Dear Tessa, Thank you for your 80/100 review. We are pleased that you enjoyed your family stopover and our facilities for children, as well as our ecological initiatives. We are sorry that you were unable to find a parking space on our premises, especially after a long journey with belongings in the car. We understand how inconvenient this can be. We hope to welcome you and your family again on a future stopover in Reims. Best regards, The Novotel Reims Tinqueux Team

Dear Damian, Thank you so much for your perfect 10/10 rating and for taking the time to share your feedback. We are delighted to hear that our reception team went above and beyond to assist you with your booking adjustment, and that you enjoyed such a warm welcome and helpful service throughout the hotel. At the same time, we sincerely apologize for the disappointing interaction you experienced at the outdoor bar. An arrogant or snobbish attitude is completely contrary to the welcoming, knowledgeable service we strive to provide—especially when helping our guests discover our champagne selections. We have shared your feedback directly with our bar and restaurant management to ensure our team offers attentive and approachable recommendations at all times. We truly appreciate your kind words and look forward to welcoming you back to Novotel Reims Tinqueux for an entirely positive experience. Best regards, The Novotel Reims Tinqueux Team

Dear Hendrik, Thank you very much for your great 80/100 rating and for your loyalty as an ALL Accor Silver member! We are delighted to hear that your family stay was such a pleasant experience. It is wonderful to know that you appreciated our convenient location near the motorway, the ample parking, our clean and spacious rooms, and the quality of our breakfast. We will also be sure to pass along your kind words to our receptionist, who will be very pleased to hear that her warm and clear welcome made a great impression. We look forward to welcoming you and your family back to Novotel Reims Tinqueux on your next journey through France! Best regards, The Novotel Reims Tinqueux Team

Dear Mr. D., Thank you very much for taking the time to share your feedback following your family stay with us. We are delighted that you enjoyed the comfort and cleanliness of your room, our parking facilities for your trailer tent, the restaurant dining experience, and the warm welcome from our reception team. We also take good note of your comments regarding the atmosphere by the pool and sincerely apologize for the slow and below-standard service you experienced at the bar. Your remarks have been shared directly with our food and beverage management to improve our service speed and table clearing. We look forward to welcoming you and your family back to Novotel Reims Tinqueux for an even better experience on your next journey! Best regards, The Novotel Reims Tinqueux Team

Dear Mr. Z., Thank you for sharing your feedback following your family stay with us. We are delighted that you enjoyed the holiday atmosphere, our spacious garden, swimming pool, and the friendly welcome from our reception team. We also take good note of your constructive comments regarding the breakfast variety, the room decor, and the food portions at the outdoor bar. Your feedback has been shared with our restaurant and management teams to help us improve these areas. We hope to welcome you and your family again at Novotel Reims Tinqueux on a future trip! Best regards, The Novotel Reims Tinqueux Team

Dear Mr. B., Thank you for taking the time to share your review following your stay with us. As a valued ALL Silver member, your loyalty is greatly appreciated. We are delighted to hear that you enjoyed our spacious garden, swimming pool, bar area, and the generous breakfast selection, as well as the cleanliness of your room. We also take good note of your remarks regarding the size of the shower and the replenishment pace at the breakfast buffet during peak times, which we have shared with our team for improvement. It is always a pleasure to welcome guests like you, and we look forward to seeing you again at Novotel Reims Tinqueux on your next journey! Best regards, The Novotel Reims Tinqueux Team

Dear Klaas Z., Thank you for taking the time to share your feedback following your family stay with us. We are pleased to hear that you had a comfortable stay, enjoyed a good night's sleep, and appreciated relaxing by the pool after your long drive. We also loved reading your note about our team member connecting with your son over Brawl Stars! However, we sincerely apologize for the long wait you experienced for dinner. We understand how challenging an extended wait can be, especially when traveling with children, and we are actively working with our restaurant team to improve service flow and queue management during peak arrival times. It is always a pleasure to welcome guests like you, and we hope to have the opportunity to offer you and your family a smoother dining experience on your next journey. Best regards, The Novotel Reims Tinqueux Team

Dear Mrs. S., Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to hear that you had an excellent stay, enjoyed our restaurant's cuisine, and appreciated our facilities and team. We also take good note of your suggestion regarding the pool access and terrace flow. Guest feedback like yours is very valuable as we look for ways to enhance comfort and tranquility for our restaurant guests. We hope to have the pleasure of welcoming you back soon to Novotel Reims Tinqueux! Best regards, The Novotel Reims Tinqueux Team

Bonjour Monsieur V. L., Merci beaucoup d'avoir pris le temps de partager votre retour d'expérience suite à votre séjour en famille parmi nous. Nous sommes ravis d'apprendre que notre établissement a été l'endroit idéal pour votre halte et que vous avez apprécié la proximité de l'autoroute, nos bornes de recharge, le confort des chambres, la piscine ainsi que notre petit-déjeuner. Au plaisir de vous accueillir de nouveau avec votre famille lors d'un prochain passage au Novotel Reims Tinqueux ! Bien cordialement, L'équipe du Novotel Reims Tinqueux

Bonjour Sharon, Merci d'avoir pris le temps de partager votre avis suite à votre étape en famille chez nous. Nous sommes ravis que les enfants aient pu profiter de la piscine, que vous ayez apprécié la terrasse et que la chambre familiale ait convenu à votre halte. Nous prenons également bien note de vos remarques concernant les horaires d'ouverture du restaurant le soir ainsi que le confort du canapé-lit. Ce sera un grand plaisir de vous accueillir de nouveau avec toute la famille lors d'un prochain trajet ! Bien cordialement, L'équipe du Novotel Reims Tinqueux

Dear Julian K., Thank you for taking the time to share your feedback following your stay with us. As a valued ALL Silver member, your loyalty is important to us. We are pleased that your overall experience was good, but we understand your disappointment regarding not being allocated one of our newly renovated rooms. Room allocations depend on availability upon arrival, but we have taken good note of your preference for future visits. We hope to have the pleasure of welcoming you back to Novotel Reims Tinqueux for an even better stay next time. Best regards, The Novotel Reims Tinqueux Team

Bonjour Madame VAN DER SCHAAR, Nous vous remercions d'avoir pris le temps de nous faire part de vos impressions suite à votre séjour en famille dans notre établissement. Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Le manque de propreté constaté dans votre chambre, ainsi que la qualité du service et des plats servis au restaurant, ne correspondent en rien à nos standards de qualité habituels. Vos remarques ont été immédiatement partagées avec notre gouvernante générale ainsi qu'avec notre responsable de la restauration afin que les ajustements nécessaires soient apportés au plus vite. Nous vous présentons nos sincères excuses pour ces désagréments et espérons avoir l'occasion de vous offrir une bien meilleure expérience à l'avenir. Bien cordialement, L'équipe du Novotel Reims Tinqueux

Dear Mrs. R., Thank you for taking the time to share your feedback following your family stay with us. We are delighted to hear that you enjoyed our pleasant grounds, the swimming pool, and the comfort of your room during your stopover. We also take good note of your remark regarding our team's attentiveness at departure. We will remind our staff to be more proactive in inquiring about our guests' experiences to ensure a warmer and more attentive service throughout. We hope to have the pleasure of welcoming you and your family back to Novotel Reims Tinqueux on your next journey through the region! Best regards, The Novotel Reims Tinqueux Team

Dear Kim, Thank you for your review and for your loyalty to ALL Accor! We are delighted that you and your family enjoyed the room, the pool, the breakfast, and the service from our team. Looking forward to welcoming you back to Novotel Reims Tinqueux! Best regards, The Novotel Reims Tinqueux Team

Bonjour Monsieur B., Merci d'avoir pris le temps de partager votre retour d'expérience suite à votre étape en couple chez nous. Nous sommes heureux que votre halte parmi nous se soit déroulée de manière globalement correcte lors de votre retour de voyage. Nous regrettons toutefois la gêne occasionnée par le bruit des voisins du dessus et prenons bien note de vos remarques concernant l'isolation sonore afin de continuer à améliorer le confort de nos chambres. Au plaisir de vous accueillir de nouveau au Novotel Reims Tinqueux lors d'un prochain trajet ! Bien cordialement, L'équipe du Novotel Reims Tinqueux

Dear Dirk, Thank you for your feedback and for your loyalty as an ALL Gold member. We are truly sorry that your stay felt chaotic and far from relaxing. We take good note of your comments regarding the breakfast options, team availability, and your room placement request, and we have shared them with our management team to make the necessary improvements. We hope to offer you a much calmer experience on a future visit. Best regards, The Novotel Reims Tinqueux Team

Dear Marijke, Thank you for your review! We are glad to hear that your family enjoyed the pool, play areas, and room during your stopover. We apologize for the delay regarding the baby cot and take note of your remark about the restaurant opening time for families traveling with young children. We hope to welcome you and your family back to Novotel Reims Tinqueux! Best regards, The Novotel Reims Tinqueux Team

Dear Lottie L., Thank you for sharing your feedback and for your 70/100 rating. We are pleased to hear that you found our location convenient for a stopover and that you enjoyed our friendly team, the outdoor bar, and the pool. We also appreciate your constructive remarks regarding our daytime dining options and breakfast variety. Your comments have been shared with our Food & Beverage team as we continuously work on enhancing our menu offerings. We hope to have the pleasure of welcoming you and your family back to Novotel Reims Tinqueux on your next journey! Best regards, The Novotel Reims Tinqueux Team

Hello Peter D. W., Hartelijk dank voor deze mooie score van 90/100 en voor uw loyaliteit als Silver lid! Het is een groot compliment om te horen dat we voor u een 'huis van vertrouwen' zijn en dat alles volledig naar wens was, zoals u dat al decennia van Novotel gewend bent. Wij blijven elke dag ons best doen om dit vertrouwen te verdienen. Hopelijk mogen we u snel weer verwelkomen in Novotel Reims Tinqueux voor een volgend betrouwbaar verblijf! Met vriendelijke groet, Het team van Novotel Reims Tinqueux