Mercure Annemasse Porte de Genève Hotel 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 695 görüş

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Mercure Annemasse Porte de Genève Hotel - Image 1
Mercure Annemasse Porte de Genève Hotel - Image 2
Mercure Annemasse Porte de Genève Hotel - Image 3
Mercure Annemasse Porte de Genève Hotel - Image 4
9 rue des jardins, 74240 GAILLARD, Fransa

Açıklama

Otel ekstraları

  • Renovated rooms

  • Free private car park. Several golf courses nearby

  • 15 mins from Geneva center & near the most beautiful spots in Haute-Savoie

  • Heated outdoor swimming pool

  • 8 connecting rooms for families or friends

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Otelin konumu

Mercure Annemasse Porte de Genève Hotel

9 rue des jardins
74240 GAILLARD
Fransa

GPS:46.18408, 6.221565

Telefon
Faks +33 4 50 87 14 57

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

La Yourte - Brasserie Maison

La Yourte Brasserie Maison welcomes you 7 days a week for lunch and dinner, in the dining room or on the terrace. Every day, our chef prepares traditional, tasty, homemade dishes to delight your palate!

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  695 görüş

TripAdvisor Derecesi  3.7/5  144 görüş

Good Location - Mixed Experience

Tripadvisor puanı 3.0/5

Angliskai TripAdvisor onaylı yorum

The hotel was easy to find with GPS (but not well sign posted, which helps) and close to the motorway. It was clearly busy with customers when we arrived at 8.30pm. Check-in was swift and friendly. we had booked two prestige rooms. Both were recently renovated, of a good size with nice bathrooms. One of them stank (a horrible fish smell), likely the glue that had been used to stick the carpet. We'd opened the window (-1C outside!), hoping to let the smell out whilst we were at dinner. It hadn't had any real effect by the time we returned. Unfortunately, at 10pm there was nobody around reception and I gave up waiting after 10 mins, as I was tired from 11h driving that day. The room really shouldn't have been let out to customers. Dinner was not good. The manager was told us they were full, even though I could see empty tables. I asked what we could do, and he shrugged - they were full. So I asked if he did room service. He said yes. Then I asked if we could eat at the empty table to the side of the bar. He shrugged! So we ate there. Our food was disappointing - an opinion shared by other guests around us too. In contrast, breakfast was superb! Both in terms of the variety and quality of the food on offer.

Thank you very much for taking the time to share such a detailed review and for your loyalty as an Accor Gold member. We truly value guests who stay regularly within our group, and your feedback is particularly important to us. As we've already answered twice on 2 other websites, we are pleased to read that you found the hotel easy to access, that your check-in experience was smooth and friendly, and that you appreciated the size, renovation, and comfort of our Prestige rooms, as well as the quality of our breakfast. However, we sincerely apologize for the inconveniences you encountered during your stay. The unpleasant smell in one of the rooms is clearly unacceptable, the carpet was recently changed and maybe the glue smell is still here. Please accept our apologies for the lack of availability at reception later in the evening, which prevented us from addressing the issue immediately after your long day of travel. This point has been reviewed internally to ensure better evening coverage. We are also very sorry to hear about your disappointing dinner experience. We had a lot of clients on this evening and unfortunately we had to stop the reservations at one time in order to maintain our quality of service. Your comments have been shared with our restaurant management team so that corrective actions can be taken, both in terms of service attitude and food quality. We hope you will give us the opportunity to welcome you again in the future, so we can provide you with the level of service and comfort you are entitled to expect as a loyal Accor guest and fully restore your confidence.

Shabby, no hot water

Tripadvisor puanı 2.0/5

Chrissy S Aileler - TripAdvisor onaylı yorum

Shabby room. Much less nice than the average Ibis, whereas Mercure is supposed to be a cut above. The night we were staying there, there wad no hot water. The next morning, still no hot water. When we inquired st the desk, they said we'd have to wait until 8:30 to have hot water----no apologies, as if it were the most normal thing in the world! When we checked out, they simply said goodbye---again no apologies, no offer of a discount on the room.

We thank you for your feedback but did not understand the "Shabby room"... We refurbished the hotel in 2019, some rooms have already some tiny defects but are not "shabby"... Concerning the hot water, indeed we had a failure on Monday night. We were on the phone with the dedicated company until 10pm but couldn't solve the problem. A technical man arrived on Tuesday morning at 7:30 am and the problem was solved at about 8:15. We apologise for this breakdown which was beyond our controle. Of course we apologise towards our client, we were very annoyed by this. We hope to welcome you again in order to regain your trust. Celine, adjointe de direction

What's not to like?

Tripadvisor puanı 5.0/5

bennett_martin Couples - TripAdvisor onaylı yorum

Quick stopover on the way to Italy. Way better than expected - clean, comfortable room, big double bed, excellent lighting, excellent bathroom, quiet even though convenient for the A40 motorway. Big breakfast spread - better than many much more expensive places. Plenty of parking and it's free.

Thanks a lot for your comments after your stay in our hotel ! We are so happy you've spent a good night, enjoying the comfort of the place as well as the quality of our breakfast ! We hope to welcome you again soon ! Céline, adjointe de direction

Bad

Tripadvisor puanı 2.0/5

daruwella44 İş - TripAdvisor onaylı yorum

Just one word, bad. Room wasn’t done properly, restaurant was dirty and food really bad. Staff was more or less ok but no flexibility whatsoever. There was no ice available, half of the menu wasn’t available and the toilets linked to the bar were dirty.

We thank you for your comments and are sorry about this bad experience... Please be sure that we are not used to receive such bad comments on the cleanliness and we apologize if it was the case. We hope to have the pleasure to welcome you again and regain your trust. Céline, adjointe de direction

Lovely clean 🏨

Tripadvisor puanı 5.0/5

Tony P İş - TripAdvisor onaylı yorum

Arrived for a one night stay on Business. Very friendly welcome on checking in, room allocated on 2nd floor at rear of Hotel (503) Very spacious and super clean with all amenities provided. Super comfortable bed and very quiet. Now the Breakfast…..🥞…. Absolutely superb, with a vast range of food both Hot & Cold. Ample parking on site, secured with an automated gate in the evening. Evening meal in Restaurant was Excellent with a good menu choice, well presented and very good value. Would definitely stay again and I’ll add this to my favourites.

Thanks a lot for your comments after your stay with us ! We are so glad you've enjoyed the comfort of your room, the quality of our breakfast as well as the kindness of our staff ! We hope to have the pleasure to welcome you again soon ! Celine, adjointe de direction

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 184 görüş 8.9/10 Konum
  • 378 görüş 6.2/10 Oda
  • 436 görüş 8.6/10 Hizmet
  • 190 görüş 8.3/10 Kahvaltı
  • 159 görüş 4.1/10 Hijyen

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Annemasse şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.