line with official guidelines, we ensure that all rooms are vacant 24 hours before the arrival of the next guest, and with a limited number of premium rooms we are regrettably not able to satisfy all requests. However, this could have been better explained to you at the time and we regret any inconvenience. We will also be reviewing our procedures with our reception team to ensure this situation does not arise again in the future. We regret that the shuttle service is not yet available, this is beyond our control and hope it will be reinstated shortly. Please accept our apologies once again and hope we may have the chance to welcome you back. Best regards, Fred De Deken, General Manager

Convenient Location but quite noisy

Catatan Tripadvisor 3.0/5

drlw231 Bisnis - Ulasan TripAdvisor tersertifikasi

Rooms are a little dated in comparison to other Hotels in this chain. Food was fine and check out was smooth. Had checked in online however my cc hadn't come through to my booking so had to resubmit it. Has always worked before from the app so didn't know why not here. Biggest issue with this hotel is that you will not sleep due to the proximity with the airport. Although I had requested a quiet room and I was facing the courtyard the DHL planes taking off from 1:30am & 5am will keep you awake. Nothing the Hotel can do about this but as I like my sleep I will not be back here.

Dear David, Thank you for taking the time to share this review of your recent stay. We are glad to know that you appreciated our convenient location. We regret any inconvenience however, we had no notification of any problems with our app, and we do now always check credit cards upon arrival for security reasons. We do regret any disturbance you experienced during your stay; please know that we have taken your concern into account for future improvements to our facilities. We hope to be able to welcome you back in the future. Kind regards, Fred De Deken, General Manager

Zaventem by night II

Catatan Tripadvisor 3.0/5

marcohogenboom Bisnis - Ulasan TripAdvisor tersertifikasi

Average stay at one of the first Novotels outside of France. good reception, no upgrade received (Gold status) so I ended up in an average room. Shower worked fine, quiet night (2 x double glazing). The bed had a bump in the middle and the overall comfort was even below average (to hard).

Dear Marco, Thank you for taking the time to share your review. We are pleased to hear that your enjoyed your quiet accommodation and the quality service you received from our reception team. However, we regret your bed was not to your liking. We would like to believe that we provide good quality for our guests’ comfort; unfortunately, we understand that due to personal preferences this is not always the case. Whilst we do try to provide our loyal guests with an upgrade whenever possible, it is dependant upon availability. We hope that we may have the pleasure of welcoming you back on a future trip. Best regards, Fred De Deken, General Manager

1st stay in 3 months

Catatan Tripadvisor 3.0/5

StanBaldwin2015 Bisnis - Ulasan TripAdvisor tersertifikasi

As always the reception staff are friendly and rooms are comfortable and its really good you can open the windows. However, the food has not improved, they still maintain 2 separate tiny menus, one of the bar and one for the restaurant, they both have about 18 starter/main courses of which 4 or 5 are the same plus some deserts. The Bar and Restaurant are 20 meters apart but you can't have the restaurant food in the bar, hence wanting a salad and there being only 1 I had to sit in the restaurant which has all the atmosphere of a morgue. Anyway I ordered the Caesar salad and bottle of water. Some bread rolls arrived without butter and when I asked the waiter seemed to be surprised, butter duly arrived. Then my salad arrived served in a nice looking bowl but its is far too deep, I am 1.82 metre tall but I struggled to eat from the bowl. However that was not the biggest challenge. The salad bowl was warm and the plate it was standing on was hot to the point I could hardly touch it. I called the waiter back and he seemed genuinely surprised this was problem. He wanted to explain it was just radiated heat from the plate, eventually he grudgingly offered to change the bowl. I then made the mistake of wanting so add some salt and pepper, the 2 grinders on my table were empty but so where those on the tables either side of me. I ended up walking around the restaurant looking for Salt and Pepper with the staff just looking on. This hotel has a proper kitchen but just doesn't want to use it. A disappointment and I will go back to staying elsewhere

Dear Guest, Thanks for taking the time to send us your review of your stay. We are glad that you had a pleasant stay with us; however, we wish it was completely satisfying. We are sorry for any inconvenience caused. We have taken note of all your remarks and passed it to the relevant department. Our team will contact you soon. Please accept our apologies. We hope to welcome you back. Best wishes, Fred De Deken, General Manager

nice hotel but check the bill

Catatan Tripadvisor 4.0/5

781willi Bisnis - Ulasan TripAdvisor tersertifikasi

nice hotel. nice room which is very clean. Bath spaceful. Breakfast very good. A big selection. parking in my eyes too expensive but you do not have a chance to find near by a parking space where you pay nothing. when you book via Accor and you use your points than check the bill as in my case they forgot to take away that money. I discover only half day later. However they gave back the money without any discussion.

Dear 781Willi, Thank you for taking the time to review your stay with us. We would like to take this opportunity to thank you for your kind words. Our hotel aims to provide an enjoyable experience for all our guests and we are delighted that we were able to meet your expectations. We regret that you found our secure parking pricey and will take note of the comments. We apologize for any misunderstanding regarding charges, but glad to see the issue was resolved immediately, we will work to ensure it is not repeated. Once again, thank you for highlighting our comfortable rooms and delicious breakfast. We look forward to welcoming you again. All the best. Fred De Deken, General Manager

Ideal park, sleep & fly

Catatan Tripadvisor 5.0/5

OlivierD332 Keluarga - Ulasan TripAdvisor tersertifikasi

Close to the airport and now sharing a larger shuttle bus with the Crown Plaza, the Novotel got even better as a park, sleep & fly option. Also, the parking is now free for 15 days (used to be 7) and therefore attractive during holiday period. I stayed in a renovated ground floor room with bathroom doors opening towards the bedroom. There is a bath and shower, the room is large enough for 2 adults and 2 children (sleepsofa). Great price/quality offering!

Dear Guest, Thank you for such a positive review. It is rewarding for us to know that our location was ideal for you. Thank you for your kind mention of our parking facility and our bathroom facility. We are happy that you found our prices to be competitive. We hope to welcome you back. Best wishes, Fred De Deken, General Manager

More attention to waste of energy could be addressed.

Catatan Tripadvisor 4.0/5

Katherine H Solo travel - Ulasan TripAdvisor tersertifikasi

I found several lights on in my room when I arrived around 9pm. Your amenities are also wasteful. Other hotels have gel and shampoo dispensers in the shower. The coffee was not complete and one of the nights I stayed there was no water in the fridge. Attention to detail of room items could be better, but really no complaints.

Dear Katherine, Thanks for taking the time to share your opinions about your stay at our hotel. We are very sorry to hear that several things throughout your stay did not meet your expectations. We do our best to remain as economical and organic as possible. We have Fairtrade beauty products available, as an example, and we are always open to suggestions on how we might further improve your next visit. Please do not hesitate to ask us for any items or replenishments you need in your room. We're here to help. We hope to welcome you back. Kind regards Fred De Deken, General Manager

Review Augsut 2019

Catatan Tripadvisor 4.0/5

SvJ26 Bisnis - Ulasan TripAdvisor tersertifikasi

Very friendly personnel, with nice and clean rooms and good beds. Also the Bar is nice/very good to drink. Location is close to the several offices and 1,5 up to 2 km from Zaventem centre, so you can easily walk this. For improvement: Evening diner (quality/taste/..) and parking spot for cars too narrow for each car. As also not logical structured.

Dear Guest, Thank you for taking the time to share your valuable review. Our team members enjoyed catering to your needs as much as you enjoyed your stay. Thank you for highlighting our high standards. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. Your kind words on our location would definitely benefit our readers. We are sorry for any inconvenience caused. Regarding the food, we have passed your remarks to the relevant department. Regarding the parking, we have taken note of your comments. We hope to welcome you back. Best wishes, Fred De Deken, General Manager

One night stopover

Catatan Tripadvisor 4.0/5

RiyadhDC Keluarga - Ulasan TripAdvisor tersertifikasi

Excellent choice to be close to the airport for one night stopover. also you can reach the restaurants / supermarket in the lovely and quiet neighborhood. friendly staff & good breakfast. paying parking is available.

Dear Riyadhdc, Thank you for the fine review of your stay at Novotel Brussels Airport, Diegem Our team is delighted that you had such a pleasant stay with us. We appreciate your kind words which encourage us to continue to maintain the high standards of service we set ourselves. Thank you for mentioning some of our location's attractions and a fantastic breakfast! We all hope that we will have the pleasure of welcoming you again. With kind regards, Fred De Deken, General Manager

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